The company started operations about 3 years ago. ClearDesk is headquartered in San Diego, CA and it’s CEO is Jeff Amon.
Prior to founding ClearDesk, Jeff and his partners operated large businesses with high operational costs in the US. Those businesses came to a close as margins thinned and employee costs continued to rise.
It was only when they started a new company and outsourced a large portion of their operations overseas that they realized how much money they could save.
After several years of outsourcing to staff in countries like India, the Philippines, and Colombia, they decided to start ClearDesk.
Their mission is to share the business model they used to grow their businesses and help other business owners save on employee costs and overheads.
How ClearDesk Works
To get started working with ClearDesk you need to reach out and leave your contact details. A member of their team will ‘contact you within minutes’ – that’s pretty fast!
After a call to discuss your requirements, ClearDesk will find the best-suited assistant for you based on your business’ needs.
You will have a point of contact at ClearDesk’s offices in California should you need them. Otherwise, you can communicate directly with your virtual assistant and have them start working on your tasks.
ClearDesk allows you to use your own communication tools if you wish. Otherwise, they support Slack, video calls, and phone calls as ways of communication.
ClearDesk specializes in:
Ecommerce management (shopify, big commerce, amazon, etc)
ClearDesk’s virtual assistants can take on the general day-to-day business tasks most business owners are looking to outsource.
To give you an idea, they group their services into the following categories:
Social Media Management
Sales & Lead Generation
Virtual Executive Assistant
ClearDesk also says they have assistants with experience working with start-ups, realtors, and sales organizations. It’s worth booking a call with their team to discuss your business and what you’re looking for in an assistant.
ClearDesk is happy to offer Virtual Assistant services in English, Spanish and French – in any time zone that you need them to work in – Great flexibility!
ClearDesk Plans and Pricing
Clear Desk currently has 2 pricing plans, and the option to create a custom plan to suit your requirements. Hourly rates range from around $15.60 for a full-time assistant and $16.65 for a part-time assistant.
This positions Clear Desk at a lower price point than what you’d expect to pay for a US-based assistant, while higher than a competitive overseas rate.
ClearDesk’s pricing plans at the time of publishing was:
Starter – 80 hours per month for $1,500 (approx. $18.75/hr)
Performance – 160 hours per month for $2,500 (approx. $15.62/hr)
Try their 7-day FREE trial – they guarantee you will love your Virtual Assistant!
There are no other charges and no fixed contracts. You can pay for additional hours at a rate of $18/hr on both plans.
It’s worth noting that you can’t roll unused hours over at the end of the month. They do say their assistants are flexible in regard to business hours though, but that’s something you need to discuss upfront.
ClearDesk’s hourly rates place them somewhere in between US and overseas rates. If you want to work with a US-based assistant, you can expect to pay $24/hr upwards working with companies like Prialto, Time ETC and Boldly.
If you want to outsource overseas, we recommend checking out OnlineJobs.ph and OkayRelax. Their hourly rates are a lot more competitive ranging between $3-$12.
Have you worked with ClearDesk? If so, please share a quick review of your experience below to help others with their decision.
Need full time availability but don’t have a full time workload? RemSource is built for solo & small business; it’s US-based (Maryland), and staffed with “#VirtuallyAwesome” (their words) Admins & Bookkeepers wired for business owners with more tasks than time.
RemSource was founded in 2009 by Baltimore native Azi Rosenblum, who saw a need for a more professional, integrated, “in house quality” virtual service provider to help small business owners get unstuck! RemSource offers live 9-5 administrative & bookkeeping support for small businesses and solo business owners who don’t have time for revenue growing tasks like sales and operations, in addition to time-consuming back-office tasks which don’t increase your bottom line (customer service, phone and email communications, scheduling, lead follow-up, QuickBooks bookkeeping, etc.).
RemSource’s unique VA model is based on scope of tasks needed rather than hours utilized, meaning if your usage fluctuates from month to month, your monthly price will not spike. The professional VA’s at RemSource, one of the few US-based virtual assistant companies working from a central office and not from home, become a valuable, integrated part of their clients’ daily operations.
Each client is assigned 2 dedicated admins (one primary, one secondary admin). The admins become a part of that business’s team, so the customers get used to speaking with the same people and can develop a long-term relationship.
The company has been recognized in the Baltimore Business Journal and SmartCEO Magazine for its innovative approach to administrative support.
Oh… and they have A LOT of fun doing it! The company culture at RemSource is an intriguing balance of extreme professionalism, warm and welcoming energy, and a curious fun loving youthfulness that drives innovation and problem-solving!
RemSource Founder Interview
RemSource is a virtual office team ready to help you grow! They do calendar management, scheduling, Quickbooks bookkeeping, answer your phone, provide customer service, handle back-office tasks, and do proactive follow-ups with prospective leads and customers.
How it works is during your first 3 months as a client, they take a very consultative approach in finding the right opportunities for delegation and streamlining your business processes. Their team works with you to put systems in place for smooth operations and well-defined roles.
I asked Azi, their founder & CEO, what sets RemSource apart from the competition? His answer:
“We literally become a part of our clients’ team. Our in-house quality approach, full-time availability for a mission-critical part-time workload, and obsession with innovation and results makes us much more than a Virtual resource. We are #VirtuallyAwesome!”
That in-office presence that’s “on-call” during business hours is a big selling point. Clients don’t have to stress about counting tasks or running out of hours on their plan.
