Overall Rating4.674.674.674.674.67
Quality of Work4.644.644.644.644.64
Communication4.674.674.674.674.67
Value4.764.764.764.764.76

Uassist.ME is a virtual assistant company with offices in Miami and El Salvador. The company was founded in 2009 with the idea of providing remote administrative services to clients in the US and around the world.

Because of their location and timezone – El Salvador is only a 2 hour flight from the US and operates on Central Standard Time – Uassist.ME considers themselves “nearshoring” more than “offshoring.”

uassist.me reviewThe company has earned a number of accolades in its relatively short history. In 2012, co-founders Alfredo Atanacio and Rodolfo Schildknecht were named to Inc. Magazine’s 30 Under 30 List, which honors “America’s Coolest Young Entrepreneurs.”

uassistme reviewAbout

Since I first came across the company in 2011, they’ve been growing like crazy, practically doubling in size each year. They recently built a shiny new office space to house their team and it even includes a co-working space to host other entrepreneurs in a professional environment.

For customers seeking a US-based assistant, they have a US-based operation with home-based workers under the brand Uassist.us.

Interview with Uassist.ME Co-Founder Alfredo Atanacio


Virtual Assistant Assistant Exclusive: mention referral code NL10 to get 10% off your first month
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Services

I spoke with Joselin at Uassist.ME, who helped walk me through the company’s services. I found her to be professional, friendly, and energetic, with excellent English skills (and naturally Spanish skills as well).

She explained that her Uassist.ME co-workers are all fluent English speakers with neutral American accents because of their proximity to the US and familiarity with the culture. In fact, El Salvador uses the US Dollar as their official currency.

The company specializes in remote administrative services, but is expanding into SEO and social media marketing services, as well as telemarketing and cold calling. Uassist.ME has attracted clients in the US and Canada, and even India, the proud leader of virtual assistant outsourcing.

Uassist.ME has developed an expertise in real estate services and claims a number of brokers and agents as clients. Beyond that, their flexible and custom solutions allow customers to ramp up teams of multiple VAs quickly if needed.

Plans and Pricing

Their standard plan is $749 for a part-time shared assistant. This means you have a dedicated contact who is there during your business hours, 40 hours a week, but they also report to one or more other clients as well. They’re available to work on your tasks up to 4 hours a day. (Works out to about $9.36 an hour.)

The advantage is you have a dedicated resource “on call”, without the full time salary.

uassistme pricing

If you have enough work to keep your virtual assistant busy full-time, Uassist.ME offers full-time dedicated service for $1499 a month.

A smaller, 20-hour per month plan is available for $269 ($13.45 per hour). In this case, your shared assistant would be available all day during US East Coast business hours but would only be able to spend an hour or two on your tasks. It’s a great entry-level outsourcing plan because you still get a dedicated point of contact who’s “on call” during the day, without having to front the full or half-time salary.

Uassist.ME service is billed month-to-month, with no long-term contracts.

Ready to give them a shot? Mention referral code NL10 to get 10% off your first month.

Uassist.ME Review:


Note: As you can see, that video is several years old so I’m due for a new trial!

If you have worked with Uassist.ME, please share your experience using the comment form and star-ratings below.

72 Reviews

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    Uassistme = GREAT!

    I can’t thank enough these guys for all the help they’ve given me and my company during the time we had hired their services.

    My VA is pretty much part of my family now because they take care a lot of the little things that I don’t have the time to do so.

    I just love Uassistme <3

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    I’m an entrepreneur and I needed help managing those little (but annoying) tasks such as checking the email, making some appointments, calls and whatnot.

    The VA option was circling my mind for a while and I thought after some recommendations that Uassist was the chosen one for handling this.

    Everything was great from day one and the VA that was assigned to me has been proficient and effective until this day.

    I cannot recommend you enough these people because they are great!

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    The guys at Uassistme were very helpful for my company project of getting it a website.

    I learned that this company was in the VA business but what I needed was to get our company online with a website because that’s very necessary to have nowadays. I found out then that they offered this very same service also, so I reached them and explained my situation and they offered their expertise and it was awesome.

    They understood what I wanted and executed it in an easy way, which is why I can recommend them without a doubt.

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    I started to work with Uasssistme to be able to focus more on the entrepreneurial tasks and get rid of the flood of emails that I simply could not handle well.

    I started with their basic plan to give them a try and I felt such a relief when my VA started to handle my emails and eventual calls that without a doubt moved up to the next plan.

    Now I can’t imagine my life as an entrepreneur without the help of my VA and I’m certain every single entrepreneur who wants to focus more on what you are passionate about should try this service.

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    Let me tell you my experience with Uassist:

    My small business needed help handling the everyday administrative tasks because we started to grow and our current staff was starting also to get overwhelmed by those little things that need to be done constantly.

    I considered previously hiring a VA company but never decided to do so until that time. When I found out about Uassist I thought it was worth a try and contacted them.

    The signup process was easy and very quickly I was already working with a VA from them. She was very fast learner and picked up everything really quickly and we were delighted by her performance. So much that eventually we hired another VA because our company has continued to grow.

    I’m just happy that these kind of companies exist to help entrepreneurs in a stellar way as Uassist.

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    Let me put it simple: Their design team is great!

    I needed help with some logos and institutional design pieces so I ended up hiring their services. I doubted at first but the results were fantastic, so I was greatly surprised and continue to work with them for every design need my company has.

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    In the beginning, I was a little skeptical about hiring a VA, since I like to have full control over my things and trust my tasks mostly to people I know. In spite of that, there are times when you get a lot to do and find yourself unable to do everything at the same time. Therefore, I encouraged myself to look for an assistant. I visited Uassist.me and took the 20 hours plan just as a try. At that exact point, I was wondering if it was really worthy. I knew that the person I was talking to lived far away from my location, but certainly, she could understand everything I was needing to do, and also, she provided me with many ideas on how to manage all the tasks. It’s been around 8 months yet, I have moved to the part-time plan because it has really helped to manage all my things. I can attend my clients here in my office, while my assistant helps me processing data and sometimes managing my own agenda. Has been a long process but it’s actually worth it.

