Overall RatingNo Ratings
Quality of WorkNo Ratings
CommunicationNo Ratings
ValueNo Ratings
This post may contain affiliate links. Please read my disclosure for more info.

Smith is virtual call answering service for small business and individuals. They answer your inbound calls, take messages, arrange appointments, and more, so you don’t have to.

The company was founded in 2015, their headquarters are in Palo Alto, CA, and their team is spread across the US.

About Smith

The company was founded by Aaron Lee and Justin Maxwell. Aaron is a former CTO at The Home Depot and one of the founding engineers on Google Video and led YouTube monetization.

Justin was the design lead for Google’s Android Auto, and has designed products for Apple, Mint, Sony, and plenty of other startups.

They started Smith because they are passionate about helping small businesses and startups. Justin said they had the idea for Smith, “After repeatedly hearing that existing options simply weren’t what our customers wanted.”

Where Smith separates themselves from a lot of the other virtual receptionist services is in their billing. They charge per-call, not per-minute.

Virtual Assistant Assistant Exclusive: Use code VAA at signup to get $25 off your first month!

This model will offer greater value to businesses that receive fewer calls with longer duration. Don’t worry about spam or unwanted calls either, these do not count towards your monthly quota of calls.

Services

Their receptionists handle just about anything they can from the end of a phone line. Most commonly their services include:

  • Call answering
  • Taking bookings and scheduling appointments
  • Live call transferring
  • Delivering voicemails via SMS or email
  • Providing you with instant call summaries
  • Setting up custom voicemails
  • CRM integration with many popular CRMs
  • Spanish speaking callbacks
  • Zapier-parseable email format for Zapier integration
  • Call screening

Smith not only take inbound calls, they can make outbound calls on your behalf too. You can leave it to their receptionists to book appointments, return calls, find out information, or carry out cold calling.

Plans and Pricing

Smith charge per call, not per-minute like most virtual receptionist services. They currently have three monthly plans as follows:

  • Starter – $60 per month – 10 receptionist calls and 1 live transfer phone number.
  • Basic – $150 per month – 30 receptionist calls and 2 live transfer phone numbers.
  • Pro – $450 per month – 100 receptionist calls and 5 live transfer phone numbers.
  • Custom – If none of the above meets your needs they are open to putting together a custom plan if you contact them.

Virtual Assistant Assistant Exclusive: Use code VAA at signup to get $25 off your first month!

All of their packages also include:

  • US-based receptionists available during business hours of 9am to 9pm EST/ 6am to 6pm PST.
  • Daily and instant summaries of calls taken via text or email as and when you want it.
  • Live transfer of priority calls.
  • Voicemails transcribed and sent to you via email or SMS.
  • Spam and sales calls are blocked without charge.
  • Call screening and prioritization of calls.

They offer a free 30-day/10-call trial if you want to test their services. You can even keep your number if you decide not to continue with them.

Smith Alternatives

Gabbyville and Vicky Virtual are two highly rated virtual receptionist companies worth seeking a quote from.

Like a lot of virtual receptionist companies, they both operate on a pay-per-minute model however, so your decision may be swayed depending on which model offers the most value to your business.

Your Turn

Have you worked with Smith? If so, please leave a review below to help others with their decision.

Write a Review

Overall Rating
Quality of Work
Communication
Value