Sigrid

Sigrid is a subscription-based, professionally managed virtual assistant service that is available across different time zones and tailored to your preferences. The company is headquartered in Singapore, with additional offices in Denmark and the Philippines. The Virtual Assistants (VAs) and Specialists are primarily based in the Philippines.

While the corporate language is English, Sigrid also provides support from local VAs who are fluent in the clients’ native language. This means that regardless of where clients are located, they can enjoy all the benefits of the Sigrid service while communicating effectively with their VA.

Clients have the option to either share a dedicated Sigrid VA with other clients by choosing one of the four flexible subscription plans, or they can opt for an exclusive VA to meet their specific needs through the Sigrid Remote Staffing Solution.

VAA exclusive: 2 FOR 1 – Sign up for one of Sigrid’s plans, get the first two months at 50% off!

About Sigrid

Established in 2016 by Paul Østergaard and Ida Marie Iuel, Sigrid is the premier provider of premium executive and personal virtual assistance globally. The founders are driven by their passion to assist clients in achieving higher levels of productivity and work-life balance by combining human expertise with cutting-edge technology to deliver top-notch world-class care.

Sigrid’s virtual assistant services are custom-tailored to meet the unique requirements of each client, and the company takes pride in offering exceptional service with a personal touch. All Sigrid Virtual Assistants adhere to stringent codes of conduct and confidentiality agreements, as stated on the company’s website.

According to Paul, the ideal Sigrid client is a busy professional or business leader with a demanding schedule and/or a busy personal life. Sigrid also excels in providing administrative support to small, often remote, teams, consultants, project managers, as well as individuals and families working from home.

How Sigrid Works

When you subscribe to one of their flexible subscription plans, you will be paired with a dedicated Virtual Assistant (VA) who possesses extensive business experience to provide support for you and your team.

Your personally selected assistant is carefully vetted, trained, and managed daily by Sigrid. They will assist in managing and coordinating your work, personal, and family logistics. Additionally, your VA has the backing of the entire team of Sigrid Virtual Assistants and Specialists for specialized and critical tasks.

Setting up and integrating Sigrid into your existing systems and processes is a seamless process.

Care through Collaboration

At the heart of Sigrid’s service is the idea that collectively, we’re smarter. When you sign up for one of their subscription plans, you’re also hiring the sum total of their teams’ expertise. 

The Sigrid team utilizes a collaboration platform called MySigrid to solve problems and accomplish tasks collectively. MySigrid also serves as a centralized hub for communication between Virtual Assistants and clients.

Client requests are captured and converted into tasks in MySigrid. While primary VAs manage these tasks, they may be delegated to an Associate Virtual Assistant and Specialists with expertise in specific areas.

Encryption Data Protection

Concerned about sharing sensitive data with your virtual assistant online? Sigrid sets up Secure Client Vaults powered by 1Password, ensuring secure sharing of sensitive information between clients and dedicated VAs.

Seamless Continuity + Customized Service

Sigrid promises uninterrupted service of consistent quality, offering seamless continuity. Clients’ dedicated VAs utilize MySigrid to record all gathered information, including unique preferences, in the Client Fact Book (CFB). Thus, even if the primary VA is on leave, another VA can step in and deliver the same level of personalized service with meticulous attention to detail.

Clients’ distinct preferences are documented in MySigrid. 

Online payments with Sigrid Virtual Debit Cards

Clients can choose to share their credit card details in the Client Secure Vault or request a Sigrid Virtual Debit Card to be issued. The card can be topped up as needed, and usage is continuously monitored by Sigrid management.

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Dedicated Support + Backup

Sigrid’s team structure is a key differentiating factor. Each client is assigned a Dedicated VA who functions as a fully integrated team member, even receiving a local telephone number and branded company email.

Supporting the Dedicated Virtual Assistant are:

• A Customer Success Manager (CSM) – This is an experienced VA who oversees the work of several VAs to ensure adherence to standard procedures. The CSM also conducts continuous training and functions as a back-up to the dedicated VAs to guarantee seamless continuity.
• One or more Associate Virtual Assistants (AVAs) – These junior VAs focus on supporting the clients’ Dedicated VAs. AVAs have been through the same demanding recruitment process and receive extensive classroom and on-the-job training.
• A team of Specialists – These Specialists focus on travel management, expense management, IT support, research, bookkeeping, Social Media Management, and other areas of expertise.

Sigrid ensures your VA thrives!

In addition to ensuring that your Virtual Assistant (VA) has all the necessary tools and systems in place, we also provide a co-working space where your VA can connect with the entire Sigrid community. They will have access to team-building events, training sessions, and monthly social gatherings.

We prioritize your VA’s success by not only equipping them with the essential resources but also by offering a co-working space where they can foster connections within the Sigrid community. This inclusive environment provides opportunities for team-building events, training sessions, and regular social gatherings.

Sigrid Services

Clients can delegate an array of work-life tasks to a team of highly experienced Virtual Executive Assistants/Personal Assistants and Specialists. As long as the tasks can be managed remotely and are completely legal, Sigrid is more than happy to assist you. 