  1. Having to rely on others is sometimes difficult, but having to trust your business to strangers is even harder –I used to think that way before hiring my Uassist.Me VA. Now, I must admit that it was really hard for me to even today trust my personal information with her, though she has proven to a great asset to my business. She sometimes cares even more about my business than myself. I have a really busy schedule and life, but at the end of the day, I always have time to spend with my family knowing that “I’m not” working but she is helping.

    I couldn’t be more satisfied since I’ve tried some other services and so far this has been the best.

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    My assistant Abby has been great. I didn’t have great expectations when I signed up for the service and I initially meant to delegate just very simple tasks. After a couple of months with my VA and by talking to her and getting to know her better I realized she could be trusted with more important tasks. She helps me a lot with my personal affairs, paying my bills, making purchases on my behalf and managing my calendar. It has been a pleasant experience so far and I intend to continue using Uassist.ME for a long time.

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    UAssit.ME’s Services have been invaluable to our company. They have everything you need.
    • Clear and Open Communication
    • Coachable Staff
    • Friendly and Professional
    • Comprehensive and Clear Billing Practices
    • Great Service

    Any one of these are qualities that we look for in great services and UAssist.ME has them all.

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    I’ve just started early march 2016 with Uassist. We’re now 1st of April. Things are looking good. I’m happy with the work done. The quality of english is decent. They’re professional and it isn’t expensive. Similar time zone compared to the US.

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    I wanted to give a shout out to Jackie on the customer service line, she’s been incredibly nice and patient throughout the hiring process and managed to find an excellent profile for me. I’m more than happy with the service so far and look forward to work with Uassist.ME for the years to come.

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    I’ve been using the VA services for a couple of weeks now and I’m thrilled with the results I’ve been getting so far. I use the 4 hour plan with a VA that has excellent English skills, she’s always been responsive and willing to learn. I’m definitely getting my money’s worth and I would recommend it to anyone.

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    I’ve tried a few VA services. This one was definitely the best. I was exposed to it through YEC.

    They were very accommodating with my needs: I was looking for a VA with specific requirements, tried one that didn’t work out, they worked to find an appropriate one and the one I got was amazing.

    This has been a life changer.

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    I used this firm for several months this past summer at the “Shared Assistant” Level. I think the “about 2 – 4 hours per day” is a little vague. I did not use my VA everyday, but I gave her a (maximum) 1 hour task and I did not get it back for three business days. When I finally complained (how am I getting 2-4 hours per day when I am waiting three days for this 1-hour task?) I was THEN told she has had computer problems for the past couple of days. (so much for the “backup”) I was disappointed and I terminated the service.

    It wasn’t all bad. My VA was otherwise responsive and her performance was good considering that she was still training. However, for $750.00 per month and a lack of reliability, I don’t think it was a good value.

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    I wanted to leave a positive recommendation for the work uassist.me has done for me over the past year. I’ve mainly worked with Jenny and Eduardo with a few months of Walter when I could afford it.

    Both have been superb in helping me ramp up my side businesses. After a training period, things progressed smoothly. Jenny has always been willing and able to learn and for the most part grasps new ideas and tasks very well. There are a few instances of English nuances being a problem but those are few and far between.

    I’m extremely happy with this service and plan on continuing with them forever at this point. Also wanted to note that Jackie has been a great person also to communicate and deal with in terms of payment and any other admin questions.

  2. Nick, in the caption below your video, you wrote <>

    Can you let us know WHEN you will do that?

    1) I’m especially leery of your finding (several years ago) that, on the written task you gave your VA, it was evident that s/he was not a native US speaker. Has this improved? Or can you request a VA with native-comparable English skills?

    I also wonder if you or anyone else knows:
    2) If you don’t like your VA (e.g., if his/her English isn’t good enough), how easy is it to switch to a different dedicated VA?

    3) Since their website provides NO information and there is no way to ask questions before paying them, how/when can we confirm whether they can do a particular (detailed process) job?

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    Our assistant from Uassist.ME is a full member of the team and I wouldn’t want to move forward without her.

    We give her a variety of projects from language to organization to research, and she excels at them all. She’s a great fit culturally and otherwise.

    We are so pleased we’re trying to find a way to give her additional work and are considering getting additional assistants.

    I’d recommend this service for everyone.

  3. I have been using Uassist.ME for a couple of years and it has transformed the way I have run my business. I no longer need to deal with administrative tasks like setting up meetings and keeping track of various things. My assistant is responsive and is very professional. I have recommended Uassist.ME several times and will continue to do so.

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    Kenny, my Ussist.ME assistant is 5 star. She helps me with both professional and personal tasks with ease and diligence. She has learned several new programs that I use in my business with virtually no training. She is timely and has completed every task when needed or before. She has worked with me on a deadline helping me to get presentations to clients in a crunch. There has not been a task yet that she cant handle. I really enjoy working with her. She is great at taking direction and asking for help if needed. We have easy communication to get things done in a very efficient manner.

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    5 star rating in all fields. We have worked with Uassist.me for several years now. We have at lest one full time dedicated VA at all times, sometimes two. They are an outstanding company to work with and very effective.
    Mark

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    I need to leave a negative review of Uassist.me and warn potential new customers.

    TL;DR

    In a situation of crisis Uassist.me is no better than a VA hired from Elance/UpWork as they have in effect no backups. While their assistants have average market quality, their customer support is sketchy at best.

    The whole story

    I have used Uassist.me services for over a year. During this year I have not only developed a number of complex procedures and trained my assistant at lengths.

