Writer Access

Writer Access is a content creation marketplace based in Boston, MA. The company was founded in 2008 and they offer a range of content-on-demand and membership options.

The company has grown quickly in the 10+ years they’ve been in business, being featured on the Inc. 5000 list numerous times on their way to becoming one of the larger players in the content writing space.

About Writer Access

Writer Access ReviewsThe company is headed up by current CEO Byron White. They provide a broad range of content services, mostly geared around giving customers the option to choose content that matches your budget by providing a sliding pricing scale.

They operate on a monthly membership model, with a grading system so you can choose how much to pay per word for your content. Pricing starts from as low as $0.04 per word for a 3-star writer and goes all the way up to $2 per word for one of their “All-Star” writers.

That makes their pricing range one of the widest I’ve seen. But it’s better to have the option for expensive content than not, and their membership cost covers casting calls and supports from their team to ensure you’re happy with the writers you’ll be working with.

How Writer Access Works

To get started, you choose a membership plan that suits the size of your team and the amount of content you anticipate needing.

Writer Access has a Casting Call tool that helps clients find the best-suited writers for their projects. You can then add writers to your preferred list to work with again, and there is some support available from the Writer Access team, as they understand how important it is to find the right writer.

From there, you start ordering content. You’ll have access to some workflow tools to manage your orders, request revisions, and so on through their interface.

Services

Writer Access is a marketplace that matches clients with US-based writers that have been vetted and graded according to their skill level and writing experience.

There is really no limit to the type, length, and style of content you want to order (within the realms of moral and sensible limits).

Their most commonly requested content is going to be web content, such as:

  • blog posts
  • sales copy
  • email newsletters
  • and more

But I wouldn’t hesitate to use their service for any form of content writing.

Plans and Pricing

Writer Access has two different pricing elements.

When you order content, you pay per word for written content, as you would with most content writing services. You also have to sign up for one of their monthly plans to cover some administration costs.

Their per word pricing is as follows:

  • Basic Pricing – Choose from a 3 star to 6 stars rated writer and pay from $0.04-0.10 per word. ($40-100 for a 1,000 word article; for the sake of reference, this article is 700 words.)
  • PRO Pricing – Choose from 6 stars to All-Star rated writers and pay from $0.11-$2.00 per word.

They give some guidance as to what you can expect from the star ratings they assign their writers.

For example, if you’re opting for a 3-star writer for the cheapest price, they recommend you only request content that requires little research and doesn’t have any special requirements.

On the other hand, higher rated writers can produce “publish-ready” content, with detailed instructions, and taking into account legal challenges, and so on.

You need to sign up for a monthly membership plan before ordering content, these are priced as follows:

  • Basic Solopreneurs – $39 per month.
  • PRO Business – $79 per month.
  • PRO Agency – $99 per month.
  • Managed Service – $349 per month.

Writer Access Pricing

Each tier upgrade comes with more perks, such as adding more users to your workflow, more casting calls, and higher quality writers.

Start a 14-day free trial here.

Writer Access Alternatives

Copywriter Today also operates on a monthly subscription model, but the membership fee included “unlimited” content. Of course, “unlimited” is throttled by 1-request-at-a-time limitation and reasonable turnaround times based on content length. It might be worth a look if you have ongoing content demands.

Copywriter Today Fiverr HireWriters Textbroker
Customer Rating not yet rated
Established 2014 2010 2012 2005
Minimum Cost (500 words) $265 per month $5 $5 $7.50
Type of Service Subscription A la carte articles Pre-screened writers; varying quality Pre-screened writers; varying quality
Best for Agencies, ongoing content needs One off, quick work Inexpensive filler content Connecting with reliable writers
Notes First article free Check Fiverr Pro for better quality 25% bonus on first deposit Pricing is per-word
Learn more Learn More Learn More Learn More Learn More

Other marketplaces, like HireWriters and Crowd Content, operate on a price-per-word model starting at a lower price range. If you’re on a budget I’d check both of those out.

Your Turn

Have you worked with Writer Access?

If so, please leave a review below to help others with their decision.

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EcomBalance

EcomBalance is an online bookkeeping service aimed at helping eCommerce and digital businesses better manage their finances.

The company is headquartered in Denver, CO, and utilizes both U.S.-based and overseas staff.

