FreeeUp is a virtual assistant service that offers virtual assistant services to customers all over the globe and specializes in the eCommerce industry. They are a relatively new company to join the virtual assistant space, starting operations in October 2015.
The company is based in Florida, US, with their virtual assistants based all over the globe. They offer a wide range of prices and skill sets, so there is a good chance most people will find a virtual assistant to meet their budget and outsourcing requirements.
The company is run by Chief Executive Officer, Nathan Hirsch, and co-founder, Connor Gillivan, who fills the role of Chief Marketing Officer. They both have an extensive background in eCommerce business having sold over $25 million on Amazon and started the company to primarily help other eCommerce business owners looking to outsource tasks.
The company utilizes virtual assistants that are experienced and highly-skilled in the eCommerce industry and puts each applicant through a rigorous interview process to assess their skills, attitude, and communication before allowing only the top 1% of applicants to enter the marketplace.
The company connects with each client one-on-one to learn about their business and discuss their requirements. This gives you the opportunity to talk through exactly what you are looking for from a virtual assistant, and they will do the rest introducing you with the most suitable assistant for the given project.
On the backend, the company protects its clients against turnover. In the rare case that a VA has to stop working with you, FreeeUp replaces them immediately and covers and replacement costs.
FreeeUp Intro Video
FreeeUp has a four-step process when connecting with new clients:
- They connect with you to learn about your business and how they can best help.
- You are introduced to the virtual assistant the company has matched you with.
- You have an opportunity to work with your assistant and train them on your processes.
- A representative checks in after a few days to see how the relationship is working out between you and your VA.
Virtual assistants offering their services on the FreeeUp Marketplace specialize in helping business owners in the eCommerce industry. If you run an eCommerce business or are looking to start one up, their assistants are experienced in the industry and can provide the support you’re looking for.
Here are the 4 main areas they support:
- Business Operations
- Digital Marketing
- Web Development
They offer support with product sourcing, order fulfillment, customer service, product listing, advanced Amazon management, eBay store growth, content creation, Shopify, and much more. This seems like a perfect fit if you’re involved in the Amazon FBA boom.
Due to customer demand, FreeeUp has also recently expanded to offer services outside of eCommerce as well: Facebook Ads, Google Adwords, sale funnels, social media management, web development, web design, blogging, and much more.
FreeeUp Founder Interview
I had the chance to sit down with Nathan to get the inside scoop on what FreeeUp is all about and how it works.
Plans and Pricing
You can expect to pay between $5-$50 per hour depending on the level of skills and experience you require in your virtual assistant.
They also offer a consulting service which ranges between $30-$50 per hour.
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How it Works
Nathan sent me this infographic (made by a Freeeup worker) to help explain the company and its processes.
FreeeUp specializes in ecommerce, which separates them from other general virtual assistant companies. On the lower end of the price scale, companies like eLuminous Technologies and VA Staffer profess to have ecommerce expertise, and can be very effective if you already have some standard operating procedures to plug a VA into.
Have you worked with FreeeUp? If so please leave a review below to help others with their decision.