Delegated (formerly known as Red Butler) is a US-based virtual assistant company. They offer a range of virtual assistant services and pair clients with college-educated assistants based in the U.S.
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Table of Contents
About Delegated
The company is headed up by the founders of companies like SuperFat, Grasshopper, and Chargify.
Red Butler was a long-running executive assistant and concierge service, actually dating back to 2003. So why the rebrand?
Here’s the official line:
“In the past three years, Red Butler has grown from buying concert tickets and making reservations to reviewing business proposals, handling expense reports, and more. With Delegated, you can now delegate even more of your to-do list — so you can get back to the things that matter most.”
Delegated still serves both busy individual and family clients, along with business customers, but it sounds like they outgrew the “butler” tag and now handle a much wider range of tasks.
Looking through their list of services, whatever industry you’re in or the types of tasks you want to outsource, they want to hear from you.
Why Delegated?
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All Delegated assistants:
- are U.S. based
- have real-world verified experience
- go through an “intense” screening process
Another point of differentiation is every VA is an employee of Delegated, not a contractor. They argue this move increases quality, ensures availability during business hours, and improves accountability and information security.
On top of that, Delegated also provides proprietary training and on-going education.
How Delegated Works
To get started with Delegated, the first step is to select one of their pricing plans. (see below)
After filling out your details, a member of their team will contact you to arrange a call. On the call, they’ll ask some questions about your business so they can select the best-suited, dedicated assistant for you.
They’ll then introduce you to your assistant, your backup assistant, and assign you a member of their support team if you have any questions along the way.
You’ll then be given access to their workflow systems. Here you can track your tasks, see where your assistant is spending their time, and upload files and communicate with our VA directly.
Your assistant will be available from 8am-5pm your time. (Delegated also has some 24/7 team members available to handle emergency tasks.)
Services
Delegated’s virtual assistants will take on just about any business tasks that can be completed remotely.
They have a list of specific roles to give you a better idea of the areas they serve, some of which are:
- Executive assistants
- Virtual receptionist servce
- Amazon assistants
- Pinterest assistants
- Real estate assistants
- Sales assistants
Like most VA companies, they don’t limit themselves to any set tasks or roles.
In fact, they’ve also started hiring for specific industries. For example, Delegated now has Dedicated Assistants experienced in specialty industries such as finance, technology, medical, and legal.
According to my contact, “These hiring changes have provided us with a team that can not only cancel your dentist appointment but also handle legal & medical intake forms, expense reports, e-commerce administration, market research, and more.”
Whatever your requirements are, they’re likely to have an assistant with the relevant skills and experience.
Plans and Pricing
Delegated currently has four pricing plans:
- Personal 12 – $420 per month for 12 hours ($35 per hour)
- Family 24 – $800 per month for 24 hours ($33 per hour)
- Executive 24 – $1,080 per month for 24 hours ($45 per hour)
- Business 40 – $1,800 per month for 40 hours ($45 per hour)
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The interesting thing about their pricing plans is that their hourly rate actually goes up for the larger plans — typically VA companies offer discounts for larger hourly plans.
This is because their Executive and Business plans include higher skilled and additional services, such as:
- Scheduling and email support
- Integrated travel and international support
- Executive tasks
- Proactive assistance
- Slack integration
All of their plans come with a money-back guarantee. If you’re not satisfied for any reason you can cut ties and get your money back.
Delegated Alternatives
Alternative US-based virtual assistant companies with comparable rates and services to check out are Time Etc and Belay.
If your budget is holding you back, Time Etc offers more competitive rates for US-based assistants and has a good deal of positive feedback.
| Boldly | Time Etc | Prialto | Wishup | |
|---|---|---|---|---|
| Customer Rating | ||||
| Established | 2012 | 2007 | 2009 | 2017 |
| Hourly Rate | $59 | $24-27 | ~$24 | $9.99 - 35 |
| Minimum Package | $2360 for 40 hours | $270 for 10 hours | $1200 for 55 hours | $999/month for a package of 4 hours (4 hours a day, 5 days a week) |
| Dedicated Assistant | ||||
| Minimum VA Experience | 7 years | 5 years | Extensive in-house training | 2 years |
| Team Access | ||||
| Rollover Hours | ||||
| Free Trial | 7 days | |||
| Learn More | Learn More | Learn More | Learn More |
*Specialist services are available for an additional charge.
