ClearDesk

Clear Desk is a US-based virtual assistant company that provides virtual assistants to entrepreneurs and small to medium-sized businesses all over the world.

The company is headquartered in California, US. Their assistants work remotely from locations based all over the world.

Try their 7-day FREE trial – they guarantee you will love your Virtual Assistant!

BOOK A FREE CONSULTATION CALL

About ClearDesk

The company started operations about 3 years ago. ClearDesk is headquartered in San Diego, CA and it’s CEO is Jeff Amon.  

Prior to founding ClearDesk, Jeff and his partners operated large businesses with high operational costs in the US. Those businesses came to a close as margins thinned and employee costs continued to rise.

It was only when they started a new company and outsourced a large portion of their operations overseas that they realized how much money they could save.

After several years of outsourcing to staff in countries like India, the Philippines, and Colombia, they decided to start ClearDesk.

Their mission is to share the business model they used to grow their businesses and help other business owners save on employee costs and overheads.

How ClearDesk Works

To get started working with ClearDesk you need to reach out and leave your contact details. A member of their team will ‘contact you within minutes’ – that’s pretty fast!

After a call to discuss your requirements, ClearDesk will find the best-suited assistant for you based on your business’ needs.

You will have a point of contact at ClearDesk’s offices in California should you need them. Otherwise, you can communicate directly with your virtual assistant and have them start working on your tasks.

ClearDesk allows you to use your own communication tools if you wish. Otherwise, they support Slack, video calls, and phone calls as ways of communication.

ClearDesk specializes in:

  • Customer Service
  • Sales/SDR
  • Exec Assistants
  • Ecommerce management (shopify, big commerce, amazon, etc)
  • Legal Assistants
  • Real estate and mortgage
  • Marketing & Social Media

BOOK A FREE CONSULTATION CALL

ClearDesk Services

ClearDesk’s virtual assistants can take on the general day-to-day business tasks most business owners are looking to outsource.

To give you an idea, they group their services into the following categories:

  • Admin Support
  • Customer Support
  • Project Management
  • Social Media Management
  • Sales & Lead Generation
  • Virtual Executive Assistant

ClearDesk also says they have assistants with experience working with start-ups, realtors, and sales organizations. It’s worth booking a call with their team to discuss your business and what you’re looking for in an assistant.

ClearDesk is happy to offer Virtual Assistant services in English, Spanish and French – in any time zone that you need them to work in – Great flexibility!

ClearDesk Plans and Pricing

Clear Desk currently has 2 pricing plans, and the option to create a custom plan to suit your requirements. Hourly rates range from around $15.60 for a full-time assistant and $16.65 for a part-time assistant.

This positions Clear Desk at a lower price point than what you’d expect to pay for a US-based assistant, while higher than a competitive overseas rate.

ClearDesk’s pricing plans at the time of publishing was:

  • Starter – 80 hours per month for $1,500 (approx. $18.75/hr)
  • Performance – 160 hours per month for $2,500 (approx. $15.62/hr)

Try their 7-day FREE trial – they guarantee you will love your Virtual Assistant!

There are no other charges and no fixed contracts. You can pay for additional hours at a rate of $18/hr on both plans.

It’s worth noting that you can’t roll unused hours over at the end of the month. They do say their assistants are flexible in regard to business hours though, but that’s something you need to discuss upfront.

BOOK A FREE CONSULTATION CALL

ClearDesk Alternatives

ClearDesk’s hourly rates place them somewhere in between US and overseas rates. If you want to work with a US-based assistant, you can expect to pay $24/hr upwards working with companies like Prialto, Time ETC and Boldly.

If you want to outsource overseas, we recommend checking out OnlineJobs.ph and OkayRelax. Their hourly rates are a lot more competitive ranging between $3-$12.

Your Turn

Have you worked with ClearDesk? If so, please share a quick review of your experience below to help others with their decision.

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RemSource

Need full time availability but don’t have a full time workload? RemSource is built for solo & small business; it’s US-based (Maryland), and staffed with “#VirtuallyAwesome” (their words) Admins & Bookkeepers wired for business owners with more tasks than time.

VAA Exclusive: Mention you found RemSource on VAA to save $100 on your first month of administrative services and/or $50 off your first month of bookkeeping services.

About RemSource

RemSource was founded in 2009 by Baltimore native Azi Rosenblum, who saw a need for a more professional, integrated, “in house quality” virtual service provider to help small business owners get unstuck! RemSource offers live 9-5 administrative & bookkeeping support for small businesses and solo business owners who don’t have time for revenue growing tasks like sales and operations, in addition to time-consuming back-office tasks which don’t increase your bottom line (customer service, phone and email communications, scheduling, lead follow-up, QuickBooks bookkeeping, etc.).

RemSource’s unique VA model is based on scope of tasks needed rather than hours utilized, meaning if your usage fluctuates from month to month, your monthly price will not spike. The professional VA’s at RemSource, one of the few US-based virtual assistant companies working from a central office and not from home, become a valuable, integrated part of their clients’ daily operations.

Each client is assigned 2 dedicated admins (one primary, one secondary admin). The admins become a part of that business’s team, so the customers get used to speaking with the same people and can develop a long-term relationship.

The company has been recognized in the Baltimore Business Journal and SmartCEO Magazine for its innovative approach to administrative support. 

Oh… and they have A LOT of fun doing it! The company culture at RemSource is an intriguing balance of extreme professionalism, warm and welcoming energy, and a curious fun loving youthfulness that drives innovation and problem-solving!

RemSource Founder Interview

RemSource Services

RemSource is a virtual office team ready to help you grow! They do calendar management, scheduling, Quickbooks bookkeeping, answer your phone, provide customer service, handle back-office tasks, and do proactive follow-ups with prospective leads and customers.

How it works is during your first 3 months as a client, they take a very consultative approach in finding the right opportunities for delegation and streamlining your business processes. Their team works with you to put systems in place for smooth operations and well-defined roles.

I asked Azi, their founder & CEO, what sets RemSource apart from the competition? His answer:

“We literally become a part of our clients’ team. Our in-house quality approach, full-time availability for a mission-critical part-time workload, and obsession with innovation and results makes us much more than a Virtual resource. We are #VirtuallyAwesome!”

That in-office presence that’s “on-call” during business hours is a big selling point. Clients don’t have to stress about counting tasks or running out of hours on their plan.

A solo mental health professional, a consultant, a contractor, they all have the same issue. “More tasks than time”. RemSource can do some of those tasks and give you back a bunch of that time so you keep going AND growing!

How RemSource Works

RemSource Plans and Pricing

RemSource uses a very unique flat-fee pricing model. After discussing your needs, a monthly fee is quoted for the “job description” and it’s time to get going! They keep their agreements reasonably short term (3 months) and encourage constant communication, especially during the initial term, to ensure best practices are in place and the greatest value delivered. Design, refine, delegate! That’s the goal! 

VAA Exclusive: Mention you found RemSource on VAA to save $100 on your first month of administrative services and/or $50 off your first month of bookkeeping services.

RemSource Alternatives

As I mentioned, the virtual-but-still in-office admin model is rare for a company this size. (Most competitors run a model with home-based staff.) In the US, three similar services come to mind: the nearest competitor would be ClearDesk in CA, Longer Days in Michigan and Virtual Assist USA in Pennsylvania. 