    All of the routine procedures have been documented in very detailed SOP (Standard Operating Procedures) documents on my demand. A few routine tasks have slipped through the cracks, as my assistant had some engineering skills and did not need to always have a super detailed guide.

    The assistant has never been as quick as someone hired on Elance, but I appreciated working together over a longer period of time. I was happy to pay the premium price that uassistme charge because I thought that they would better manage the staff that way. I was wrong.

    One Monday morning a few weeks ago I find an email in my inbox from Uassist me saying that they have fired my assistant (he did not sign an general confidentiality agreement or similar document).

    After I get over the fact that they fired the person I have been working with for over 1 year without asking me, I ask them for a solution and their only suggestion is that I train a new assistant.

    In fact they blame me for not using backup assistants in the past and thus not having a trained backup. So actually the whole promise of having managed VAs is not full filled in case of a crisis. You get the damage, plus they even blame you.

    I have been quite satisfied with my assistant, but I have to rate the service negatively on all levels because of the incompetence and – frankly – rudeness of the people handling the customer relationship.

    This is the last time I use a company to manage my VAs. Anybody who thinks that having a company like uassist.me manage your VAs would give any edge is frankly quite drunk. I suggest they sober up. The best person to manage your VA or your team of VAs is you. Not any company out there.

    Go out. Interview candidates. Pay them directly. That’s the only way to outsource to Vas as long as companies like Uassistme occupy this space.

    1. Thank you very much, Matteo, for your review.

      I wanted to clear out the air a bit with this situation and further explain for our experience. I personally handled Matteo’s account for a long time and it was a pleasure working with him during his time within our company.

      Unfortunately, due to an update on our clients’ security clauses, we needed to let his assistant go. Many of these assistants handle sensitive information, from regular things such as clients’ passwords or social media accounts, to highly-sensitive data, such as credit card information, IRS info, etc. As a company, we can’t let this information be threatened in any way.

      Furthermore, once you sign up, we STRONGLY suggest allowing us, as a company, to provide ongoing training to a 3rd party in addition to your regular assistant so that these issues don’t happen. A few clients, like it happened with Matteo, request not to assign a back-up or request for a full-refund for the days the assistant is on vacation. And while we try to be as flexible as possible with our clients, these requests alter our Standard Operation Procedures in order to ensure that the work, and the quality of work, will continue to thrive in case the assistant leaves.

      I completely empathize with the concerns Matteo shared with me and I 100% understand that people get attached to their assistants over time, but I’m positive that we have equally talented people on staff who would have been able to take over his assistant’s work, had we been allowed to train them through time.

      Thankfully, our staff turnover is very low, but we are straight-forward with our clients that there’s always a possibility that the assistant might leave.

      While we are disappointed that this business relationship ended the way it did, we had foreseen this move could bring some consequences, but our clients’ security/protection is more important.

      Best,
      Eduardo.

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    I had to post a review here as I used the reviews of other people on this site to make my final decision of going with UAssistMe. It’s a gamechanger. I had a conversation with Jackie, who convinced me that I needed two part time assistants rather than one full time. This ended up being incredible advice- I’ve got one “go to” VA who handles personal things and admin tasks, and a more creative guy who does blog post outlines, creating templates, logos, presentations, images, etc. They are both amazing and easy to work with. I was able to interview them both on the phone before hiring. They are open to feedback. I skype with or talk to my general VA almost every day and his attitude is outstanding. I’ve used videos to train them both and they are exceptional. I was recently on a business trip for five days and was so please to log in when I got home and see that everything was organized, turned in, and operated entirely without me. As my business grows, I may bring one or both on full time to help me. It’s been a tremendous boost to what I can get done every week and I can’t say enough about the get it done attitude and the friendly nature of both individuals. They also send an end of day report every single day so you know what they worked on, and they ping you if there are questions. I strongly recommend using a project management software program (we use Trello) and videos to show the steps of a project. I have been working with them for just over three weeks and it’s kind of amazing what we’ve been able to accomplish. I cannot recommend this service strongly enough! Thanks to all those who submitted reviews in the past, I clicked “submit” to hire them both and could not be more pleased with my decision. If you’re overwhelmed and doing too much yourself, you need UAssistMe.

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      Wanted to post an update to my previous review. I have decided to keep one of the part time VAs but end the contract with the other. If you decide to hire someone part time, I suspect that the person may get overloaded with tasks that need done for their other clients. In late June/July, I noticed that some of the reliability started slipping and things weren’t getting done without my prompting. To be clear, I had expressed interest in hiring this person FT but he already had obligations to other part time clients. For that reason, I’ve decided to get back on the hunt for someone full time that can be my go-to person. This is the downside of doing the part time contracts- I think managing other client’s things can overwhelm someone and become too much. That being said, when I addressed the issue with uassistme they were professional and promised to share the comments with the supervisor. I should have hired this person FT out of the gate. If you suspect that you have enough work for FT, I recommend hiring someone for it right away otherwise you might learn, like I did, that they cannot guarantee availability and the individual might become too busy.

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    I really need to share this one.. I started working with VA companies after I read Tim Ferris’ book (4HWW) and I love the concept. I own a Head Hunting Firm based in Miami and with operations in Latin America. I have used Uassist since 2010 and my experience has been great! At first I was a bit hesitant to work virtually and delegate tasks (and share info) to someone that I’d never met before… But after that, slowly, I started giving my assistant information about my business and it has been great ever since! I like that Uassitme is interested in long term relationships with their clients.

    My assistant is super dedicated! She even works afterhours when necessary and I feel a personal bond with her. I feel she is more like a partner than an assistant.

    Highly Recommended It!

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    Agree with Mr. Speight’s comment.