About EcomBalance

The company started operations in 2021 and is headed up by Nathan Hirsch and Connor Gillivan.

While EcomBalance is a new company, both Nathan and Connor are experienced entrepreneurs who have started several successful businesses in the virtual assistant space.

They started out selling on Amazon, and as they became more successful Nathan and Connor started hiring VAs to help scale their businesses.

This led to them co-founding FreeUp, a freelance virtual assistant marketplace. After selling FreeUp, the duo co-founded Outsource School.

Outsource School is an online platform that provides all the resources businesses owners need to scale up their own businesses in the same way as Nathan and Connor have.

So, EcomBalance is almost like a natural progression off the back of those other businesses. Through EcomBalance, Nathan and Connor provide all the bookkeeping services online business owners need to operate.

They specialize in businesses with a turnover in the range of $250,000 to $50 million. Primarily selling on the major platforms, like Amazon, eBay, Etsy, and so on.

How EcomBalance Works

The good news is that EcomBalance offers a free month to get started. All they need from you is access to your electronic transactions and any other business-related financials, and they can get started.

During your first month, their bookkeepers will complete your previous month of business. This month also gives you the leeway to iron out any potential problems accessing all of your information.

EcomBalance has bookkeepers in the US and Philippines. Every client has a Head Bookkeeper from the US that they work directly with and that Head US Bookkeeper has a support team of Filipino bookkeepers to help with the account as well. This gives you the best of both worlds. By combining high level talent from both countries, they’re able to offer competitive rates for you.

It’s worth taking their free month trial if you’re interested. EcomBalance are so confident you’ll be impressed with their service, they are sure you’ll continue to work with them.

EcomBalance Services

EcomBalance handles all of the financial and bookkeeping requirements of digital businesses.

This means everything from recording all of your business’ income and expenses, making sure your finances are in order, and producing monthly reports so you can keep tabs on the financial health of your business.

They also offer a wide range of custom reports – they report sales and COGs on an accural basis, everything else is on a cash basis. Importantly, if you feel like there is something you would want EcomBalance to do but can’t see it mentioned in their services, they’re open to discussing it with you.

EcomBalance Plans and Pricing

EcomBalance currently has 3 paid plans to choose from. Their Startup plan starts at $150/mo, and their highest plan costs $2,000+/mo.

Their complete list of plans at the time of publishing are as follows:

  1. Startup – $150-$400 per month – This plan is ideal for small businesses and startups. You get access to a dedicated bookkeeping team, and will receive financial reports within 14 days of month-end.
  2. Essential – $350-$800 per month – This plan is aimed at growing businesses. It includes everything in the Startup plan along with a faster month-end turnaround and some other features.
  3. Growth – $750-$2000+ per month – This plan is reserved for large businesses. It includes everything in the Essential plan along with a faster month-end turnaround and some other custom features.

If none of the above plans fit with what you’re looking for, EcomBalance says they are willing to work out a personalized plan.

All you have to do is set up a call with a member of their team, and they’ll work something out. They also offer a number of specialized services and add-ons for fixed monthly fees.

EcomBalance Alternatives

If you’re looking for alternative bookkeeping solutions to EcomBalance, I recommend checking out Bench or RemSource.

Bench and RemSource are two of the most well-known U.S.-based online bookkeeping services and has a good deal of positive feedback.

Your Turn

Have you worked with EcomBalance? If so, please leave a review below to help others with their decision.

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GoLance

GoLance is an online workforce platform that connects employers with freelancers based all over the globe.

Based in Delaware, US, GoLance has been in business since 2015. Their mission is to, “Make life better for all online workers with a flexible, fair, efficient, and transparent virtual workplace.”

About GoLance

GoLance is headed up by CEO Michael Brooks, and they have been in operation for more than two years.

The company head office is in Delaware, US, and they have a number of staff at this location providing support and carrying out day-to-day operations.

The company does not carry out any of the client jobs themselves or employ virtual assistants.

They provide the platform for freelancers and employers to connect and handle the payments and contracts between the two parties.

GoLance also provide some tools to make finding freelancers easier, as well as monitoring your tasks being worked on and providing support when needed.