Both of those options operate on a kind of a hybrid model with hourly packages and access to a team of assistants for various business needs. RemSource differentiates itself with its flat-fee model which allows clients to relax and rely on them with no fear of big surprise bills.

The RemSource service is what I’d consider a step up from just virtual receptionist services or UAssist.ME‘s low-level plan that promises a similar “all-day” coverage but shared among several clients.

And if bookkeeping is all you need, here are our top-rated online bookkeeping services.

Your Turn

Have you worked with RemSource? If so, please take a minute to leave a quick review below to help others with their decision.

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Remote CoWorker

Remote CoWorker is a virtual assistant company specializing in providing virtual assistants at competitive rates to entrepreneurs and businesses of all sizes all over the world.

The company’s headquarters is located in Florida, U.S. All of their virtual staff work out of their offices in the Philippines, enabling them to offer very competitive hourly rates.

About Remote CoWorker

remote coworker reviewThe company started operations in 2013 and is headed up by CEO Gidon Levy, and COO Sean Rivkin.

When I asked about the areas they specialize in, Sean told me:

“We have a vast experience working with the following industries: Real Estate Agents & Brokers, IT & Technology, Insurance, Healthcare, Public adjusters and businesses that are mainly those who are working on a commission sales structure and looking to build a team.”

He also went on to say that when someone signs up with them, they provide a period of free training to ensure a smooth onboarding process for clients.

How Remote CoWorker Works

If you’re interested in working with Remote CoWorker you can get started by reaching out to them to schedule a time for a call. You can reach them by email, live web chat, or phone via their site.

Once they’ve learned more about your business and your virtual assistant requirements, they’ll be able to provide you with a quote for an hourly rate.

They also offer a free trial, so you can try their service before committing to a monthly plan.

After you’re signed up, you’ll be assigned an account manager as a point of communication, as well as a dedicated virtual assistant. Their VAs are managed with a ratio of 1 manager for every 10 agents, and you’ll work closely with each to get your new team members up to speed.

Remote CoWorker Services

Remote CoWorker split their services into two categories:

  1. Virtual assistance
  2. Bookkeeping

This is interesting because a lot of virtual assistant companies list bookkeeping as part of their general services, but few list it as a separate service to a general VA.

Bookkeeping requires some specific skills and qualifications, at least to perform the role at a high level. It’s reassuring to see they have some assistants that work as dedicated bookkeepers — if that’s what you’re looking for.

Under their virtual assistance category, you’ll find the usual wide range of business tasks that can be completed remotely. Some of the tasks they highlight on their site include:

Remote CoWorker Plans and Pricing

Remote CoWorker pricing starts at $5.99 an hour and go up depending on the skill sets and experience you require from your assistant.

This is a very competitive starting rate, and comes with a full-time dedicated virtual assistant.

Part-time support is also an option for an extra $1 an hour, and the company also offers a free trail.

Remote CoWorker Pricing

There are no long-term contracts to sign; everything is month-to-month.

Remote CoWorker Alternatives

There is no shortage of virtual assistant providers based in the Philippines to consider as alternatives to Remote CoWorker.

That said, Remote CoWorker’s starting rate is one of the most competitive.

OnlineJobs.ph ClearDesk FreeUp Remote CoWorker
Customer Rating
Established 2009 2017 2015 2013
Hourly Rate $3-8 $16-18 $5-20 $5.99-8.00
Minimum Package $69 to post a job $500 for 30 hours Free to post a job $139 for 20 hours
Dedicated Assistant *
Best For Full-time hires Full-time hires | Small Businesses Quick pre-vetted hires in e-commerce and marketing Full-time hires
Team Access
Rollover Hours
Free Trial
Learn More Learn More Learn More Learn More

*Dedicated option available.

Other options worth considering are My OutDesk, which operates on a similar agency model and specializes in the real estate industry, and OnlineJobs.ph if you don’t mind putting in a little more work upfront on your talent search.

Your Turn

Have you worked with Remote CoWorker? If so, please leave a review below to help others with their decision.

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My Tasker (MyTasker)

MyTasker is a well-established and fast growing firm in the virtual assistant industry. The India-based company was founded in 2012 by three veteran VAs, who brought years of experience to the table.

Since the MyTasker team spent the time in the trenches, they know how to take care of clients and were able to recruit high-performing professional virtual assistants to join their team.

VAA Exclusive: Get 20% off your first month w/ discount code VAA20MT

my tasker review

About MyTasker

Interestingly, MyTasker started out as a contract service on Freelancer.com. After gaining some initial traction on that platform, they decided to launch as a standalone operation.

The Kolkata-based company now has over 100 professional VAs on staff and has built a solid reputation on this review platform. Co-founder Gurjeet Dhillon explained that once a client fully integrates MyTasker into their systems and processes, they tend to stick around for a long time.

Is MyTasker Right for You?

I had the chance to sit down with Gurjeet to learn more about the company. In this brief interview, we cover:

  • How MyTasker’s unique team-based approach works in practice.
  • The type of clients who have the most success outsourcing to MyTasker.
  • How their years of experience benefit customers like you.

VAA Exclusive: Get 20% off your first month w/ discount code VAA20MT

MyTasker Services

Your dedicated MyTasker VA can handle just about any remote task, including:

  • customer support (online or over the phone)
  • transcription
  • social media management
  • online marketing
  • online research
  • website maintenance
  • virtual receptionists
  • and more

They also have expertise in:

Naturally, your virtual assistant can handle general administrative tasks as well such as appointment setting, travel or restaurant reservations, or other back-office tasks that can be completed remotely.

MyTasker SEO Services

If you need help with SEO and driving more traffic to your site from Google and other search engines, MyTasker has built up a dedicated team of SEO experts.

The service includes on-page optimization and off-page link building, and is ideal for local businesses. You pick the 10 most important pages on your site you want to rank for, and the SEO guys get to work.

Google is notoriously fickle so don’t expect results overnight, but over time you should begin to climb in the rankings.

MyTasker Intro Video

How MyTasker Works

With My Tasker, you’re assigned a dedicated point of contact. For each task you delegate, they’ll either tackle it themselves, or request help from a qualified team member.

You can communicate via phone, email, or Skype, and delegate tasks on a recurring or on-demand basis.

I see this team access as one of the primary benefits of companies like MyTasker. With a single point of contact, you can tap into an entire office worth of skillsets.

Your pre-purchased hours expire at the end of each billing cycle, but there are no long-term contracts and you can cancel at any time.

Your VA’s hours are tracked inside MyTasker’s internal dashboard so you can always log in and see how much time you have left for the month.

MyTasker Review

I was impressed during my trial of My Tasker, but I was using their now-discontinued “Lifestyle Assistance” plan, which offered 30 15-minute tasks for $39 a month.

Since then I’ve used their service for some daily database maintenance tasks and found them to be quite reliable. At one point, my VA had moved on to a new role within the company and it was several days before I even found out because she’d taken full responsibility to train her replacement.

MyTasker Plans and Pricing

The rates for Professional Assistance start at $140 for a 10-hour a month plan, and go all the way down to $7.50/hr for a massive 160-hour plan.