    We have had a terrific experience with our Uassist.me VA, handling all kinds of tasks related to the operations of our art gallery, ranging from paying bills, to research, to data entry, to scheduling appointments, as well as a range of personal tasks including translation, health insurance claims, etc. We even used the graphic design team with nice results.

    I have used a few other VA companies in the past and can definitely recommend Uassist.me as the best VA value I’ve come across.

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    They are legit. Have been using them for almost a half year now.

    My Uassist.ME business analyst was such a great help to me… organizing my life and business and just in general doing excellent work! I was compelled to ask her to assist me Full Time. Seriously. Just stop looking and do this. Now.

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    I really enjoyed working with Uassistme! They were very very accommodating to my needs at every level.

  4. I have been extremely happy with Dalila’s work and consider myself very lucky to have her supporting me. She is diligent, hard-working, professional and friendly. I know I can rely on her to properly execute the tasks that are requested and to pro-actively communicate with me. Despite the fact that she is virtual, I really feel that I have a trustworthy and dedicated person there for me. Uassist.ME also provides a great umbrella for her, providing a good infrastructure and extra support if ever needed (e.g. if she’s out sick on day, they have someone else who can help out). Overall, both Dalila and Uassist.ME have exceeded my expectations.

  5. Uassist.me has been great thus far. I had contact with a woman named Jackie at the start who helped me figure out what I wanted done and then they matched me with James. We did a Skype interview and though a BIT hesitant because of his age (20) I went ahead and hired him because they give you a week of trial time and I figured I could always say no if he wasn’t what I needed.

    He’s been great so far. I do feel somedays I’m paying for more time than I need in the initial phase and there’s a bit of “Oh crap what should I have him do this week” on Monday but it’s been amazing what I’ve ended up with. He’s helping me apartment hunt for a move to Denver, compared quotes for movers, found law firms for my partner to apply to, automated a lot of time consuming updates from my former employer and helped me create my potential client list for a new venture.

    After my first month his supervisor Eduardo contacted me to check in and see how things were going with James. I gave him the pro cons and he helped me tweak my tasks to work a bit smoother with James and also gave James some additional training. The company feels like they’re really taking care of me as a client thus far.

    In no small part thanks to James I’ve quit my management position to strike out on my own as a career/entrepreneurial coach. I’m planning on incorporating the virtual assistant work into my practice both for me and for my clients.

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    Can’t say enough good things about UAssist.me. We engaged with them in 2012 to have one of their reps help us out with general system administration and level 1 user support and the rep we were assigned did great following the instructions provided and delivering fantastic value and service. We had her provide Spanish translation services too and there were a series of grueling long system administration and other repetitive tasks that they simply saved us so much headache with. We paused their services for a few months and then re-engaged with them for another year; requesting the same rep. I personally know that I’d go back again to have the same awesome rep help us out with our next virtual assistant project. Keep up the good work!

  6. Are these comments legit? Some of them sound so fake. I have been considering using uassistME, but have not found many other reviews besides the ones on this site, which I do not know if they can be trusted

    1. Hey Nathan,

      Thanks for your note and definitely understand the concern.

      I make every effort to vet the reviews that go live on VirtualAssistantAssistant.com, but won’t pretend to have a perfect system.

      Among those on this page, I know David, Libby, and Michael personally, and of course Jackie has been great in my interactions with her.

      One thing that Uassist has done a good job at is recognizing the exposure from the site and really being proactive about soliciting their own happy customers to come say nice things about them. (And I’m sure not pointing out the site to their less-than-happy ones, but hey, I can only moderate what comes across my desk.)

      I think it’s one thing that’s helped fuel their growth the past couple years.

      I see a lot of shady fake comments come through and am actively moderating for fakes. It’s kind of a fun game 🙂

      But there’s nothing like first-hand experience. If you’re on the fence, my suggestion would be to set up an interview or short trial and see how they perform on the job.

      Thanks again for stopping by,

      Nick Loper
      VirtualAssistantAssistant.com

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        Thanks, Nick for your feedback. I actually decided to bite the bullet and give Uassist.me a try, so I wanted to come back and assure your readers that I have had some very positive experiences with Uassist.me, like many of the other reviews here. I have now been using them for a little less than 2 weeks, but right away I noticed some major differences of Uassist.me over other companies I have used overseas. So far they have been very good with communication, proactive with getting things done, and delivering very good quality. The assistant that I have been working with is very pleasant to interact with. I know it is still early on in the process, but I am hopeful that Uassist.me will be a good choice in the long run.

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    uAssist.me is Awesome.

    I’ve had great success using them both for myself and for clients. The founder is truly amazing and his dedication for making the best VA platform is tremendous.

    I’ve used them for both technical work, general and even cold calling. They’re easy to work with and love how they’re in the same timezone for USA vs. the 12 hour difference.

    Their workers are sincere, hardworking and great team players.

    Highly Highly Recommend ~ Mike Kawula | Self Employed King

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    I can’t say enough! Absolutely FANTASTIC! Eduardo’s communication is second to none.

    These people really saved me. They came in at the tail end of a website, and brought it from “almost done” to WELL DONE!

    I’m now having them work up a newsletter for me. I looked around a good bit, and even had some work done by one of the freelancer-type sites. Nothing touches Uassist.ME.

    GREAT value for your money. Go ahead and hook up!

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    UAssist.ME has been great for me. Our company processes have constantly been changing over the past few years and the VAs at UAssist.ME always adjust. It’s not an easy task to take care of all the customer and hotel needs and I’ve been pleased with their flexibility and growth along the way. They have helped with various SEO tasks, phone call handling, order processing, minimal accounting, and other random daily tasks. I’ve worked with 3 VAs and overall their spoken English is great and their written English is just below great. All 3 have been a pleasure to work with despite what can be frustrating and unpredictable work. I have worked with them to streamline our processes and every week we have been improving. The company wouldn’t be able to function without them, and I can not express how happy I have been to finally find a VA company that adjusts and cares about their client’s needs.

