Davinci Virtual is an award-winning virtual office and receptionist service company based in Salt Lake City, Utah. They currently have around 100 well qualified American employees who work to virtually serve more than 15,000 clients representing businesses large and small throughout the United States, Canada, Europe, Central America, Asia and Australia.
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About DaVinci Virtual
Davinci Virtual Office Solutions is a BBB A+ rated company that has been privately held since 2006 with co-founders Bill Grodnik and Martin Senn as the CEO and COO.
They specialize in creating innovative solutions for all aspects of global marketing including online, radio broadcasting, phone services and more. I first came across Davinci when I was looking into “virtual office” solutions for my company. Aside from their virtual receptionist service, it seems like this was their bread-and-butter for many years.
Basically they’d set you up in a shared office space where you could claim a physical address, receive mail, and occasionally drop by to use the conference room. I ended up not going down that route because it wasn’t going to accomplish my goals, but the call answering service is intriguing.
Davinci Virtual Receptionists Intro Video
Services
The staff members and executives at Davinci Virtual Office Solutions offer their clients with a number of services including live receptionists, call forwarding/screening, appointment scheduling, order processing, voicemail management, online faxing, conference calls, live web chat and much more.
They promise that each and every one of their clients’ customers will speak to a real person each time they call, and all representatives are based in the US.
Two free phone numbers are included in your plan, and you can choose whether they are toll-free or local numbers. If you have an existing number you want them to answer, you can have it forwarded to them at no cost.
Plans and Pricing
Davinci Virtual Office Solutions provides their new clients with four basic packages to choose from depending on their needs.
Their most popular package is the “Business 50”, which is just $99 a month and includes 50 live answer minutes. For reference, they say the average Business call is 80-100 seconds.
The virtual receptionist packages also carry a $95 one-time set-up fee.
Both Business and “Premium” plans include call answering, voicemail management, online faxing, call routing and audio conferencing.
The biggest advantages of upgrading to the “Premium” level are:
- Appointment scheduling
- Outbound calling
- E-Commerce order processing
Premium plans also cover bilingual receptionists and more complex call flows.
If you go over your allotment of minutes, additional time is billed out at $1.25-$1.75 per minute depending on which plan you’re on.
For those businesses which are only web based, they suggest their “Live Web Chat” package. These plans start at just $79 a month and be a powerful way to engage with your website visitors.
Handling the live chat customer support is something my dedicated VA did very well, and freed me up from the stress of constantly having to be “there” in case a message came in.
For live chat, there’s a one-time $50 set-up fee.
In addition to their special packages, they also work with clients to create custom packages in order to better fit the needs of their business.
DaVinci Virtual Alternatives
The rates for Davinci are slightly higher per minute than what you’ll find at competitor Gabbyville. Gabbyville offers a 150-minute virtual receptionist package at $229 a month.
However, they’re not as expensive as Ruby Receptionists, which has a minimum package price of $299/month with just 100 minutes.
In either case, outsourcing the receptionist function is far more efficient than having a full-time person in your office, especially if the phone only rings a few times per day. At that point, your main mission is focusing your energy on marketing to increase that call volume!
Your Turn
Have you worked with Davinci Virtual Receptionists?
What did you think? Please be sure to leave a review below to help others with their decision-making process.
In our months of testing out different services for our business, DaVinci was by far the most disappointing of those operated from the US. Their pricing is hidden, their employees are not only unfriendly but very rude, and their services are actually quite limited in that you don’t get anything ‘in full.’ We ended up trying out Abby Connect about a month ago and are still rolling with them. Steer clear of the horrible attitudes at DaVinci.