Pricing Table (accurate at press time):

  • 10 hrs per month – $140 ($14/hr)
  • 20 hrs per month – $250 ($12.50/hr)
  • 40 hrs per month – $450 ($11.25/hr)
  • 60 hrs per month – $600 ($10/hr)
  • 100 hrs per month – $900 ($9/hr)
  • 160 hrs per month – $1200 ($7.50/hr)

That means you can have a full-time 40-hour a week VA for just $1200, which is a strong value for ongoing business support.

If you want to take the service for a test drive, I suggest selecting one of the smaller plans to start with, and then scaling up your engagement from there. (Use the discount code below!)

If at any time you go over your plan’s hours, additional time can be purchased at $15 an hour (assuming staff availability).

VAA Exclusive: Get 20% off your first month w/ discount code VAA20MT.

Virtual Receptionist Plans

My Tasker added a call answering service where you can have a virtual receptionist answer your business line 24 hours a day. They’ll log and record each call, and give your company a professional presence on the phone.

Introducing the MyTasker Team!

MyTasker Alternatives

I asked Ronny, the COO, what sets My Tasker apart from the competition, both in India and elsewhere. He explained that the team’s extensive experience in the industry, especially on the customer service side, gives them an advantage. A great alternative that is in the US with competitive pricing is ClearDesk.

“We have the freedom to go that extra mile to make sure our customers are satisfied,” he says, implying that other larger VA companies don’t necessarily afford that freedom.

Ask Sunday My Tasker ClearDesk eLuminous
Customer Rating
Established 2006 2012 2017 2002
Hourly Rate $8-15 $7.50-18 $16-18 $7
Minimum Package $29 for 2 hours $140 for 10 hours $500 for 30 hours $140 for 20 hours
Dedicated Assistant
Best For Personal Tasks
Data Entry
Research
Admin
Marketing
SEO
Small Businesses
Medium Businesses
Real Estate
Development
Real Estate
E-Commerce
Marketing
Team Access
Free Trial *
Special Offer 10% off first month w/ code VAA10PDA 20% off first month w/ code VAA20MT 7 Day Free Trial 20% off first month (mention VAA)
Learn More Learn More Learn More Learn More

Your Turn

Have you worked with MyTasker? If so, please share your experience below and help others with their decision.

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Time Etc

Time Etc is a US and UK-based virtual assistant company that has been around since 2007. They’re one of the most popular VA companies too — having saved their clients more than 1,032,559 hours so far!

Important Note: This Time Etc review is geared toward those looking to hire an assistant. Click here to learn more about how to become a virtual assistant.

VAA Exclusive: Click here to claim your free $50 trial credit!

BOOK A FREE CONSULTATION CALL

About Time Etc Virtual Assistants

The company is proud of the assistants they offer. Each one has to pass a very strict, 10-step selection process, and less than 1% of applicants are approved.

All of them are college-educated and have an average of 12 years of experience. These Time Etc assistants have worked for Facebook, Apple, IBM, AOL, and other major corporations.

Most Time Etc VAs serve customers from their home offices in either the US or UK — depending on your location.

A Celebrity Advisor

One interesting thing about Time Etc is that Sir Richard Branson’s former assistant, Penni Pike, is a special advisor. She served as the billionaire mogul’s assistant for three decades, and is probably as close to a celebrity as they come in the world of personal assistants.

Now, you’re not likely to score Penni as your VA when you sign up, but she has helped train and mentor the rest of the crew.

Customer and Assistant Feedback

Time Etc is known to look after their assistants and customers.

The company has earned a 4.9 out of 5 rating on Glassdoor from assistants, and a 4.92/5 customer rating here on Virtual Assistant Assistant.

The Hard Work Myth

Time Etc was founded by Barnaby Lashbrooke, with the intention of helping busy entrepreneurs and leaders achieve more. As you know, it’s not always about working harder, but more often about working smarter and pulling the right levers for big gains.

This is a cause Barnaby is particularly passionate about. In fact, he wrote a book on the topic called The Hard Work Myth.

Special Offer: If you sign up for Time Etc through this link, Barnaby will send you a free copy of The Hard Work Myth ($13.97 on Amazon) to say thanks.

Pretty sweet that Sir Richard even tweeted it out!

the hard work myth richard branson tweet

How Time Etc Works

When you sign up for Time Etc, you can expect to be assigned a dedicated assistant with whom you can begin to establish an ongoing relationship.

However, you can also build a team of multiple assistants, each with different skills, for no additional cost.

Time etc doesn’t use a one-size-fits-all approach and instead pride themselves on fully understanding the client’s requirements, challenges and personality before carefully matching them to a suitable assistant.

They put a lot of effort into this matching process because they believe that having an assistant that truly understands you and your business is the key to succeeding.

Time Etc Founder Interview

I had the chance to sit down with Barnaby to get the inside scoop on how the company works and who they best serve.

VAA Exclusive: Click here to claim your free $50 trial credit!

Time Etc Services

Time Etc virtual assistants can handle a wide variety of tasks you throw at them, including:

  • Help with your to-do list
  • Manage your diary/calendar
  • Book accommodation and travel
  • Find products and services
  • Check and respond to emails
  • Research
  • Social Media
  • Writing and blog posts
  • Sort your expenses
  • Chase late payments
  • Issue invoices
  • Transcribe audio
  • Edit and format documents
  • Data entry
  • Help with marketing
  • …and more

BOOK A FREE CONSULTATION CALL

Time Etc Plans and Pricing

Rates range from $24-27 an hour, and you can sign-on with a dedicated virtual assistant for as little as $290 a month.

Naturally, the more time you need, the more attractive the rates become, and to the extent your VA is available, you can scale up or scale back your hours as needed at any given time.

The rates are a pretty good value when you consider they include:

  • a dedicated virtual assistant
  • the ability to add more assistants to your team with different skills
  • the ability to share your assistant with other people in your business
  • a built-in task-management system to help you keep track of everything

Like with most other virtual assistant companies, you don’t have any long-term obligation, contract, or overhead.

To help ease the fears of first-time outsourcers, Time Etc is offering a free $50 credit for Virtual Assistant Assistant visitors to test out their service risk-free (with no credit card required), and a 100% money back guarantee.

You won’t find that with a freelancer and definitely not with an in-house hire!

BOOK A FREE CONSULTATION CALL

Time Etc Alternatives

At these rates, Time Etc compares favorably to other premium assistant services.

Boldly Time Etc Prialto ClearDesk
Customer Rating
Established 2009 2007 2009 2017
Hourly Rate $37-43 $24-27 ~$24 $16-18
Minimum Package $430 for 10 hours $270 for 10 hours $1200 for 55 hours $500 for 30 hours
Dedicated Assistant
Minimum VA Experience 7 years 5 years Extensive in-house training 3 years
Team Access
Rollover Hours
Free Trial
Learn More Learn More Learn More Learn More
*Specialist services are available for an additional charge.

In the US and Europe, the nearest competitor would be ClearDesk, Prialto, or  Boldly, which has a similar set-up if you’re interested in making a comparison, though at noticeably higher rates.

Your Turn

Have you worked with Time Etc? If so, please share a quick review of your experience below to help others with their decision.

Frequently Asked Questions

What is Time Etc?

Time Etc is a leading US and UK-based virtual assistant company established in 2007. Check out the full profile on Virtual Assistant Assistant to read reviews from real Time Etc customers.

Is Time Etc legit?