Your Turn
Have you worked with Delegated? If so, please leave a review below to help others with their decision.
(And keep in mind that any of the reviews prior to June 2020 refer to Red Butler. Delegated is under entirely new management and structure.)
Quality of work was good but the customer service was very poor.
My group plan was docked valuable hours because of an error which they believed was my fault. The content of documents being sent in was being muddled. This happened on 4 repeat requests and a total of 11 documents in total. They believed I was making a mistake in the documents which was not correct, and why would I have repeated that mistake on 4 occasions. Accounts Department refused to refund the credits.
Our group plan has not used any of their hours for 4 months (the hours expire each month), after I began using the service they then applied a low limit to how much an individual group member can use – preventing me from really using the service and meaning the rest of the group credits are going wasted.
Leaves me thinking that they only care about their bottom line and not the welfare of their clients. Very far from a concierge service, and very disappointing. Because of this I will not use the service again and feel necessary to share my experience. I expected more.
I have since had to engage another VA company, the service has been good, and the turnaround has been a lot quicker than I ever received from Red Butler.
Have been using Redbutler for over a year. Has been a boon for me in terms of time saved. Also, I find that in general the service pays for itself. I mostly use the service for household, personal shopping, and family travel tasks. I use email correspondence almost exclusively with them although they seem happy to also talk with me on the phone. Occasionally, they will confirm something urgent with a text.
Love, love, love their service. I typically provide minimal instruction “buy kids size 10 suit ralph lauren lord and taylor. Look for coupon. Free shipping. Do not need til June”. Something like that and they get it done typically in 24 hours. Will get it done in a few hours if I am explicit about time urgency. Good at searching for deals. Good at nicely (more nicely than I would) requesting refunds, discounts, etc for poor service, delays, etc. Have been great at travel planning, comparison shopping and using and managing frequent flyer points. Heck, they even figured out the best price per square foot for buying toilet paper online for me. Who else could you ask to do that?
Overall, am super happy with their service. As a policy they don’t work on weekends although occassionally a request that I put in on a weekend will get done before Monday. So you do have to plan around that. But I think that avoiding weekend work keeps their prices down – and overall saving money (and time is also money!) is my top priority so I am willing to work with this one time constraint.
I have used Red Butler for about a year now, after using Zirtual for about a year before that. I left Zirtual after my dedicated Zirtual assistant was unable to work for the company anymore when she re-located to a state where they don’t operate. She was great, but when she left, I thought it would be an optimal time to try another service, and I figured I could always return to Zirtual at a later date. A year later, I’ve been thrilled with Red Butler, glad I made the switch, and will remain with them for the foreseeable future.
At first, I was worried about not having a single dedicated assistant – at Red Butler, under my current plan (Pro), you have a rotating team of assistants (whoever happens to pick up your request). However, I find that the benefits of the assistant “pool” and being supported by a whole team (rather than just one person) far outweigh any disadvantages. I tend to send in a lot of requests all at once in a batch during those periods when I have time to think about all the things that I need to delegate all at once, and it’s great to have multiple RBAs working on them all at once rather than one assistant who would take longer to serially process all the requests. Also, although theoretically their hours are M-F, there are some RBAs who will pick up requests on weekends (which isn’t necessary or guaranteed, but a very nice surprise when it happens).
