Uassist.ME is a virtual assistant company and business process outsourcing company (BPO) with offices in Miami and El Salvador. The company was founded in 2009 with the idea of providing remote administrative services to clients in the US and around the world.
Because of their location and timezone – El Salvador is only a 2 hour flight from the US and operates on Central Standard Time – Uassist.ME considers themselves “nearshoring” more than “offshoring.”
The company has earned a number of accolades in its relatively short history. In 2012, co-founders Alfredo Atanacio and Rodolfo Schildknecht were named to Inc. Magazine’s 30 Under 30 List, which honors “America’s Coolest Young Entrepreneurs.”
Since I first came across the company in 2011, they’ve been growing like crazy, practically doubling in size each year. They recently built a shiny new office space to house their team and it even includes a co-working space to host other entrepreneurs in a professional environment.
Interview with Uassist.ME Co-Founder Alfredo Atanacio
VAA Exclusive: Mention referral code VAA20 to get 20% off your first month.
I spoke with Joselin at Uassist.ME, who helped walk me through the company’s services. I found her to be professional, friendly, and energetic, with excellent English skills (and naturally Spanish skills as well).
She explained that her Uassist.ME co-workers are all fluent English speakers with neutral American accents because of their proximity to the US and familiarity with the culture. In fact, El Salvador uses the US Dollar as their official currency.
The company specializes in remote administrative services, but is expanding into e-commerce, back-office, lead generation, and digital marketing services.
Uassist.ME has attracted clients in the US and Canada, and even India, the proud leader of virtual assistant outsourcing.
The company has developed expertise in e-commerce and digital marketing and has a number of case study articles to prove it. Beyond that, their flexible and custom solutions allow customers to ramp up teams of multiple staff members quickly if needed.
Uassist.me Plans and Pricing
Their standard plan is $959 for a part-time shared assistant. This means you have a dedicated contact who is there during your business hours, 40 hours a week, but they also report to one or more other clients as well. They’re available to work on your tasks for up to 4 hours a day.
That works out to about $12 an hour if you max out the 80 hours a month.
The advantage is you have a dedicated resource “on call,” without the full-time salary.
A Few Hours a Week
A smaller, 20-hour per month plan is available for $399 ($19.95 per hour). In this case, your shared assistant would be available all day during US East Coast business hours but would only be able to spend an hour or two on your tasks.
It’s a great entry-level outsourcing plan because you still get a dedicated point of contact who’s “on call” during the day, without having to front the full or half-time salary.
Full-Time Support Options
If you have enough work to keep your virtual assistant busy full-time, Uassist.ME offers full-time dedicated service for $1598 a month.
The new Full-Time Support Team option consists of a “pod” of 3 assistants with up to 3 different skill sets. This plan is currently priced at $1798 per month.
A team captain is in charge of distributing the work between team members internally and making sure deadlines are met. Under this plan, Uassist also provides cross-training between team members, so if someone is absent, the rest of the team can cover.
The video below explains a bit more about how it works:
Uassist.ME recently launched specialized solutions tailored to specific industries. This solution consists of remote teams that specialize in e-commerce, lead generation, digital marketing, or real estate services.
Uassist.ME schedules a call to go over your outsourcing needs, and assembles a team, and comes up with a customized solution.
Success is tracked month-to-month to make sure goals and objectives are being met.
Pricing for these services varies depending on clients’ needs, request a consultation HERE for a discovery call and a tailored quote.
Uassist.ME service is billed month-to-month, with no long-term contracts.
Ready to give them a shot? Mention referral code VAA20 to get 20% off your first month.
Note: As you can see, that video is several years old so I’m due for a new trial!
The company stacks up well against their US-based competition, both in terms of pricing and services offered. The nearest competitor would be ClearDesk in CA. Another similar model is RemSource, Time Etc may also be worth a look.
Have you worked with Uassist.ME? If so, please share a review of your experience using the comment form and star-ratings below.