Yes, Time Etc is a legitimate provider of virtual assistant services. The company has a roster of more than 16,000 clients and has saved those clients more than 700,000 hours so far. Check out the full profile on Virtual Assistant Assistant to read reviews from real Time Etc customers.

How much does Time Etc cost?

Among US and UK-based virtual assistant companies, Time Etc is among the most affordable. Depending on how many hours of support you anticipate needing, you’ll find packages ranging from $21-26 an hour. Check out the full profile on VirtualAssistantAssistant.com for more information.

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Prialto

Prialto provides remote administrative assistants to executives, entrepreneurs, and businesses. Its virtual executive assistant services are curated and managed from Prialto’s headquarters in Portland, Oregon, with creative insights from our global staff in Asia and Central America.

Prialto calls itself the “virtual support service for executives,” and promises that its dedicated Prialto Assistants (PAs) and team “will pull your business forward.”

About Prialto

Founder, Eric Taussig, says that he’s a bit uncomfortable with calling Prialto assistants “virtual.”

Virtual means ‘not real’ and suggests work that can be ‘algorithmically’ driven by software. Our people are quite real and professional,” he explains. “We provide a valuable management layer alongside them and equip them with technology so that they can provide our clients with more strategic, value-add assistant work.”

While most virtual assistant companies match you with an individual assistant working out of their home or within a corner of a large call-center, Prialto provides a team-approach with assistants working in their managed offices supported by US-based “engagement managers” who serve as a partners to clients and coaches to assistants, constantly optimizing the service. There’s no performance management needed on your part.

Regardless of the physical location of your assistant, they will be made available during your local business hours. The service is aimed at high-performing sales professionals and executives at start-ups and entrepreneurial clients, as well as enterprise accounts.

Prialto Overview Video

Prialto Services

Prialto’s virtual assistants use client tools and technology to provide support for tasks like:

  • Calendar management and scheduling
  • CRM data management and cleanup
  • Document production and management
  • Website maintenance and updates
  • Back-office operations

Prialto’s hundreds of customers include:

  • Venture capital firms looking to leverage partners’ time
  • Entrepreneurs starting or scaling their businesses
  • Executive teams at mid-market and enterprise businesses
  • High-performing sales leaders 

Industries that have gravitated towards Prialto include:

  • Venture capital firms
  • Venture-backed startups
  • Outside sales-driven businesses like real estate and insurance
  • Executive teams at publicly traded and Fortune 500 businesses

 Most customers are up and running (and loving it) in about two weeks.

How it Works

Getting Started: Prialto’s team leverages best practices culled from a million hours of support experience across multiple industries to develop and train your assistant, whereas clients of other Virtual Assistant companies may need to be much more involved in training their assistant.

Security: Prialto’s team works in secure offices on its own IT system with complete security processes in place, while other virtual assistants might work out of their home on their own computers.

Proactive Approach: Prialto’s team is focused on offloading processes to improve your productivity and being proactive on your behalf, empowering your admin to strategically pull your workflow forward, while other companies may be focused on completing low-level tasks that you define and send to your assistant.

Real-Time and Phone Support: Prialto’s team is on-call throughout your service hours and provides you a phone number you can call for direct access to your assistant. If your assistant isn’t available, one of their team is backing them up.

Prialto Personal Assistants often make and field calls on your behalf via a local phone number that Prialto provisions on your behalf.

Scalability: Because Prialto works as a team, documents all your processes, and is focused on constant process improvement, the service can quickly scale with your organization. In home-based models, each new executive may need a new assistant which works separately rather than as a team. Prialto assistants work side-by-side so that they can share knowledge and continuously improve their service.

Backup and Continuity: Prialto’s team-based approach means that at any time 4-5 other teammates across its three offices know your processes, which are documented in the Prialto system. Prialto says that this minimizes your downtime if an assistant is out on vacation, sick or leaves the company. If you hire directly, through Upwork or another home-based platform, you may be left on the hook to replace your assistant and re-train a new person from scratch

Prialto’s Plans and Pricing

Pricing starts at $1200 per month, and includes up to 55 hours of dedicated support, plus backup assistance when your VA is unavailable. After a two-month trial period, the service is month-to-month with no long-term obligation. 

 “Prialto provides all this enterprise-grade support at rates that are similar to companies like Zirtual and that are far less than what you might pay a lower-level admin to sit in your office in Los Angeles, New York, or San Francisco,” Taussig said.

Priato recruits, hires, trains, and manages all assistants. The assistants are full time W-2 employees of Prialto. Most are college graduates, and the company boasts a 97 percent retention rate of both employees and clients.

Why Prialto?

While most virtual assistant companies match you with an individual assistant working out of their home, Prialto’s team approach to executive support, with dedicated offices (returning after Covid 19) features enterprise-grade IT security and faster co-learning. Its motivated assistants and managers thrive on process optimization and offer a service far beyond what gig marketplaces and contractor-based services can deliver.

“I don’t see much value in simply matching an executive with a single assistant in a home office and walking away,” Eric said. “Problems of quality control, availability, accountability, and scalability inevitably arise, and all the management and risk are born by the client. Executives are usually not looking for more people to manage.  We deliver a managed service that is proven to optimize executive productivity with minimal lift for the client.”

More Info

To learn more about Prialto, fill in the contact form below and they’ll be in touch!

Prialto Alternatives

The challenge in finding a viable alternative to Prialto is that not many competitors have this level of specialization and infrastructure. With companies like Zirtual, Uassist.ME, or even other firms in the Philippines, you might one day achieve the level of integration and sales support Prialto promises, but I imagine it will take some time investment in training.

Have you worked with Prialto? If so, please be sure to drop in a quick review below to help others with their VA search.

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BELAY (formerly eaHELP)

BELAY is a virtual staffing solutions company that employs exclusively US-based assistants and specialists.

The company got its start in 2010 helping churches and pastors outsource their administrative work, and has since expanded to serve businesses (small & large) nationwide.

Note: This BELAY Solutions review is geared toward those looking to hire an assistant. Click here to learn more about how to become a virtual assistant.

VAA Tested eaHELPAbout BELAY Solutions

BELAY understands that sometimes business owners feel trapped when they can’t find the right virtual team to grow their company. BELAY provides outsourced team members to grow your business and eliminate chaos, so you can go back to enjoying your work.

In 2017, BELAY brought several different business support companies under one roof and under one brand. The most well-known of those was eaHELP, which you’ll see referenced in many of the reviews below.

(The company gets its name from mountain climbing; a belay is a means of supporting a climber so he or she can continue safely without falling. Similarly, they aim to support your proverbial climb as well.)


Bryan Miles, the founder of BELAY, is focused on delivering superior service to his customers. The strategy seems to be paying off, with business growing rapidly and a host of marquee clients. In fact, the company has earned glowing endorsements from author Michael Hyatt and other Fortune 500 companies.

I had the chance to sit down with Bryan and ask him a few questions on what sets BELAY apart from the competition, who their target customers are, what areas of work they specialize, and who should NOT use their service.

(The free copy of The Virtual Assistant Solution mentioned in the video is no longer available, but you can grab it on Amazon.)

the virtual assistant solution

Who is the Ideal BELAY Client?

An ideal client wants someone to provide administrative, bookkeeping, or web support.