  7. I have loved working with Uassit.me. Diana has a broad skill set and she has helped me with everything from designing word press pages, to infusion soft, to social media. If there is something I need, she is quick to learn and make it happen. I love having her as part of my team.

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    Using a virtual assistant was new to me and my husband for our real estate business. We did a lot of research and decided on UAssist.me. We have been very pleased with that decision ever since. I love that our virtual assistant has created a manual that allows me to seamlessly complete rare tasks with ease. Also, I know that if our VA is out sick or on vacation, another VA can complete tasks without skipping a beat. It is very nice to know that our needs are going to be covered without fail. Additionally, our VA is self-sufficient. Our VA checks her to-do-task file daily and works independently to complete items. While we may need to work together on occasion, as the VA learns a new task, 90% of the time our VA works independently. The technology knowledge of our VA is most valuable. I do not have a strong technology background. When I get in a jam, the VA researches, find the answer, uses screen shots to then get me through the issue, step by step.

  8. Thank you for your testimonial Stephi!

    It was a pleasure having you as a part of our clientele! We do the best we can to effectively (and timely) satisfy our clients’ needs, no matter where they are physically located, which is a little bit complicated with Australia in comparison to the U.S. and Canada, but we’re always happy to give it a try.

    We hope to work together in the future, perhaps in less time-sensitive projects, maybe related to design or programming.

    Wish you lots of success on your endeavors!
    Eduardo.

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    My company worked with one assistant from Uassist.me for a few month on a part time basis. Overall, I have been really happy with the work my assistant provided which was mainly updating social media sites and doing photoshop work. We used the walkie talkie app Voxer to communicate and it worked really well for us. Unfortunately, due to massive time zone differences we had to cancel the subscription.

    However, I would recommend Uassist.me to anyone who is looking for a VA.

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    It can be difficult to find reliable people. With Uassist.me, their entire operation very professional from leadership to assistant. They are quick to respond, reliable, and you really feel like you have a great resource as part of your team.

    They also are able to provide multiple skill sets. If your assistant is not available for a day, you will know ahead of time and have backup support.

    Uassist.me makes it easy to scale your business needs up or down depending on growth.

    I’m very pleased with Uassist.me and would give them 6 stars if I could.

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    I have been working with uassist.me for several months now and could not be happier. My initial project was having them put together keynote presentations based off of articles that I had written. I needed someone who could read the article and make the presentation without me having to tell them what to put on the slides. If anyone has worked with overseas freelancers in the past you likely know that these types of projects which require discretion normally cause issues.

    I am pleased to say that after just a couple pieces of feedback on the first presentation my VA now puts the presentations together with zero input from me. Since they did such a good job with that I asked if they could edit videos for me as well, which to my surprise was not a problem either. The same VA was able to edit videos using final cut pro without an issue. I have also used him to setup a podcast, design my youtube channel and more.

    While I have not had any issues I also take comfort in the fact that uassist.me has managers that work direclty with the VA’s that I could have contacted had their been any issues.

    1. dear david,
      if you’re the david waring who lives in NYC, then we’ve met before because your father is my realtor at lake gaston.
      what a coincidence!
      hal

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    My experience with UAssist.Me over the last 9 months has been outstanding in every way.

    My assistant is exceptional. She has done a far better job than any of the ‘in office’ assistants I have had in both quality and efficiency. She speaks English at least as well as I do (and is teaching me some more Spanish). She is very responsive and she makes fewer mistakes than I would if I was doing the work myself.

    My assistant basically runs our entire company. She is responsible for all email and physical mail (we scan it to Google Drive). She produces all production documentation and creates all invoices. She enters bills, creates purchase orders, and processes payroll. I spend about 30 minutes a day to QC what she has done but there are rarely mistakes.

    None of this happened by magic, though. First, I interviewed until I found someone who had the skills and the right attitude. Second, I spent a lot of time with her in the beginning on training and I only handed off new tasks when she had mastered the current ones. Third, we wrote a detailed procedure manual together that we have kept up to date. Finally, we communicate whenever necessary over Skype usually by text message, but verbally and with shared screens for complex questions.

    The relationship with a virtual assistant is no different than any other relationship. It all comes down to the people involved. I consider myself fortunate that the person I chose turned out to be a very high quality individual. I give the credit for that to UAssist.Me. They found and hired her, not me.

    The success of the relationship is based in communication. We spent many hours on Skype in the first few months. I knew that I wanted to achieve a situation where my assistant was basically running the business, and it was important that she understand both what and why.

    We also built the processes, systems, and controls that we needed. It was more that we adjusted things that were already in place to fit the virtual assistant paradigm.

    A lot of people were skeptical that this would work, but it did … beautifully. I have recommended UAssist.Me to several friends who are now using the service and loving it as much as I do.

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    I have been with Uassist.me since the beginning of this year and I am completely happy with the service that I have received!!

    First and foremost is that I was skeptical to sign up and if I hadn’t that would have been the biggest mistake I have ever made to my business. The communication level, both oral and written, along with the intellect of every member of this company that I have dealt with far exceeded my expectation!

    My assistant, Wendy, feels so much more to me like a co-worker/friend than an assistant. She is very responsive to all the tasks as I provide them but even more importantly she goes on to complete items on her own without me having to intervene and give direction; she knows exactly what to do and just does it. I absolutely love this about her!! I never have to worry about if something is getting done or not because she is always on top of it that by the time I even begin to ask about something she already has it complete.

    She is also very smart and thinks on her feet so things don’t stop if there is uncertainty, she will ask me for clarity if needed but most of the time she just figures it out.

