Voice support and telephone agents can be difficult to hire for because they are literally putting your brand’s reputation on the line.

Whether you’re looking for customer service representatives, virtual receptionists, or even outbound sales support, there are a number of companies built to help solve those needs.

best virtual receptionist services

Advantages of Working with Virtual Receptionists

Hiring a virtual receptionist instead of an in-house one presents a lot of benefits, making them a reliable option for some of the businesses today. Below are some of them:

Lower Costs

Working with an in-house receptionist can be expensive! You’re looking at office space, professional benefits like Health Insurance and Dental Plans, as well as office supplies, and more.

This is a major factor that has companies looking to virtual receptionists instead.

Virtual receptionists are not salaried employees either which means you only need to pay them for the monthly plan you choose.

Availability

If your business’ phone support is critical to its success, hiring virtual receptionists is the more appropriate choice because you’ll never have to worry if someone’s going to be there to answer calls.

With no leaves, breaks, or any other forms of time off to consider, virtual receptionists can potentially provide you with 24/7/365 service.

With virtual receptionists at the helm, there’s a smaller chance of calls getting missed.

Experience and Skills

Having an impressive professional image is crucial to business success which is why having a trained specialist answer your call is essential.

Unlike in-house receptionists whose experience and professionalism varies, with virtual receptionists, you are assured that you are hiring someone who came from a wide array of professional backgrounds.

You can also save a lot of money on training because virtual receptionists no longer require them. Just give them your script and make them understand what your goals are and they’re ready to go.

Easier Communication

One of the perks of working with someone remote is that you can make technology work to your advantage.

Tools like Slack, Skype, or Google Voice not only allow you to communicate, they also facilitate the quick and convenient sharing of files and other information.

This will come in handy in case of urgent concerns that an exchange of emails cannot quickly address.

Ruby Receptionists Gabbyville DaVinci 1-888-GoAnswer
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Established 2003 2013 2006 2003
Minimum Monthly Cost $299 for 100 minutes $229 for 150 minutes $99 for 50 minutes $110 for 100 minutes
Price per Minute $2.99 $1.53 $2.00 $1.10
Set-Up Fee $99 $95 $75
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Drawbacks to Hiring a Virtual Receptionist

As great as hiring virtual receptionists are, they also come with a couple of downsides because of the whole “virtual” setup.

Communication Can Be Less Personal

We all know how important building relationships with customers is. It’s one of the things that can help convert occasional customers to loyal ones.

Connecting with customers on a personal level is good for the business in so many ways but when you have a receptionist working for you virtually, there’s a bigger chance that this opportunity might get missed.

While this doesn’t happen all the time, on-site receptionists tend to engage deeper, making them the better option when it comes to this department.

May Not Have All the Answers When Needed

Working from home make virtual receptionists less “plugged in” to the business’ daily operations compared to their on-site counterparts.

Though they are considered experienced professionals, they may not have all the answers readily available until they receive additional instructions.

This will not only take a hit on your image, but it will also cost you more since you are paying them by the hour.

Larger Workload Costs More

If the nature of your business requires you to take a higher volume of calls than usual, hiring virtual receptionists may become more of a disadvantage than an advantage.

A relatively bigger call volume means more hours of work which also means that you have to pay a bigger fee. This is true especially if they begin getting behind work which is not impossible when you’re faced with a huge volume of calls.

How Much Do Virtual Receptionists Cost?

A full-time receptionist can cost you more than $30,000 per year excluding benefits, paid vacations, and other bonuses which is relatively higher compared to what you pay for virtual receptionists.

In contrast, a virtual receptionist package can cost you somewhere between $25 to $1300 per month which can be a savings of 50% or more over an in-house hire.

Each package usually comes with a set number of receptionist minutes and other perks like additional talk time and a number of users.

Either way, you’ll still be paying for less compared to having on-site receptionists without sacrificing quality.

Which Virtual Phone Support Service is Best for You?

Each of the virtual phone support services below come with their own sets of plans and pricing. We suggest you go through each one of them thoroughly to help you narrow down your choices and ultimately decide which one you’ll use to hire a virtual receptionist.

The reviews should give you a better idea of how each service can help you and if they actually fit your requirements.

