Abby Connect is a family-owned virtual receptionist service provider based in Las Vegas, Nevada. The company was founded in 2005 by Nathan Strum who remains with Abby Connect as their CEO.
Using a virtual receptionist service allows business owners to free up more time by not answering calls, as well as giving a more professional first impression to customers and clients calling in.
Table of Contents
About Abby Connect
There is no denying that having a friendly, helpful person on the end of a call is good for business.
Abby Connect says that 67% of callers hang up if they are not met with a real person, and 85% who reach a voicemail don’t leave a message.
Virtual receptionist services solve these problems and are ideal for businesses and entrepreneurs without the budget for their own full-time receptionist, or anyone looking for a cost effective solution to covering inbound calls.
Abby Connect’s virtual receptionists can answer your calls with a script you provide, or you can just leave it in their hands to handle your calls in a professional manner.
They assign a team of five dedicated receptionists to each account, this means your regular customers will become familiar with their assistants.
That might be something worth noting if you want to give the impression that you have your own team of receptionists as not all providers use dedicated staff per account.
Abby Connect Area’s of Specialization
- Law Firms and Legal Services
- Accountants
- Professional Services
- Home Services
- Health Care
Abby Connect – How it Works
Abby Connect Services
Abby Connect provides virtual receptionist services to law firms, accounting firms, small businesses, medical practices, dental offices, and more.
If you receive inbound calls and have a good idea of how many minutes per month you need, their services are worth taking a closer look at.
All of their plans include the following services:
- Guaranteed live call answering
- A dedicated customer success manager
- A team of dedicated receptionists
- Bilingual receptionists
- Appointment Scheduling
- Outbound Calling
- Custom Answering hors up to 24/7/365 (with free extended hours)
- Calling/Texting from mobile app
- Voicemail transfer to text or email
- Real-time call reports with alerts
- Unlimited voicemail time
- Unlimited voicemail boxes
- Unlimited talk time after transfer
Abby Connect Plans and Pricing
Abby Connect has three pricing plans. Their plans are based on the number of minutes you expect to use, with their entry plan working out at $2.79 per/minute and their largest plan being $2.18 per/minute.
Their plans are:
- Abby 100 – 100 receptionist minutes for $279/month.
- Abby 200 – 200 receptionist minutes for $499/month.
- Abby 500 – 500 receptionist minutes for $1089/month.
All of their plans include bilingual virtual receptionists, voicemail transfer to email or text, a dedicated account manager, a dedicated team of receptionists, unlimited talk time after transfer, unlimited voicemail boxes, and unlimited voicemail time.
Extended hours, weekend, and 24/7 answering are also available. Contact them to discuss your needs and a custom quote.
They are currently offering a 14-day free trial for anyone interested in trying their service.
Abby Connect Alternatives
Abby Connect’s largest competitors include Ruby, Nexa, Smith.ai, and GabbyVille. These services have very similar pricing plans if you’re looking for a comparable quote, though GabbyVille offers a lower price point if budget is high on your list of priorities.
The thing that sets Abby Connect apart are custom intake offerings!
Abby Connect, like most virtual receptionist service providers, offers a free trial. If you’re struggling to make a decision take advantage of their free trial period to evaluate their services.
Your Turn
Have you worked with Abby Connect’s virtual receptionists? If so, please leave a review of your experience below to help others with their decision.