A solo mental health professional, a consultant, a contractor, they all have the same issue. “More tasks than time”. RemSource can do some of those tasks and give you back a bunch of that time so you keep going AND growing!
How RemSource Works
RemSource Plans and Pricing
RemSource uses a very unique flat-fee pricing model. After discussing your needs, a monthly fee is quoted for the “job description” and it’s time to get going! They keep their agreements reasonably short term (3 months) and encourage constant communication, especially during the initial term, to ensure best practices are in place and the greatest value delivered. Design, refine, delegate! That’s the goal!
As I mentioned, the virtual-but-still in-office admin model is rare for a company this size. (Most competitors run a model with home-based staff.) In the US, three similar services come to mind: the nearest competitor would be ClearDesk in CA, Longer Days in Michigan and Virtual Assist USA in Pennsylvania.
Both of those options operate on a kind of a hybrid model with hourly packages and access to a team of assistants for various business needs. RemSource differentiates itself with its flat-fee model which allows clients to relax and rely on them with no fear of big surprise bills.
The RemSource service is what I’d consider a step up from just virtual receptionist services or UAssist.ME‘s low-level plan that promises a similar “all-day” coverage but shared among several clients.
Remote CoWorker is a virtual assistant company specializing in providing virtual assistants at competitive rates to entrepreneurs and businesses of all sizes all over the world.
The company’s headquarters is located in Florida, U.S. All of their virtual staff work out of their offices in the Philippines, enabling them to offer very competitive hourly rates.
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About Remote CoWorker
The company started operations in 2013 and is headed up by CEO Gidon Levy, and COO Sean Rivkin.
When I asked about the areas they specialize in, Sean told me:
“We have a vast experience working with the following industries: Real Estate Agents & Brokers, IT & Technology, Insurance, Healthcare, Public adjusters and businesses that are mainly those who are working on a commission sales structure and looking to build a team.”
He also went on to say that when someone signs up with them, they provide a period of free training to ensure a smooth onboarding process for clients.
How Remote CoWorker Works
If you’re interested in working with Remote CoWorker you can get started by reaching out to them to schedule a time for a call. You can reach them by email, live web chat, or phone via their site.
Once they’ve learned more about your business and your virtual assistant requirements, they’ll be able to provide you with a quote for an hourly rate.
They also offer a free trial, so you can try their service before committing to a monthly plan.
After you’re signed up, you’ll be assigned an account manager as a point of communication, as well as a dedicated virtual assistant. Their VAs are managed with a ratio of 1 manager for every 10 agents, and you’ll work closely with each to get your new team members up to speed.
Remote CoWorker Services
Remote CoWorker split their services into two categories:
This is interesting because a lot of virtual assistant companies list bookkeeping as part of their general services, but few list it as a separate service to a general VA.
Bookkeeping requires some specific skills and qualifications, at least to perform the role at a high level. It’s reassuring to see they have some assistants that work as dedicated bookkeepers — if that’s what you’re looking for.
Under their virtual assistance category, you’ll find the usual wide range of business tasks that can be completed remotely. Some of the tasks they highlight on their site include:
Other options worth considering are My OutDesk, which operates on a similar agency model and specializes in the real estate industry, and OnlineJobs.ph if you don’t mind putting in a little more work upfront on your talent search.
Have you worked with Remote CoWorker? If so, please leave a review below to help others with their decision.
Interestingly, MyTasker started out as a contract service on Freelancer.com. After gaining some initial traction on that platform, they decided to launch as a standalone operation.
The Kolkata-based company now has over 100 professional VAs on staff and has built a solid reputation on this review platform. Co-founder Gurjeet Dhillon explained that once a client fully integrates MyTasker into their systems and processes, they tend to stick around for a long time.
Is MyTasker Right for You?
I had the chance to sit down with Gurjeet to learn more about the company. In this brief interview, we cover:
How MyTasker’s unique team-based approach works in practice.
The type of clients who have the most success outsourcing to MyTasker.
How their years of experience benefit customers like you.
Naturally, your virtual assistant can handle general administrative tasks as well such as appointment setting, travel or restaurant reservations, or other back-office tasks that can be completed remotely.
MyTasker SEO Services
If you need help with SEO and driving more traffic to your site from Google and other search engines, MyTasker has built up a dedicated team of SEO experts.
The service includes on-page optimization and off-page link building, and is ideal for local businesses. You pick the 10 most important pages on your site you want to rank for, and the SEO guys get to work.
Google is notoriously fickle so don’t expect results overnight, but over time you should begin to climb in the rankings.
With My Tasker, you’re assigned a dedicated point of contact. For each task you delegate, they’ll either tackle it themselves, or request help from a qualified team member.
You can communicate via phone, email, or Skype, and delegate tasks on a recurring or on-demand basis.
I see this team access as one of the primary benefits of companies like MyTasker. With a single point of contact, you can tap into an entire office worth of skillsets.
Your pre-purchased hours expire at the end of each billing cycle, but there are no long-term contracts and you can cancel at any time.
Your VA’s hours are tracked inside MyTasker’s internal dashboard so you can always log in and see how much time you have left for the month.
I was impressed during my trial of My Tasker, but I was using their now-discontinued “Lifestyle Assistance” plan, which offered 30 15-minute tasks for $39 a month.
