Sunshine Communications is a telecommunications and phone answering business based in Coral Gables, FL. They provide a range of call answering services in both English and Spanish, 24/7, 365 days a year.
The company has been in business since 1975. All of their agents work remotely across the US, and they specialize in working with businesses in the legal, medical, real estate, and home services industries.
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About Sunshine Communications
The company is headed up by the owner, Andrew Gross, and Managing Partner, Peter Gross.
Sunshine Communications provides a range of virtual telecommunication services centered around 24-hour live call answering. Their agents can take messages, forward calls, handle your customer service, and more.
Plus, they’re using scripts and information you provide them, so your customers assume they’re talking to one of your employees.
When asked what sets them apart from the other virtual receptionist services out there, Sunshine Communications said, “Our agents will be trained on your business and your industry – even down to the specific scripts you want to use”.
How Sunshine1.com Works
Working with a virtual receptionist company is a lot more cost-efficient than employing a receptionist. You’re only charged for the minutes they’re on the phone, you don’t have to pay employee benefits, worry about sick time, and so on.
If you see a need for extra phone coverage in your business, Sunshine Communications offers a free trial. It’s a great way to see if it’s a model that works for you with almost no risk at all.
To get started with Sunshine Communications you need to fill out a form with some basic information about your business.
A member of their team will contact you shortly after and talk you through the best pricing plan, how their service works, and how they will onboard you.
You can then set a schedule to forward your calls when you want their agents to handle them and manage your account through their online portal.
Services
Sunshine Communications has a team of phone agents available to take your calls 24-hours a day, 7 days a week.
You can use them to:
- Handle your customer service queries
- Take calls when you’re busy or not available
- Take messages and forward on any important ones
- Break into Spanish speaking markets if you don’t have bilingual team members
Plans and Pricing
Sunshine Communications currently has four pricing plans. You can get started with them for $39.95 a month for 40 minutes, which works out at around $1 per minute.
If you anticipate using 400+ minutes a month you can secure a rate of $0.81 per minute which is very competitive for US-based virtual receptionists.
A complete list of their pricing plans at the time of publishing is as follows:
- Silver – $39.95 for 40 minutes (Approx $1 per minute).
- Gold – $95 for 100 minutes (Approx $0.95 per minute).
- Platinum – $170 for 200 minutes (Approx $0.85 per minute).
- Diamond – $325 for 400 minutes (Approx $0.81 per minute).
Sunshine Communications Alternatives
Two alternative US-based virtual receptionist companies are Gabbyville and Ruby Receptionists. Both offer free trials, although their entry plans start a bit higher than Sunshine.
| Ruby Receptionists | Gabbyville | DaVinci | 1-888-GoAnswer | |
|---|---|---|---|---|
| Customer Rating | not rated | not rated | ||
| Established | 2003 | 2013 | 2006 | 2003 |
| Minimum Monthly Cost | $299 for 100 minutes | $229 for 150 minutes | $99 for 50 minutes | $110 for 100 minutes |
| Price per Minute | $2.99 | $1.53 | $2.00 | $1.10 |
| Set-Up Fee | $99 | $95 | $75 | |
| Trial | 14-Day Free Trial | 14-Day Free Trial | 30-Day Risk-Free | |
| Learn more | Learn More | Learn More | Learn More | Learn More |
Your Turn
Have you worked with Sunshine Communications? If so, please leave a review below to help others with their decision.