Overall Rating44444
Quality of Work44444
Communication4.154.154.154.154.15
Value4.124.124.124.124.12

OkayRelax is a new task-based virtual assistant company based in Tampa, Florida. The business was founded in 2015 with a mission to help busy people save some time and sanity.

About Okay Relax

okayrelax reviewOkayRelax operates on kind of a hybrid model between a dedicated virtual assistant service and a task-based approach where any available team member can tackle your assignments. The service is set-up around tasks, mini-projects up to 30 minutes, but unlike competitors Fancy Hands and Efficise, you are assigned a dedicated assistant.

While a distributed team approach does have certain advantages, the founders of OkayRelax felt there were some major problems with it as well. For example, if you’re constantly explaining repetitive tasks to new VAs, you’re never gaining any efficiency or process improvement ideas. Plus, if you’re sharing sensitive data or login information, you don’t want that spread around to an army of anonymous virtual assistants.

OkayRelax assistants work from home and serve (English-speaking) clients worldwide. The company’s proprietary screening and training process makes sure they can deliver exceptional service.

Services

OkayRelax handles a range of virtual assistant tasks, but they really do focus on your individual needs as opposed to the needs of your business or company. For example, they can book you a table at a local restaurant if you’ve forgotten to make a reservation or they could recommend an activity for you if you’re not quite sure what to do next weekend.

Clients rely on their OK Relax assistant to help with online research for upcoming travel or product purchases, or administrative tasks like email and calendar management, data entry, or dealing with customer service on your behalf.

OkayRelax Video Review

Plans and Pricing

OkayRelax plans start at $19.95 a month for a 5 task plan. In comparison, Fancy Hands is $30 for the same 5 tasks.

The popular 25-task plan runs $74.95 per month and heavy users can outsource 50 tasks under the OkayRelax Executive plan for $124.95 per month.

If you max out the 30-minute per task guideline, you’re looking at equivalent labor rates as low as $8 an hour on the Starter plan, $6 an hour for the Professional plan, and $5 an hour for the Executive plan.

okayrelax pricing

You can assign tasks of up to 2.5 hours, and they’ll just charge 5 credits from your account. This is super handy because they recognize that not all jobs fit into nice 15-30 minute chunks.

These rates have increased 25-50% since I recorded the video, but are still quite affordable.

OkayRelax Alternatives

OkayRelax follows in the footsteps of other task-based virtual assistant companies, but with their own unique twist. As mentioned above, Efficise, Fancy Hands, and Perssist all operate similar models, though without the dedicated assistant.

In fact, I’m having a hard time thinking of another service that offers a dedicated VA for less than $100 a month.

Your Turn

Have you worked with OkayRelax before? Please leave a review below to help others with their decision.

37 Reviews

  1. Used them for nearly three years and dropping them at the end of this month. I’m not sure what happened, but their good assistants have left and the current assistants can’t manage to complete a single request without a few back-and-forth emails. I spend more time dealing w/ the assistants than I would just completing some tasks myself.

    I don’t recommend them.

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    Not one of my tasks were completed by OkayRelax without me getting involved. I wound up having to finish every task on my own. In addition, when I signed up for a 5 task trial, it was not clear that it was a recurring monthly subscription. I realized it after 3 additional months of billing. Although I never requested more than 5 tasks, they refused to credit me for 3 months of billings. Terrible service and reprehensible customer service.

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    I have been very pleased with OkayRelax. My dedicated assistant is wonderful to work with and he had certainly learned my preferences as we’ve worked together. A lot of things are intuitive to him now.
    The quality of the work is high and the turn around time is very good during normal business hours.
    I would recommend them without reservations.

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    • 44444

    I’m quite pleased with the service so far. My VA is very efficient and gets the job done. Great communication when things don’t go as planned.I’m a bit concerned about a double charge for the services that I’m trying to clear up.

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    I signed up about a month in a half ago. It has been nothing but smooth sailing. They have created accounts for me completed research and other task all in a very timely manner. I have nothing but praise for “Okay Relax”
    Very happy with the service.

  2. Okay Relax was supposed to make my life easier but it ended up being a huge waste of time and money for us!!! The tasks required constant back and forth with the assistants and were not done in a timely manner (over a week for certain tasks). So, after two months we cancelled….except 3 months later I find out that we have been getting charged every month!!! They set you up for autopay without any confirmation and refuse to refund. Over $300 and all it did was cost me time and stress!!