Since then I’ve used their service for some daily database maintenance tasks and found them to be quite reliable. At one point, my VA had moved on to a new role within the company and it was several days before I even found out because she’d taken full responsibility to train her replacement.
MyTasker Plans and Pricing
The rates for Professional Assistance start at $140 for a 10-hour a month plan, and go all the way down to $7.50/hr for a massive 160-hour plan.
Pricing Table (accurate at press time):
10 hrs per month – $140 ($14/hr)
20 hrs per month – $250 ($12.50/hr)
40 hrs per month – $450 ($11.25/hr)
60 hrs per month – $600 ($10/hr)
100 hrs per month – $900 ($9/hr)
160 hrs per month – $1200 ($7.50/hr)
That means you can have a full-time 40-hour a week VA for just $1200, which is a strong value for ongoing business support.
If you want to take the service for a test drive, I suggest selecting one of the smaller plans to start with, and then scaling up your engagement from there. (Use the discount code below!)
If at any time you go over your plan’s hours, additional time can be purchased at $15 an hour (assuming staff availability).
My Tasker added a call answering service where you can have a virtual receptionist answer your business line 24 hours a day. They’ll log and record each call, and give your company a professional presence on the phone.
Introducing the MyTasker Team!
I asked Ronny, the COO, what sets My Tasker apart from the competition, both in India and elsewhere. He explained that the team’s extensive experience in the industry, especially on the customer service side, gives them an advantage. A great alternative that is in the US with competitive pricing is ClearDesk.
“We have the freedom to go that extra mile to make sure our customers are satisfied,” he says, implying that other larger VA companies don’t necessarily afford that freedom.
The company is proud of the assistants they offer. Each one has to pass a very strict, 10-step selection process, and less than 1% of applicants are approved.
All of them are college-educated and have an average of 12 years of experience. These Time Etc assistants have worked for Facebook, Apple, IBM, AOL, and other major corporations.
Most Time Etc VAs serve customers from their home offices in either the US or UK — depending on your location.
A Celebrity Advisor
One interesting thing about Time Etc is that Sir Richard Branson’s former assistant, Penni Pike, is a special advisor. She served as the billionaire mogul’s assistant for three decades, and is probably as close to a celebrity as they come in the world of personal assistants.
Now, you’re not likely to score Penni as your VA when you sign up, but she has helped train and mentor the rest of the crew.
Customer and Assistant Feedback
Time Etc is known to look after their assistants and customers.
The company has earned a 4.9 out of 5 rating on Glassdoor from assistants, and a 4.92/5 customer rating here on Virtual Assistant Assistant.
The Hard Work Myth
Time Etc was founded by Barnaby Lashbrooke, with the intention of helping busy entrepreneurs and leaders achieve more. As you know, it’s not always about working harder, but more often about working smarter and pulling the right levers for big gains.
This is a cause Barnaby is particularly passionate about. In fact, he wrote a book on the topic called The Hard Work Myth.
Special Offer: If you sign up for Time Etc through this link, Barnaby will send you a free copy of The Hard Work Myth ($13.97 on Amazon) to say thanks.
Pretty sweet that Sir Richard even tweeted it out!
How Time Etc Works
When you sign up for Time Etc, you can expect to be assigned a dedicated assistant with whom you can begin to establish an ongoing relationship.
However, you can also build a team of multiple assistants, each with different skills, for no additional cost.
Time etc doesn’t use a one-size-fits-all approach and instead pride themselves on fully understanding the client’s requirements, challenges and personality before carefully matching them to a suitable assistant.
They put a lot of effort into this matching process because they believe that having an assistant that truly understands you and your business is the key to succeeding.
Time Etc Founder Interview
I had the chance to sit down with Barnaby to get the inside scoop on how the company works and who they best serve.
VAA Exclusive: Click here to claim your free $50 trial credit!
Time Etc Services
Time Etc virtual assistants can handle a wide variety of tasks you throw at them, including:
To help ease the fears of first-time outsourcers, Time Etc is offering a free $50 credit for Virtual Assistant Assistant visitors to test out their service risk-free (with no credit card required), and a 100% money back guarantee.
You won’t find that with a freelancer and definitely not with an in-house hire!
*Specialist services are available for an additional charge.
In the US and Europe, the nearest competitor would be ClearDesk, Prialto, or Boldly, which has a similar set-up if you’re interested in making a comparison, though at noticeably higher rates.
Have you worked with Time Etc? If so, please share a quick review of your experience below to help others with their decision.
Frequently Asked Questions
What is Time Etc?
Time Etc is a leading US and UK-based virtual assistant company established in 2007. Check out the full profile on Virtual Assistant Assistant to read reviews from real Time Etc customers.
Is Time Etc legit?
Yes, Time Etc is a legitimate provider of virtual assistant services. The company has a roster of more than 16,000 clients and has saved those clients more than 700,000 hours so far. Check out the full profile on Virtual Assistant Assistant to read reviews from real Time Etc customers.
How much does Time Etc cost?
Among US and UK-based virtual assistant companies, Time Etc is among the most affordable. Depending on how many hours of support you anticipate needing, you’ll find packages ranging from $21-26 an hour. Check out the full profile on VirtualAssistantAssistant.com for more information.
Prialto provides remote administrative assistants to executives, entrepreneurs, and businesses. Its virtual executive assistant services are curated and managed from Prialto’s headquarters in Portland, Oregon, with creative insights from our global staff in Asia and Central America.