When business owners don’t use a service like BELAY, they:

  • Struggle to complete their work.
  • Don’t have time to enjoy their business or life.
  • Limit the growth of their business.

signs you need a belay assistant

BELAY’s contractors have extensive experience, college degrees and are located in the U.S.

When business owners use BELAY, they get:

  • A dedicated team member without the cost of an in-house employee.
  • A support network to help grow their business.
  • More control over their business.

belay virtual assistant benefits

With so many changes in our economy and hiring strategies, BELAY argues it may be time to rethink your approach to staffing. In fact, they give 9 reasons to consider going virtual for your next hire in this free ebook.

BELAY – How it Works

For new clients, BELAY guides you through a proven on-boarding process

1. Talk to a Solutions Consultant

This is so the company (and you) can discover your unique needs so they can understand how best to help you — or point you in the right direction if it’s not a great fit.

2. Meet Your Client Success Consultant

A Client Success Consultant helps you discover who you need using a multi-step process and a team of people on a mission of finding the best specialist for what you need.

(When I went through this, it included a full-blown personality screening to make sure my assistant and I were compatible.)

3. Work With Your New Team Member

Your successful start with a BELAY specialist is their number one priority.

The Success Consultant guides you through best practices for working with your remote BELAY specialist.

BELAY Services

BELAY’s menu of services includes 4 main categories:

  1. Virtual Assistants
  2. Web Maintenance
  3. Bookkeeping
  4. Social Media Strategists

belay services

1. Administrative

BELAY executive assistants are highly skilled administrative professionals trained in a variety of support tasks.

Their goal is to match you with a virtual assistant who will work cohesively with you and your existing team even though they’ll be working remotely. BELAY strongly believes that every leader thrives with the support of an intentionally matched VA.

belay virtual assistant review

Some of the more common jobs BELAY VAs do include:

  • scheduling and travel planning
  • research
  • preparing presentations
  • social media admin
  • project management
  • other ongoing business support functions.

The idea is to let someone else handle what they’re good at, so you can focus your time on what you’re good at — or what you need to do to grow your business.

The BELAY model is known as a “staff leasing” arrangement. Where other virtual assistant companies may assign your tasks to whoever is available at the moment, BELAY gives you a dedicated/assigned assistant so you can build a one-on-one relationship and gain the efficiencies that come with it.

2. Bookkeeping

As a national leader in church and non-profit bookkeeping services, BELAY understand the unique needs and challenges of non-profit and church bookkeeping.

These services were previously offered under the MAG Bookkeeping brand.

belay bookkeeping review

BELAY bookkeepers provide:  

  • Bank Reconciliation
  • Accounts Payable
  • Payroll Services
  • Cash Flow Management
  • Financial Statements and Reporting
  • Account Structure
  • And more

3. Website Support and Maintenance

BELAY provide clients with all the critical support needed to keep your WordPress site running smoothly, such as:

  • Hosting Support
  • Backups
  • Domain Management
  • Software Updates
  • Improving Site Speed
  • Hacking Prevention
  • And more

belay webmaster services

The webmasters at BELAY can also create landing pages and do graphic design tasks. They offer unlimited site edits per month, along with expert advice and ongoing analysis of your site. You can work with their webmasters to make all the changes needed to get your site up to a high standard, or build a new site from scratch.

Typically, the clients that engage this service are business owners who have decided it’s time to outsource the maintenance of their site so they can focus their time elsewhere.

Others have outgrown their original website and are struggling to keep up with the maintenance and need to expand.

4. Social Media Strategists

A Social Media Strategist is responsible for the overall strategy of your social media from a big picture perspective. Here are some tasks that a BELAY SMS can do:

  • Create Content Calendars
  • Schedule Posts
  • Develop Strategy
  • Drive Engagement
  • Create Brand Conversations
  • Provide Reporting
  • And more

A Social Media Strategist can help manage these needs and build a strong online presence to get you back to what you love most: running and growing your business.

BELAY Review

With dedicated support and All-American executive assistants, BELAY is positioned as a premium service in the competitive world of cloud staffing. But instead of racing to the bottom on pricing, they want to help your organization race to the top, with hand-picked VAs matched against your needs (both professional & personal requirements).

The company offers monthly service plans and the sign-up process begins with a free consultation and personalized price quote.

A flat monthly fee gives you access to your VA week in and week out, without having to worry about overhead, timesheets, and billing headaches.

US VA Company Comparison Chart

Boldly Time Etc Prialto ClearDesk
Customer Rating
Established 2009 2007 2009 2017
Hourly Rate $37-43 $24-27 ~$24 $16-18
Minimum Package $430 for 10 hours $270 for 10 hours $1200 for 55 hours $500 for 30 hours
Dedicated Assistant
Minimum VA Experience 7 years 5 years Extensive in-house training 3 years
Team Access
Rollover Hours
Free Trial
Learn More Learn More Learn More Learn More
*Specialist services are available for an additional charge.

Plans and Pricing

As you might expect, BELAY is considerably more expensive than many of the overseas virtual assistant options. In some parts of the world, you may even be able to find a full-time virtual employee for a lower monthly fee. But BELAY believes you get what you pay for, and clearly isn’t targeting the same customer who’s looking for the $5/hour VA.

As of October 2020, their hourly rates range from $38 – $45.

The good thing is that these rates are “all-inclusive,” in that you don’t have any additional employer burden costs to pay on top of it, like you would with a traditional W-2 employee.

BELAY offers a variety of contract sizes for each service line with a 30-day cancellation notice.

Press and Awards

BELAY is a stalwart on the prestigious Inc. 5000 list, which ranks America’s fastest growing private companies. They’ve earned a spot on the list every year since 2015.

eahelp inc 500

In addition, CultureIQ and Entrepreneur Magazine named BELAY #1 among small companies in their 2017 Top Company Cultures list.

BELAY Alternatives

A few other virtual assistant companies operate on a similar model with home-based American assistants, including top-rated firms like ClearDesk, Prialto, Time Etc and Boldly.

Boldly has similar (though more transparent/flexible) pricing options, and Time Etc is the most affordable of the three.

For the website maintenance and support service, you might consider Zen WP.

Your Turn

Have you worked with BELAY (or eaHELP, Render, Ellipsis, or MAG Bookkeeping)? If so, please consider sharing a review below to help others with their decision.

Read More

OnlineJobs.ph

OnlineJobs.ph is a Filipino job board that caters exclusively to remote online work opportunities.

It was created in 2009 by Utah-based entrepreneur John Jonas as a way to connect the affordable Filipino workforce with business owners in North America and around the world.

VAA Tested_smallerOver the last decade, OnlineJobs.ph has become the leading platform to find qualified virtual assistants in the Philippines. At press time, the site has over 250,000 resumes in its database–a huge talent pool!

About OnlineJobs

onlinejobs reviewThe beauty of OnlineJobs is in their powerful filtering system.

It’s basically a resume database, and you can filter by the date the listing was created, skills required, the level of skill (very important), and desired salary.

According to John and other hiring experts, the most important filters are:

  1. resumes updated within the last month
  2. strong English writing skills

The logic behind these selections is that the ones with older resumes will either already have jobs or they aren’t great candidates.

For the English skills, writing is a great indicator of overall understanding, comprehension, and communication skills.