They have developed their own tool called goMeter Time Tracking to enable clients to monitor activity, a work diary summarizing monthly gigs and communications, and a smartphone app so you can stay connected on the move.

https://www.youtube.com/watch?v=Uc_ia_DPong

How GoLance Works for Employers:

You can use the GoLance platform as either an employer or a freelancer. Here’s how it works for employers.

1. Post a job

After posting your job you will be provided with a list of recommended candidates based on your requirements and the skillsets of freelancers in their database.

2. Invite freelancers to apply

You can then send invitations to a short list of the freelancers you think are best suited based on their profiles.

3. Set milestones/ pay per hour

You have the option to either set milestones and make payments when they are met. Or, you can set an hourly rate.

You can filter workers by their rating and the number of hours worked on the platform. If a worker’s profile looks strong, you can reach out to them directly without posting a job and going through the application process.

How GoLance Works for Freelancers:

  1. Build your profile – Fill out a profile with all your skills and experience to find jobs that are suited to your skills.
  2. Search and apply – You can browse the available jobs and send applications.
  3. Work and earn – Once you’ve had a successful application you can start working and earning.

Services

You can post just about any remote task on their marketplace and expect to find a freelancer willing and able to complete the work.

To give you an idea, some of the more common remote tasks include:

  • Web development
  • Graphic design
  • Copywriting
  • Marketing
  • Technical web related work

Their target customers are business owners and entrepreneurs too busy to handle their workload, or businesses not in a position to hire full-time assistants.

Plans and Pricing

GoLance is an interesting platform in that you as the employer have the option of setting the hourly rate for each job. That way you make sure you stay within your budget and can theoretically attract better talent with higher rates. Or, you could end up overpaying 🙂

GoLance take a flat 10% commission fee from every payment. Like Upwork, the platform is geared more toward short-term projects rather than ongoing relationships. (Though some of the freelancers on there have thousands of hours under the belts!)

GoLance Alternatives

Upwork is the largest online marketplace connecting employers with freelancers. GoLance point out that they do not offer bidding for jobs like Upwork, rather set fees across the board.

FreeeUp Upwork Fiverr OnlineJobs
Established 2015 1999 2010 2008
Location Worldwide, w/ concentration in USA and Philippines Worldwide Worldwide Philippines
Customer Rating
Size of Talent Pool Thousands 12 million 830,000 250,000
Hourly Rate $5-75+ $3-100+ $3-100+ $3-20+
Platform Fee 15% 5-20% 20% + processing fee $69 a month
Worker Tracking
(optional)
Pre-Screened Freelancers
(w/ Fiverr Pro)
Best For Quick hires, e-commerce One-off projects Smaller jobs Affordable full-time help
Learn More Learn More Learn More Learn More

Also check out FreeeUp for pre-vetted workers with an e-commerce focus, and TopTal if you’re looking for designers or developers. If you have an ongoing roll to fill and are on a tight budget, you might consider OnlineJobs.ph.

Your Turn

Have you worked with GoLance? If so, please take a moment to leave a review below to help others with their decision.

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One Concierge

One Concierge is a US-based luxury personal assistant company offering a range of high-end concierge services both domestically and internationally.

They operate on a membership model, giving you access to more than 150 concierge services, access to over 50,000 events around the world, and more for an annual fee.

About One Concierge

One Concierge ReviewThe company was founded by current CEO, Arman Motiwalla and has been in business since 2008.

Their business model is providing luxury personal assistance and concierge services. Once you’ve signed up for one of their membership plans you can send requests to a member of their team.

Common requests include handling errands for you, making travel arrangements, coordinating events, or almost anything you can think of that a personal assistant would handle.

They have employees and partnerships strategically placed in more than 115 locations across the globe to ensure they can offer a quick and smooth service wherever their clients are in the world.

One Concierge says one of the perks of being a member with them is that they have relationships with a network of over 10,000 service providers worldwide. That gives you access to some pretty exclusive offers and events that you wouldn’t otherwise have access to.

Services

One Concierge’s mission statement reads: “Our main focus is to provide superior concierge and lifestyle management solutions through unsurpassed attention to detail and unrivaled personal service.”