Prialto calls itself the “virtual support service for executives,” and promises that its dedicated Prialto Assistants (PAs) and team “will pull your business forward.”
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Founder, Eric Taussig, says that he’s a bit uncomfortable with calling Prialto assistants “virtual.”
“Virtual means ‘not real’ and suggests work that can be ‘algorithmically’ driven by software. Our people are quite real and professional,” he explains. “We provide a valuable management layer alongside them and equip them with technology so that they can provide our clients with more strategic, value-add assistant work.”
While most virtual assistant companies match you with an individual assistant working out of their home or within a corner of a large call-center, Prialto provides a team-approach with assistants working in their managed offices supported by US-based “engagement managers” who serve as a partners to clients and coaches to assistants, constantly optimizing the service. There’s no performance management needed on your part.
Regardless of the physical location of your assistant, they will be made available during your local business hours. The service is aimed at high-performing sales professionals and executives at start-ups and entrepreneurial clients, as well as enterprise accounts.
Prialto Overview Video
Prialto’s virtual assistants use client tools and technology to provide support for tasks like:
Calendar management and scheduling
CRM data management and cleanup
Document production and management
Website maintenance and updates
Prialto’s hundreds of customers include:
Venture capital firms looking to leverage partners’ time
Entrepreneurs starting or scaling their businesses
Executive teams at mid-market and enterprise businesses
High-performing sales leaders
Industries that have gravitated towards Prialto include:
Venture capital firms
Outside sales-driven businesses like real estate and insurance
Executive teams at publicly traded and Fortune 500 businesses
Most customers are up and running (and loving it) in about two weeks.
How it Works
Getting Started: Prialto’s team leverages best practices culled from a million hours of support experience across multiple industries to develop and train your assistant, whereas clients of other Virtual Assistant companies may need to be much more involved in training their assistant.
Security: Prialto’s team works in secure offices on its own IT system with complete security processes in place, while other virtual assistants might work out of their home on their own computers.
Proactive Approach: Prialto’s team is focused on offloading processes to improve your productivity and being proactive on your behalf, empowering your admin to strategically pull your workflow forward, while other companies may be focused on completing low-level tasks that you define and send to your assistant.
Real-Time and Phone Support: Prialto’s team is on-call throughout your service hours and provides you a phone number you can call for direct access to your assistant. If your assistant isn’t available, one of their team is backing them up.
Prialto Personal Assistants often make and field calls on your behalf via a local phone number that Prialto provisions on your behalf.
Scalability: Because Prialto works as a team, documents all your processes, and is focused on constant process improvement, the service can quickly scale with your organization. In home-based models, each new executive may need a new assistant which works separately rather than as a team. Prialto assistants work side-by-side so that they can share knowledge and continuously improve their service.
Backup and Continuity: Prialto’s team-based approach means that at any time 4-5 other teammates across its three offices know your processes, which are documented in the Prialto system. Prialto says that this minimizes your downtime if an assistant is out on vacation, sick or leaves the company. If you hire directly, through Upwork or another home-based platform, you may be left on the hook to replace your assistant and re-train a new person from scratch
Prialto’s Plans and Pricing
Pricing starts at $1200 per month, and includes up to 55 hours of dedicated support, plus backup assistance when your VA is unavailable. After a two-month trial period, the service is month-to-month with no long-term obligation.
“Prialto provides all this enterprise-grade support at rates that are similar to companies like Zirtual and that are far less than what you might pay a lower-level admin to sit in your office in Los Angeles, New York, or San Francisco,” Taussig said.
Priato recruits, hires, trains, and manages all assistants. The assistants are full time W-2 employees of Prialto. Most are college graduates, and the company boasts a 97 percent retention rate of both employees and clients.
While most virtual assistant companies match you with an individual assistant working out of their home, Prialto’s team approach to executive support, with dedicated offices (returning after Covid 19) features enterprise-grade IT security and faster co-learning. Its motivated assistants and managers thrive on process optimization and offer a service far beyond what gig marketplaces and contractor-based services can deliver.
“I don’t see much value in simply matching an executive with a single assistant in a home office and walking away,” Eric said. “Problems of quality control, availability, accountability, and scalability inevitably arise, and all the management and risk are born by the client. Executives are usually not looking for more people to manage. We deliver a managed service that is proven to optimize executive productivity with minimal lift for the client.”
To learn more about Prialto, fill in the contact form below and they’ll be in touch!
The challenge in finding a viable alternative to Prialto is that not many competitors have this level of specialization and infrastructure. With companies like Zirtual, Uassist.ME, or even other firms in the Philippines, you might one day achieve the level of integration and sales support Prialto promises, but I imagine it will take some time investment in training.
Have you worked with Prialto? If so, please be sure to drop in a quick review below to help others with their VA search.
BELAY understands that sometimes business owners feel trapped when they can’t find the right virtual team to grow their company. BELAY provides outsourced team members to grow your business and eliminate chaos, so you can go back to enjoying your work.
In 2017, BELAY brought several different business support companies under one roof and under one brand. The most well-known of those was eaHELP, which you’ll see referenced in many of the reviews below.
(The company gets its name from mountain climbing; a belay is a means of supporting a climber so he or she can continue safely without falling. Similarly, they aim to support your proverbial climb as well.)
