LEX Reception (Previously LexReception)

LEX Reception is a virtual receptionist service specializing in legal answering. They provide a range of virtual call answering services to law firms of all sizes across the US and Canada.

The company was founded in 2011. Their virtual receptionists work provide 24/7 phone coverage, 365 days a year with a robust, home-working model.

About LEX Reception

LEX Reception describes themselves as a “team of virtual receptionists dedicated to professionalism, warmth, and 24/7 availability for law firms and attorneys.”

They have a relatively small team compared to some of the call centers that offer similar services, but they cite their “close-knit team” as a benefit to forming stronger client relationships.

As a business owner, it’s time-consuming and distracting to take all your own business calls. And it’s super expensive to hire an in-house receptionist, who’ll only be available during business hours.

Using the services of a virtual receptionist provider like LEX Reception means you can have a receptionist available 24/7 and only pay for the minutes they’re on the phone. If you see the need for a receptionist or extra phone cover in your business, LEX Reception are waiting for your call.

How LEX Reception Works

After you sign up for one of LEX Reception’s monthly plans, your calls will be forwarded to their agents. You can either choose to cover the gaps in your existing phone coverage, or hand over complete responsibility to the team at LEX Reception.

They’ll answer your calls with a custom greeting and use scripts that you provide. They can also take messages, book appointments, make outbound calls and much more on your behalf. The LEX team fits into your business so seamlessly, the person on the other end will have no idea they’re talking with an outsourced receptionist.

You can track how many minutes you have left, your messages, call logs, and all the other relevant information via their online portal. You can also use their mobile app to manage your office on-the-go, with the ability to check messages, chat with your team, and access your business line to call clients. 

If you’re on the fence about whether you need a virtual receptionist, or if you have any questions about how LEX’s services work, get in touch! They’ll be happy to give you a demonstration and talk through your options to help you make the best decision for your business.

LEX Reception’s Services

LEX Reception’s services cover all communications between you and your customers via phone or web chat. They specialize in law firms and legal offices, but support other industries as well.

You can use their receptionists to screen calls and transfer important ones, act as customer support, follow up on leads, and perform legal intake or lead qualification.

LEX Reception can handle any tasks you would expect an in-house receptionist to handle. In fact, they would argue that they can handle more than a typical receptionist.

To give you an idea, here are some of the common responsibilities that LEX’s receptionists handle:

• 24/7 call answering
• Live call transfers
• Appointment scheduling
• Customer call-backs
• Web chat management
• CRM integration

LEX Reception’s Plans and Pricing

LEX Reception currently have multiple pricing plans based on the number of minutes you anticipate needing per month. Their rate per minute ranges from depending on the plan you opt for.

A list of their most popular pricing plans at the time of publishing is as follows:

• Entry – $325 per month for 150 minutes (with additional minutes costing $1.95)
• Best Value – $350 per month for 300 minutes (with additional minutes costing $1.75)
• Standard – $595 per month for 500 minutes (with additional minutes costing $1.75)

(If you anticipate needing more minutes, check their website to see all plans, or ask about custom plans.)

There is no setup fee for any of their plans. You get a free voicemail box (two with their Large plan), and access to your messages online.

Spam calls won’t use up your minutes either, as the first 30 calls under 30 seconds are free too.

If you’re interested to hear how their receptionists sound, you can fill out your details on their site to get a demo account number. When you call that number, a receptionist will answer as if doing so on behalf of your business. I thought that was pretty cool!

LEX Reception Alternatives

Ruby Receptionists and Gabbyville are two highly-rated alternative virtual receptionist companies based in the US to consider, but neither have the depth of experience or specialization with law practices and legal clients.

And they both start at higher price points for larger plans. If you’re a small business or solo attorney, you’ll get the most value from LEX Reception.

Your Turn

Have you worked with LexReception? If so, please leave a review below to help others with their decision.