If your virtual assistant has that baseline knowledge, you can train them in whatever you need done. John explained, “If they understand and write English well, that usually means they think well.”

How OnlineJobs.ph Works

The site is primarily geared toward finding a full-time or part-time virtual team member–either 40 or 20 hours per week.

You’ll find an incredible variety of skills and experience on OnlineJobs.

onlinejobs types of work

For example, you’ll find qualified (and if we’re being honest, not-so-qualified) workers for:

  • writing
  • virtual assistance
  • graphic design
  • web development
  • social media
  • real estate
  • SEO
  • and more

The typical process is to:

  • Create an account
  • Post your job
  • Filter the applicants
  • Interview / test the most promising ones
  • Make your hire
  • Get to work!

OnlineJobs.ph Review

The salaries shown are monthly figures, and are usually negotiable. They’re shown in pesos, so you’ll have to do a quick conversion to get an idea of how much a particular VA will cost.

For example, 25,000 pesos is a little under $500 at today’s exchange rate. That isn’t an exceedingly low salary request for full-time work.

Video Overview with the Founder

Plans and Pricing

The way OnlineJobs makes money is on a subscription-based pricing model.

The rates start at $69 a month to be able to contact the workers. You can do all the filtering and searching you want, but you can’t communicate with the workers until you pay.

(There’s a very limited free plan, where you can technically post jobs, but you won’t be able to see the applications or contact candidates.)

onlinejobs.ph pricing

Considering the potential long-term cost savings over a virtual assistant company in the Philippines or elsewhere, it’s still a strong value proposition.

Unless you need to build a large team or are using OnlineJobs as a recruiter, it shouldn’t take you more than a month or maybe two at the most to find a suitable selection.

Heavy users may find value in the $99 a month Premium plan, which allows you to contact up to 500 workers per moth.

After you find your ideal virtual assistant, OnlineJobs is out of the picture. You’ll work with them–and pay them–directly, with no middlemen or markups on their salary.

Just like in the rest of the world, salaries vary based on skills and experience. Most workers request between $500 and $1000 a month for full-time work.

A Recent OnlineJobs Hiring Experience and Process

For instance, I posted a virtual assistant job recently and was inundated with responses overnight.

From more than 70 candidates, I picked my top 10 to send some trial tasks.

Five or six completed those and I picked my top 2 for a Skype video interview.

All done in less than a week.

OnlineJobs Recruiting Service

If sorting through those 70 applications sounds a little overwhelming, there is an alternative.

OnlineJobs offers a “done for you” recruiting service that follows this process:

  1. Pay the $500 recruitment fee
  2. Fill out the virtual staff request form
  3. The company sources, screens, and finds you the best-fit candidate
  4. Start working with your new VA

With this option, you give up a little bit of control, but you’ll undoubtedly save some time and have experienced recruiters in your corner.

ID Proof

OnlineJobs.ph profiles include a metric called ID Proof.

It’s not a measure of skill or reliability, but a 1-100 rating of to what degree the candidate is who they say they are.

Apparently it’s a common practice to create multiple profiles under fake personas to hedge your bets and theoretically give yourself a better chance of getting an application noticed.

In general, I’ve found the higher the ID Proof number, the more professional the candidate. It’s a measure of how seriously they’re staking their reputation online.

I wouldn’t immediately rule someone out who has a low score here, but choosing between two equally qualified candidates, I’d go with the one with the higher ID Proof.

Virtual Assistant Tracking Software: “TimeProof”

OnlineJobs has introduced a piece of software called TimeProof to track the working hours of your remote team members.

It’s completely free to use, and aims to provide a level of protection and verification for both workers and employers.

As the employer, you’ll get time sheets and screenshots of what your VA was working on during their shift.

OnlineJobs.ph Alternatives

Other sites have attempted to replicate the success and job-board business model of OnlineJobs, but none have gotten the same level of traction.

Still, there are a few companies that might be worth a look depending on your needs.

FreeeUp

FreeeUp is a unique freelance marketplace that claims to only accept the “top 1%” of applicants. About 40% of its talent pool is from the Philippines.

FreeeUp operates more like a match-making service, where they’ll introduce you to a candidate that matches your needs. You pay them through the platform on either an hourly or fixed-price basis.

Virtual Staff Finder

The closest competitor to OnlineJobs’ recruitment service is Virtual Staff Finder. The service similarly priced ($495) and they’ll introduce you to 3 candidates that most closely fit your job description.

OkayRelax

If you don’t have the need for full-time support, you might consider OkayRelax. This is a task-based service that offers a dedicated VA starting at $100 a month.

I’ve been a customer for years and have my assistant integrated into several ongoing tasks and processes in my business.

OnlineJobs.ph ClearDesk FreeUp Remote CoWorker
Customer Rating
Established 2009 2017 2015 2013
Hourly Rate $3-8 $16-18 $5-20 $5.99-8.00
Minimum Package $69 to post a job $500 for 30 hours Free to post a job $139 for 20 hours
Dedicated Assistant *
Best For Full-time hires Full-time hires | Small Businesses Quick pre-vetted hires in e-commerce and marketing Full-time hires
Team Access
Rollover Hours
Free Trial
Learn More Learn More Learn More Learn More

*Dedicated option available.

Related: Upwork vs. OnlineJobs.ph

Leave a Review

Have you had any experience with finding a VA on OnlineJobs.ph? If so, please share it here and help others with their decision.

Frequently Asked Questions

What is OnlineJobs.ph?

OnlineJobs.ph is the largest remote jobs board and resume database in the Philippines. The site is geared toward Western business owners looking to hire dedicated full or part-time remote staff.

Is OnlineJobs.ph legit?

Yes, OnlineJobs.ph is a legitimate site to find remote workers in the Philippines. Check out Virtual Assistant Assistant to read reviews from real OnlineJobs customers.

How much does OnlineJobs.ph cost?

OnlineJobs.ph charges a monthly membership fee, starting at $69 a month, for employers to post jobs and communicate with candidates. After that, you’ll make your hire and pay your virtual worker directly. A typical rate for a full-time virtual assistant is $400-1000 a month, depending on their skills and experience.

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Virtual Assist USA

Virtual Assist USA is one of the largest VA operations in the US. Based in Pittsburgh PA, the company has been in business since 2007.

Today, founder Danielle Cuomo oversees a team of 40+ VAs who work from home in every time zone across the country.

Many are located in and around Pittsburgh because Virtual Assist USA used to have a good old fashioned central office location there, but Danielle told me she closed it when everyone preferred working from home!

About Virtual Assist USA

virtual assist usa reviewThe company began by helping coaches, speakers, and authors run the administrative and marketing sides of their business, but Virtual Assist USA has expanded to serve all sorts of small business owners and young growing companies.

Today they serve solopreneurs, health care professionals, and even government agencies. Many customers are employees in bigger companies and use the service to support their team or as an executive assistant for managers and directors.

Why Virtual Assist USA?

One thing that sets Virtual Assist USA apart is that all their VAs are full-time employees, and not part-time contractors. Danielle explained that fosters better security, loyalty, and a more career-oriented mindset.

The hiring process involves multiple interviews, a DISC personality assessment, and a background check. Plus, new hires are all college-educated and have a minimum of 10 years experience.

For clients, that all adds up to less turnover and a better VA match.