    I have her speak directly with my clients and every single one of them has had over the top nice things to say about her. I actually prefer that she speaks with them before me most times because she does such an excellent job in setting them up for me and thus making my job by far so much easier.

    She is a true partner to me and has saved me so much time; she is a true asset to me and my business! I feel that she is a part of my business and she has the same genuine concerns as I do, which, as any business owner knows, is the most important aspect to ever have with anyone who works with you.

    I have hired many employees in the past along with other virtual assistant companies and she, and Uassist.me, is by far the best solution, hands down!

    In regards to the company directly and the management I have absolutely nothing negative to say. My payment is processed accurately and conveniently that I don’t have to keep up with it, saving me time. Since there are no problems I rarely have to deal with management at all but when I have, such as when signing up, to discuss vacation time, etc., they have been extremely professional and direct enough so as to not take any more of my time than needed.

    Also, I really like their formula of concentrating on task versus hours. With other companies, and employees at times, I feel “nickeled and dimed” and I have to keep up with exactly what they are doing and how long it takes per tasks. This is counterproductive for me and requires more time than I have to give. I have no need or desire to micromanage and the last thing that I need is another task for me to do. Some days are light, some days are heavy, but the work gets done everyday.

    I think this company has, teaches, and hires based off of their solid core values and team work mentality. This is a fantastic benefit that I get to take advantage of everyday that they work with me.

    The last thing I will say about Uassit.me management is that they care about you as a customer even in the basic sense of how many hours you spend on. They discuss with you the primary tasks that you have and your feeling on how long tasks that they are not familiar with take and suggest a plan that fits you best. Never once do they try to force you to pay for hours on you that you don’t need.

    Nothing I say could ever amount to the proper recommendation, they have been that great to work with!!!

    So sure as the sun will shine, tasks are completed before expected and always in an exceptional manner!!!

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    I want to take a little time to write about how happy I am with my TWO assistants from UAssist.me. I am the founder, CEO, and Head Writer and Editor for two related but separate companies. I first contracted from UAssist.Me for an administrative assistant to help me with just “keeping things straight” as well as doing some (OK, a LOT) of the posts for my blogs as well as marketing articles and other writing tasks as necessary. That went so well, I then contracted an additional assistant to manage all of my social media and web maintenance and design tasks. Priscila and Danny are very well trained, are a joy to work with, and are able to complete in a timely manner any and all tasks I have for them. Along with my husband and business partner, the four of us are really a great team working together for the success of all of my companies. Because Priscila and Danny can take care of all of the “back office” and marketing tasks and activities, my husband and I are free to focus on direct client work to grow our client bases. Priscila and Danny are even able to decide which of the two of them is best suited for a particular task. Danny re-designed my main website–it looks GREAT! Finding and hiring the professionals at UAssist.me was the best business decision I’ve made. Thanks to Priscila and to Danny and to everyone at the Company! You are ALL wonderful!

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    What could I possibly say about these guys that hasn’t been said before?

    Well, I truly enjoy working with them. In my case, every task has been successfully delivered and professionally executed, from the easiest screening call with a client to keep up with a rather messy QuickBooks account. Sure, they might be a little bit more expensive than other companies I tried before, however, I think they’re definitely worth the extra bucks. I particularly enjoy having someone equally qualified assigned to my stuff when my “main” assistant is not around (she had a baby recently and had a three month maternity leave). If they hadn’t told me, I wouldn’t have known! Their work was consistently brilliant.

    Give them a try, it’s worth the investment.

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    I had a couple of experiences with assistants from different companies prior finding Uassist.me and the outcome was certainly different… Even though I always try to allocate as much time as I can, some people just wouldn’t understand my vision, unlike Patricia, from Uassist.me. She has been nothing but golden for me.

    Granted, at the beginning, I had to take a little bit of time (which I was already tired of doing – and a bit reluctant), but she has helped me millions since then. She took ownership of everything that I delegated her and continues to do so, at the time being, she’s my point of contact for all the rest of virtual staff I have in my business, she’s slowly moved on to a shared resource to a full-time resource, at the beginning they worked from 2-4 hours per day, depending on what I needed and as I long as I gave clear guidelines everything came through like golden. Anyway, I think allocating a bit of time went a long way with them – and when she has been out sick or on vacation, her back-up, Karen, does a wonderful job as well.

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    I’ve been working with Uassist.ME since the very beginning of my journey in the e-Commerce world. They created my logo, my website and worked on social media media strategies for me. Nowadays, they take care of my customer service and help me find alliances with other businesses around the world that would like to carry my brand. I’ve worked with 5 different people in different areas and they have truly been nothing but professional and understanding of my concerns. Overall, very good experience.

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    I found a great virtual assistant through UAssist.me, but after nearly two months, I am cancelling the service.

    Why? It’s simple. In my first month, I tried to offload research that I normally do myself (although my products are technical, the searches were typical Google searches, such as updating my Christmas card address list).

    Things that had taken 2-3 hours with assistants on Odesk.com were literally taking 4-7 days to complete with UAssist.me. This was a problem for me, so after my first month I was going to quit, but I decided to try a 40 hour plan instead of 80 and just do the research myself and let the remote assistant answer calls and emails.

    I tried to send all of the phone calls that would typically go to our answering service, but more often than not, the calls went to the assistant’s voicemail. When I asked for a solution, they did have somebody else pick up the calls, but it was a source of frustration because of simple things like leaving out order numbers. I stopped sending calls and emails to my assistant until my service expires on April 4 and I’m back to my answering service and answering calls myself.

    However, I don’t fault my assistant, who was great, and friendly, and I really had the sense that she was doing her best. For example, in the first two weeks she had a faulty headset and it was very difficult for me to hear her on the phone so I asked them to change it. Management kept saying it was fine until they finally did change it and the problem was solved.

