Other Virtual Assistant Companies

While I’m striving to build the most comprehensive virtual assistant company directory and review platform out there, there will always be certain companies I haven’t had a chance to fully research yet.

Still, visitors are searching for information on these companies so I don’t want their search to come up with the disappointing “no results found.”

Here are some of the VA companies people have searched for over the past few months and what limited information I could find. Sometimes it’s just first impressions.

If you have any experience with any of the companies below, please leave a comment to help others in their search. Thanks!

365 Outsource

365Outsource or 365Outsource.com is a BPO provider in the Philippines specializing in SEO and web development.

ACstant

ACstant.com is “your assistant via email.” This company has gone through a couple pivots over the years and it looks like their current service is by-invitation only at the moment.

AgentAnything

Agent Anything, or AgentAnything.com is a go-fer and errand-running service similar to TaskRabbit, but specializing in using local students.

AllDayPA

UK-based call-answering service similar to Call Ruby in the US. Virtual assistant service is also available but no price estimate is given.

 

AnswerFirst

AnswerFirst.com is another virtual receptionist service.

AS Direct VA Services

ASDirectVAServices.com is a UK-centered VA company. They’re a little coy about where their workers are actually based, but for 5 quid an hour, it’s definitely not the UK! An email to the contact address provided bounced back immediately so I’m guessing they’re no longer in operation.

AssistantToGo

A virtual assistant company with a crazy 100% flash-based website. You don’t see that too often anymore! In business since 2001, (although the site has only been around since 2004).  I believe the company is owned by Fran Esposito and based in New York. Assistant ToGo and Assistant To Go are possible variations. No relation to the owner of the Twitter handle AssistantToGo.

Azure

Azure VA Services was a small Canadian virtual assistant firm. They appear to be out of business.

Backup Men

BackupMen, or BackupMen.com is a task-based virtual assistant service similar to Fancy Hands or My Tasker. I haven’t heard anything from them since late 2011.

Bay Tree VA

Baytree VA is a 10-person UK-based virtual assistant agency.

BestJobs.ph

An online jobs board for finding Filipino VAs, with the MAJOR downside it is against their terms to post work-from-home overseas jobs. My account was shut down without notice or warning when I went to test out the site. No idea why they have that rule! An alternative would be OnlineJobs.ph.

BPO24Hour.com

BPO 24 Hour — start-up VA company in the Philippines.

bsetc

Bsetc, as in they’ll take care of all your BS, etc, is a popular virtual assistant company based in Ottawa, Canada. Founder Erin Blaskie is a well-known entrepreneur.

Burn Your To Do List

BurnYourToDoList or BurnYourToDoList.com appears to be out of business. Rough since it sold for $85,000 not too long ago!

CatchVPA

Catch VPA or CatchVPA.com is a personal outsourcing company in India that appears to be out of business. They were a very affordable service, with full-time monthly plans beginning at just $640.

Consider It Done

A small, US-based VA company and virtual concierge.

CrewBloom

CrewBloom.com promises sales outsourcing that works.

Csquires

Georgia-based outsourced admin company.

CyberCoders

Cyber Coders or CyberCoders.com is an international recruiting agency. They specialize in placing remote and in-person positions in the IT, finance, marketing, and executive fields. They focus on full-time work and charge employers a percentage of your new hire’s salary.

Daybreak Virtual

US-based assistants from $50/week.

DesignContest

DesignContest.com is a crowdsourced graphic design platform similar to 99designs.

Design Tasker

As the name suggests, DesignTasker.com provides on-demand graphic design help starting at $49 per task.

DistantSupport

Distant Support, or DistantSupport.com is a virtual assistant company in the Philippines. Their website hasn’t been updated since 2010, and they offer no hint as to what kind of rates they charge (or charged, as my guess is they might be shut down).

Dolancing

Dolancing.com is a freelance marketplace trying to gain traction against more established players like Upwork.

DoMyStuff.com

DoMyStuff was a virtual and in-person errand-running service. It appears they’ve had their lunch eaten by TaskRabbit and are all but out of business.

DoNanza

DoNanza.com was a freelance site that ultimately failed to compete with Upwork and went out of business.

Eagle Virtual Assistant

Real estate VAs from Real estate investor Ron LeGrand.

 

Easy Virtual Assistant

EasyVirtualAssistant.com is a small US-based VA firm.

eCyberGurus

A recruiting company in India. Their site has not been updated since 2008 so I’m not sure if they are still around or not.

Elite VA

A small VA shop owned by Maria Novey and based in Pennsylvania. No updates to her site since 2006 so not sure if she’s still in business.

Elite-Virtual Assistants

A one-woman show based in Wisconsin. The yahoo email address and stock photos and text on the about us page would be red flags for me.

Elite Virtual-Assistants

Scammy looking VA site (that’s actually offline now). Appears to be owned by a scammy-looking get-rich-quick-type Internet marketer.

eSupportGuru

eSupportGuru.com is a small virtual assistant company in India. Their website looks pretty crappy and hasn’t been updated since 2009. I got attacked by the floating chat-invite box (which was offline) and it wouldn’t close when I hit the “x”.

EVAS

EVAS could stand for Executive Virtual Assistant Services, a tiny one-woman VA company out of Yorkshire, England. Or it could reference the EVA virtual assistant app for android smartphones.

EverfrontVA

A virtual assistant company in India with plans starting at $115 a month.

EXEC

EXEC is an on-demand house-cleaning and errand-running service. They’re based in San Francisco but hope to rapidly expand to other markets. Everything is a flat rate of $25/hr. Task Rabbit might be considered the primary competition.

FlatWorld Solutions

A legitimate outsourcing provider aimed at larger companies.

Flocksy

Flocksy.com is a slick-looking service that offers unlimited website help and unlimited graphic design starting at $199 a month. This is similar to Automation Agency but with a slightly narrower scope of service and corresponding lower prices.

Folyo

Folyo.me promises to match you with a qualified freelancer from their “private network of top talent” for a $299 one-time fee.