Virtual Assist USA Services

The services range from scheduling, research, and data entry, all the way up to creating presentations and technical website customization.

Their team can also handle event planning, social media marketing, copywriting, bookkeeping, transcription, WordPress tasks, Infusionsoft, and more.

As a client, you’re assigned a dedicated point of contact, your Client Experience Manager, but still have access to their whole team of resources to accomplish the job at hand.

This set-up allows the company to offer the wide array of services they do, but still maintain a close relationship with their customers.

And because of the sensitive nature of some of their clients’ businesses and operations, they’ve implemented strict security protocols and are HIPAA compliant.

Virtual Assist USA Interview


VAA exclusive: Follow this link and mention VAA for a $100 credit on any package!

Virtual Assist USA – How it Works

Virtual Assist USA uses a team-based approach that’s heavy on the collaboration. Danielle explained she’s tried to build a company culture that fosters a lot of communication and makes for a healthy breeding ground for ideas.

And since they’re after a long-term relationship with their clients, Virtual Assist USA strives to become partners in their clients’ businesses and integrate themselves into their processes. For example, instead of idly waiting for tasks to come in, they’ll hold proactive strategic planning meetings to discuss the clients’ goals and the direction of the engagement.

Virtual Assist USA – Plans and Pricing

Virtual Assist USA has three different off-the-shelf pricing options:

  • 15 hours a month – $570 ($38 per hour)
  • 30 hours a month – $1080 ($36/hour)
  • 50 hours a month – $1750 ($35/hour)

virtual assist usa pricing

Unused hours rollover month to month, and never expire. This is a huge value if you have a light month followed by more work in the future.

VA time is billed in 1-minute increments and tracked automatically with the Teamwork Project Management system.

Virtual Assist USA can also build you a custom package if you have something else in mind.

There’s a money back guarantee if you’re not satisfied for any reason.

VAA exclusive: Follow this link and mention VAA for a $100 credit on any package!

Virtual Assist USA Alternatives

The company stacks up well against their US-based competition, both in terms of pricing and services offered.  The nearest competitor would be ClearDesk in CA. Another similar model is Longer Days, RemSource and Time Etc may also be worth a look.

Your Turn

Have you worked with Virtual Assist USA? If so, please be sure to leave a quick review in the comments below to help others with their decision.

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Fiverr

Fiverr.com is one of the most popular outsourcing destinations online. Built around a very simple concept – what people will do for $5 – Fiverr has grown into a large global community of freelance workers and people who hire them.  Fiverr is available in more than 160 countries and there are over 400 categories of digital services are offered on Fiverr.

fiverr reviewAbout Fiverr

The company was founded by Shai Wininger and Micha Kaufman in 2010. By 2013, it was one of the 100 most popular websites in the US.

fiverr reviewBased in Tel Aviv, Israel, Fiverr also has offices in New York and San Francisco, but the freelancers are located all around the world.

The company has raised over $107.1M revenue in 2019, an increase of 42% from 2018 to 2019, 400 service categories, 3.1 million buyers and work in 45 different languages. Wow!

How Fiverr Works

Fiverr works a little differently than other freelancing sites. Instead of creating a job posting and waiting for workers to bid on your job, on Fiverr the workers state what they can do for you, and in what budget and timeframe.

You’ll find just about every virtual service imaginable, but it’s more of an a la carte menu system than a request for proposal system. (Though if you can’t find exactly what you like, you can submit a custom request too.)

When Fiverr started, every “gig” was $5. Since shifting their focus to more professional services, such as web development and eCommerce services, Fiverr quickly began experimenting with higher priced offerings.

Today sellers can build packages at different pricing tiers, offer gig extras, and even quote custom jobs up to $10,000.

Fiverr Review

Fiverr Services

So what kind of work can you get done on Fiverr?

You’ll find broad categories like:

  • Graphics & Design
  • Digital Marketing
  • Writing & Translation
  • Programming & Tech
  • Video & Animation
  • Music & Audio
  • Business
  • Lifestyle

And underneath those, you can drill down to dozens of subcategories to find the specific skill you need.

Personally, I’ve used Fiverr for years — with varying degrees of success.

Some of the gigs I’ve gotten the most mileage from were the book cover for Virtual Assistant Assistant, my podcast voiceover and intro music, and some website fixes.

I’ve ordered graphics for social media and display ads, video intros (including the “logo-slam” you see on many of the Virtual Assistant Assistant videos), transcriptions, blog posts, and even the custom chatbot on this site.

Some of the graphics I’ve gotten back have been unusable, and many of the articles required heavy editing, but for the most part my experience has been positive.

In fact, I recently found a Fiverr seller to clean up a malware infection that plagued several of my sites.

Fiverr Plans and Pricing

For virtual assistants, you’ll find a typical range of 30 minutes to 3 hours of service offered for $5.

Like I mentioned, Fiverr has been on a consistent mission to rid themselves of the low-priced stigma they earned by initially pricing everything at $5. It seems like the $5 gigs are becoming more and more rare on the platform.

In fact, here’s an example of a typical pricing package for a web development service:

A far cry from the $5 past!

Now that’s not to say that great deals and affordable offers can’t still be found; it just might require a little more digging.

Like other freelance platforms, Fiverr has a feedback system in place where employers can rate the workers on their performance. This is a standard 5-star system and I’d be wary of any seller with less than 4.5 stars.

Fiverr also assigns “Levels” to their sellers, but this metric doesn’t carry as much weight with me as it did in the past. All else being equal, I’d rather hire a “Top Rated” seller over a “Level 2” seller over a “Level 1” seller, but don’t let that scare you away from working with a lower level seller.

Another tag is “Rising Talents” which means that they are new but have successes with special talents. Fiverr’s Editorial Team manually reviews new Gigs and handpicks them based on quality and potential. This is a temporary badge and because they are handpicked, they cannot be applied for.

In addition, Fiverr “Pro”, a group of freelancers they’ve hand-selected and verified, is aimed at customers who don’t want to take any chances and demand quality results on the first shot. The company adds that Pro gigs come with “next-level” service and 24/7 VIP customer support.

Fiverr Business

In September 2020, Fiverr launched a platform called “Fiverr Business”, which is designed to make scaling and execution seamless. 

The B2B platform provides teams with access to a vetted marketplace of on-demand freelance talent, collaboration and project management tools, one centralized payment method, 24/7 live chat support, and their own Business Success Manager that can help match their business with the best talent for them.

In any case, Fiverr is a great way to get started with outsourcing. It’s very low risk.

The biggest thing to keep in mind is to align your expectations with what you’re spending. In a lot of cases, you get what you pay for, but sometimes you can get some really great values.

Read more about Fiverr Business here!

Fiverr Learn

Fiverr Learn is an e-learning platform providing online training. Where Fiverr Learn differs from other learning platforms is that the instructors have been handpicked to create content for the platform.

At the time of publishing, the platform had around 47 tutors listed. Individual courses range from $23-$94, bundle course prices are also available.

Read more about Fiverr Learn here!

Fiverr Alternatives

Fiverr is best for quick on-demand help for specific projects or tasks. For dedicated support or ongoing team members, I think you’re better off looking on another platform.

