The company is headquartered in New York. GetCallers has seven call center offices in the Philippines and utilizes a lot of off-shore virtual assistants.
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The company started operations in 2008 and is currently headed up by Mark Suleman.
GetCallers says they have worked with more than 800 companies to date, including some huge corporations like Dodge, Jeep, and Berkshire Hathaway.
They provide both dedicated virtual receptionists, which they call “callers”. As well as general virtual assistants that can handle just about any business tasks that can be completed remotely.
GetCallers says that by using their virtual assistants instead of hiring a full-time team member in-house, you can save up to 75% on your payroll costs.
When you consider that their assistants are experienced, trained, and ready to pick up your calls and tasks as soon as you sign up for a plan, that’s an attractive proposition.
GetCallers says that they’ll assign the best-suited assistants from their pool of talent once they understand your needs.
You can then communicate directly with your assistant. GetCallers also assigns a manager as a point of contact if you run into any issues.
All of their assistants are vetted and screened, and they cover a wide range of skill sets and experiences from call handling to customer relations and general VA tasks.
How GetCallers Works
Working with GetCallers is quick and straightforward. On the caller side, all you have to do is:
- Discuss your requirements with a member of their team to be assigned one or more agents.
- Upload your leads, scripts, and instructions for your agents.
- You can train your agent to carry out the work how you want or leave it up to GetCallers’s QA manager.
- Then all you need to do is track the progress of your agent in your client portal.
A similar process applies when hiring virtual assistants. You can send tasks to your assistant directly and monitor how they’re getting on via the portal.
GetCallers provides virtual receptionists and assistants. You can hire an assistant to pick up all of your business calls or make outbound calls, as well as handle your day-to-day tasks.
Some of the key industries GetCallers says they have experience working in include:
- Real estate
- Solar industries
- Home maintenance
The range of tasks GetCallers’ assistants have experience with is vast. It’s easier to ask them if there are any tasks they don’t cover!
GetCallers Plans and Pricing
GetCallers has a one-time setup cost of $50 and currently has three different pricing plans as follows:
- 30 hours per week – Starts at $6.95/hr for one agent or $5.95/hr for 3+ agents.
- 35 hours per week – Starts at $6.75/hr for one agent or $5.75/hr for 3+ agents.
- 40 hours per week – Starts at $6.50/hr for one agent or $5.00/hr for 3+ agents.
As you can see, GetCallers have very competitive rates going as low as $5/hr if you commit to 3+ agents working full-time.
There are some additional costs, such as including an autodialer, a larger server, more inbound numbers, and some other optional add-ons.
So, I recommend talking through exactly what you want or need from your receptionist team with one of GetCallers’ sales team members before committing.