Sigrid provides a Work-Life service. Their services include:

Work Admin

• Calendar Management
• Meeting Scheduling
• Travel Management
• Project Management Assistance
• Personal Admin
• HR (Attendance Monitoring, Timesheets & Basic Payroll)
• Bookkeeping
• Social Media Management 
• IT Support
• Specialized Research
• Document Management
• Online Shopping
• Email Inbox Management
• Expense Management
• Vendor Sourcing
• Online Payments with a Virtual Debit Card
• Contact Profiling

Personal & Family Logistics

• Household Maintenance
• Household Repairs
• Child & Family Logistics
• Personal & Family Agendas
• Bookings at Pubs, Restaurants & Hotels
• Activities & Entertainment
• Birthdays & Holidays
• Child Care & Schools
• Home, Car & Garden
• Online Bills Payments
• Event Management
• Health & Personal Care
• Appliance Warranties Management
• Reminders of Important Dates & Events

Sigrid’s on-demand administrative support is available across time zones in Asia, Europe, and the US. And thanks to their subscription pricing model, clients can upgrade or downgrade their subscription hours depending on their needs or the needs of their business. 

The MySigrid To-Do-List App

For their convenience, clients can communicate with their VAs through the MySigrid Assistant web app/mobile app. This is a to-do list app customized for delegating tasks to remote teams. The app allows Sigrid’s clients to seamlessly delegate tasks to their dedicated Virtual Assistants. 

Key features:

• View all delegated tasks in one place.
• Quickly capture tasks anywhere using the rich chat interface.

• Track real-time progress towards task resolution.

• Receive reminders about important dates and events.

• Monitor your remote staff member’s availability (‘On Duty’ status).

• Keep an eye on subscription usage in real-time.

• Monitor Performance in Real-Time

Want to know precisely how your Virtual Assistant (VA) spends their time or which projects and tasks consume the most time?

Or perhaps you’re curious about how often deadlines need to be adjusted? We have you covered with the KPI Dashboard in MySigrid.

Sigrid Plans and Pricing

VAA exclusive: 2 FOR 1 – Sign up for one of Sigrid’s plans, get the first two months at 50% off!

Dedicated VA Plans

Sigrid offers subscription pricing, from full-time to occasional use. Their dedicated VA plans include:

• The Personal Plan – Suitable for people who need a few hours of support each week from a Dedicated VA and various Specialists (minimum of 15 hours of support each month for one user).
• The Start-up Plan – Suitable for people who frequently travel for work or have a busy schedule. The plan can accommodate multiple users who need at least 30 hours of support per month. 
• The Growth Plan – Suitable for people who frequently travel for work or have a busy schedule. The plan can accommodate multiple users who need at least 60 hours of support per month. 
• The Enterprise Plan – Suitable for people who frequently travel for work or have a busy schedule. The plan can accommodate unlimited users who need at least 120 hours of support per month. 

Clients can book a free consultation with Sigrid to learn more about how the service works, Book a Demo, or choose to sign up for one of the four plans.

If you are interested in learning more about how Sigrid is different from alternative VA services, check out their FAQ page.

Leveraging Tech & Human Ingenuity to Help People Live Better Lives 

According to Paul, technological innovation is rapidly changing the world we live in. And while technology is often portrayed by the media as a threat to our livelihoods, Paul believes that tech can be fused with human ingenuity to deliver exceptional services and improve lives.  

According to Paul, Sigrid focusses on creating business services that harness the latest technologies while remaining grounded in human empathy. Sigrid’s highly trained Virtual Executive Assistants and Specialists support their clients through MySigrid – a custom-built comunication & collaboration platform, built by delegation experts in collaboration with virtual assistants, and are support by state-of-the art tech products. 

The end result? World-class virtual assistant services that help people get more tasks done without sacrificing their quality of life. 

Sigrid’s Mission 

Sigrid’s mission is to deliver premium virtual assistant services that support the way people live and work now. The team behind Sigrid wants people to live balanced lives that are supported by work rather than work-focused lives. 

They believe that people need plenty of opportunity for rest, recreation, and meaningful relationships if we want to overcome the ongoing burnout and mental health crises. They extend this philosophy of holistic wellbeing to both their clients and employees. 

Sigrid’s Vision 

Sigrid’s vision is to improve people’s daily lives on both sides of the MySigrid platform, one working relationship at a time. The company wants to provide skilled virtual assistants with exciting job opportunities while also giving them access to affordable healthcare and generous time off. On the client side, Sigrid wants to give busy executives and entrepreneurs the opportunity to access affordable support. By delegating secondary tasks to highly experienced Virtual Executive Assistants, executives and entrepreneurs can reclaim their free time and achieve new levels of productivity.

Sigrid Alternatives

There are many great Virtual Assistant companies that provide dedicated VA services, like ClearDesk or TimeEtc that are based out of the US. From the Philippines you can check out Remote CoWorker or from Central America there is Virtual Latinos.

The advantage of a Sigrid assistant over the services mentioned above is the fact that:

•   You get a dedicated EA/PA (only the top 1%),
•   You get support from a team of specialists (only the top 1%),
•   Your EA/PA undergoes weekly training and is supported by a Customer Success Manager and a professional management team,
•   A back-up team supports you for critical tasks outside your Service Hours,
•   Time zone coverage across the US, Europe, and Asia,
•   A structured onboarding process – you meet your EA before you start,
•   Local telephone numbers,
•   Branded EA email,
•   Integration with your personal preferences,
•   Buy ad-hoc hours to handle peak demand for support,
•   Online payments and bookings with a virtual debit card,
•   Secure sharing of sensitive data, passwords, and documents with the Secure Client Vault.
•   The Service is ‘On’ Monday till Friday in your time-zone.

If you’re looking for more help in outsourcing business processes to the Philippines, you might want to consider onlineJobs.ph or FreeeUp, two well-rated marketplaces where you can connect with qualified assistants.

Your Turn

Have you worked with Sigrid? If so, please leave a brief review below to help others with their decision.