1-888-Go-Answer is a family-owned virtual telephone answering service. They provide a wide range of virtual call handling services for companies of all sizes.
The company handles inbound and outbound calls for more than 5,000 companies across North America.
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About 1-888-Go-Answer
The company is a 2nd generation family run business with a number of experienced telecommunication individuals overseeing the day-to-day operations.
1-888-Go-Answer currently have three state-of-the-art locations; Garden City, New York, Boca Raton, Florida, and St. Lucia.
When you sign up with 1-888-Go-Answer your calls will be directed to a shared pool of agents situated in one of their offices.
You’re given access to a portal with real time information on call volume, messages, how many minutes you have left, and so on.
Through the portal you can make changes to your plan and how you want the agents to handle your calls.
Services
1-888-Go-Answer’s phone agents are trained to handle calls professionally and promptly across any industry.
They can handle both your inbound and outbound calls. You can have them take all your calls and pass on messages or hand out information. The receptionists can also make outbound calls on your behalf.
It’s a cost-effective way to have a voice on the end of the line 24/7 representing your business and a huge time saver.
If you’re in the legal business 1-888-Go-Answer have a large division specializing in legal intake. They can do everything from picking up the phone to personal injury inquiries to handling large volume cases for the mass tort space.
In addition to legal intake, the company has dedicated departments for:
- finance
- eCommerce
- real estate
- publishing
I thought that specialization was good to see since those industries require some specific knowledge on the end of the phone.
Plans and Pricing
1-888-Go-Answer have different plans and pricing depending on the type of services you want. As with most virtual telephone answering services you are charged per minute and charged extra if you go over your allowance.
Their plans are grouped as follows:
- Regular answering service/Virtual Receptionist – Pricing starts at $1.15 per minute and goes as low as $1.00 per minute for their largest plan.
- Contact Center Solutions – Pricing starts at $14.50 per hour.
- Legal Intake Solutions – Pricing starts at $2.20 per minute and goes as low as $1.50 for their largest plan.
The best thing about their plans is that they are flexible and you’re only billed for the minutes their agents use. There are no long-term contracts to commit to either, and you can cancel at any time.
All of their plans come with a 30-day risk-free trial. If you’re not happy, just cancel your service for a full refund.
1-888-Go-Answer Alternatives
Ruby Receptionists and Gabbyville are two highly rated virtual telephone answering companies operating on similar pricing and service models.
| Ruby Receptionists | Gabbyville | DaVinci | 1-888-GoAnswer | |
|---|---|---|---|---|
| Customer Rating | not rated | not rated | ||
| Established | 2003 | 2013 | 2006 | 2003 |
| Minimum Monthly Cost | $299 for 100 minutes | $229 for 150 minutes | $99 for 50 minutes | $110 for 100 minutes |
| Price per Minute | $2.99 | $1.53 | $2.00 | $1.10 |
| Set-Up Fee | $99 | $95 | $75 | |
| Trial | 14-Day Free Trial | 14-Day Free Trial | 30-Day Risk-Free | |
| Learn more | Learn More | Learn More | Learn More | Learn More |
Since making a great impression with customers is so crucial, it might make sense to call several of these companies yourself to see who impresses you. Most offer a free trial as well.
Your Turn
Have you worked with 1-888-Go-Answer? If so, please leave a brief review of your experience below to help others with their decision.