24H Virtual is a 24/7 virtual receptionist, live call answering, and virtual assistant provider working with small to medium-sized businesses all over the world.
The company is headquartered in Toronto, Canada. Their agents are based in Canada, the US, the Philippines, Eastern Europe, and South Africa.
They provide services in English, French, and Spanish upon request.
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About 24H Virtual
The company started operations in 2019 and is headed up by two co-founders who are heavily involved in the day-to-day operations of the business.
The core of 24H Virtual’s services is a range of virtual receptionist services. They provide businesses with dedicated live receptionists, chat receptionists, and auto-receptionists.
Whatever your telecommunication needs are, 24H Virtual has experienced call handling staff available to seamlessly integrate into your business.
If you’ve never used a virtual receptionist service before, there are two main benefits. The first is that you only pay for the minutes they’re taking your calls, so it’s a lot more cost-effective than hiring an in-house team member.
The second benefit is that your customers and clients will have no idea that they’re speaking to someone who is possibly on the other side of the world.
24H Virtual’s receptionists are trained to work from your scripts, and they act just as a receptionist based in your office would.
24H Virtual told me that their target customers are small to medium-sized businesses. They also added that they specialize in helping businesses involved in transportation and logistics, law firms, e-commerce businesses, restaurant owners, trades services, and financial services.
They also specialize in learning and integrating with their clients software in order to provide a seamless solution.
Some of the third party softwares they are proficient in are:
- Inspection Support Network
- Booking Koala
- Launch 27
- Workiz Easy
- Jobber
- ShipTrack
In addition to virtual receptionist services, 24H Virtual also provides virtual assistants. You can send them any business-related tasks that can be handled remotely.
How 24H Virtual Works
To get started working with 24H Virtual there is a 4-step process:
Step 1 – Fill out a consultation form with some basic details. A member of their team will be in touch to get you set up on their system.
Step 2 – You can either transfer your existing phone number to 24H Virtual, or they’ll provide you with a new one.
Step 3 – Configure all of your settings; record greetings, voicemails, caller IDs, and more.
Step 4 – Once you’re happy with your settings and you’ve arranged the times for 24H Virtual’s receptionists to take your calls, you’re all set.
You’ll have access to a client portal where you can see your data up to date. In addition to this, you’ll receive regular reports showing the number of calls that are being handled by 24H Virtual.
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24H Virtual Services
24H Virtual offers a range of multilingual virtual receptionist services. Basically, if you have any inbound communications, they are able to handle them for you.
This includes:
- 24/7 Call Answering
- Afterhours Call Answering
- Overflow Call Answering
- Appointment Scheduling
- Accounts Receivables
- Order Tracking
- Order Processing
- Live ecChat Support
- Complete cCall Center sSolutions
Their virtual receptionists are available 24/7, so whatever time zone you’re in or the type of cover you want, 24H Virtual can provide it.
24H Virtual Plans and Pricing
24H Virtual has a number of pricing plans, packages and coverage options, and offers a good deal of flexibility to help you find a plan that works best for you.
Their four main services are priced up as follows:
Live Receptionists – Plans range from $149 for 100 minutes to $2,799 per month for 2,500 minutes of call time for 24/7 coverage.
Chat Receptionists – Plans range from $129 for 20 chats to $4,999 per month for unlimited 24/7 chats coverage.
Auto Receptionists – Plans range from $34.95 per user to $24.95 per user depending on the total number of users.
Virtual Assistants – There is a one-time sign-up fee of $75. Plans range from $79 for 5 hours to $1,759 for 160 hours per month.
*For most plans there is a $75 basic set up fee and the auto receptionists have a lot of potential add-ons, which are an additional cost.
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24H Virtual Alternatives
If you’d like to try some alternative virtual receptionist services before committing to a plan, I recommend checking out AnswerForce and Ruby Receptionists.
Both of these companies are headquartered in the US, offer a similar range of services as 24H Virtual, and also offer free trials.
Your Turn
Have you worked with 24H Virtual? If so, please share your experience below and help others with their decision.