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RemSource is an American virtual administrative assistant company based in Baltimore, MD. The company was founded in 2009 by Azi Rosenblum, who saw a need for a more professional, integrated admin service to help growing small businesses.

About RemSource

remsource reviewRemSource offers live administrative support during regular 9-5 office hours, including answering phones and emails, scheduling appointments, and customer service. Their agents can also handle ongoing business process outsourcing and bookkeeping tasks.

RemSource is one of very few US-based virtual assistant companies where the VAs work from an office and not from their homes.

Their team of administrative assistants works from their office in Baltimore (not overseas), and each client is assigned 2 dedicated admins (one primary, one secondary admin). The admins become a part of that business’s team, so the customers get used to speaking with the same people and can develop a long-term relationship.

The service is aimed at small business owners, solo practitioners, financial advisors, consultants, speakers, and other solopreneurs. The company has been recognized in the Baltimore Business Journal and SmartCEO Magazine for their innovative approach to administrative staffing.

RemSource Founder Interview

Services

RemSource is kind of a virtual back-office for your business. They do calendar management and scheduling, Quickbooks bookkeeping, answer your phone, and do proactive follow-ups with prospective leads and customers.

How it works is during your first 3 months as a client, they take a very consultative approach in finding the right opportunities for delegation and streamlining your business processes. Their team works with you to put systems in place for smooth operations and well-defined roles.

I asked Gali, their Director of Business Development, what sets RemSource apart from the competition? Her answer:

“We are one of the very few that offer LIVE 9-5 coverage for our clients. We do not bill by the hour, and we don’t work based on projects, we become essential components of the client’s DAILY operation in order to free up time and help the client focus on growing and building profits.”

That in-office presence that’s “on-call” during business hours is a big selling point. Clients don’t have to stress about counting tasks or running out of hours on their plan.

She also told me a story about how a construction company client of theirs actually won a bid, at least in part because they had a “secretary” answering the phone when the customer called. Little did they know it was really the RemSource VA!

Indeed, she picked up the phone on the first ring when I called.

Another example Gali shared was a busy graphic designer who felt bogged down by scheduling, invoicing, and following-up on proposals. Now RemSource handles all of that and she can focus on the work that only she can do: the talented design work that rings the cash register.

Plans and Pricing

Monthly packages start around $500-600 per month, but a more typical engagement is in the $1500 per month range.

Virtual Assistant Assistant Exclusive: Mention you found RemSource on VAA to save $100 on your first month of administrative services and/or $50 off your first month of bookkeeping services.

Where they used to put new clients on a 14-day trial plan, they found that didn’t serve the needs of either party very well. It was hard for RemSource to get fully integrated into a business and run at peak efficiency in that time frame, and it was also difficult to fully understand the scope of the client’s business and make process/delegation suggestions.

As a result, they’ve switched over to a quarterly engagement plan, in which both RemSource and their clients can take a longer-term view at their respective roles, responsibilities, and opportunities. These quarterly agreements are customized on a client-by-client basis, and are typically billed monthly.

RemSource Alternatives

As I mentioned, the virtual-but-still in-office admin model is rare for a company this size. (Most competitors run a model with home-based staff.) In the US, two similar services come to mind: Longer Days in Michigan, and Virtual Assist USA in Pennsylvania.

Both of those options operate on kind of a hybrid model with hourly packages and access to a team of assistants for various business needs.

The RemSource service is what I’d consider a step up from just virtual receptionist services or UAssist.ME‘s low-level plan that promises a similar “all-day” coverage but shared among several clients.

Your Turn

Have you worked with RemSource? If so, please take a minute to leave a quick review below to help others with their decision.

37 Reviews

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    Working with Azi and his team on various levels from call answering, appointment making and bookkeeping allows small business owners to devote their time to what they do best!

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    Azi is truly a pleasure to work with. He makes sure his clients are taken care of with 5 star service!

    I would highly recommend Azi and his team at RemSource for all your VA needs.

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    Remsource is a pleasure to work with. I recommend their services to anyone looking to run their business, instead of having their businesses run them.
    (My point is it makes my life easier having these guys around, and that’s every business owner’s dream)

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    I have known Azi for a number of years. You couldn’t be in better hands. His enthusiasm and professionalism goes above and beyond. Always there whenever needed with a smile and ready to help.

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    Been working with Azi & Remsource they are dependable, professional, courteous. its been a wonderful experience. I would recommend them to anyone looking to outsource their administrative work.

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    I have had the privilege to work with Azi and his staff at RemSource. They are professional, reliable, knowledgeable and have always delivered. I strongly recommend RemSource to anyone looking for administrative support services and assistance.