They really aim to take care of anything and everything you would ask of a concierge or a personal assistant. To give you an idea of the kinds of requests they commonly handle, they group their services as follows:

  • Travel services – Their assistants will take care of all your travel arrangements.
  • Business services – Planning corporate events, executive services, and other day-to-day business tasks.
  • VIP access – They can arrange VIP access to events around the world, such as celebrity parties, sporting events, and so on.
  • Lifestyle management – Everything from home improvements to restaurant reservations.
  • Event planning – They will plan and host an event to your specifications.

Plans and Pricing

One Concierge currently has three different membership pricing plans as follows:

  • Bespoke – $3,000 per year ($250/month)
  • Lifestyle – $8,000 per year  ($667/month)
  • Executive – $25,000 per year ($2083/month)

One Concierge Pricing

Bespoke Membership

When you sign up for their Bespoke membership plan you have access to a team of luxury lifestyle experts 24/7 365 days a year.

You can send requests for anything within their available services as often as you wish.

Lifestyle Membership

Their Lifestyle membership includes all the perks of the Bespoke membership, as well as providing a dedicated account manager who will learn about you and your business and try to make proactive decisions for you as well as overseeing your experience.

Executive Membership

If you want to go all-in and sign up for their Executive plan you really get the red carpet treatment.

You’ll have a dedicated account manager to tend to your every need, a virtual personal assistant, as well as access to travel discounts and other benefits by leveraging from more than 10,000 partnerships One Concierge have with companies around the world.

If that wasn’t enough, you will also be given a 14k Gold Aurae Branded Mastercard crafted from 43 grams of solid gold to flash when you’re making purchases.

One Concierge Alternatives

While there is a niche for luxury personal assistant companies like One Concierge and there are some companies that offer a similar suite of services, if you want to explore more affordable options, I recommend checking out a US-based virtual assistant company like Time ETC or Worldwide101.

With these services, you can hire a personal assistant and pay by the hour for the hours used instead of committing to an annual plan with One Concierge.

When averaged out monthly though, the Bespoke membership plan is actually pretty affordable.

Your Turn

Have you worked with One Concierge? If so, please leave a review of your experience below to help others.

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Mindy Support

Mindy Support is a business process outsourcing company with offices across Ukraine. They have been in operation since 2014 and work with small, medium-sized and large businesses across the EU and US.

The company was founded by a group of international entrepreneurs with the goal of matching up businesses with skilled and affordable virtual assistants.

They empower companies all over the world by providing “cost-efficient outsourcing with no compromise on quality.”

About Mindy Support

mindy support reviewAll of the company’s virtual assistants are based in their offices in the Ukraine, enabling Mindy Support to be competitive with their pricing.

Mindy Support is aimed to help people and companies in reaching their maximum efficiency by connecting talents and businesses. For their customers, it is a chance to get professional assistance with everyday sales, marketing, machine learning, data entry, and research tasks.

Why Ukraine?

It turns out, outsourcing to Ukraine has several advantages.

Skilled Employees

Ukraine is known regionally for the high quality of its public education system, and the ability of its graduates to integrate seamlessly into Western corporate life.

Moreover, it is one of the most educated nations, 80% of adults in Ukraine have achieved a tertiary level education.

Cost Saving

Companies practicing outsourcing to Ukraine save up to 60% compared to the costs of in-house staff.

Compared to its neighboring countries such as Poland, Belarus, and the Czech Republic, Ukraine offers more competitive outsourcing rates paired with a larger talent pool.

Favorable Location

Being only 1 hour ahead of most European countries, Ukraine is an incredibly convenient location for outsourcing. It takes only 3 hours to fly from major European cities to Ukraine, and 8 hours to fly from New York.

According to Mindy Support, European clients love working with Ukrainian outsourcing companies because the time zone is only 1-2 hours away.

My contact Elena Chernienko explained, “Even if you don’t come to visit, our European time zone means that our business hours overlap, so you know we’re available when you need us.”

How it Works

Getting started with your own outsourced business process team is as simple as can be.

When you sign up, Mindy Support matches you up with a dedicated team, with the view to stick with you for as long as you need them. As your business grows, you can easily scale your team by hiring 10, 100 or 1000 more employees.

Besides remote teams, Mindy Support also provides you with a project manager and a team lead who will help you plan your teams work, establish milestones, and set clear progress reporting guidelines.