Bryan Miles, the founder of BELAY, is focused on delivering superior service to his customers. The strategy seems to be paying off, with business growing rapidly and a host of marquee clients. In fact, the company has earned glowing endorsements from author Michael Hyatt and other Fortune 500 companies.
I had the chance to sit down with Bryan and ask him a few questions on what sets BELAY apart from the competition, who their target customers are, what areas of work they specialize, and who should NOT use their service.
(The free copy of The Virtual Assistant Solution mentioned in the video is no longer available, but you can grab it on Amazon.)
Who is the Ideal BELAY Client?
An ideal client wants someone to provide administrative, bookkeeping, or web support.
When business owners don’t use a service like BELAY, they:
Struggle to complete their work.
Don’t have time to enjoy their business or life.
Limit the growth of their business.
BELAY’s contractors have extensive experience, college degrees and are located in the U.S.
When business owners use BELAY, they get:
A dedicated team member without the cost of an in-house employee.
A support network to help grow their business.
More control over their business.
With so many changes in our economy and hiring strategies, BELAY argues it may be time to rethink your approach to staffing. In fact, they give 9 reasons to consider going virtual for your next hire in this free ebook.
This is so the company (and you) can discover your unique needs so they can understand how best to help you — or point you in the right direction if it’s not a great fit.
2. Meet Your Client Success Consultant
A Client Success Consultant helps you discover who you need using a multi-step process and a team of people on a mission of finding the best specialist for what you need.
(When I went through this, it included a full-blown personality screening to make sure my assistant and I were compatible.)
3. Work With Your New Team Member
Your successful start with a BELAY specialist is their number one priority.
The Success Consultant guides you through best practices for working with your remote BELAY specialist.
BELAY’s menu of services includes 4 main categories:
Social Media Strategists
BELAY executive assistants are highly skilled administrative professionals trained in a variety of support tasks.
Their goal is to match you with a virtual assistant who will work cohesively with you and your existing team even though they’ll be working remotely. BELAY strongly believes that every leader thrives with the support of an intentionally matched VA.
Some of the more common jobs BELAY VAs do include:
scheduling and travel planning
social media admin
other ongoing business support functions.
The idea is to let someone else handle what they’re good at, so you can focus your time on what you’re good at — or what you need to do to grow your business.
The BELAY model is known as a “staff leasing” arrangement. Where other virtual assistant companies may assign your tasks to whoever is available at the moment, BELAY gives you a dedicated/assigned assistant so you can build a one-on-one relationship and gain the efficiencies that come with it.
As a national leader in church and non-profit bookkeeping services, BELAY understand the unique needs and challenges of non-profit and church bookkeeping.
These services were previously offered under the MAG Bookkeeping brand.
BELAY bookkeepers provide:
Cash Flow Management
Financial Statements and Reporting
3. Website Support and Maintenance
BELAY provide clients with all the critical support needed to keep your WordPress site running smoothly, such as:
Improving Site Speed
The webmasters at BELAY can also create landing pages and do graphic design tasks. They offer unlimited site edits per month, along with expert advice and ongoing analysis of your site. You can work with their webmasters to make all the changes needed to get your site up to a high standard, or build a new site from scratch.
Typically, the clients that engage this service are business owners who have decided it’s time to outsource the maintenance of their site so they can focus their time elsewhere.
Others have outgrown their original website and are struggling to keep up with the maintenance and need to expand.
4. Social Media Strategists
A Social Media Strategist is responsible for the overall strategy of your social media from a big picture perspective. Here are some tasks that a BELAY SMS can do:
Create Content Calendars
Create Brand Conversations
A Social Media Strategist can help manage these needs and build a strong online presence to get you back to what you love most: running and growing your business.
With dedicated support and All-American executive assistants, BELAY is positioned as a premium service in the competitive world of cloud staffing. But instead of racing to the bottom on pricing, they want to help your organization race to the top, with hand-picked VAs matched against your needs (both professional & personal requirements).
*Specialist services are available for an additional charge.
Plans and Pricing
As you might expect, BELAY is considerably more expensive than many of the overseas virtual assistant options. In some parts of the world, you may even be able to find a full-time virtual employee for a lower monthly fee. But BELAY believes you get what you pay for, and clearly isn’t targeting the same customer who’s looking for the $5/hour VA.
As of October 2020, their hourly rates range from $38 – $45.
The good thing is that these rates are “all-inclusive,” in that you don’t have any additional employer burden costs to pay on top of it, like you would with a traditional W-2 employee.
BELAY offers a variety of contract sizes for each service line with a 30-day cancellation notice.
Press and Awards
BELAY is a stalwart on the prestigious Inc. 5000 list, which ranks America’s fastest growing private companies. They’ve earned a spot on the list every year since 2015.
In addition, CultureIQ and Entrepreneur Magazine named BELAY #1 among small companies in their 2017 Top Company Cultures list.
A few other virtual assistant companies operate on a similar model with home-based American assistants, including top-rated firms like ClearDesk, Prialto, Time Etc and Boldly.
Boldly has similar (though more transparent/flexible) pricing options, and Time Etc is the most affordable of the three.
For the website maintenance and support service, you might consider Zen WP.
Have you worked with BELAY (or eaHELP, Render, Ellipsis, or MAG Bookkeeping)? If so, please consider sharing a review below to help others with their decision.
OnlineJobs.ph is a Filipino job board that caters exclusively to remote online work opportunities.