Fyxer

London-based virtual admin assistant start-up.

GeekyStaff

Geeky Staff or GeekyStaff.com was a Filipino VA company. Now out of business.

GenieTime

Genie Time or GenieTime.com is a VA service supposedly offering “free” assistance by taking advantage of some referral arrangements with their “partners.” I’m unclear on how this works, but they’ve been on radio silence for at least 6 months so the Genie might be back in the lamp.

GlobolStaff

Globol Staff, or GlobolStaff.com, is a small outsourcing company in Singapore that specializes in SEO.

Go to Girls

Several companies are using this name or a variation such as Go2Girls or GoToGirls. There is a Denver, Colorado-based VA service from $40/hr, and also a Jacksonville, Florida service from $18/hr.

Gun.io

A place to hire freelance developers, similar to TopTal.

Hello Smarter

HelloSmarter or HelloSmarter.com is a virtual assistant company in India that looked similar to My Tasker before they went out of business.

Hire Iris

HireIris.com offers a team of all-female virtual assistants starting at $75 a week. How many hours of support included in that $75 is a little harder to tell.

Hit Rate Solutions

Call center operation in the Philippines, that also offers virtual assistants. Pretty bare bones website, with no pricing estimates given for VA service.

HRFAX

Or HR Fax. There are several Ripoff Reports of this company being a giant scam. I would stay away.

IVAA.org

The International Virtual Assistants Association is a non-profit trade organization for virtual assistants. They offer professional education and certification services. If you want to hire from their member-base, you can submit a request for proposal on their site. Also might be searched for as IVAA or ivaa.com.

iWork Virtual

Several scam complaints about this one too. For legit VA training, check VirtualAssistantForums.com.

JobbaJob

JobbaJob is/was a personal assistant service you interface with through Facebook Messenger. They appear to be out of business though. For a similar service, check out Magic.

Jplayers

An mid-sized Indian outsourcing shop that does web development, design, and more. Looking through their portfolio though, I’m not loving their work.

Kaori-san

Kaori virtual assistants (meetkaori.com) specialize in bilingual English and Japanese service for personal and small business tasks.

Live2Care

Part of the Live2Sell group is a call center operation in the Philippines.  The CEO, Chris Ducker, also runs Virtual Staff Finder, which might be worth a look for smaller businesses.

LiveHelpIndia

I had to test the “Get a Quote in 5 Minutes” box on the LiveHelpIndia.com website. I did get a response with 24-hours, but not within 5 minutes. That’s a tough promise to deliver on for anything that’s not automated. After that though, my subsequent emails have been ignored. Check out other India virtual assistant companies.

LRN LLC

Also doing business as LRN.biz. The content of this site is almost identical to the HRFAX site, and has received similar scam complaints. Stay away.

Maxim Liberty

Virtual bookkeeping service in India, with rates starting at $5 per hour.

MBX Assistants

Looks like a scam.

MiPA

Or Mi PA. Virtual assistant company in India, appears to be out of business.

Miracle Assistant

US-based admin support by Stacey Normandy and team since 2001.

My365Assistant.com

My 365 Assistant, or My365Assistant was a New York-based VA company that has gone out of business.

My VA Team

I contacted them via the form on their website and never heard anything back.

Need a VA

NeedaVA.com offers virtual assistants in the Philippines starting at $495 a month for 10 hours a week of support.

The Offline Assistant

TheOfflineAssistant.com provides support for ecommerce companies, dropshippers, Amazon sellers, and digital marketers. Given the name, I shouldn’t have been surprised when their live chat was “offline” when I visited.

Out of the Box Virtual Assistant

I couldn’t find any information on this company so I can’t really say anything.

OutsourceEverything.co

Virtual assistant company gobbled up by Zirtual.

Outsource Office Staff

Global outsourcing firm (Philippines, Pakistan, Nicaragua) with incredibly low rates if you can hire 6 or more full-time VAs. Site hasn’t been updated since 2012 though.

Outsourcing2Vietnam.com

Startup virtual assistant and outsourcing company in Vietnam with a background in SEO service.

PAEveryday.com

PA Everyday or PAEveryday is a virtual assistant company in the Philippines. I was in touch with the CEO, Tim Reading, earlier this year, but after a couple emails neither him nor his team continued to reply.

Priority VA

Small US-based virtual assistant team.

RemoteJobs.ph

RemoteJobs is a job board in the Philippines that can be more effective than Craigslist in finding qualified virtual assistant candidates. The site is similar in function to OnlineJobs.ph, only it appears to be completely free to use.

RGB Virtual Assistants

Appears to be a scam.

RipplePop

Unlimited WordPress support from $79 a month. Similar to Access WP, but with the “hook” of capping capacity at 150 clients.

Sales Rain VAs

Also listed as salesrainvas. Newer VA company in the Philippines. Nicely designed site with rates from $250 per month for 5 hrs a week, up to $850 for a full time dedicated VA.

Sourcefit

An outsourcing / staff leasing company in the Philippines. They’ve been in business since 2007 and serve the mid-size business market with professional in-office staff.

Sun LLC

Another scammy operation promising work-from-home jobs.

 

Supreme Outsourcing

A virtual assistant company in the Philippines, founded in 2011 by Louis Lautman. For full-time VAs, the pricing is pretty attractive, especially for the longer-term contracts.

Supreme Support Service

Outsourcing company in the Philippines

Systems Junction

SystemsJunction.com is a BPO and virtual assistant company in India. They’ve attempted to drop spam comments on this site more than once.

Talk2Assistant

Talk2Assistant.com never responded to my request for information. Check out their flash intro for a good example of a bad example.

Task Angels

TaskAngels.net is a small virtual assistant company in the Philippines from the makers of Task Army.

TaskAnything

TaskAnything.com or Task Anything was a small VA company that now appears to be out of business.

TaskEater

Task Eater (Bangladesh) specializes in offshore team-building service for startups.

TaskHire

TaskHire.com or TaskHire.ca is a Canadian errand-running service similar to TaskRabbit.

