Ruby Receptionists, sometimes referred to as Call Ruby, is a Portland, Oregon based virtual answering service for small businesses. The company was founded in 2003 by Jill Nelson, who remains on as CEO.
All the virtual receptionists work out of the company’s Portland call center, and can get you 16 hours of phone coverage a day (12 on the weekends).
The advantage for business owners is to not have to worry about staffing a phone line in-house, or getting disrupted by calls during your work day.
The Ruby Receptionist service can also give small companies the “illusion” of being much bigger, when customers are promptly greeted by a cheerful, professional receptionist on the phone.
The big idea? Creating real, meaningful connections with callers—building trust and helping you win business.
You can customize the “scripts” and provide other guidelines to Ruby that they’ll follow on your behalf.
The company can even make certain outbound calls on your behalf, to confirm appointments or to relay information, but wouldn’t be considered a lead generation or telemarketing service.
How it Works
You can forward any number to your live Ruby Receptionists, or even get assigned a toll-free number.
They’ll answer with your custom greeting, take messages, forward calls to the appropriate department, and answer FAQs on your behalf.
You’ll get email alerts when you have a new call logged, and can track your usage and real-time call reports in the Call Ruby online dashboard. It’s modern technology coupled with old-fashioned professional, friendly receptionists—so you never miss a beat.
Ruby offers service in Spanish at no additional charge.
Ruby Receptionists Intro Video
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Plans and Pricing
Call Ruby has 4 pricing tiers, which are based on the number of inbound minutes you expect your new receptionist to receive.
The first is the new Ruby Solo plan, which is perfect for the solo business owner who doesn’t have a high call volume. It’s $149 a month and includes 30 receptionist minutes.
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The popular “Impress” plan includes 100 receptionist minutes for $299 a month. At $2.99 a minute, it’s not a cheap hourly rate virtual assistant, but the true value is having someone “on call” during your business hours for a very low monthly charge.
Unless you’ve been answering the phones yourself for some time, you might not have any idea of the call volume you’ll receive. In that case, it probably makes sense to start at the lower tier and scale up as needed.
The “Engage” plan is the next level up and includes 200 receptionist minutes for $599 per month.
Finally, the 4th tier allows for up to 500 receptionist minutes for $1269 per month — over 8 hours of inbound talk-time.
If you go over your allotted minutes in any of the plans, additional minutes are simply charged a pro-rated rate on your service level.
All plans come with a 21-day money back guarantee. There are no long-term contracts, but requires a 30-day cancellation notice to terminate the service.
Ruby Receptionists Alternatives
On the more “virtual assistant” side of things, I’ve seen some people turning to Uassist.me for on-call receptionists — but no guarantee the call gets picked up every time like with Ruby. (Uassist’s US-branch, Uassist.US is testing a similar call-answering service.)
For outgoing calls, Outbounders.com might be worth a look.
Have you worked with Ruby Receptionists? If so, please leave a brief review of your experience below to help others with their decision.