All the team members are college graduates and skilled in various EU languages, such as English, German, French, Italian, Spanish, Russian, Ukrainian, and Dutch.

They are also trained in each area of their services, not general VAs that take on all and any tasks.

If you need a team with some special skills to make sure they fit best your business needs, Mindy Support will find and hire employees with desired experience.

Services

Mindy Support’s core goal is to make your business more effective by providing you with the team that fits your business needs perfectly. Their teams cover the wide scope of business processes you can outsource.

Mindy Support builds dedicated teams based on your business needs into the following areas:

  • Data Annotation
  • Customer Care Support
  • Back office Support
  • Sales and Marketing

Mindy Support understands that each industry has its own unique needs. Here are the top industries they are specialized in:

  • IT and Services
  • Retail and e-Commerce
  • Staffing and Recruiting
  • Marketing and Advertising
  • Healthcare
  • Finance
  • Telecommunications
  • Insurance
  • Consulting

Mindy Support strives for their clients to succeed, that is why when they are building a team for you, they make sure each member of your remote dedicated team wants to learn and grow within the industry your company operates in.

Certification

Steldia Services (Mindy SupportTM) has successfully passed ISO 9001:2015 certification. This international standard declares a high level of a company’s quality management system and focuses on maximum client satisfaction.

“We strive to provide our customers with reliable and efficient world-class services,” pointed out Evgenia Khimenko, General Manager of Steldia Services.

As with most virtual assistant providers they recommend contacting them if you have any particular requirements to see if they have the skills needed to carry out your tasks.

Plans and Pricing

Mindy Support asks that you contact them for an individual quote based on your workload so they can access the skills required to carry out your tasks.

Mindy Support Alternatives

Baltic Assist is a virtual assistant provider based just a couple of borders away in Lithuania and offers a similar range of services and pricing plans if you’re looking for a second quote.

If you have a bigger budget, Time Etc and Boldly are well-rated (but more expensive) options in Europe.

Your Turn

Have you worked with Mindy Support? If so, please leave a review below to help others with their decision.

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European Virtual Assistant

European Virtual Assistant (EVA) offers topnotch services from dedicated (Executive) Virtual Assistants following Swiss standards. The agency was established in 2014 in Switzerland.

The big idea behind it is to support European Businesses out of Europe, providing multilingual (English, German, French, Italian, Greek, and Russian) administrative support and marketing services, for both startups and also larger multinational companies.

About European Virtual Assistant (EVA)

european virtual assistant reviewThe company is Swiss-founded and Swiss-based, VAs are located throughout Europe. Such a business model allows the clients to get exceptional quality service at affordable cost.

EVA was founded by the Swiss-based entrepreneur, CFO by nature and is run by an experienced business manager.

The agency is a trusted partner for busy entrepreneurs, market-entries, startups, SMEs and large corporations, as well as for expats and individuals not only in Switzerland but throughout Europe.

Services

Among the services that EVA provides are:

  • General Administrative Support
  • Business Events Coordination
  • Business Introduction
  • Digital Marketing (web-development, web-design, SEO, SMM, PPC)
  • Lead Management
  • Market Researches
  • Online Meetings
  • Translations
  • Travel Organization and Management
  • Recruiting Support
  • Procurement Support

Each European Virtual Assistant team members is a multilingual (EN, DE, FR, IT, GR, RU), experienced, trained and culturally-astute professional.

My contact called them “ambassadors of the lifelong learning philosophy,” and explained that all EVAs spend 1 day per month for formal training and development.

The agency understands the importance of digital business, and can also support to improve online presence (web-development, web-design, SEO, PPC, SMM) and marketing activities.

How it Works

With European Virtual Assistant, clients always get a dedicated VA, meaning that a client has a single point of contact.

However, EVA can also design a customized package for complicated requests. For example, if a client requires lots of languages, technical support, or two or more full-time assistants.

The agency covers also for holidays, days-off or sick leaves for each dedicated Virtual Assistant. Their team guarantees a smooth handover.

European Virtual Assistant Plans and Pricing

EVA services are available starting from 20 hours per month. Pricing depends on language requirements, contract duration and working hours.