Overall Rating55555
Quality of Work55555
Communication55555
Value55555

IdeasUnlimited

IdeasUnlimited is a unique virtual assistant company headquartered in Texas (USA), with multiple call center locations in the Philippines and remote workers all around the world. The business was founded in 2010 and has grown to more than 350 active workers. […]

Overall Rating4.254.254.254.254.25
Quality of Work4.254.254.254.254.25
Communication3.883.883.883.883.88
Value4.54.54.54.54.5

Gabbyville

GabbyVille is a virtual receptionist service provider based in Nashville, TN. The company was founded in 2013 when a business owner realized his software product sales were suffering because clients were always getting voice mail instead of a live person when they called […]

Overall Rating4.334.334.334.334.33
Quality of Work44444
Communication4.334.334.334.334.33
Value44444

Conversational

Conversational is a US-based organization offering a range of virtual receptionist services. They are headed by CEO Tanya Lamont and have two offices, one in north America and one in Canada. All their workers are based in these two locations. Conversational […]

Overall Rating2.752.752.752.752.75
Quality of Work44444
Communication3.753.753.753.753.75
Value22222

Ruby Receptionists

Ruby Receptionists, sometimes referred to as Call Ruby, is a Portland, Oregon based virtual answering service for small businesses. The company was founded in 2003 by Jill Nelson, who remains on as CEO. All the virtual receptionists work out of the […]

Overall Rating33333
Quality of Work3.53.53.53.53.5
Communication3.253.253.253.253.25
Value33333

Vicky Virtual Receptionists

Vicky Virtual Receptionists is a virtual telephone answering service for small businesses. They have a team of receptionists available to handle your calls, help you schedule appointments, and help you to make sure you don’t miss any calls, which can […]

Overall Rating2.572.572.572.572.57
Quality of Work2.572.572.572.572.57
Communication2.572.572.572.572.57
Value2.712.712.712.712.71

Outbounders

Outbounders.com is a virtual marketplace for telemarketing professionals. The company was founded in 2010 as an offshoot of Global Sky Inc., a call center operation in the Philippines. Behind the scenes are CEO James Rick Stinson and CTO Rob Rawson (same guy […]

Overall Rating11111
Quality of Work11111
Communication22222
Value11111

AnswerAmerica

AnswerAmerica is a virtual receptionist company with 50 locations across the US. The company has been around since 1984 and is headed up by Gary Pudles. I’d say that definitely makes them a pioneer in this space, despite their outdated […]

Overall Rating11111
Quality of Work11111
Communication11111
Value11111

Davinci Virtual Receptionists

Davinci Virtual is an award-winning virtual office and receptionist service company based in Salt Lake City, Utah. They currently have around 100 well qualified American employees who work to virtually serve more than 15,000 clients representing businesses large and small […]

Overall RatingNo Ratings
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AnswerConnect

AnswerConnect is a telecommunications and phone answering company based in Portland, US. They provide virtual receptionist services, so you can have someone available 24/7 to answer your calls, schedule appointments, and do all the other things you’d expect from a […]

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Moneypenny

Moneypenny is a telecommunications and phone answering business based in the UK. The core of their business is providing virtual receptionists, they also provide live web chat support, switchboard services, and a pocket phone system. The company has been in […]

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1-888-Go-Answer

1-888-Go-Answer is a family-owned virtual telephone answering service. They provide a wide range of virtual call handling services for companies of all sizes. The company handles inbound and outbound calls for more than 5,000 companies across North America. About 1-888-Go-Answer […]

Overall RatingNo Ratings
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Virtual Assistant Canada

Virtual Assistant Canada is a Canada-based virtual assistant company. They have offices and virtual assistants in three locations; Vancouver and Port Alberni in Canada, and Puerto Vallarta, Mexico. About Virtual Assistant Canada With virtual assistants across their offices in Canada […]

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Agentology

Agentology is a lead engagement and qualification platform for real estate agents. They have a developed mobile and web referral networks to help real estate agents to engage and convert their leads. The company is based in San Diego, US, […]

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PATLive

PATLive is US-based virtual receptionist service provider specializing in handling all types of inbound calls and work with thousands of businesses across the US. The company has been in business since 1990. They started out as a small hosted services […]

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Answer1

Answer1 is a US-based virtual receptionist service based in Phoenix, AZ. The company has been in business for more than 30 years providing virtual receptionist services to small and medium-sized businesses all over the world. Virtual receptionist services give business […]

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ReceptionHQ

ReceptionHQ is a virtual receptionist service provider specializing in handling calls, customer support, messaging, and all inbound telecommunications for businesses of all sizes. The company has been operating since 2007, and their head office and their team of receptionists are […]

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AnswerForce

AnswerForce is a virtual telecommunications and web chat support company with several offices across the US. The company supports 25,000 small and medium-sized businesses, and has handled more than 50 million calls to-date. And since responsiveness is key, a full […]

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Scalable Outsourcing

Scalable Outsourcing is a virtual assistant company based in Ottawa, Canada. The company has been operating for more than 5 years and they provide a wide range of virtual assistant services. Their central support staff are based in Canada, they […]

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BPO American

BPO American is a virtual telecommunications company offering a variety of telephone answering and web chat services for busy professionals who need assistance with their customer service. The US-based company has been operating since 2001. About BPO American The company […]

Overall RatingNo Ratings
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Smith.ai

Smith is virtual call answering service for small business and individuals. They answer your inbound calls, take messages, arrange appointments, and more, so you don’t have to. The company was founded in 2015, their headquarters are in Palo Alto, CA, […]