TaskHusky

TaskHusky.com offers virtual support for ecommerce websites.

Thumbtack

Find specialists online or locally to get the help you need.

Today’s Admin

Today’s Admin is a US-based virtual assistant company that charges a flat rate of $55 an hour for their services.

Top Hat Concierge

An Atlanta-based virtual concierge service that appears to be out of business. I contacted them for more info several months ago and never got a response.

VA4Business

VA4Business.com is a virtual assistant company founded by Steve Arun and with assistants in India and the Philippines.

VAdirectory.net

VAdirectory is a network of virtual assistants where you can submit your VA job for proposals.

VAnetworking

A large virtual assistant networking community founded by Tawnya Sutherland in 2003. You can join as VA, and pay for premium resources to help with your virtual assistant business, or if you’re looking to hire, you can submit a request for proposal to the community of VAs. Also vanetworking.com.

VGofer

An affordable virtual assistant service for individuals and businesses based in New Jersey but primarily offering overseas (India?) VAs.

 

VirTasktic

Small New York-based virtual assistant company offering a variety of marketing and admin support functions.

Virtual Assistant Chick

Southern California virtual assistant company founded by April Sullivan. They specialize in helping real estate agents.

Virtual Assistant Forums

A popular and active forum for virtual assistants. You can also submit your request for proposal to the community to hire directly through the site.

Virtual Assistly

VirtualAssistly.com is a Silicon Valley-based startup offering virtual administrative and sales support.

Virtual Office SA

South Africa virtual assistant and virtual office admin company. Website could use a little love. All boilerplate content with no real USP.

Virtual Web Outsourcing

Small virtual assistant company in Davao City, Philippines. No updates since 2011 so not sure if these guys are still in operation. Also VirtualWebOutsourcing or Virtualweboutsourcing.com.

VirtualJobs.ph

Filipino job board now redirects to RemoteJobs.ph.

WeWorkRemotely

We Work Remotely or WeWorkRemotely.com is a jobs board by the team at 37signals (creators of Basecamp) to promote full-time telecommuting positions.

Word Agents

WordAgents or WordAgents.com provides outsourced content writing service. I get the impressions it’s a little higher end than something like HireWriters but perhaps below a service like Scripted.

WP Radius

WPRadius.com offers unlimited WordPress support for small jobs like Zen WP and Access WP.

Yantram

Yantram BPO, or YantramBPO.com is an outsourcing service in India. Their website is a little rough around the edges but their rates are very low.

YourUSAVA

YourUSAVA.com is a small California-based VA company. Rates are quoted on a one-on-one basis.

Zaarly

Zaarly started out as a competitor to Task Rabbit but has pivoted to be more of a peer-to-peer marketplace for goods and services.

Zapatask

Although Zapatask.com had one of my favorite names for an outsourcing company, the task-based VA service appears to be out of business.

Zeerk

Zeerk is a Fiverr clone except the prices can range from $2 all the way up to $100.

Have you worked with any of these companies? If so, please leave a quick note down below and let others know about your experience (good or bad!). Thanks!

Read More

Worldwide101

Worldwide101 is an international premium virtual assistant company with clients and assistants in North America and Europe.

Founded in 2009, Worldwide101 supports demanding founders and executives by providing skilled virtual assistants that can take on responsibility, and represent the founder and their business.

About Worldwide101

worldwide101 review

Founder of Worldwide101, Sandra Lewis, explained, “Our approach is very personalized, carefully matching team members with clients based on skills and personality. The team member assigned learns the client’s business and becomes an integral part of their operations.”

She added that Worldwide101 offers a variety of skills under one virtual roof. “We’ve listened carefully to clients over the years and assembled a team with the variety of skills that clients need as they grow. Why should a client have to find an assistant, and then find a web developer, and then find a bookkeeper?”

The service is built for established companies that are at the ceiling of their capacity, and aims to relieve the talent burden as well as the recruiting burden.

“The time it takes to find competent, reliable people when you are already full-on is prohibitive,” Sandra told me. “Instead, with Worldwide101 clients have immediate access to a team of tried and tested professionals with all the skills they need, when they need them.”

Overview with the Founder

Services

Worldwide101’s vision is to be the “go-to-company” for reliable, quality virtual support of all kinds.

Many of their clients originally sign on for admin support, marketing help, or customer service, but the company also specializes in providing businesses with multilingual support with native speakers (French, German, Dutch, Spanish, Italian, etc.).

Here’s a list of the common services offered by Worldwide101:

  • C-level executive assistance
  • Marketing and social media management
  • Project management
  • Content writing and editing
  • Bookkeeping
  • Customer service
  • Bilingual customer service and admin

It’s a relief for many clients to know they have a trusted and responsive company they can call on for web development, design, project management, bookkeeping, etc.

How it Works

Worldwide101 has a simple premise. They only recruit people that are passionate about doing a good job, and passionate about working from home– people that share the belief in going the extra mile in order to retain that privilege.

That, and every VA they hire has a minimum of 7 years of executive assistant experience!

Sandra explained: “We recruit people that have an innate sense of service, and we find that the motivation of continuing to work virtually from home, translates into team members that shine. At Worldwide101 ‘your success is our success’ is not a cliché. It’s true and we live by it. Worldwide101 has the capacity to grow with your business, and respond to fluctuations in your staffing needs.”

All clients have a dedicated team member assigned to them (typically for admin support, customer service, marketing, or project management), as well as access to a broader team when additional services are needed such as web development, design, bookkeeping etc.

The company also trains a backup VA in case of illness, etc. This ensures continuity and provides a level of care and reliability for customers.

VA Company Comparison Chart

Worldwide101 Time Etc BELAY Zirtual
Customer Rating
Established 2009 2007 2010 2010
Hourly Rate $37-43 $22-26 $37-43 $28-33
Minimum Package $430 for 10 hours $78 for 3 hours 20 hours a month $398 for 12 hours
Dedicated Assistant
Minimum VA Experience 7 years 2 years 5 years 1 year
Team Access *
Rollover Hours
Free Trial
Learn More Learn More Learn More Learn More

*Specialist services are available for an additional charge.