It was created in 2009 by Utah-based entrepreneur John Jonas as a way to connect the affordable Filipino workforce with business owners in North America and around the world.
Over the last decade, OnlineJobs.ph has become the leading platform to find qualified virtual assistants in the Philippines. At press time, the site has over 250,000 resumes in its database–a huge talent pool!
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The beauty of OnlineJobs is in their powerful filtering system.
It’s basically a resume database, and you can filter by the date the listing was created, skills required, the level of skill (very important), and desired salary.
According to John and other hiring experts, the most important filters are:
resumes updated within the last month
strong English writing skills
The logic behind these selections is that the ones with older resumes will either already have jobs or they aren’t great candidates.
For the English skills, writing is a great indicator of overall understanding, comprehension, and communication skills.
If your virtual assistant has that baseline knowledge, you can train them in whatever you need done. John explained, “If they understand and write English well, that usually means they think well.”
How OnlineJobs.ph Works
The site is primarily geared toward finding a full-time or part-time virtual team member–either 40 or 20 hours per week.
You’ll find an incredible variety of skills and experience on OnlineJobs.
For example, you’ll find qualified (and if we’re being honest, not-so-qualified) workers for:
The company sources, screens, and finds you the best-fit candidate
Start working with your new VA
With this option, you give up a little bit of control, but you’ll undoubtedly save some time and have experienced recruiters in your corner.
OnlineJobs.ph profiles include a metric called ID Proof.
It’s not a measure of skill or reliability, but a 1-100 rating of to what degree the candidate is who they say they are.
Apparently it’s a common practice to create multiple profiles under fake personas to hedge your bets and theoretically give yourself a better chance of getting an application noticed.
In general, I’ve found the higher the ID Proof number, the more professional the candidate. It’s a measure of how seriously they’re staking their reputation online.
I wouldn’t immediately rule someone out who has a low score here, but choosing between two equally qualified candidates, I’d go with the one with the higher ID Proof.
Virtual Assistant Tracking Software: “TimeProof”
OnlineJobs has introduced a piece of software called TimeProof to track the working hours of your remote team members.
It’s completely free to use, and aims to provide a level of protection and verification for both workers and employers.
As the employer, you’ll get time sheets and screenshots of what your VA was working on during their shift.
Other sites have attempted to replicate the success and job-board business model of OnlineJobs, but none have gotten the same level of traction.
Still, there are a few companies that might be worth a look depending on your needs.
FreeeUp is a unique freelance marketplace that claims to only accept the “top 1%” of applicants. About 40% of its talent pool is from the Philippines.
FreeeUp operates more like a match-making service, where they’ll introduce you to a candidate that matches your needs. You pay them through the platform on either an hourly or fixed-price basis.
Virtual Staff Finder
The closest competitor to OnlineJobs’ recruitment service is Virtual Staff Finder. The service similarly priced ($495) and they’ll introduce you to 3 candidates that most closely fit your job description.
If you don’t have the need for full-time support, you might consider OkayRelax. This is a task-based service that offers a dedicated VA starting at $100 a month.
I’ve been a customer for years and have my assistant integrated into several ongoing tasks and processes in my business.
$69 to post a job
$500 for 30 hours
Free to post a job
$139 for 20 hours
Full-time hires | Small Businesses
Quick pre-vetted hires
OnlineJobs.ph is the largest remote jobs board and resume database in the Philippines. The site is geared toward Western business owners looking to hire dedicated full or part-time remote staff.
Is OnlineJobs.ph legit?
Yes, OnlineJobs.ph is a legitimate site to find remote workers in the Philippines. Check out Virtual Assistant Assistant to read reviews from real OnlineJobs customers.
How much does OnlineJobs.ph cost?
OnlineJobs.ph charges a monthly membership fee, starting at $69 a month, for employers to post jobs and communicate with candidates. After that, you’ll make your hire and pay your virtual worker directly. A typical rate for a full-time virtual assistant is $400-1000 a month, depending on their skills and experience.
Virtual Assist USA is one of the largest VA operations in the US. Based in Pittsburgh PA, the company has been in business since 2007.
Today, founder Danielle Cuomo oversees a team of 40+ VAs who work from home in every time zone across the country.
Many are located in and around Pittsburgh because Virtual Assist USA used to have a good old fashioned central office location there, but Danielle told me she closed it when everyone preferred working from home!
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About Virtual Assist USA
The company began by helping coaches, speakers, and authors run the administrative and marketing sides of their business, but Virtual Assist USA has expanded to serve all sorts of small business owners and young growing companies.
Today they serve solopreneurs, health care professionals, and even government agencies. Many customers are employees in bigger companies and use the service to support their team or as an executive assistant for managers and directors.
Why Virtual Assist USA?
One thing that sets Virtual Assist USA apart is that all their VAs are full-time employees, and not part-time contractors. Danielle explained that fosters better security, loyalty, and a more career-oriented mindset.
The hiring process involves multiple interviews, a DISC personality assessment, and a background check. Plus, new hires are all college-educated and have a minimum of 10 years experience.
For clients, that all adds up to less turnover and a better VA match.
Virtual Assist USA Services
The services range from scheduling, research, and data entry, all the way up to creating presentations and technical website customization.
Their team can also handle event planning, social media marketing, copywriting, bookkeeping, transcription, WordPress tasks, Infusionsoft, and more.