Related: Our Top 49 Fiverr Alternatives to Find Freelancers

FreeeUp Upwork Fiverr OnlineJobs
Established 2015 1999 2010 2008
Location Worldwide, w/ concentration in USA and Philippines Worldwide Worldwide Philippines
Customer Rating
Size of Talent Pool Thousands 12 million 830,000 250,000
Hourly Rate $5-75+ $3-100+ $3-100+ $3-20+
Platform Fee 15% 5-20% 20% + processing fee $69 a month
Worker Tracking
(optional)
Pre-Screened Freelancers
(w/ Fiverr Pro)
Best For Quick hires, e-commerce One-off projects Smaller jobs Affordable full-time help
Learn More Learn More Learn More Learn More

For larger projects, you might consider Upwork, (here’s our full comparison of Upwork vs. Fiverr) and to bring someone on your team on a more regular basis, you might take a look at FreeeUp or another virtual assistant company.

Because Fiverr covers so many categories, it might also make sense to check out specialist services in design, writing, or tech help if that’s what you need.

Your Turn

Have you outsourced work on Fiverr? Please leave a review of your experience below to help others with their decision.

Read More

FreeUp

FreeUp is a marketplace connecting pre-vetted virtual assistants, freelancers, and agencies in Amazon, eCommerce, and marketing. While their core customer base is within eCommerce and marketing, they work with many businesses outside of those spaces as well.

Since launching in 2015, they’ve gained quite a bit of traction against some of the longer-established players in this space.

The company is based in Orlando, Florida, and operates 100% remote with internal team members all over the country and world. The virtual assistants, freelancers, and agencies on the platform are located all over the world–with a concentration in the Philippines and the US.

They offer a wide range of prices and skill sets, so there is a good chance you’ll find a virtual assistant to meet your budget and outsourcing requirements. Virtual assistants set their own prices on the marketplace and it’s free to sign up with no minimums or obligations.

About FreeUp (Formerly FreeeUp)

freeup reviewIn late 2019, FreeeUp (as it was formerly known, with 3 e’s) was acquired by The Hoth. The digital marketing agency was a frequent customer on the platform and saw the potential for its continued growth.

Previously, the company was run by CEO, Nathan Hirsch, and co-founder, Connor Gillivan, who filled the role of Chief Marketing Officer. They both have an extensive background in eCommerce business having sold over $25 million on Amazon and started the company to primarily help other eCommerce business owners looking to outsource tasks.

What Makes FreeUp Different?

The marketplace puts each applicant through a rigorous interview process to assess their skills, attitude, and communication before allowing only the top 1% of applicants into the marketplace.

FreeUp’s support team is well-known for their 24/7 support.

The site is unique compared with other freelance hiring sites in that there is no browsing virtual assistants on the platform.

Instead, you submit a request and get introduced to 1 qualified candidate, usually within 1 business day. (While the default is one option, you can simply tell them how many options you want to meet and they will make sure you get enough to make the best decision.)

On the backend, the company protects its clients against turnover. In the rare case that a VA has to stop working with you, FreeUp replaces them immediately and covers replacement costs.

FreeUp Intro Video

Services

FreeUp has an easy process when connecting with new clients:

  1. Meet with someone from FreeUp to learn more about the marketplace (optional)
  2. Submit a virtual assistant request inside your account
  3. Meet and interview the virtual assistant you are introduced to
  4. Hire, pass, negotiate rate, agree to fixed price or request more option.
  5. Start onboarding the virtual assistant once you click hire
  6. A representative checks in after a few days to see how the relationship is working out between you and the VA.

Virtual assistants and freelancers offering their services on the FreeUp Marketplace specialize in over 100 skills sets and range from $5-100 per hour.

(You can use the marketplace for fixed price projects too.)

Here are the 4 main areas they support:

  1. Business Operations
  2. Ecommerce
  3. Digital Marketing
  4. Web Development

The 3 Levels of Freelancers on the FreeUp Marketplace

Basic

Basic level freelancers have years of experience, but they are followers. They are there to follow your systems and processes.

Onboarding is recommended for basic level freelancers.

These are almost always non-US freelancers and virtual assistants from $5.00 to $10.00 per hour.

Mid-Level

Mid-level freelancers are more specialized than the basic level of freelancers.

This group has significant experience in their skill set. For example, graphic designers, bookkeepers, writers, product listers, etc.

When you hire a mid-level freelancer, you’re not teaching them how to do the work, but they can tweak their skills to fit the needs and specifications of your business. However, they’re not consultants; they are doers.

They typically range from $10.00 to $30.00 per hour and can be located in or outside of the US.

Experts and Agencies

Expert freelancers and agencies bring their own experience and advice to the table.

They are consultants, experts, and boutique agencies on the platform that use their own systems and processes for handling the work you need completed.

Experts on the platform may spend time in the beginning performing their due diligence, researching, and coming up with a game plan that makes sense for your business and the goals you’re looking to achieve. They can project manage, handle large budgets, and give advice on the direction of your business as needed.

These expert level freelancers range from $25.00 to $75.00+ per hour.

FreeeUp Founder Interview

I had the chance to sit down with Nathan to get the inside scoop on what FreeeUp is all about and how it works.

Plans and Pricing

You can expect to pay between $5-$100 per hour depending on the level of skills and experience you require in your virtual assistant.

VAA Exclusive: Mention VAA for a $50 credit to get started plus 5% off your first hire for life!

Employers create an account and can post jobs for free in 100+ different skill sets.

The infographic below details some of the different roles you can hire for, and the prices you’ll typically see for overseas and US/UK/Canada-based support. You can click on it to see a larger version.

freeeup skills and prices

If you’re curious how FreeUp makes money, it works similarly to other big freelance platforms. They take a percentage of every hour or job booked through the site — though less than sites like Fiverr or Upwork.

How FreeUp Works

FreeUp is about speed and quality. Where they really stand out against other hiring platforms is in pre-screening candidates and proactively matching them to your listings.

That means you’re not spending time sorting through 50+ different applications and trying to decide how to move forward. I appreciate that they’ve done a lot of the upfront legwork for you, and save you that overwhelm … and the indecision that often follows!

Nathan sent me this infographic (made by a FreeeUp worker) to help explain the company and its processes.

FreeUp Alternatives

FreeUp specializes in ecommerce and marketing, which separates them from other general virtual assistant companies.

On the lower end of the price scale, companies like eLuminous Technologies profess to have ecommerce expertise, and can be very effective if you already have some standard operating procedures to plug a VA into.

On the home front, you might consider Longer Days for quality US-based help with ecommerce experience, or even posting a specialist role on Upwork.

Frequently Asked Questions

What is FreeUp?

FreeUp is a freelance marketplace with pre-vetted remote professionals. As an employer, you can quickly find qualified virtual staff. As an employee, you can connect with flexible work from home jobs opportunities.

How does FreeUp work?

When you post a job on FreeUp, the staff will introduce you to 1-2 qualified candidates, usually within 24 hours. From there you can conduct an interview, proceed with a trial project, or move forward with the hire. Payments are processed through the FreeUp platform.

How much do virtual assistants on FreeUp cost?

Rates on FreeUp vary based on the remote worker’s location and experience level. At the low end, expect to pay $5-10 an hour for basic administrative type support. For higher level skills or workers from the US or other more developed countries, you’ll see rates in the $20-100 an hour range.

Your Turn

Have you worked with FreeUp? If so please leave a review below to help others with their decision.

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