(In this article, Worldwide101 explains why they’ve chosen not to offer rollover hours or a free trial.)

Clients

The clientele of Worldwide 101 is generally more business-focused, although support is offered to individuals that need an ongoing assistant or need support for a ‘more involved’ project. For example, the company often works with people who are relocating to another country and need support with research and making complex arrangements in another language.

The average customer signs on for around 15-20 hours a week, but a wide range of customizable options are available.

One thing I found interesting was that many clients turn to Worldwide after a less-than-ideal experience with a lower cost VA service to see if a premium executive assistant can make a difference. If you’ve tried outsourcing overseas before and weren’t happy with the results, perhaps its time to try a higher-end service.

Worldwide101 Client Case Study

 

Plans and Pricing

In terms of pricing, Worldwide101 has package rates for admin services, and hourly rates for more specialized services such as development and design.

Packages start at $43 per hour, while discounts may be available for long-term engagements.

worldwide101 pricing 2016

And again, per Sandra, the 3 areas that set Worldwide101 apart from the competition:

1. Our People.

Reliability and quality are EVERYTHING.

We recruit people that have an outstanding professional background and a great attitude – people that have made the transition from a corporate career to working from home, and who bring a wealth of training and experience with them.

Clients get the best of both worlds – a team member with extensive experience, available to them when they need it.

2. A Personal Service.

We really get to know our clients and assign an assistant that will be a perfect match. We stay attuned to clients needs so that we can grow with them, and are flexible enough to adjust as needed.

Need a service that we don’t currently offer? No problem, we’ll add it for you.

3. A Hybrid Model.

Many providers offer either a team-based service, or a dedicated service. We offer a hybrid model where clients can have a dedicated assistant and take advantage of an extended team for additional services.

Worldwide101 Alternatives

For European (UK) assistants or US-based support, check out Time Etc, a well-rated alternative that operates on a similar model with slightly lower rates.

If you have a specific skillset in mind, you might consider posting the job on Upwork and seeing what comes back. I like to cast a wide net and compare candidates in interviews to see who might be the best fit.

Your Turn

Have you worked with Worldwide101? If so, please take a moment to share a quick review of your experience below to help others with their decision.

Read More

What We Want in a Virtual Assistant, According to 2700 Survey Responses

For the past 5 years, I’ve been asking people a few questions on this site in the hopes of pointing them in the right direction on their virtual assistant search.

Perhaps ironically for a site dedicated to delegation and outsourcing, I answered every survey result myself for the first 3 years. (Now I have Fancy Hands do it for me!)

But over that time, I’ve collected some interesting data in what readers of this site are looking for when it comes to a virtual assistant.

I removed the duplicate entries and found this nice little upward trend on the number of surveys submitted over the recent life of this site:

So what did I ask? Read on.

What Type of Work Do You Need Done?

The first question I ask is, “What type of work do you envision your virtual assistant primarily doing for you?”

The options are:

  • Mini-projects or tasks, such as online research, scheduling, or travel planning.
  • Ongoing support, such as bookkeeping, article writing, SEO, or other business processes.
  • A one-time project, like building a website.
  • I’m not sure.

And the results:

Nearly half of all respondents were looking for ongoing business support, while another 40% were trying to find help for smaller tasks.

A handful of people were looking for virtual support for a one-off project, and surprisingly 1 in 12 respondents said they weren’t sure what a VA would do for them.

(My book has a laundry-list of potential tasks to get your creative juices flowing.)

These results match up pretty closely with my own virtual assistant usage. I tend to outsource primarily business functions, but occasionally tap into some task-based help for personal stuff.

How Many Hours per Week?

Next up, I ask how many hours a week people envision for their new hire. This is important to get a sense of how much work they have to offload, since some companies are better for full-time support, while others happily take on smaller workloads.

The options are:

  • 0-10, or on-demand as needed
  • 10-20, regular part-time help
  • 20-40, an integral part of your team

And the results:

As you can see, almost two-thirds of respondents are looking for very part-time help. I think it makes sense to start small and ramp up as you gain trust and comfort in remote delegation.

The remaining piece of the pie are those looking for 10-40 hours of virtual assistant support each week. If you’re in that boat, I feel your pain, and know what a relief it will be to get that work off your plate!

What Kind of Working Relationship Sounds Best?

Different VA companies have different approaches, so it’s important for me to find out if potential employers are looking for a dedicated hire or if they’d be OK with a pool of assistants handling their work.

The way I phrased this is, “What kind of working relationship with your VA would be best?”

And the possible answers are:

  • A dedicated assistant would be better, so I can train them to meet my needs and establish an ongoing relationship.
  • A different person can do each task, I don’t care as long as it gets done.

Here are the results:

Three out of four respondents indicated they’d prefer to work with a dedicated assistant, and I tend to be in the same boat. Though I’ve used — and continue to use — pool-based assistant services (like Fancy Hands), the bulk of my outsourcing is done with one-on-one assistants.

I think the prospect of building a long-term relationship and having someone get to know your business and your processes can be immensely valuable.

On the flip side, if you’re having a hard time imagining what a pool-based service could do for you, think along the lines of rapid template-driven customer response, proofreading, research, flight check-ins, or reservations.

Where Do You Want Your VA to Be Located?

When it comes to outsourcing, does the golden rule of real estate still apply?

While location can be important for language and time zones, I think the biggest advantage of the global talent pool is that you can find great people from all corners of the world.

So I asked readers if they cared where their prospective VA would live. The possible answers were:

  • I don’t care, as long we can communicate.
  • I would prefer to work with someone from the US, or at least a native-English speaker.
  • USA, all the way.

And in the end, these were the answers I got:

The majority of respondents were geo-agnostic, which usually opens the door to some healthy cost-savings.

I’ve worked with dedicated virtual assistants in Pakistan, Panama, Eastern Europe, the Philippines, the UK, and the US, and can safely say that communication always trumps location.

