A Virtual Receptionist is a telecommunications company offering a range of virtual receptionist and call answering services to businesses in the US.
The company has been operating since 1998. Their offices are located in Albuquerque, New Mexico, and all of their phone agents are based in their offices.
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About A Virtual Receptionist
The company is headed up by Operations Manager, Gary Santillanes.
A Virtual Receptionist provides virtual receptionists to businesses in need of some extra phone support. If you’re an entrepreneur or have a business in the growth phase and can’t justify employing a full-time receptionist, hiring a virtual receptionist is a cost-effective solution.
They have bilingual operators fluent in Spanish and English if you have an interest in the Spanish speaking sector. All calls are recorded so you can go back and listen to them yourself, and you can provide scripts and company information to help them integrate into your business.
How A Virtual Receptionist Works
If you want to work with A Virtual Receptionist you need to contact them by calling or filling out a form on their site.
Give them an estimate of how many calls you receive on average, how many minutes you anticipate needing per month, and they’ll work out a plan and get back to you with a quote.
You only pay for the minutes their agents are on the phone. There are no other employee-related costs, and you can forward your calls for the times that you’re not able to take them.
It’s a flexible solution and ensures you never have to worry about missing an important call because you’re busy.
Services
The core of their business is to answer inbound calls on behalf of clients. They do this using custom greetings, scripts, and any other information you provide.
Some of the features they offer include:
- 24/7/365 live call answering
- Bilingual call agents
- Inbound call center services
- Appointment setting
- Message forwarding
They say their goal is to “handle calls the way you would.” So, you can hand over any tasks you are currently undertaking answering your business calls to their agents. The goal is to free up your time to focus on the more important tasks within your business.
Plans and Pricing
A Virtual Receptionist do not make their pricing plans public. They say their packages start at $29 per month, but you’ll have to contact them for a custom quote.
A Virtual Receptionist Alternatives
Two of the most well-known virtual receptionist companies in the US are Gabbyville and Ruby Receptionists. I recommend checking them and comparing them to A Virtual Receptionist.
Both offer free trials, so you can test their services before committing to a plan.
| Ruby Receptionists | Gabbyville | DaVinci | 1-888-GoAnswer | |
|---|---|---|---|---|
| Customer Rating | not rated | not rated | ||
| Established | 2003 | 2013 | 2006 | 2003 |
| Minimum Monthly Cost | $299 for 100 minutes | $229 for 150 minutes | $99 for 50 minutes | $110 for 100 minutes |
| Price per Minute | $2.99 | $1.53 | $2.00 | $1.10 |
| Set-Up Fee | $99 | $95 | $75 | |
| Trial | 14-Day Free Trial | 14-Day Free Trial | 30-Day Risk-Free | |
| Learn more | Learn More | Learn More | Learn More | Learn More |
Your Turn
Have you worked with A Virtual Receptionist? If so, please leave a review below to help others with their decision.