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Answering Legal is a virtual receptionist service provider specializing in handling calls for law firms, attorneys, and solo law practitioners across the US.

The company is based in Nesconset, New York. They have been in business since 2013, and already serve over 5,000 law firms nationwide.

About Answering Legal

The company is a family owned and operated business headed up by a husband and wife team of Robert and Brooke Shatles.

All of their operatives are based in their Long Island offices, and they provide a 24/7 live telephone answering service to more than 5,000 law firms across the US.

If you’re a solo law practitioner there are going to be times when you’re not available to answer calls. Or, as a larger organization you may want out-of-hours support or help with periods of large call volumes.

Using a virtual receptionist service like Answering Legal is a cost-effective way to deal with these issues. Their operatives specialize in law and are trained in-house, this means that you can rest assured the person on the end of the phone representing your business understand the industry jargon. This is important in any industry, but perhaps none more than law.


When you sign up you are assigned a group of operators to handle your calls, this allows their operators to become familiar with you and your business and integrate with you and your business better over time.


Answering Legal provide a wide range of receptionist services, including and not limited to:

  • 24-hour call answering
  • Taking messages
  • Legal intake
  • Call forwarding services
  • Customer support
  • Text messaging and email communications

Reps are bilingual in English and Spanish, and specifically trained to handle legal clients and leads.

You can forward your own scripts and legal intakes for their operative to work from or simply leave it up to them to handle your calls in a professional manner.

How Answering Legal Works

Plans and Pricing

Answering Legal offer a free 10-day trial if you want to test their services before committing to a plan.
They currently have four different monthly pricing plans:

  • Small Firm – 100 minutes for $198 per month
  • Medium Firm – 200 minutes for $330 per month
  • Large Firm – 300 minutes for $465 per month
  • Enterprise Firm – Custom quotes only, call for details

All the plans come with live receptionist coverage 24/7, 365 days a year. Someone will be there to answer your incoming calls, take down customer information, forward urgent calls, set appointments, and deliver messages.

Every Answering Legal plan comes with a 10-day free trial.

Not sure where your practice falls on their scale? The Small Firm plan is ideal for attorneys with 20 or less active cases per month, Medium Firm is aimed at those 20-50 case range, Large Firm is 50-75, and Enterprise Firm is suited to handle any number above 75.

Answering Legal Alternatives

Other virtual receptionist companies worth checking out include GabbyVille or DaVinci Virtual Receptionists, though neither specialize in serving attorney clients.

Your Turn

Have you worked with Answering Legal? If so, please leave a review below to help others with their decision.

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