I’ve used Red Butler for tasks ranging from the simple (i.e., scheduling dentist appointments, online purchases) to the more complicated (i.e., coordinating a move with multiple delivery companies, light research for a book that I’m writing, helping me figure out what to do when my glasses broke while I was traveling in the Philippines) and have found the RBAs to perform excellently at both. They’re also very professionally trained in terms of basic customer service touches—always asking if there’s anything they can help with, sometimes adding a personal touch to a note, and often taking initiative to do things that you didn’t ask but that would be helpful (i.e., when making an online purchase, finding a discount code). I liked my Zirtual assistant a lot, but I’ve found the Red Butler assistants to be superior on average when it comes to the professional touches: little things like how they word emails, how they’re proactive, how that insert a “human” personality into their responses.
The dashboard is a little clunky—for example, I wish it were easier to search and read old requests and wish there were a more functional mobile app for request submissions. However, I’m happy they have an online dashboard: I like being able to see the status of my requests, track how many points I have left each month, see how many points a single request took. With Zirtual (at least when I was with them), if I wanted to know how many hours I had left (and how long my assistant spend on each task), I had to ask her and she’d send me a manual spreadsheet.
I only use Red Butler for personal tasks (rarely for work), but the tasks are at least equal in complexity to what I have my assistants do for me at my office (sometimes more complex). As with my staff at my office (a large firm known for a rigorous hiring process, exceptional customer service, and demanding expectations of staff), sometimes the RBAs make mistakes, especially if it’s a new RBA. The error rate is not zero, but it’s impressively low—about the same as my full-time staff at my office. What’s made me feel good about Red Butler is that they’re very responsive when you have criticisms and complaints and want to train their people to be better. And whenever I’ve asked an RBA to re-do a task, they’ve done so and apologized for any lapses. Additionally, when I had a particularly complicated task, Red Butler was great at making sure to assign it to someone with the right amount of detail orientation.
Sometimes friends will ask me: “Couldn’t you just find a part-time personal assistant on your own at lower cost than using a company like Red Butler?” I tell them that I’m sure I could do so, but then I would have to train the person, manage them, develop them, etc. They would end up consuming time, not just saving it. It’s great with Red Butler to know that all the training, oversight, and development of the RBAs happens by someone else—but you can reap the benefits.
Had been debating for a while whether I really needed a “virtual” assistant and after numerous recommendations from friends at work, I finally decided to give Red Butler a try. I’m a single mom and I work for a large entertainment company so my needs range from helping to organize my daughter’s birthday party to researching and booking frequent travel. Signed up for the Pro level and then soon upgraded to VIP because everything was running so smoothly, I just wanted more help and time saved! Thank you Red Butler, you are a game changer!
I suspect if you have little tasks to do (like sorting email, which a simple rule would do better), these guys are fine. But for anything requiring a little thought, forget it. I asked them to do a simple tabulation of market data and they completely flubbed it. Wouldn’t refund my money, then charged me for the following month and wouldn’t refund that either. Wow. $200 down the drain for nothin’.
I was so excited to use Red Butler. The reviews were great, their website looked great. Service and product? Not so much. I had a super basic request. Find me a rental (VRBO or otherwise) in Manhattan (excepting East Harlem) for $400 or under for 3 days. No response for a day, not even an automated response confirming receipt of your submission. When I did hear back I got 6 options. Only 2 of them were in Manhattan (others were in Bronx, Queens and Brooklyn). When I explained the difference to my concierge she apologized and the next day sent me a revised version. Again, 1 place was in Queens, 1 in East Harlem (the only neighborhood in all of Manhattan I requested to not be included) 1 place required a 1 week minimum (I specifically asked her to make sure the places were ok with only a 3 night stay), one site was not even active. I was really surprised because from what the website said, it seemed like these people are able to move mountains. In my experience they couldn’t even book basic travel. Major disappointment.
RED BUTLER AGENTS ARE VERY ENTHUSIASTIC! Unfortunately of the 7 very specific tasks, they completed one adequately. Seems like a good tool if you want general research. I want an assistant to get things done. They clearly cannot. I’d put this service on par with what I expect from the credit card concierges that I get for free. Very disappointing!