    The one problem I did have with my assistant was that I use Google Docs and prefer for work to remain in google docs, but at the end of the day, I was always sent an export from google docs with the day’s work, which didn’t sync with my other partners. I did communicate this concern a few times, but perhaps I wasn’t adamant enough. In any case, after the first month, I stopped sending research projects so this wasn’t an issue.

    I have a sneaky suspicion that management at Uassist.me over-packs the schedules of their assistants. They tell you that each assistant serves two order more clients, but you get a sense that it’s definitely more than 2.

    I believe that the star categories on this site leave out important metrics such as “efficiency,” which could perhaps be lumped in with quality of work, but I don’t believe that the two are analogous. The work was always completed at a high quality, it just took entirely too long to complete.

    Don’t get me wrong, in some areas Uassist.me really excelled and just because it was the wrong fit for me doesn’t mean it might not be great for you. For instance, I had a German customer, and they had a German-speaking rep handle the call. The assistants definitely think on their toes, it’s just a shame that the hours that you pay for seem to not entirely be based on the hours available to us, and the official review on this site seems to also indicate that they think less in terms of hours and more in terms of tasks completed. I just think that their metrics are way off. I’d happily pay more for a service that provides an accurate number of hours.

    1. Jason,
      Thanks for your honest feedback.
      We pride ourselves on not tracking hours as most VA companies, but progress and I am sorry you didnt experience this.
      We will take all of your feedback into consideration as our goal is to improve continuously.

      1. Thanks for the response. Once again, everybody at Uassist.me was professional throughout.

        Nevertheless, while you say that you pride yourselves on not tracking hours, you *are* purportedly charging customers based on the number of hours used.

        Since you don’t track hours, should everybody select the cheapest $250/20-hour plan? That’s what I felt like I was getting for $699. Perhaps if I paid for the $250 plan, I’d feel better about the value of the service.

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    I am very pleased with the performance of our virtual assistant provided by Uassist.me. Our assistant was a quick learner, was able to accurately follow directions, and had a good eye for detail — really important for Quickbooks and travel arrangements.

    Daily reports on tasks accomplished, and projects in process were a great way to stay on top of things and ensure that our VA was productive and on task w/o our having to constantly check her work.

    We’ve been with them almost 2 years. I’d recommend UAM to anyone looking for a VA, and especially for those who need a VA that has the ability to pay for products and services with a client credit-card (like booking flights and hotels).

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    Just a quick message to express my gratitude and appreciation for Raquel Mancia. Raquel is very professional and personable and I enjoy working with her. She is very responsive to my requests and is not afraid to ask questions to clarify what is requested.

    Thank you to U Assist Me for providing a valuable service and in terms that meet my needs.

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    When our business started to ramp up, we needed to find a quick, affordable solution to help with our administrative tasks for our web businesses. Uassist.me met all of our criteria and I appreciated how we could interview each candidate and really select the exact administrative assistant that was right for our business needs. We love how we can come into the office and already have our to-do list being worked on or completed. We were able to focus on building the business and leave the daily time-consuming, administrative tasks to our dedicated assistant to manage and effectively maintain. We also really like having Uassist.me resources as really part of our team, yet not burdening us with the costly payroll and human resource overhead costs like actual employees in our offices. We would recommend Uassist.me to anyone wanting and needing help that they can rely on for quality, effective work without headaches:)

    Thank you Uassist.me!

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    I wasn’t keen in believing in virtual assistance, but with my budget I could not afford to pay for a full time physical assistant. Browsing the web I got to uassistme. During the morning I had the opportunity to handpick my assistant by interviewing and testing their work and the next day I was already training her. This was my very first good impression!

    Each day I receive a summary of what she did. She has excellent MS Office skills, she’s bilingual in English and Spanish and takes initiative sometimes without explicit instruction. She also has a supervisor and a trained backup. The uassistme concept and people were definitely the best I found.

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    I started working with VA companies after I read Tim Ferris’ book (4HWW) and I love the concept. I own a Head Hunting Firm based in Miami and with operations in Latin America. I have used Uassist since 2010 and my experience has been great!

    At first I was a bit hesitant to work virtually and delegate tasks (and share info) to someone that I’d never met before… But after that, slowly, I started giving my assistant information about my business and it has been great ever since! I like that Uassitme is interested in long term relationships with their clients.

    My assistant is super dedicated! She even works afterhours when necessary and I feel a personal bond with her. I feel she is more like a partner than an assistant.

    Highly Recommended!

  9. @Paula

    Thank you for your feedback. At Uassist.ME, we sincerely appreciate the feedback we get in order to constantly improve.

    We apologize about your experience, we realize that it is not always possible to attain a successful business relation with each and every one of our clients, many factors can come in between, including communication issues. That being said, we do care about our client experience and offer them numerous options (including changing assistants) to experience the true quality of our services and our commitment to being one of the best outsourcing companies in the market.

    Up to date we’ve had a 97% customer satisfaction rate so we are truly sorry you did not have the pleasent experience that most ouf our clients have had.

    Please do not hesitate in contacting me for any further comments.

    Best,

    Jackie Vicente
    Customer Relations Manager

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    I’ve used UassistME for the past year and so far I’m loving it… (before uassist I used asksunday and a couple of freelancers from Elance)

    Pros:
    – Perfect English
    – Response Time
    – Love the fact that i can contact my assistant via BBM
    – I got to interview the assistant before and was offered to change her if I was not satisfied (which did not happen =) )

    Cons:
    – More expensive than the average company

    Some of the tasks Uassist.ME is handling for me are answering emails from my clients, working with our fullfilment center, personal tasks (travel mostly), and handling some social media for us.

    Regarding my experince with asksunday… I think most of my frustration was that they did not understand my business and found everything to be complicated. I had to explain several times each task and they still didn’t get it… in the end I did not like how I had to pay for their inexperience (because they bill by the hour).