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    Not impressed at all so far. Have had to manage the hell out of these guys for not-great results and a lot of excuses. Put in a task with medium priority – 12 hours later, no one had picked it up. Had frustrating exchange with customer service, who blamed me for putting in a request after 5pm (note that what they call their “operable hours” are not posted anywhere on their site; they are *only* 9am=5pm M-F). Had to threaten to cancel my service before someone picked up the task. (I joined as a “premium” member.) Put in another, simple task – find a doctor near my house (in a major city), who takes my insurance. Assistant took all day to get me one name of a doc – outside of the parameters. Sent that back for further work but – guess what? Not only is there no service after 5pm, no one works on tasks over the weekends. I’m going to try them for another week, but so far, this is some bull***

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    Shahzar is timely and very pleasant. It is fun getting better and better working with him. Worth the value!

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    Shahzar K. is GREAT!
    Very accurate and very quick.
    Shahzar is extremely detail oriented and a great communicator.

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    I was a little iffy about using such a value priced VA but everything has been great! Communication=Great, Work+Great, Value=Great!!!!
    Don’t waste time thinking about using OkayRelax and go ahead and subscribe!

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    Am really happy with my experience with OKRelax. Also I appreciate the opportunity to develop a relationship with somebody rather that just a random assistant (although that is a possibility and a valuable option). The longer I am here, the more potential I see how this can support my business and life. I recommend it for sure!.Thank you!

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    Been using OkayRelax for a few months now and have had a great experience.

    It’s the only service that’s affordable while still allowing you access to a dedicated assistant, and for me being matched with someone who you develop trust in and who can understand your preferences is a big deal. If you want more instant turnaround on a task than a dedicated assistant can provide, you can assign it to a task pool for anyone who’s around.

    And my assistant’s been great about calling me for clarifications and doing complicated tasks that require coordination and stretch across multiple blocks of time.

    Downsides: the UI is pretty clunky, though generally workable – you have to submit tasks through a PHP form on a website rather than an app or e-mail, and it’s not clear how many credits each task takes. And communication of the status of longer in-progress tasks could be better.

    Overall though, great value, and will be my primary service moving forward.

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    So, far very dissapointed with the service offered by OkayRelax.

    It has been a week, and the task is not completed yet! In the mean time I contacted customer support, their answer included:

    “… due to a slight problem in our server your task vanished from the task pool that is why no VA was able to attend it. I will get someone immediately on it and you will get it done tomorrow for sure.”

    than 2 days later on Friday someone emailed me that they working on my task assuring it will be done same day, however today we have Monday and no sign of life from OkayRelax

    I would be better of doing this task by myself LOOOOOL

    1. Not sure what is with this service, have requested 2 tasks all research based (maybe too difficult) since Thursday evening & not heard a word from my main VA or the random pool. I signed up for the highest level of service and it’s like the sound of crickets so far with them. I have no idea what is the suppsed to be the turn around on requests but I might as well have done it myself.

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    Each virtual assistant I’ve interacted with has been excellent. Each one is highly attentive to detail and provides exemplary results.

    Currently, I have the Starter Plan, which means I only have access to random assistants. However, now that I have seen what OkayRelax is capable of, I am considering the Professional Plan to obtain a dedicated personal virtual assistant.

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    I’ve used OkayRelax for a few months now. Like everyone else stated below. Their quality of work have been very high. Great communication, and my VA has done a fantastic job. Saves so much of my time. The only down side is that their turnover time can take a few days so I never assign them time sensitive tasks.

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    This is my first experience working with a virtual assistant service and I am seriously impressed! My dedicated assistant Moiz always provides great results to any task I submit. I also find that their website and communication with my assistant is extremely user-friendly.

    With the constant drama of kids and work, OkayRelax has really taken a lot of weight off my shoulders. I highly recommend!

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    I cancelled the service within the first month because of general incompetence and failure to pay attention to detail. Several times tasks were delayed for DAYS as we traded emails clarifying what I was looking for – when I asked my dedicated assistant to call me so we could get a move on he just never replied. I ended up doing 4 out of the initial 7 tasks myself, with 1 (which was time sensitive) simply going undone.

    A great concept, but the service overall is a huge failure.

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    I have used the service when the price was 5 request for $14.95 and 25 request was $49.95. The service is fair. I needed someone to call back clients and obtain information. I found this to be difficult for the service to truly do. Phone calls were made without leaving messages. Questions were not answered sufficiently. Leaving me to follow-up and do the work myself. I ask the assistant to obtain information about certain hotels. This was a test because one of the hotels I gave I already had many of the answers. The information came back incorrect and unreliable. When I asked about certain amenities I was told the hotel was lacking. I knew they didn’t not call or even go the website. I was unhappy about this. Finally, I had a credit card incident that made me stop using their service. Someone started making reservations with my credit card information. Thankfully my bank stepped in and no money was taken but for 4 days this “person” were trying to spend over $1000 of my money. I don’t want to blame them but I surely didn’t feel comfortable that this happened as soon as I joined. So I left. Soon as I left and looked at their site again the price had risen extremely. I would be careful using this service.

