WELLReceived is a US-based virtual receptionist service that specializes in helping medical practices and other healthcare businesses ensure every phone call is answered by a live person 24/7.
The company is headquartered in Oregon and employs live agents across the United States. WELLReceived’s virtual receptionists are available 24/7 and have over 20 years of experience in call handling.
As your practice grows, it’s important to provide every caller with the utmost professional and compassionate care. When patients call, the last thing they want is to be placed on a long hold. At WELLReceived, we answer every call within the first three rings.
If your practice isn’t large enough to justify paying a full-time in-house receptionist, or if you need help answering overflow and after-hour calls, you can forward your phone to WELLReceived’s receptionists. These HIPAA-compliant agents will handle calls according to your customized scripts. They can forward urgent calls, schedule appointments in your calendar, update records in your system, and more. It’s no different from having your own in-house receptionist.
WELLReceived’s 24/7 availability and professional virtual medical receptionists can increase your practice’s reputation, enhance patient/provider relationships, and streamline your front office productivity.
How WELLReceived Works
If you want to partner with WELLReceived, contact them via the contact form on their site or by calling them at 1.800.800.4449.
To find the best plan for your practice, one of WELLReceived’s Sales Executives will work with you to figure out your call volume, times you’re needing coverage, and the best custom script to serve your patients.
Each account is given unique login credentials for their online web portal. Patient safety and security is their highest priority and WELLReceived ensures that every piece of information is stored in their encrypted Google API system.
Patient care is at your fingertips with the WELLReceived mobile app. You can view messages, number of minutes used, and view your booking calendar straight from your smartphone.
WELLReceived provides a range of virtual receptionist services. Some of their key features include:
- 24/7/365 Live Virtual Medical Receptionists
- Appointment calendar integration
- Bilingual Services
- Live Chat Support
- Teleport Video Appointments
WELLReceived Plans and Pricing
Plans are based on your practices’ monthly call volume. Whether you’re looking for 300 minutes or 1,000 minutes of call handling, they’ve got you covered. No long-term contracts are required, and scaling your plan up or down is easy.
A complete list of their plans at the time of publishing was:
- 200 minutes – $319/month
- 300 minutes – $379/month
- 500 minutes – $629/month
- 1,000 minutes – $1,259/month
All of their plans include access to a client portal, where you can keep an eye on the number of minutes used. Another bonus is that appointment scheduling is free and included in every plan.
For alternatives to WELLReceived, I recommend checking out Ruby and Gabbyville as they both offer similar services and pricing.
Something that separates WELLReceived from their competitors is that they specialize in medical practices. If you are working in any of the industries WELLReceived specializes in, it’s worth giving them a try to take advantage of their industry experience.
Have you worked with WELLReceived? If so, please leave a review below to help others with their decision.