Paying more for a close-to-home VA doesn’t necessarily mean higher quality right out of the box. In fact, I’ve been severely disappointed by some “local” VAs and VA companies when my requests come back nothing how I imagined. In those cases, I have to turn around and look in the mirror because I clearly didn’t explain the job well enough!

Your Turn

How would you answer these questions? What have your outsourcing relationships looked like so far? Do they match up with the rest of the Virtual Assistant Assistant readers?

Let me know in the comments below!

Read More

Answering Legal

Answering Legal is a virtual receptionist service provider specializing in handling calls for law firms, attorneys, and solo law practitioners across the US.

The company is based in Nesconset, New York. They have been in business since 2013, and already serve over 5,000 law firms nationwide.

About Answering Legal

The company is a family owned and operated business headed up by a husband and wife team of Robert and Brooke Shatles.

All of their operatives are based in their Long Island offices, and they provide a 24/7 live telephone answering service to more than 5,000 law firms across the US.

If you’re a solo law practitioner there are going to be times when you’re not available to answer calls. Or, as a larger organization you may want out-of-hours support or help with periods of large call volumes.

Using a virtual receptionist service like Answering Legal is a cost-effective way to deal with these issues. Their operatives specialize in law and are trained in-house, this means that you can rest assured the person on the end of the phone representing your business understand the industry jargon. This is important in any industry, but perhaps none more than law.

 

When you sign up you are assigned a group of operators to handle your calls, this allows their operators to become familiar with you and your business and integrate with you and your business better over time.

Services

Answering Legal provide a wide range of receptionist services, including and not limited to:

  • 24-hour call answering
  • Taking messages
  • Legal intake
  • Call forwarding services
  • Customer support
  • Text messaging and email communications

Reps are bilingual in English and Spanish, and specifically trained to handle legal clients and leads.

You can forward your own scripts and legal intakes for their operative to work from or simply leave it up to them to handle your calls in a professional manner.

How Answering Legal Works

Plans and Pricing

Answering Legal offer a free 10-day trial if you want to test their services before committing to a plan.
They currently have four different monthly pricing plans:

  • Small Firm – 100 minutes for $198 per month
  • Medium Firm – 200 minutes for $330 per month
  • Large Firm – 300 minutes for $465 per month
  • Enterprise Firm – Custom quotes only, call for details

All the plans come with live receptionist coverage 24/7, 365 days a year. Someone will be there to answer your incoming calls, take down customer information, forward urgent calls, set appointments, and deliver messages.

Every Answering Legal plan comes with a 10-day free trial.

Not sure where your practice falls on their scale? The Small Firm plan is ideal for attorneys with 20 or less active cases per month, Medium Firm is aimed at those 20-50 case range, Large Firm is 50-75, and Enterprise Firm is suited to handle any number above 75.

Answering Legal Alternatives

Other virtual receptionist companies worth checking out include GabbyVille or DaVinci Virtual Receptionists, though neither specialize in serving attorney clients.

Your Turn

Have you worked with Answering Legal? If so, please leave a review below to help others with their decision.

Read More

Efficise

Efficise is a virtual assistant and business outsourcing firm based in Karachi, Pakistan. The company launched in 2012, with the goal of helping people all over the world enhance their efficiency and productivity.

Efficise reviewSince then, Efficise has grown into one of the most popular task-based services on this site.

Services

Efficise virtual assistants are trained to handle a host of tasks that include standard admin stuff, web research, and other one-time virtual “gofer” jobs. Many clients turn to them for help with transcription, travel planning, social media management, data entry jobs, and more.

They allow flexibility to allow process-outsourcing and recurring tasks in ways some other virtual assistant companies can’t handle.

Efficise has made some investments in their back-end dashboard that help provide a better customer experience. For example, you can prioritize two tasks a day, basically flagging them as important and jumping the rest of the queue.

In addition, users can maintain an account profile with your own instructions and preferences, so they don’t have to be explained anew each time.

Like US-based rival Fancy Hands, Efficise uses a pool-based VA system, meaning for each task you submit, a different VA can pick it up and do the work based on their availability and expertise.

Efficise Review

Plans and Pricing

Efficise has a simple menu of pricing plans available:

  • 5 tasks for $15 ($3 each)
  • 15 tasks for $35 ($2.33 each)
  • 30 tasks for $50 ($1.67 each)
  • 50 tasks for $70 ($1.40 each)

These are tasks that can take up to 30 minutes to complete (other companies typically use a 15-minute guideline), but if you have longer tasks, you can apply multiple task credits to the job.

At those price points, Efficise is definitely one of the best bang-for-your-buck services out there, and $1.50-$3.00 per request is a pretty small price to get dozens of time-sucking tasks off your plate each month. Theoretically the $70 plan could save you up to 25 hours a month, which is huge.

Special Offer: Use coupon code NLIND15 for 15% off your first month of the 30 or 50-task Individual plan!

If a dedicated assistant would be helpful for longer projects, or recurring business-specific tasks, Efficise can help there too. Dedicated support starts at $10 an hour, and is billed by usage without any subscription commitment.

With this setup, you can outsource jobs like social media management, outbound calling, transcription, emails, data entry, and even customer service.

None of these plans come with any start-up fees, contracts or long-term commitments. You can track progress on your tasks in real time, and cancel your Efficise service whenever you want.

Efficise Alternatives

On a per-task basis, Efficise is much more cost-effective than Fancy Hands (mentioned above), which ranges from $4-6 per task — and their tasks only run 20 minutes. One company that operates a similar model is OkayRelax, which provides a dedicated assistant at $3 per task for 25 tasks a month.

The drawback to going dedicated in any VA setup is that turnaround times will usually be slower than with services using the team-based approach.

Your Turn

If you have any experience with Efficise, positive or negative, please share your review below.

Read More

Best Virtual Assistant…

I know you were hoping for a magic page with the one clear winner here, but unfortunately there is no easy answer to the question of which virtual assistant company is the best.