A “Basic” plan includes up to 2 hours of support a day for $590 a month. A full-time VA would be $1490 a month.

european virtual assistant pricing

*My contact at EVA explained that these prices are based on an annual contract for a fully-certified English-speaking VA with a University degree and 1-2 years of experience.

The goal is to make your life easier and support your business to become more successful!

Virtual Assistant Assistant Exclusive: Get 10% off your first month when you insert ‘VAA – 10% off your first month’.

European Virtual Assistant Alternatives

Another company specializing in multi-lingual support is Boldly, but at significantly higher rates.

A couple similar companies operating in lower-cost Eastern Europe that might be worth considering are Baltic Assist and VA from Europe.

Your Turn

Have you worked with European Virtual Assistant? Please leave a review below to share your experience and help others with their decision.

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Vaspect

Vaspect is an India-based virtual assistant company. The company was founded in 2018, they specialize in providing a wide range of virtual assistant services and have grown to a team of 50+.

About Vaspect

VASPECT ReviewVaspect is a young company in the VA space, but with a team experienced in the virtual assistant and outsourcing industry, they have gathered some momentum pretty quickly.

When talking about the services they offer, Vaspect says, “Vaspect team members treat our clients to an extraordinary experience.”

It’s quite the claim, and coupled with very competitive rates make for an attractive proposition Vaspect can back this up.

They say their target customers and entrepreneurs and small businesses and they focus on the US, Europe, and Australian markets.

How Vaspect Works

To get started working with one of Vaspect’s virtual assistants you can either contact them directly to discuss your requirements or choose one of their plans and follow their sign-up process.

A member of their team will put you in contact with the assistant you’ll be working with and you can start communicating with them directly to get your tasks completed.

You can use the hours you’ve purchased within the next 30 days.

Services

They group their services into the following three categories:

  • Virtual Assistants
  • SEO
  • Web Development

As far as I can tell, essentially all of these services come from the same team and the same pricing plans. They are just highlighting SEO and web development as areas they have specialize in.

They also offer some one-off plans for building websites and can create the following types of sites:

  • Basic Website
  • Custom Website
  • E-Commerce
  • Blog

Plans and Pricing

Vaspect has six different hourly pricing plans for their VAs, and some one-off plans for custom website builds. Their pricing is very competitive, even for an Indian-based virtual assistant company.

A full-time assistant will cost you $4 per hour, or you can get started with their 10-hour plan that works out at $10 per hour.

A complete list of their plans at the time of publishing is as follows:

  • 10 Hours – $100 per month ($10 per hour)
  • 25 Hours – $200 per month ($8 per hour)
  • 50 Hours – $400 per month ($8 per hour)
  • 75 Hours – $525 per month ($7 per hour)
  • 100 Hours – $600 per month ($6 per hour)
  • Full-Time VA – $800 per month ($4.5 per hour)

Vaspect Pricing

All of their plans are valid for a 30-day period, they provide 24/7 support by using a team of assistants, and you can cancel at any time.

Vaspect Alternatives

The good news is that there is no shortage of highly rated virtual assistant companies in India to choose from. I recommend checking out My Tasker and VA Talks for two of the more well-established companies. Both offer a wide range of services and cater to English-speaking businesses.

However, Vaspect’s prices are tough to beat.

Your Turn

Have you worked with Vaspect? If so, please leave a brief review of your experience below to help others.

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IdeasUnlimited

IdeasUnlimited is a unique virtual assistant company headquartered in Texas (USA), with multiple call center locations in the Philippines and remote workers all around the world.

The business was founded in 2010 and has grown to more than 350 active workers.

About IdeasUnlimited

ideasunlimited reviewThe IdeasUnlimited call centers are mostly used for larger projects, where focus is to provide trained workers managed through their proven process, resulting in high productivity and success rate on the projects.

The IdeasUnlimited remote workforce teams are experienced in taking care of multilingual as well as more complex projects like research, product management, ecommerce management, operations management and so on.

The company prides itself on delivering customized support solutions, 24/7 connectivity through all time zones, professional/trained staff, a proven management process and integrity in their commitment.

In the US, the business is run by founder Shahzad Yaqoob (aka Nick), who I had a chance to catch up with some time ago. He explained that they target primarily North American and European clients and are currently serving a lot of customers in all the major industries including telecommunications, medical and healthcare, real estate, technology, retail and construction, among others.