    I then hired a freelancer with Elance but I didn’t like it either, she had this as a side job and I felt my company was not her priority.

    My suggestion would be to invest time in your assistant to get the most out of it…

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    I do not know who the individuals here are working with. We have used Uassist.me for about 3 years. The service at best has been a 5/10. we use them because they are cheap, however in the long run it’s turned out to be very expensive. The current VA is probably 8 years old, and even some 8 year olds would do better. Many mistakes on projects and nothing ever accurate. They do answer the phone sometimes, mostly it’s a bad line with the VOIP lines.

    Recently it’s unacceptable, management does not care about the customers experience and it’s at the point where they do not even apologize for the bad service.

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    My assistant, Virginia, is the light of my days!!

    I have been working with Virginia and Uassist.ME for almost a year now and my assistant has become key to my business and personal life. I sincerely think that I’m getting much more than I’m paying for.

    Her attitude is the BEST and her work is sincerely outstanding. Whenever she has been out on vacation, I have barely noticed any difference anyway – aside from the fact of the upbeat personality, but her back-ups have almost equally delightful.

    I’m very impressed with this service and would highly recommend it.

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    I have worked with other independent virtual assistants in the past, and this company provides a high level of service and reliability compared to them.

    After a period of training, I feel like my assistant understands my brand and is able to make appropriate decisions based on my values. I own a small business that manufactures an item and then sells via the web. My assistant handles a variety of small tasks each day for me, from answering the phone, to email communications to maintaining our inventory spread sheets and reordering things when they get below our reorder points.

    This company is excellent with their communication. In addition, when my assistant is out, they have others whom she has trained on her daily and weekly tasks ready to take over. Before I started working with Uassist.me, if my assistant was out, those tasks would fall back to me. Because Uassist.me is consistent and responsive, it is a weight off of my shoulders as a business owner because I can trust the tasks to get done.

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    After working with independent assistants for some time across various small projects, UAssist has been great for me in several roles, a testament to their flexibility. Whether helping out on personal matters, tending to regularly scheduled tasks that sometimes escape my fulltime staff or on independent projects I have really appreciated the dedication and communication. Not every task was handled perfectly, but with clear communication on both ends I’m sure there is no better value out there. Highly recommend.

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    It was easy. I wrote up a JD for the assistant I needed. Got to interview 3 or 4 candidates. Selected the most suitable and trained her for about a month. After that, the assistant was on her own. Receiving my tasks, giving me a daily progress report, learning my ins and outs, and likes and dislikes. It has been now two years and my assistant has grown from personal assistant to project coordinator for personal and work related matters. I currently work as Vice President for VIACOM International. From basic administrative needs such as keeping my agenda and travel arrangements, to coordinating my philanthropic endeavors such as: art exhibits, printings books, organizing my expense reports, social media management, and many other mid level management tasks/projects. Like anything, the more you put into it, the better your return.

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    I wasted money on multiple virtual assistant services — Indian, American, etc. — before finding UAssist.me. I was fast dependent on my dedicated assistant: besides being bilingual, smart and professional, she quickly understood, without explicit instructions, how I preferred to communicate and have things done. And when she went on vacation, had no one told me I may not have noticed, as she carefully trained her replacement to complete recurring weekly tasks. UAssist.me will make your life better, and is one of the best deals on the internet.

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    We’ve used Uassist.ME for quite a while and couldn’t be happier. I’ve used other VA services based in other countries and had nothing but frustration. Uassist.ME was the answer to our prayers. Prompt service and high communication. We wouldn’t hesitate to recommend this company to our friends and family.

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    I started using Uassist.ME in 2010 after much research. They’re boutique style of business appealed to me. My VA – Jackie – is an absolute star and I genuinely cannot imagine my business without her. The learning curve for her was steep but in no time she seamlessly took over many of my admin roles. This has freed me up to focus on growing the business. I also have more time for family. This sounds cliche but i am truly grateful for what they have done. Keep up the good work!

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    I have worked with Uassist.ME since 2009. They have done a tremendous job. The best thing about this company is their flexibility to adjust to our company’s specific needs. They are always willing and committed to getting the job done right.

    We would recommend this company to anyone (except our comeptitors 🙂 )

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    We’ve been with Uassist.ME for a couple years, and can’t imagine life without them. It’s funny, we did a lot of research on virtual assistant companies, but ended up going with this small and relatively unknown one. And even as they’ve grown over the past couple years, they managed to maintain a small-company feel and great service.

    I like how they are close to the US, and have a long list of bilingual, qualified virtual assistants. During our time with Uassist.ME we have worked with some phenomenal individuals (thank you Maria!) who learned very quickly and were always reliable at completing tasks.

    Our assistants have been pleasant to work with, and the company has been very accommodating, working hard to make our needs a priority. We highly recommend Uassist.ME!

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    I want to share with you my experience with Virtual Assistance. I own a travel agency in South Florida, and started oursourcing a couple of years ago thanks to what I read on Tim’s book.
    Getfriday was my first experience we lasted like 2 months. They changed my assistant 3 times! the first two because they quit or were fired and the last one because i requested a change… their service was so dissapointing that I cannot even begin to describe the amount of time and money I lost trying to make it worrk.
    Next, I tried AskSunday, since it had a lot of media exposure (TIME, CNN, etc.) this was by far the biggest dissapointment, not only they are expensive (up to $15/hr) they take FOREVER to do the tasks, even if I mark them URGENT… I really was about to giveup on the whole VA deal… but a friend of mine recommended http://www.uassist.me and Oh-My-God! what a change!!! I am really amazed! their service is great.. well for starters they DO speak english!!! and spanish (which is great since I live in SFL) I really really reccomend them!!!
    If you need more feedback or tips let me know! I think I have been through a LOT! to finally finding the near-perfect assistant!
    Best,
    S

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