The truth is it depends on your specific needs, and everyone’s needs are slightly different. Because of that, I’ve done my best to break it down by category, but be sure to check the reviews for each.

For Personal Tasks
Efficise – Starts at $15/mo for 5 tasks
Fancy Hands – US-based assistance starting at $29.99 a month
OkayRelax – A dedicated assistant starting at $75/month

For Small Business
Any of the above, plus:
My Tasker – Professional support from $7.50/hr (India)
Time Etc – Top-rated support with over a million tasks executed (US and UK)
UAssist.me – Professional outsourcing close to home (El Salvador)
OnlineJobs.ph – One-stop shopping for any job imaginable (Philippines)

For Medium Business
Any of the above, plus:
BELAY – Expert help right here in the USA (Georgia)
Worldwide101 – Talented VAs on demand (US and Europe)
Task Bullet – “Buckets” of VA time starting at $6 an hour (US and Philippines)

For Full-Time Dedicated Help
OnlineJobs.ph – $49 to start, $400 – $750 per month ongoing
Virtual Staff Finder – $495 to start, $400-750 per month ongoing
A to Z Tasks – $995 per month
24/7 Virtual Assistant – $999 per month
My Tasker – $1200 per month
UAssist.me – $1499 per month

For One-Time Projects
Upwork – Have qualified workers bid on your projects
Fiverr – You’ll be surprised what you can get done for just $5
Mechanical Turk – Outsource small jobs to the cloud for pennies

For Graphic Design Work
99designs – Crowdsourced logo and web design.
Deluxe Logo Design – One-on-one logo design from US-designers.
crowdSPRING – Marketplace for graphic design.
Logo Garden – Great looking DIY logos on the cheap.

For Writing
Copywriter Today – Unlimited articles from native English writers.
HireWriters – Cheap copywriting.
TextBroker – Another cheap copywriting option.

For Website Help
Zen WP – Unlimited WordPress fixes for $79/mo.
Access WP – US-based website maintenance and support.

For Phone Support
Gabbyville – Virtual receptionists w/ 7-day free trial.
DaVinci Virtual – Call answering service from $149/mo.

Still need help? Try our survey tool and get free personalized recommendations in your inbox, generally within 24-hours.

Read More

iMark Interactive

iMark Interactive is a WordPress support and maintenance company based in Raleigh-Durham, North Carolina.

The company has been in business since 2009 and provides support to WordPress site owners all over the world.

From ensuring backups are running smoothly, making sure your security is up-to-date, and making CSS style changes and bug fixes, iMark Interactive has the technical bases covered, allowing you to focus on other areas of your business.

About iMark Interactive

The company was founded by their current CEO and President Grayson Bell. Their target customers are businesses or entrepreneurs with WordPress sites looking for a monthly plan to take all their maintenance worries off their hands.

The company is US-based, however, some of their staff work remotely outside of the US giving them some flexibility in the skill sets and time zones they have available.

When you submit tasks you’re not matched up with a dedicated assistant, rather your problem will be handled by the most appropriate assistant. They expect most tasks to take up to 30 minutes, for longer jobs you can ask for custom quotes.

Services

Most WordPress support companies cast a large umbrella over almost any WordPress-related task and iMark Interactive does the same.

Common service requests include:

  • WordPress blog setup
  • Web hosting transfers
  • General maintenance/support
  • Theme optimization
  • CSS style changes
  • and much more

If you have any questions about specific issues I suggest just firing off a quick email first, but otherwise it’s safe to assume Grayson and his team will be able to fix your problem.

Plans and Pricing

iMark Interactive has four different monthly pricing plans, as well as offering a “Quick Fix” service where they handle any task that will take 30 minutes or less for a set price of $42.

The monthly plans are as follows:

Ready – $27/month – This plan includes daily/weekly backups, plugin/theme updates, monthly security scan, email support, 5% discount on their hourly rate, and 30 minutes uptime monitor.

Aim – $47/month – This plan includes all the services in the Ready plan, along with some additional minutes, an additional 5% discount on their hourly rate, 5 small jobs, and free access to Genesis themes.

Fire – $87/month – This plan includes all the services in the Aim plan, a 15% discount on extended projects, unlimited small jobs*, and access to Elegant themes for free.

Bullseye – $127/month – This plan includes all the services in the Fire plan, along with an additional 5% discount on their hourly rate taking you to a total of 20% off the standard price should you need support beyond what’s included in your plan.

*As with most WordPress support companies there is a throttle to the unlimited jobs included in their plans. A small job is any job taking up to 30 minutes to resolve and you can submit one at a time.

iMark Interactive Alternatives

A couple of other US-based WordPress support companies to check out are Zen WP and Access WP. Both companies offer a similar array of service packages and one-off fixes.

Where iMark really stands out is in the lower price point tiers. If you don’t realistically need “unlimited” support each month, the “Aim” plan above starts to look pretty attractive.

Your Turn

Have you worked with iMark Interactive? If so, please leave a review below to help others with their decision.

Read More

Why I Finally Hired an Accountant (Again)

Accounting is one of the first things most business owners hire out.

The tax code is so complex — and the penalties for messing up so severe — that it just makes sense to bring on an expert, right?

Well this might surprise you, but for the last 8 years, I did all my bookkeeping, taxes, and accounting myself. Even as I sit here advocating delegation in most other areas of your business, this was one role I held on to.

Why?

The reasons boiled down to a bad experience with a local CPA a few years ago, and my own cheapness.

A bad experience years ago

After moving to California and setting up shop here, I interviewed a few local accounting firms and settled the one that made the best impression.

However, once we started working together, the owner and I didn’t really see eye to eye on what the scope of the relationship should entail. I was looking for a consultative partner who would more than pay for themselves by giving me strategic tax advice.

And really, that’s what I’m looking for in any hire. It’s supposed to be an investment, not a straight cost.

But this CPA was really more of an order taker and just filled the numbers I supplied her into the appropriate forms. For this service, she charged a healthy upfront retainer and $200 an hour.

