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ReceptionHQ is a virtual receptionist service provider specializing in handling calls, customer support, messaging, and all inbound telecommunications for businesses of all sizes.

The company has been operating since 2007, and their head office and their team of receptionists are based in Phoenix, Arizona.

About ReceptionHQ

receptionhq reviewThe company was founded by the current CEO David Atkinson. He founded the parent company Office HQ in Australia 14 years ago and launched Reception HQ in the US in 2007, and the UK in 2010.

ReceptionHQ’s target customers are businesses of any size. They provide a cost-effective solution to giving your customers 24/7 support on the end of the line.

Naturally, this can help you increase conversions and sales, and never leave a customer frustrated not being able to get an answer.

It’s also a handy way to screen all your incoming calls and only have certain calls forwarded to you, which they can do wherever you are in the world.

How Reception HQ Works

When you sign up for one of their plans you can provide scripts for their team to read from, use your existing number, or have them provide a dedicated number for your calls.

Then just let them know when you want your calls answered, how you want them to handle your messages, and they do the rest.

A nice touch is that Reception HQ says they value their receptionists as highly as their clients. They even include profiles and soundbites for a few of their receptionists on their site if you want to put a face to who’ll be answering calls on behalf of your business.


Reception HQ’s receptionists provide a wide range of telecommunication services, including but not limited to:

  • 24/7 live receptionist call answering
  • Call transfers/forwarding
  • Messaging service
  • Email/text messaging communications
  • Customer support

Plans and Pricing

ReceptionHQ offers two types of pricing plans.

Their ReceptionistPlus plans are priced per call, and their MyAssistant plans are priced per minute.

A full list of their plans at the time of publishing is as follows.

ReceptionistPlus Plans

  • ReceptionistPlus – $15 per month for a pay-as-you-go plan with an extra $2 per call.
  • ReceptionistPlus 25 – $50 per month for 25 calls ($2 per call).
  • ReceptionistPlus 50 – $80 per month for 50 calls ($1.60 per call).
  • ReceptionistPlus 100 – $135 per month for 100 calls ($1.35 per call).
  • ReceptionistPlus 200 – $250 per month for 200 calls ($1.25 per call).

receptionhq pricing

MyAssistant Plans

  • MyAssistant – $40 per month for a pay-as-you-go plan with an extra $1.80 per minute.
  • MyAssistant 50 – $105 per month for 50 minutes ($2.10 per minute).
  • MyAssistant 100 – $160 per month for 100 minutes ($1.60 per minute).
  • MyAssistant 200 – $275 per month for 200 minutes ($1.37 per minute).
  • MyAssistant 500 – $625 per month for 500 minutes ($1.25 per minute).

When deciding which plan is most suitable for your business you need to carefully consider how many calls you anticipate Reception HQ answering on behalf of your business, and how long your average call is.

Any excess calls over and above what is included in your plan are charged at $1.85 per call or $1.65 per minute.

They offer a 7-day free trial, so you can try their service before committing to a plan. Always worth considering, especially if you’re comparing Reception HQ with another virtual receptionist provider.

Reception HQ Alternatives

Gabbyville and Ruby Receptionists are two of the US-based virtual telephone answering companies with great feedback worth checking out.

Their pricing is a little higher than Reception HQ, but they also offer free trials, so you can give them a try and make an informed decision on the value they’ll provide your business.

Your Turn

Have you worked with Reception HQ? If so, please leave a review below to help others with their decision.

5 Reviews

    • 11111
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    • 11111

    I worked there and this company is beyond terrible…They will accept ANY company even if they are fraudulent. They do not pay the Receptionists what they are worth and the Client Services Team is NEVER available. The weekends are the worst and the horror the management team puts them through when they just simply ask for help to assist a client is ridiculous. I stopped working there because now they have Jamaicans working there from another country. They mess accounts up left and right. Don’t do it now. Receptionists are quitting left and right and hate their jobs, It is by far the worst job I have ever had.

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    • 22222
    • 33333
    • 22222

    They did an OK job but learning the script took quite a while. I could get over that but the shady thing they did was when we canceled after over a year using the service they kept the “reserve amount” they keep for overages. We canceled 3 days after we paid our bill so I did not expect to get that back but keeping the reserve amount was dubious in my opinion.

    • 11111
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    • 11111

    Beyond terrible. You have talk to several receptionist who get the message wrong and they over charge. Welcome to Receptionist HQ

    • 11111
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    • 11111

    Do not use this company, they will run charges up on your account without any response from customer service. I’ve had to dispute charges with our credit card company to get them to stop.

    • 11111
    • 33333
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    • 22222

    I have used 3 different companies like this over the year and was happy with the other 2, but Reception is terrible. Customer service is virtually non responsive and unhelpful when they finally do answer. We were charged for months after being told our account was canceled, and then told it was our fault. They didn’t bother to even read our emails and repeatedly asked for information already given. Stay away.

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