I’ve been a member of Red Butler for years, and I have found them to be reliable and do excellent work. Their communications with others and with me has always been extremely professional. I dare say, I find them more reliable than my in-person assistant. I would highly recommend Red Butler.
I’ve been using Red Butler for about 6 months. I was researching them and trying to decide between RB and Zirtual. Between some of the reviews on this site, and other locations, I eventually decided to try my luck with Red Butler. I feel like I made the right choice. Everyone I’ve worked with has been great. The communication, teamwork, and customer service skills are top notch.
One thing that I think helps to contribute to their success with me is that I submit requests in a very formulaic manner even going so far as to include a kind of template. Taking a page from Time Ferris’ 4-hr work week, it often falls on the requestor to make his/her request clear. I strive for distinct, concrete requirements and results from all of my requests and aim for minimal ambiguity. This has contributed to a great mutual success with Red Butler.
Their service has allowed me and my family to free up valuable time and to enrich our lives in ways that we otherwise wouldn’t have been able to do. Specifically, several team members have been instrumental in assisting me with my home remodeling project. From researching products and services, to scheduling appointments for various contractors and vendors. They have been able to do a lot of the legwork, that would have made these projects stagnate.
I do truly enjoy their service, and don’t know where I’d be without it, but don’t read too deeply into my 4-star across the board rating. The service (I have a VIP level membership) is great, and if I could give 4.5 stars I would! I just don’t like giving 5 star ratings anywhere (Amazon, etc,).
I often tweet about Red Butler’s service, and will continue to sing their praises, so keep an eye out for the #tophat hastag.
Thanks again Red Butler!
This service is horrible. I bought one of their packages which advertised priority service and after waiting more than a week for a simple hotel request I requested to cancel. They made me jump through a bunch of hoops and then denied any kind of refund. Their ‘director of experience’ has zero customer services skills and should be working at 7-eleven. I would avoid this rip off of a company at all costs.
Warren Li has become my go to all-star for special assignments. This most recent assignment had to do with Rosh Hashanah cards and Warren hit a grand slam home run! I would not have been up on running on this important outreach without Warren at my vitual side. Thank you!
Be well,
Joe
I’ve only been using Red Butler for one month now but I can’t imagine how I did it without them. I work in the high tech industry and my job is extremely demanding on my time. While I’m limited on the work tasks that I can delegate, there is a significant amount of research and travel that Red Butler can handle for me. I’m also a mother of two small children. Red Butler helped me find a piano teacher that works on MY schedule and swimming lessons. They help me support two social media feeds for my company and not-for-profit organization. They also have helped coordinate everything for my executive women’s book club including room reservations and appetizers.
They are courteous, professional, creative, and efficient. Red Butler is helping me be a better mom, executive, and community leader.
AMAZING! I had heard a lot about Red Butler’s excellent performance, and execution of impossible or tedious tasks. Well… my friends were right. I had spent HOURS trying to return an item to Walmart. I couldn’t reach anyone, everything was automated, and I was going to be stuck with an item that arrived completely damaged. Because I couldn’t reach anyone, I was too exhausted to even try to take the fridge over myself and decided to just use it as is. Mind you, the closest Walmart store is 20 miles from me, and I don’t even have a car to transport this broken fridge.
So, when all else failed, my friend actually suggested I try Red Butler. I doubted that ANYONE could complete this horrendous task. I was so shocked to have Tyler complete my task in UNDER 10 MINUTES. BOOM! Just like that, I received a notification that my damaged fridge would be picked up in 2-3 days, gave me the link to print the return, and it was all taken care of. I don’t know who he reached, or how he “beat the system”.
Amazing. That’s all I have to say. Thank you Tyler! And thank you Red Butler!
-D
I’ve been using Red Butler’s services now for a few months, and I must say they have been professional, friendly, and very helpful. They’ve helped me from everything from travel arrangements to small purchases to finding the best gifts for particular loved ones. Just knowing that they have my back when it comes to stuff like this is a relief, and the amount of time and stress they have saved me has been astonishing.
