Conversational is the industry leader in providing friendly and professional live virtual receptionists and call answering services. Ensure your company never misses another call and take advantage of our 30-day free trial today.
Conversational has been in operation since 2014, under the umbrella of our parent company Dwarven Holdings. So, you can be assured Conversational brings a wealth of knowledge in each industry it serves and employs the best in customer service.
Virtual receptionist services are gaining in popularity, they offer businesses the luxury of having their phone calls handled by trained professionals without having to manage staff in-house. This type of service benefits small, medium, and enterprise businesses alike. Offering a less costly solution to your customer service face. Allowing you to eliminate the headaches of staff management and ensure your callers are taken care of.
Table of Contents
Services
Conversational handles all telephone-based tasks, including; incoming/outgoing calls, scheduling, and calendar management, as well as customized call handling and message delivery via text and email.
When questioned about their specific areas of specialization, the reply from Conversational was simply ‘friendliness’. Friendliness certainly goes a long way when customers are dealing with a receptionist, it was interesting to see them use that word. Combine this with one of the best pricing options among their competitors, as well as their ability to book within your current calendar, and the decision is easy. No other virtual reception services compare and offer flexibility like Conversational.
Conversational offers full or part-time receptionists, ensuring you’re covered where you need it the most. You control when you activate your reception services to ensure you are keeping your costs low and are getting the best value of our services for your needs.
How it Works
Once you sign up through Conversational’s website you are sent a “Welcome” email containing all the information you need to get started. This allows you access to their automated client details form to complete regarding your business details and call handling information.
Once you have completed and submitted this form Conversational gets busy creating your account and reaches out regarding any clarifications required.
Don’t have a business number? No problem! Conversational has you covered. Each account is assigned with a Toll-Free or local number for you to either forward your existing business line to or use for your new line and marketing aspects.
Plans and Pricing
Conversational offers three base plans to suit your business volumes. You can view these online and should your business require a custom plan unique from these base plans, Conversational would be happy to work with you doing just that. All plans come with our basic services such as:
- Live Call Answering
- General Inquiries & Basic Customer Service
- Call Routing
- Customized Call Handling
- Detailed Message Taking
- Set Temporary Call Instructions
- Professional Image
- Voicemail Messages Delivered by Email
- Take Your Business on the Go with Text Messaging
- Customized Greetings and Hold Music
- 100% North American Speaking Receptionists
- Custom VoIP Solutions
- Free Local Phone Number
- Call Screening
- Complete Client Call Reporting
- Flexible Monthly Billing
All plans come with a 30 day free trial, which lowers the barrier of entry for anyone looking to try a virtual receptionist for the first time. This activates on the date of your signup and covers all incoming call services up to 1000 minutes.
Should your business require scheduling services you are also charged an additional $79/month for those. Ensuring you are placed with a reception pool comfortable with your calendar and ready to action all those booking call needs.
Why wait any longer….with Conversational, you have nothing to lose but those phone calls.
Conversational Alternatives
Some of Conversational’s biggest competitors include Ruby Receptionists, Davinci Virtual Office Solutions, and Gabbyville.
Your Turn
Have you worked with Conversational? If so, please leave a brief review of your experience below to help others with their decision.
* Frequent issues with taking customer information properly
* Support always has an excuse.
* Price is decent until you go over
* They seem to spend more time taking messages than other companies (running minutes up)
Conversational has made a tremendous impact on my business. I was spending the majority of my day fielding calls, rather than getting any real work done. Now, I never miss a call, and I have a lot more time to focus on more important things. I would definitely (and frequently do) recommend Conversational to anyone who needs a solid call answering service.
I work with a Conversational Receptionist in my business as a freelance photographer. She is wonderful about making and tracking appointments for me, and does a great job maintaining my website and blog as well. I would really recommend giving Conversational a try. You can’t beat their 30 day free trial!