As a client, you’re assigned a dedicated point of contact, your Client Experience Manager, but still have access to their whole team of resources to accomplish the job at hand.
This set-up allows the company to offer the wide array of services they do, but still maintain a close relationship with their customers.
And because of the sensitive nature of some of their clients’ businesses and operations, they’ve implemented strict security protocols and are HIPAA compliant.
Virtual Assist USA Interview
VAA exclusive: Follow this link and mention VAA for a $100 credit on any package!
Virtual Assist USA – How it Works
Virtual Assist USA uses a team-based approach that’s heavy on the collaboration. Danielle explained she’s tried to build a company culture that fosters a lot of communication and makes for a healthy breeding ground for ideas.
And since they’re after a long-term relationship with their clients, Virtual Assist USA strives to become partners in their clients’ businesses and integrate themselves into their processes. For example, instead of idly waiting for tasks to come in, they’ll hold proactive strategic planning meetings to discuss the clients’ goals and the direction of the engagement.
Fiverr.com is one of the most popular outsourcing destinations online. Built around a very simple concept – what people will do for $5 – Fiverr has grown into a large global community of freelance workers and people who hire them. Fiverr is available in more than 160 countries and there are over 400 categories of digital services are offered on Fiverr.
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The company was founded by Shai Wininger and Micha Kaufman in 2010. By 2013, it was one of the 100 most popular websites in the US.
Based in Tel Aviv, Israel, Fiverr also has offices in New York and San Francisco, but the freelancers are located all around the world.
The company has raised over $107.1M revenue in 2019, an increase of 42% from 2018 to 2019, 400 service categories, 3.1 million buyers and work in 45 different languages. Wow!
How Fiverr Works
Fiverr works a little differently than other freelancing sites. Instead of creating a job posting and waiting for workers to bid on your job, on Fiverr the workers state what they can do for you, and in what budget and timeframe.
You’ll find just about every virtual service imaginable, but it’s more of an a la carte menu system than a request for proposal system. (Though if you can’t find exactly what you like, you can submit a custom request too.)
When Fiverr started, every “gig” was $5. Since shifting their focus to more professional services, such as web development and eCommerce services, Fiverr quickly began experimenting with higher priced offerings.
Today sellers can build packages at different pricing tiers, offer gig extras, and even quote custom jobs up to $10,000.
Personally, I’ve used Fiverr for years — with varying degrees of success.
Some of the gigs I’ve gotten the most mileage from were the book cover for Virtual Assistant Assistant, my podcast voiceover and intro music, and some website fixes.
I’ve ordered graphics for social media and display ads, video intros (including the “logo-slam” you see on many of the Virtual Assistant Assistant videos), transcriptions, blog posts, and even the custom chatbot on this site.
Some of the graphics I’ve gotten back have been unusable, and many of the articles required heavy editing, but for the most part my experience has been positive.
In fact, I recently found a Fiverr seller to clean up a malware infection that plagued several of my sites.
Fiverr Plans and Pricing
For virtual assistants, you’ll find a typical range of 30 minutes to 3 hours of service offered for $5.
Like I mentioned, Fiverr has been on a consistent mission to rid themselves of the low-priced stigma they earned by initially pricing everything at $5. It seems like the $5 gigs are becoming more and more rare on the platform.
In fact, here’s an example of a typical pricing package for a web development service:
Like other freelance platforms, Fiverr has a feedback system in place where employers can rate the workers on their performance. This is a standard 5-star system and I’d be wary of any seller with less than 4.5 stars.
Fiverr also assigns “Levels” to their sellers, but this metric doesn’t carry as much weight with me as it did in the past. All else being equal, I’d rather hire a “Top Rated” seller over a “Level 2” seller over a “Level 1” seller, but don’t let that scare you away from working with a lower level seller.
Another tag is “Rising Talents” which means that they are new but have successes with special talents. Fiverr’s Editorial Team manually reviews new Gigs and handpicks them based on quality and potential. This is a temporary badge and because they are handpicked, they cannot be applied for.
In addition, Fiverr “Pro”, a group of freelancers they’ve hand-selected and verified, is aimed at customers who don’t want to take any chances and demand quality results on the first shot. The company adds that Pro gigs come with “next-level” service and 24/7 VIP customer support.
In September 2020, Fiverr launched a platform called “Fiverr Business”, which is designed to make scaling and execution seamless.
The B2B platform provides teams with access to a vetted marketplace of on-demand freelance talent, collaboration and project management tools, one centralized payment method, 24/7 live chat support, and their own Business Success Manager that can help match their business with the best talent for them.
In any case, Fiverr is a great way to get started with outsourcing. It’s very low risk.
The biggest thing to keep in mind is to align your expectations with what you’re spending. In a lot of cases, you get what you pay for, but sometimes you can get some really great values.
Fiverr Learn is an e-learning platform providing online training. Where Fiverr Learn differs from other learning platforms is that the instructors have been handpicked to create content for the platform.
At the time of publishing, the platform had around 47 tutors listed. Individual courses range from $23-$94, bundle course prices are also available.
FreeUp is a marketplace connecting pre-vetted virtual assistants, freelancers, and agencies in Amazon, eCommerce, and marketing. While their core customer base is within eCommerce and marketing, they work with many businesses outside of those spaces as well.
Since launching in 2015, they’ve gained quite a bit of traction against some of the longer-established players in this space.