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    I have been using Okay Relax for about 4 months, and after a slightly rocky start I have found my virtual assistant, Ainee, to be an invaluable help. She is polite, responsive, communicates well, and the quality of her work is very high. Based on my interactions with Ainee I would rate the service as 5 stars, but my initial experience with a different assistant and using the task pool was less positive. I asked to be switched to Ainee, and since then I have had no problems, and the service offers great value for money.

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    I tried signing up for this service a week ago. So far I haven’t had any updates on the task I requested. I would expect at least some indication of progress, and a week is way too long. It seems like they don’t have it all together.

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    This service is just ok, but not outstanding.

    On their website, they claim the VA can do anything from updating a website, to making calls to email newsletters to scheduling. I’m finding that this is not the case.

    For calls and simple data entry tasks, it has worked out well. Turnaround is about 24 hours. Don’t send anything super urgent.

    However, I had a WordPress website update task. The VA told me that he didn’t know WordPress, but would try to learn it. I sent a video, but the ticket just stayed open for days and days and days.

    Also, I wish there was a better way to contact the VA’s. The only way I know to ask a question is to open a ticket, which burns a credit. But, you can get that reversed.

    I DO like that they will make follow up calls. I kept my account open at the basic level for this reason.

    However, I’m also getting an overseas VA via Upwork to handle the tasks that OK Relax can’t or won’t do.

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    I have been using the service for about 3 weeks now and am very happy with my assistant, Shahzar. OkayRelax has been a great help with my admin tasks. I’m an author with a lot of books and properties to manage and it was getting to the point where I was overwhelmed, but I wasn’t yet ready to hire an employee. The fact that you get a dedicated VA who gets to know you and how you work was the big selling point for me compared to other services. This service is a great way to get experience with a VA and will teach you how to work with one. Can’t recommend them enough.

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    My OkayRelax VA, Shahzar, is an amazing blessing and asset to my business! As an entrepreneur, time is so valuable and I can trust that things I delegate will get done with a high level of quality.

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    I had been considering finding a service like this for some time, and a recent Simpleology article comparing top virtual assistant companies (http://web.simpleology.com/i/link.php?M=1596821&N=4870&L=1807&F=H) helped me make my decision. Okay Relax made the top of their list, and I can see why. As others have said, the interface itself is very intuitive, simple, and mostly bug-free (I was multitasking while writing up a detailed task and the system logged me out, causing me to lose everything I’d written. Should’ve known better, but frustrating nonetheless). Larger tasks use more credits, which makes perfect sense. This is managed by your dedicated assistant, and so far mine is very reasonable with how this is handled. The tasks that I’ve given directly to my virtual assistant have been completed very promptly. I tried to spread out the workload by assigning a couple of tasks to the “task pool,” and so far these are not being handled as efficiently. In my case, my best bet seems to be to give everything to my dedicated assistant. I’m very pleased with this service and imagine that I’ll be using it more and more as I get used to having a dedicated assistant.

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    What can I say – these guys really are awesome! Very courteous, hard working and responsive to my needs. I can’t ask for more. The pricing is sensible, and the level of communication is excellent. Highly recommended!

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    OkRelax is my first experience with virtual assistant services. And so far, my experience has been fantastic. My designated assistant, John M., has perfectly understood the deliverables I wanted for each task. And he has delivered great quality work every time. The service interface is extremely easy to use. You just describe the task you need done in a window box. And you can always call or email your designated assistant to discuss it. The service also has support staff which you can call or email, to answer questions about the service. I had a question regarding mid-month plan upgrades that I emailed, and they answered it in less than 30 minutes.

    I have been using the service for less than a month, so I will update my review when I have a bit more experience. But so far, the bottom line for me is this. If you need to free up some time, and you have the types of tasks that OkRelax handles, I strongly recommend giving OkRelax a try. I am very glad I did.

  3. So far, my experience with OkayRelax has been great! My dedicated assistant has been wonderful to work with. She is polite, well-spoken and resourceful. I especially love her communication skills. She doesn’t leave me in the dark about my tasks’ progress and if she has a question, she will ask me instead of trying to guess. I’m so pleased with her work, in fact, that I am considering getting another virtual assistant at the same package value. Great job, guys! Keep up the good work.

  4. I recently had the chance to take a trial of the new OkayRelax virtual assistant service. I found their hybrid model of a task-based service with a dedicated assistant pretty interesting.

    The quality of the work was really high, and I appreciated the opportunity to tackle longer tasks up to a couple hours by burning more task credits.

    I had my dedicated assistant Ainee compile research on other outsourcing companies, find restaurant options for me to host a meetup in Chicago, and get preliminary life-insurance quotes.

    The one drawback with a dedicated service like this is the turnaround times are naturally slower than with a 24/7 on-demand service. Still, the quality was very strong and I’m sure the prices will go up soon!

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