Vicky Virtual Receptionists is a virtual telephone answering service for small businesses. They have a team of receptionists available to handle your calls, help you schedule appointments, and help you to make sure you don’t miss any calls, which can result in losing sales.
The company has been operating since 2014, they are based in the US and use US-based receptionists.
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About Vicky Virtual Receptionists
The company was founded by Donald T. Spann in October, 2014. He decided to start Vicky Virtual when he realized he was losing sales through not having someone on hand to answer calls when he was busy.
When you sign up with Vicky Virtual a team of 4-6 receptionists are assigned to handle your calls. While this means you do not have the same voice on the end of every call, it does mean you have much better coverage at a fraction of the price it would cost to hire employees.
You can provide them with your own scripts to read from, or leave it down to their professional call handlers if you prefer.
Services
Vicky can handle any of your telecommunication needs. Their receptionists can handle your outbound calls as well as answering inbound calls (but don’t think of them as a sales organization or lead generation service).
They can make follow-up calls on your behalf, set appointment reminders, dinner reservations, finding and arranging gifts for you, just about anything you can think of.
They’ll answer calls from any numbers you forward to their receptionists. You can use the service to screen and transfer calls to limit the amount of calls you’re taking. Answer questions from an FAQ, provide information to your clients, and more.
Vicky Virtual does a lot of work with clients in the professional services industry like attorneys and also in the household service industry like cleaners.
Vicky Virtual Receptionists Intro Video
Plans and Pricing
Vicky Virtual has three different pricing plans based on the amount of minutes you require per month, as well as an option to make a custom plan if you think you’ll exceed 300 minutes.
Their plans start at $99 for 60 minutes, which means you’re paying just over $1.50 per minute when their receptionists are on the phone. Their larger plans work out to an even lower price per minute.
- Starter – $99/month, 60 minutes.
- Entrepreneur – $239/month, 180 minutes.
- Executive – $349/month, 300 minutes.
All their plans are month-to-month and include online scheduling and a voicemail box.
They also come with a 7-day free trial. This is a great way to test out their service, and after the 7-days you can either cancel or you will be placed on the most appropriate plan based on your usage.
If you need more than 300 minutes a month someone at Vicky Virtual will contact you to discuss a custom plan. There is also a one-off $50 setup fee due after the 7-day free trial.
VAA exclusive: Check the Virtual Assistant Assistant box on the “where did you hear about us?” form at sign-up to waive the $50 setup fee.
Vicky Virtual Receptionists Alternatives
Ruby Receptionists is probably the most well-known company in the virtual receptionist space, but other options include DaVinci and Remsource, which might be a better fit depending on your call volume and level of business integration you’re looking for.
Your Turn
Have you worked with Vicky Virtual? If so, please leave a brief review of your experience below to help others with their decision.
As a sole proprietor with a fast-growing practice, my calls went unanswered for nearly a month. When I reached out to the founder, Donald Spann, and attempted to resolve the issue, he cancelled my service without notifying me and began forwarding my number to a different company.
Difficulty picking up calls with my google number then blamed me for using a google number for my business. After multiple conversations and realizing my pickup rate averaged at 60% (30% below industry standard), I cancelled the service. They also failed to send monthly invoices unless specifically asked to do so.
I wish that I’d have seen this review before activating my service! I received what appeared like cooperation at first, but what turned out to be dismissive customer service and evidenced horrible training of their staff in the end! I lasted two business days. See my more extensive review below.
I have been using Vicky Virtual for about a year and the service has been great. They have offered tremendous flexibility to adjust plans up and down based on my call volume from month to month. The receptionists are friendly and helpful. I would recommend them to any other small business to help manage phone calls!
When I started my business I’d take all of the calls myself, but as I got busier I had to let calls that came during meetings go to voicemail, and most of the time the caller didn’t leave a message. With Vicky Virtual there’s always someone there to pick up and take a message, so it’s definitely increased my number of clients, and it also makes the business sound much more professional. If you run your own business you really can’t afford not to be using Vicky Virtual!