His team uses various digital technologies to provide the promised services in a productive and efficient manner. Nick cited integrity, productivity, security and confidentiality as strong selling points of the IdeasUnlimited service.

Ideas Unlimited Intro Video

Services

IdeasUnlimited is successfully proving its mettle in the following service areas:

  1. Call Center Support
  2. Virtual Assistant Support
  3. Multilingual Support
  4. Healthcare Call Center Support
  5. Ecommerce Support
  6. Backend Support
  7. Operational Support

Their call center staff can handle inbound as well as outbound customer interactions on your behalf; and work round the clock (even during holidays) as necessary.

IdeasUnlimited provides omnichannel support, covering all avenues of communication with your stakeholders.

Their virtual assistants can provide varied support services such as administrative support, omnichannel customer support, receptionist service, ecommerce support, backend support, and multilingual support and/or take care of your ongoing business process tasks through technical support and operational support services.

Contact IdeasUnlimited with your business requirements and they will find you virtual assistants that suit your needs.

Plans and Pricing

If you’ve been digging around the IdeasUnlimited site looking for pricing information, don’t worry; it’s just not there. However, I was able to chat with Nick to get the inside scoop.

IdeasUnlimited’s rates are around 41% less than those charged by larger call centers. Philippines-based workers are available at a flat hourly rate and they ask that you hire for a minimum of 20 hours per week.

He explained that most customers start with one dedicated VA at 20-40 hours per week.

They have a variety of different pricing packages available for clients looking for 24/7 services, fixed rates, pay per inquiry-based services and discounts on large/multiple hire projects.

IdeasUnlimited also helps clients source and manage VAs in the US and Europe, with reasonable rates depending on the skills required.

Ideas Unlimited Alternatives

IdeasUnlimited has created a reputation for reliable, high-quality and very responsive virtual assistant services with minimal downtime. Their three-tier management and stringent recruitment procedure has clients sticking with them for many years and referring IdeasUnlimited to their friends and family members.

There are other virtual receptionist services to consider, of course, and competing services in the Filipino virtual assistant space as well. IdeasUnlimited’s combination of the two is somewhat unique though, and makes a compelling value proposition.

IdeasUnlimited works actively on Upwork, where they have generated quite a bit of business and largely positive feedback ratings.

Your Turn

Have you worked with Ideas Unlimited? If so, please share a quick review of your experience and help others with their search.

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Pixels-VA

Pixels-VA is a well-established virtual assistant company that provides virtual support to companies, business professionals, entrepreneurs, and anyone who requires additional help that can be performed virtually. The company was founded in 2014, and operates its primary location in Ghana, with sales offices in the UK and the US.

About Pixels-VA

pixels-va reviewEmployees work out of the modern Ghana office, making Pixels one of the few African outsourcing companies in an industry I’m sure will see a ton of growth in the next decade.

They aim to hire only the most qualified graduates who are fluent in English, and then train them by American and European team members in business processes, customs, and software programs.

The team of Pixels virtual assistants is available 24 hours a day, 7 days a week to ensure all customers have access to the assistance they need, when they need it. Pixels-VA is proud to provide the highest quality virtual support available, while ensuring all services are rendered quickly, efficiently, and professionally.

In fact, this is a highly sought-after position, and the company receives more than 100 new applications every month!

Services

PixelsVA services include general administrative work and data entry, customer support, article writing, and more. They also have specialized skilled workers on hand to tackle more demanding projects like web and graphic design, software development, IT support, accounting, and call center functions.

The IT services seems to be an area of focus and specialization.

Their primary customer base is made up of entrepreneurs and small business owners, professional firms and larger corporations, hospitals, churches, and universities. Like others, they appear to have gotten their start on Elance.

Plans and Pricing

Pixels-VA offers a variety of services, including:

  • Data Entry
  • General VA
  • Virtual Secretary
  • Article Writers
  • Administrative/ Managerial VA
  • Customer Support VA

Pixels has 1, 5, 20, 40, 80, and 160-hours per month packages starting at $15 per month. The top-end full-time VA plan is just $1120 per month, or roughly $7 an hour.

Pixels-VA Pricing

These rates are quite attractive on a global comparison, and perhaps even lower than what you might find with certain VA companies in India or the Philippines.