After the second year of this, I could see which numbers were going into which boxes, and since she wasn’t offering any sort of strategic guidance, I cut ties and started doing it all myself.

The DIY years

It just didn’t seem like I was getting enough value relative to what I was paying her. Was this how all accountants operated? Are there any who operate on a “performance basis”, taking a percentage of the tax savings they uncover instead of a flat hourly fee?

Parting ways with my local CPA coincided with a downturn in the business, so the cost savings were important to the bottom line as well. Why spend the money if I still have to do 80% of the work?

For years, I filed all my returns myself. I did the corporate returns by hand and our personal returns with Turbo Tax. I haven’t been audited to find out, but in the back of my mind, there was always this question of whether or not I was doing everything right.

Every tax season, it would usually take a full weekend day (sometimes more) to complete the returns, and perhaps a half day for the business stuff. This is one area where TurboTax shines; they store all your information from previous years so if things are similar year-to-year, you can get it done pretty quickly.

But where TurboTax struggles is they try and make it too dummy proof. Sometimes I don’t know the “right” answer to their questions. Should I account for something this way or that way? Which way is best?

So between the time spent, the anxiety, and the business looking up again, I started to keep my eyes and ears open for some help.

Do I need a bookkeeper?

One role I’ve never really considered hiring for is bookkeeping. And the reason is I actually really like doing it.

Maintaining my spreadsheets and keeping track of all the income and expenses as they happen is oddly satisfying for me. And on top of that, I can see daily how my month, quarter, and year are shaping up in terms of profitability.

But I knew I could use some help on the tax planning side. By simply following the form inputs my first CPA did 8 years ago, was I leaving money on the table or paying more than I needed to?

Finding a new accountant

I actually connected with my new accountant through a podcasting friend of mine. Every month he’d share a different tax tip or strategy on my friend’s site.

Because he was focused on giving value upfront, he’d built up a lot of trust in my mind before we even spoke. And it helped that he was familiar with online businesses like mine, a concept I’m not sure my old CPA ever fully grasped.

When I finally reached out to explore the possibility of working together, we had a free 30-minute consultation. He said a couple things during that free call that ended up saving me thousands of dollars, so it became a no-brainer to hire him after that.

It turned out my years of stubborn do-it-yourselfing had cost me quite a bit in the name of not spending money on professional help. The trouble is how do you know if someone will really help you!

In this case it was easier to see because this CPA was well-versed in the online marketing world and had done a great job of providing actionable tips for free. I reasoned, if this the advice he’s giving away online, what will he come up with when he really digs into the numbers?

And as a bonus, he charged quite a bit less for the corporate and personal returns than my local CPA did years ago.

Your Turn

Did you do your taxes yourself?

If you’ve worked with accountants in the past, what did you like or dislike about the experience?

Read More

The 10 Lowest Cost Virtual Assistant Services

Look, I get it.

You could use some extra help these days, but it’s not like your pockets are just overflowing with cash and you can afford a personal or executive assistant to do your bidding at all hours of the day and night.

Wouldn’t that be nice though?

But thankfully you don’t have to break the bank to begin to ease your workload. In fact, you can get started with personal or business outsourcing for less than $50 a month.

I scoured the VirtualAssistantAssistant.com database to compile this list of the lowest cost virtual assistant companies. I’ve tested many of these services myself, and will do my best to share example use cases where I have them.

Ready? Let’s dive in.

1. Mechanical Turk 

Mechanical Turk is a unique micro-task outsourcing platform that’s actually owned by Amazon. You can get tasks done for as little as $0.02 each (2 cents!). 

The minimum per task is actually just a penny, but Amazon tacks on a one cent fee (or 20% of the task, whichever is greater).

I’ve used Mechanical Turk primarily for data entry projects. In my case, I had a spreadsheet with product SKUs but didn’t have the product names. Gathering the names was an easy — but time-consuming process with hundreds of rows — so I turned to the global workforce at mturk.

What would have taken me hours to do manually was done in a fraction of the time for around $20.

Other use cases for Mechanical Turk include inexpensively gathering user feedback or survey responses, proofreading and correcting passages of text, transcribing audio or video, or tagging and categorizing photos.

2. Fiverr

On Fiverr.com you can find a huge range of virtual services starting at just $5. You can even find people willing to serve as your loyal virtual assistant for an hour or two at a time.

Over the years, I’ve used Fiverr for:

  • Website graphics
  • Blog articles
  • Social media images
  • Book covers
  • Website technical help and troubleshooting
  • Site speed tune-ups
  • Infographics
  • Podcast introductory voiceovers
  • Video intro sequences

There really is a wealth of services on the site and is often the first place I turn to when I have a quick project I’d like to test out. Because it’s so inexpensive, I often test several sellers at once, especially for subjective tasks like graphics, and just pick my favorite.

My basic strategy for finding high-quality providers is to search for whatever I need help with, and then identify the sellers and the gigs with tons of positive feedback.

3. Habiliss 

Habiliss is a virtual assistant company in India that starts at just $10 a month.

For your $10 “Ezee Go” plan, you can delegate up to 5 tasks a month. These are best suited for quick, small one-time projects like:

  • ordering groceries
  • booking restaurant reservations
  • scheduling wake-up calls
  • ordering gifts
  • doing online research

I haven’t tested the Habiliss service personally yet, but they do have a free trial if you’d like to check them out with even lower risk than the $10 plan.

4. Efficise

Pakistan-based Efficise has been serving VA clients for more than 5 years with plans starting at $15 a month for 5 30-minute tasks.

(If you use them all to the full extent, that’s just $6 an hour.)

Efficise virtual assistants are trained to handle a host of tasks, including the standard administrative stuff, web research, and other one-time virtual “gofer” jobs. Many clients turn to them for help with transcription, travel planning, social media management, data entry jobs, and more.

It’s been a few years since my last trial with Efficise, but here’s what I thought at the time:

5. OkayRelax 

OkayRelax is a relatively new entry into the task-based virtual assistant space, with plans starting at $19.95 per month for 5 tasks up to 30 minutes.