The company is based in Orlando, Florida, and operates 100% remote with internal team members all over the country and world. The virtual assistants, freelancers, and agencies on the platform are located all over the world–with a concentration in the Philippines and the US.
In late 2019, FreeeUp (as it was formerly known, with 3 e’s) was acquired by The Hoth. The digital marketing agency was a frequent customer on the platform and saw the potential for its continued growth.
Previously, the company was run by CEO, Nathan Hirsch, and co-founder, Connor Gillivan, who filled the role of Chief Marketing Officer. They both have an extensive background in eCommerce business having sold over $25 million on Amazon and started the company to primarily help other eCommerce business owners looking to outsource tasks.
What Makes FreeUp Different?
The marketplace puts each applicant through a rigorous interview process to assess their skills, attitude, and communication before allowing only the top 1% of applicants into the marketplace.
FreeUp’s support team is well-known for their 24/7 support.
The site is unique compared with other freelance hiring sites in that there is no browsing virtual assistants on the platform.
Instead, you submit a request and get introduced to 1 qualified candidate, usually within 1 business day. (While the default is one option, you can simply tell them how many options you want to meet and they will make sure you get enough to make the best decision.)
On the backend, the company protects its clients against turnover. In the rare case that a VA has to stop working with you, FreeUp replaces them immediately and covers replacement costs.
FreeUp Intro Video
FreeUp has an easy process when connecting with new clients:
Meet with someone from FreeUp to learn more about the marketplace (optional)
Meet and interview the virtual assistant you are introduced to
Hire, pass, negotiate rate, agree to fixed price or request more option.
Start onboarding the virtual assistant once you click hire
A representative checks in after a few days to see how the relationship is working out between you and the VA.
Virtual assistants and freelancers offering their services on the FreeUp Marketplace specialize in over 100 skills sets and range from $5-100 per hour.
(You can use the marketplace for fixed price projects too.)
Here are the 4 main areas they support:
The 3 Levels of Freelancers on the FreeUp Marketplace
Basic level freelancers have years of experience, but they are followers. They are there to follow your systems and processes.
Onboarding is recommended for basic level freelancers.
These are almost always non-US freelancers and virtual assistants from $5.00 to $10.00 per hour.
Mid-level freelancers are more specialized than the basic level of freelancers.
This group has significant experience in their skill set. For example, graphic designers, bookkeepers, writers, product listers, etc.
When you hire a mid-level freelancer, you’re not teaching them how to do the work, but they can tweak their skills to fit the needs and specifications of your business. However, they’re not consultants; they are doers.
They typically range from $10.00 to $30.00 per hour and can be located in or outside of the US.
Experts and Agencies
Expert freelancers and agencies bring their own experience and advice to the table.
They are consultants, experts, and boutique agencies on the platform that use their own systems and processes for handling the work you need completed.
Experts on the platform may spend time in the beginning performing their due diligence, researching, and coming up with a game plan that makes sense for your business and the goals you’re looking to achieve. They can project manage, handle large budgets, and give advice on the direction of your business as needed.
These expert level freelancers range from $25.00 to $75.00+ per hour.
FreeeUp Founder Interview
I had the chance to sit down with Nathan to get the inside scoop on what FreeeUp is all about and how it works.
Plans and Pricing
You can expect to pay between $5-$100 per hour depending on the level of skills and experience you require in your virtual assistant.
Employers create an account and can post jobs for free in 100+ different skill sets.
The infographic below details some of the different roles you can hire for, and the prices you’ll typically see for overseas and US/UK/Canada-based support. You can click on it to see a larger version.
If you’re curious how FreeUp makes money, it works similarly to other big freelance platforms. They take a percentage of every hour or job booked through the site — though less than sites like Fiverr or Upwork.
How FreeUp Works
FreeUp is about speed and quality. Where they really stand out against other hiring platforms is in pre-screening candidates and proactively matching them to your listings.
That means you’re not spending time sorting through 50+ different applications and trying to decide how to move forward. I appreciate that they’ve done a lot of the upfront legwork for you, and save you that overwhelm … and the indecision that often follows!
Nathan sent me this infographic (made by a FreeeUp worker) to help explain the company and its processes.
FreeUp specializes in ecommerce and marketing, which separates them from other general virtual assistant companies.
On the lower end of the price scale, companies like eLuminous Technologies profess to have ecommerce expertise, and can be very effective if you already have some standard operating procedures to plug a VA into.
On the home front, you might consider Longer Days for quality US-based help with ecommerce experience, or even posting a specialist role on Upwork.
Frequently Asked Questions
What is FreeUp?
FreeUp is a freelance marketplace with pre-vetted remote professionals. As an employer, you can quickly find qualified virtual staff. As an employee, you can connect with flexible work from home jobs opportunities.
How does FreeUp work?
When you post a job on FreeUp, the staff will introduce you to 1-2 qualified candidates, usually within 24 hours. From there you can conduct an interview, proceed with a trial project, or move forward with the hire. Payments are processed through the FreeUp platform.
How much do virtual assistants on FreeUp cost?
Rates on FreeUp vary based on the remote worker’s location and experience level. At the low end, expect to pay $5-10 an hour for basic administrative type support. For higher level skills or workers from the US or other more developed countries, you’ll see rates in the $20-100 an hour range.
Have you worked with FreeUp? If so please leave a review below to help others with their decision.