Each plan comes with a dedicated virtual assistant, supervisor support, and back-up assistance in case your VA is unavailable for any reason. One cool feature is that your unused hours rollover month-to-month.

If you’re looking to build up a large virtual team, the Pixels rates become even more attractive, dropping to $4.99 per hour for a full-time team of 5 or $3.99 per hour for a full-time team of 20.

There is no free trial available, but customers can pay for the VA service with a credit card. (Always nice to rack up those miles!)

Pixels-VA Alternatives

While the company is a unique entry geographically speaking, they are certainly not the only outsourcing option out there. Their closest competition may be in overseas firms like Uassist.ME, My Tasker, or 24/7 Virtual Assistant.

Unlike many alternatives, Pixels-VA does not hire staff members who are simply looking for extra work they can perform from the comfort of home. Pixels-VA employees are employed on a full-time basis and work only from their secure offices to ensure the strictest level of professionalism is maintained.

Have you worked with Pixels VA? If so, please leave a review of your experience below to help others with their decision.

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Physician Focused

Physician Focused is a US-based virtual assistant company that was started by a group of busy physicians. The service aims to help other physicians free up some time by having a VA available to send requests too.

The company was founded in 2016 and their headquarters are in Omaha, Nebraska.

About Physician Focused

physician focused reviewThe company was founded by five physicians; Sydni, Erin, Caleb, Kristen, and Jake.

Working as busy doctors, they shared the pain of not having enough time to balance their work and personal lives. Worse, they couldn’t find an assistant service they felt catered for physicians in particular.

So, they decided to start Physician Focused.

Their model works like a typical virtual assistant relationship. With their plans you buy a number of hours’ worth of time per month, then email or text your requests to your assistant to be completed.

The interesting thing about their service is that all the examples they give are personal assistant-types of tasks. I was a little surprised by that, expecting them to offer more doctor-specific tasks.

How Physician Focused Works

Once you’ve signed up for one of their plans you can start sending requests to your assistant.

There is a simple 3-step process:

  1. Send your task requests by SMS, phone call, email, or chat box.
  2. Your personal assistant will respond within 24 hours (or 12 hours with the premium plan) letting you know they are working on your request.
  3. Once your request is fulfilled, you’ll get a message back with all the details.

Services

Physician Focused is geared toward personal tasks rather than business tasks. There is some crossover with arranging travel plans, booking conferences, and so on, but the core of their service is freeing up more of your personal time.

Some of the examples Physician Focused give as typical requests include:

  • Making travel or dinner reservations
  • Arranging for a baby sitter
  • Taking care of a speeding ticket
  • Purchasing gifts, groceries, and more.

You’re not limited to these kinds of requests, however.

As long as you’re requesting something that can be done remotely, I’m sure your assistant will be more than happy to help.

Plans and Pricing

Physician Focused currently have three different pricing plans to choose from. Their plans start at $99 per month for 10 hours of tasks per month and scale upwards from there.

Their plans are:

  • Personal Assistant – $99 per month for 10 hours of tasks.
  • Personal Assistant Pro – $199 per month for 25 hours of tasks.
  • Personal Assistant Premium – $399 per month for unlimited hours of tasks.

Physician Focused Pricing

With the Personal Assistant Premium plan, requests are replied to within 12 hours, as opposed to 24 hours with the other plans. You also work with a dedicated assistant.

It’s worth mentioning that although the plan states you have unlimited hours’ worth of tasks per month, this is bottlenecked by only being able to request one task at a time.

If you’re interested in their service but aren’t sure if it’s for you, they do offer a 5-hour free trial.

Physician Focused also say that if you’re not happy with their service for any reason they’ll refund your first month and you can walk away.

Physician Focused Alternatives

A company operating with a similar business model of sending requests via SMS is Magic. They are quite a bit more expensive, but they’ve been operating a lot longer so it’s worth comparing their services.

If you’re looking for a more traditional VA-client relationship to help handle some of your day-to-day business tasks, then I recommend getting a quote from Time ETC or Boldly for US-based assistants.

For task-based support from a dedicated assistant, you might also consider OkayRelax.

Your Turn

Have you worked with Physician Focused? If so, please leave a brief review of your experience below to help others with their decision.

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