I’m actually on the next tier of OkayRelax service, which is currently $74.95 per month for 25 tasks — but most importantly, it gives me a dedicated assistant (Karla) I can delegate to every time.

I think tapping into the pool of assistants can work really well for certain tasks, like the general administrative and research tasks listed under Habiliss above, but I like the consistency and learning that happens over time with a dedicated assistant.

One cool thing about OkayRelax is if you have a task that’s longer than 30 minutes, that’s OK — you can just ask your assistant to charge as many tasks as they need to get the job done.

I task Karla with all kinds of online research projects, formatting blog posts, collecting screen shots, and even installing lead magnets on my website.

6. Supahands

Supahands is a Malaysia-based outsourcing company with plans starting at $21 a month.

Your $21 plan gives you 6 “hands” (their term for tasks) that are good for 20 minutes of support each. Common requests include data entry, lead generation, customer support, online research, and scheduling.

The nice thing about Supahands is your hands rollover month to month if you don’t use them all.

7. Perssist

Perssist operates a similar model with a team of globally-distributed virtual assistants, but with a New York headquarters. And instead of tasks, their plans come with a set number of hours.

Their entry level plan is just $28 and gives you 2 hours of support.

So what can you get done in those 2 hours? Perssist VAs make calls, do research, make appointments, help with travel planning, or make those dreaded phone calls to customer support you’ve been putting off.

Time is billed in 5-minute increments and unused time rolls over to the next month.

8. AskSunday

The venerable Ask Sunday has been providing virtual assistant services for over 10 years. For those dipping their toes into the world of outsourcing, they offer a $29 per month plan that includes your first 2 hours of work.

If you need more help, you don’t have to upgrade or commit to a larger plan; additional hours are simply billed at $15 an hour.

In recent years, the India-based company has shifted toward serving entrepreneurs and small businesses, but still welcomes individual clients who could use a hand.

9. Fancy Hands

Fancy Hands offers all USA-based virtual support starting at $29.99 a month.

That plan affords you access to Fancy Hands’ wide pool of assistants for up to 5 20-minute tasks.

I’ve been a customer for years, and use Fancy Hands primarily for data entry, proofreading, flight check-ins, and responding to surveys on my behalf. (I’m on their 50 request per month plan.)

Unused requests do roll over to the next month and you can save a bit by committing to an annual plan instead of month-to-month billing.

You can also get half off your first month through my referral link.

10. Task Virtual

Task Virtual starts at just $39 a month for 20 tasks, or $60 for 5 hours of dedicated VA work.

The India-based VA company lists real estate management, ecommerce management, and social media management as their areas of specialization — in addition to the typical administrative tasks.

For the task-based plan, tasks are classified as small jobs that take 10-15 minutes to complete.

On the dedicated assistant side of things, $60 is among the lowest price point I’ve seen, and TaskVirtual has even offered Virtual Assistant Assistant readers an extra 10% off your first month of service with referral code VAA10:

taskvirtual_promotional-listing-banner

Your Turn

Have you worked with any of these virtual assistant companies? What did you think?

Were they a good value for the money or did you find it worthwhile to spend a little more for dedicated support or an assistant closer to home?

Read More

IconAssist

IconAssist Services is an Indian-based virtual assistant company. The company is headed up by two individuals more than 10-years experience in the outsourcing industry and they have been in business since 2015.

Their head offices are in Coimbatore, India, and they also have a sales office in Bangalore. Being based in India they are able to offer competitive rates, and their assistants provide support across a wide range of industries.

About IconAssist

IconAssist is a professional virtual assistant company based in India. They provide virtual assistants and offer a wide range of skills to help you outsource some of those time-consuming tasks within your business.
Their company directive is to “bring excellence in everything that we do”. They say they have experience supporting businesses of all sizes and across a wide range of industries.

All of the assistants working for IconoAssist.com (not a typo; was IconAssist.com taken?) have been through multiple screening processes. They go through general general analytics tests, as well as written and spoken English tests to ensure the communication between client and assistant will be fluid.

When you sign up you will be assigned an assistant based on the skills and experience you need to complete your tasks. They don’t go into much detail about their assistants and pricing on their site, you need to contact them directly to discuss your individual requirements.

Services

IconAssist’s virtual assistants provide support for a wide range of tasks. They group their skillsets into six areas, and while this is not an exhaustive list of their services it gives you an idea of some areas they specialize in:

  • Administrative Services – Email management, calendar management, personal assistant duties.
  • Data Entry Services – OCR services, data extraction, data input.
  • Data Mining Services – Database building, LinkedIn contact searching, social media data mining, email list mining.
  • eCommerce Processing – Product data entry, image editing, storefront management, order processing, inventory management.
  • Remote IT and Server Support – Mail support, web hosting support, IT support.
  • SharePoint Admin Services – Installation of SharePoint collaboration and content, SharePoint support.

They company lists back-office operation for small and medium businesses, lead generation, eCommerce order management, and image editing as their areas of specialization.

How Icon Assist Works

This flow chart shows how the Icon Assist process works, starting with your project requirements and seeing the task through to completion.

Plans and Pricing

What’s frustrating is that IconAssist does not currently offer any publicly available monthly plans or packages, neither do they have any flat hourly rates set. I was surprised to not even see a ballpark range of pricing on their site, and when I asked their team how much it costs, all I got back was this not-helpful chart:

To get a quote and discuss how their assistants can help you and your business you need to contact them directly to obtain an individual quote.

IconAssist Alternatives

Among other VA companies in India, AskSunday and My Tasker offer similar services and may be worth a look.

When asked what separates them from their competitors, IconAssist say their, “transparent process, innovative and customer driven approach, well-aligned processes, people and infrastructure to provide everything that our clients need, and on time.”

With no shortage of highly rated virtual assistant companies based in India it makes sense to get quotes from more than one before making a decision.

Your Turn

Have you worked with IconAssist? If so, please leave a review of your experience below to help others with their decision.

Read More