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    I started working with Remsource the beginning of the year for help with my daily bookkeeping. My Account manger is great – she always gently reminds me to send her what she needs. It has been A LOAD off my back and it has allowed me to focus more and grow my business and not worry that I don’t have time to take care of the bookkeeping. THANK YOU REMSOURCE!

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    RemSource provides us with a unique service as we are a UK-based company who need administrative support in the USA for the US side of our business. We were recommended RemSource and they have been a great company to work with. All queries are handled professionally and in a timely fashion and the RemSource team are always friendly and polite, a pleasure to deal with. I can certainly say that they go above and beyond what is required of them to provide us with a top quality service and I would not hesitate to recommend them.

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    I have been a very happy client of Remosurce for a few years now. Azi and his team are beyond professional, super-capable and extremely responsive in helping me grow my business. My clients are constantly complimenting my assistants on their professionalism when scheduling appointments or following up with them and the admins really keep my day to day well filled. Thanks again Remsource!

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    Our business has been using RemSource for more than 2 years. We are extremely happy with their hard work, attention to detail and value. RemSource is a valuable resource for our firm

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    I’ve been using RemSource’s service for about two years and I am so happy I decided to hire them. The professionalism is outstanding and my client’s love the fact that live person is answering my phone. I would highly recommend them.

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    Remsource has been an excellent help in our office process. Excellent in the time you took to understand how we do buisness and what we need.

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    As a small synagogue with many volunteers making our temple run, it is important that our books stay neat and organized. Azi and his team have guided us through our new accounting software and systems, and have reconciled our accounts. They are always there when we need them. Thank you REMSource for the great, friendly service!

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    My business has never been run smoother than since I started with Remsource. I have been using them now for many years and they have helped be grow my business beyond all expectations. Azi and his staff are great people to work with as well as pleasant and respectful to our customers.

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    RemSource has been an integral part of my company’s growth. Their customer service, integrity, and positive attitude from all employees to the top of management make them ideal administrative and bookkeeping support. Total winners.

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    I’ve been using RemSource, happily, for almost four years.
    The quality is excellent, they are quick, efficient, pleasant, and professional.
    I’m a very happy customer, and have referred a few small business owners who are also quite satisfied.

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    Remsource has been a supreme asset to our company!
    Might even be the biggest asset we’ve got.

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    I work with Remsource and Azi on sophisticated business planning for a wide array of clients and their respective businesses. I have always found him insightful and energetic with a keen eye towards achieving results. He will be a great help to any prospective business owner.

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    RemSource provides me with the necessary coverage, so that I may proceed with growing my practice. Whether I’m in a meeting or on vacation, I can relax knowing that RemSource is in control until I return.

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    RemSource has been a great source for me in helping me streamline administrative and bookkeeping operations at my company. I’d recommend them to our small businesses and small nonprofits in need of support.

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    Azi and his team of amazing VAs supported me as I launched my own business. They served as my customer service and scheduling departments allowing me to focus on growing my business.

    My clients continually commented on how professional and personable they were. RemSource truly understood what I was trying to accomplish and supported me in the best possible way.

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    RemSource was absolutely invaluable to me in terms of organizing and growing my private practice. My personal assistants were extraordinarily professional, empathetic, warm individuals who made each and every one of my patients feel well cared for and heard. They were never flustered and handled difficult situations with aplomb. Rachel and Gena went above and beyond to help me on a daily basis with all aspects of my business, and even suggested changes that dramatically improved my work flow. I don’t know how I managed before RemSource came on board!

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    I highly recommend RemSource. Azi and his team are fantastic. The support that I have received from RemSource has allowed me to dramatically grow my business and focus on the those things that are the best and greatest use of my time.

  1. I’ve been working with Remsource since 2009 and I don’t know what I would do without their services! They save me so much time by helping me with all of my scheduling. Working with Remsource allows me to stay focused on client services and on growing the business.

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    REM Source is a great company and a pleasure to work with. I used them for quite some time until I hired in house people and they truly made my life easier. I always knew the phones would be answered in a professional manner and my customers would be well taken care of. I highly recommend using their service.

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    Now having using Remsource for several years, it’s really hard to imagine how my business would run without them. The staff goes above and beyond, and they save me time and money so I can focus on the things that grow my company. Over the years I have received countless compliments on the friendliness and helpful nature of my Remsource assistants. Highly recommended!

  2. I am proud to say that I am one of Remsource’s first clients, and I have not looked back. Their professional staff has provided an invaluable service. If you would like to grow your business but don’t want to be weighed down by administrative backlog use the Remsource team!

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    I have worked with RemSource for years. They have simplified the way we do business and allow us to spend our valuable time growing our company. They keep the day to day on track for us be to often we were letting thins fall through. Give Azi and his team a call and get back to doing what you love.

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    RemSource offers great value for small business owners who need good, dependable administrative support.

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