RemSource is an American virtual administrative assistant company based in Baltimore, MD. The company was founded in 2009 by Azi Rosenblum, who saw a need for a more professional, integrated admin service to help growing small businesses.
RemSource offers live administrative support during regular 9-5 office hours, including answering phones and emails, scheduling appointments, and customer service. Their agents can also handle ongoing business process outsourcing and bookkeeping tasks.
RemSource is one of very few US-based virtual assistant companies where the VAs work from an office and not from their homes.
Their team of administrative assistants works from their office in Baltimore (not overseas), and each client is assigned 2 dedicated admins (one primary, one secondary admin). The admins become a part of that business’s team, so the customers get used to speaking with the same people and can develop a long-term relationship.
The service is aimed at small business owners, solo practitioners, financial advisors, consultants, speakers, and other solopreneurs. The company has been recognized in the Baltimore Business Journal and SmartCEO Magazine for their innovative approach to administrative staffing.
RemSource Founder Interview
RemSource is kind of a virtual back-office for your business. They do calendar management and scheduling, bookkeeping, answer your phone, and do proactive follow-ups with prospective leads and customers.
How it works is during your first 3 months as a client, they take a very consultative approach in finding the right opportunities for delegation and streamlining your business processes. Their team works with you to put systems in place for smooth operations and well-defined roles.
I asked Gali, their Director of Business Development, what sets RemSource apart from the competition? Her answer:
“We are one of the very few that offer LIVE 9-5 coverage for our clients. We do not bill by the hour, and we don’t work based on projects, we become essential components of the client’s DAILY operation in order to free up time and help the client focus on growing and building profits.”
That in-office presence that’s “on-call” during business hours is a big selling point. Clients don’t have to stress about counting tasks or running out of hours on their plan.
She also told me a story about how a construction company client of theirs actually won a bid, at least in part because they had a “secretary” answering the phone when the customer called. Little did they know it was really the RemSource VA!
Indeed, she picked up the phone on the first ring when I called.
Another example Gali shared was a busy graphic designer who felt bogged down by scheduling, invoicing, and following-up on proposals. Now RemSource handles all of that and she can focus on the work that only she can do: the talented design work that rings the cash register.
Plans and Pricing
Monthly packages start around $500-600 per month, but a more typical engagement is in the $1500 per month range.
Virtual Assistant Assistant Exclusive: Mention you found RemSource on VAA to save $100 on your first month of administrative services and/or $50 off your first month of bookkeeping services.
Where they used to put new clients on a 14-day trial plan, they found that didn’t serve the needs of either party very well. It was hard for RemSource to get fully integrated into a business and run at peak efficiency in that time frame, and it was also difficult to fully understand the scope of the client’s business and make process/delegation suggestions.
As a result, they’ve switched over to a quarterly engagement plan, in which both RemSource and their clients can take a longer-term view at their respective roles, responsibilities, and opportunities. These quarterly agreements are customized on a client-by-client basis, and are typically billed monthly.
As I mentioned, the virtual-but-still in-office admin model is rare for a company this size. (Most competitors run a model with home-based staff.) In the US, two similar services come to mind: Longer Days in Michigan, and Virtual Assist USA in Pennsylvania.
Both of those options operate on kind of a hybrid model with hourly packages and access to a team of assistants for various business needs.
The RemSource service is what I’d consider a step up from just virtual receptionist services or UAssist.ME‘s low-level plan that promises a similar “all-day” coverage but shared among several clients.
Have you worked with RemSource? If so, please take a minute to leave a quick review below to help others with their decision.