Like many others I got into using a VA from the ‘4 hour work week,’ but what stood out for me with Red Butler was the all American staff. I have nothing against using VA’s staffed internationally and in fact I have engaged one of those outfits for my small business. However, for what I wanted Red Butler to do, there is something so quintessentially convenient and comfortable when working with people who can, as a previous reviewer put it, read between the lines. I have gotten very good at being very very clear with my other VA based in Bangalore, and they do excellent work. But Red Butler can read between the lines, anticipate, suggest, and be creative! This for me is why I will continue using them.
I’ve been using Red Butler for for about 4 months now. I own a small business, consult with a non-profit, and was getting married in another city and then moving to that city. I was on the phone 3-4 hours a day, and probably 2-3 of that was little stuff. I couldn’t keep up. I am a big fan of the ‘Four Hour Work Week’ and thus got into VA’s a couple of years ago. Never found one that really worked for the right price until now. Now I’m a fan boy.
Honestly, RedButler has tackled everything I have thrown at them, and it hasn’t been easy stuff. They’ve talked to the city about missing paperwork. They’ve worked things out with a contractor that wouldn’t return my calls. I have asked for ‘yellow flowers with a casual feel, low price, and in season’ and they found them with picture ideas. I have asked for ‘manly gift that isn’t a pocket knife within budget’ and they found a great idea, contacted the company, told me that company was sketchy, and found an even better substitute. Amazon messed up my order – and they got me free overnight shipping and a credit on my account. They’ve scanned news for background on a new client. etc…
They are fast, responsive, and (most important to me) human. Their communication is clear and professional, but also with a familiar and humorous tone. Basically, they respond to me like an employee that is comfortable but respectful. And they seem to be REALLY good at reading between the lines – kind of intuiting what I’m going for, figuring out the subtext.
All that being said, they aren’t perfect. The website is clunky (I’ve ended up bookmarking the pages I want because trying to get to them takes too many steps). Their platform just stacks my messages on top of each other like an email chain – as a result, sometimes when I submit extra info because I forgot to say something or have new information, either the original or the new message gets missed (neither can you edit the submission). Also, it would be nice to be able to add files after my first submission (PDF of an email response or something). Also, no Android app or mobile site; this means getting requests in or responding on the go can be tough (you can email it in, but when I signed up I was asked not to do that). Basically all their tech could use an update. And occasionally with larger tasks I don’t really hear anything until they are done – I don’t mind that it might take a few days but I’d like some status updates. Some people complain about the ‘credit’ system, but I haven’t had a problem with it.
But honestly, in my opinion, this stuff is minor. It keeps me from using it more for day to day things, but for what I really needed – making phone calls, doing basic research, fixing the small problems in my life, knocking out the little stuff – it has been the right fit.
I thoroughly researched all of your helpful reviews on this site and narrowed my VA search down to Red Butler, Fancy Hands and My Tasker.
I purchased each for a month and compared. Red Butler was far and away the best for our purposes. (I actually ended up keeping Fancy Hands for personal use –- their free scheduler is great and for limited, quick personal inquiries/tasks, they are perfect.)
The dedicated assistant level is the way to go with Red Butler –- I interact with Cynthia daily and she knows all of our preferences. I’ve come to rely on her for so much, and implicitly trust her with our financial info–which is really helpful. She is basically an extension of our office. Highly recommended!
I have been very impressed with Red Butler. They are timely and are quite thorough. I have a very high volume of work and they have helped to ease some of the stress by taking some of my tasks off of me. I highly recommend their service.
Red Butler was kind enough to offer me a free month of membership so I could test out the service, which I was pretty excited about.
They did well. They did a nice job. The response times were quick and the responses mostly useful and valuable. Of course there were a couple duds, but I’ve found that with every VA service I’ve tried.
The thing that stood out the most to me was their level of understanding beyond the question itself. For example I asked something like ‘what are the highest performing dividend stocks’, and they answered that but also offered to connect me with a pre-screened financial planner.
It was this level of comprehension beyond just the letter of the question that really separated Red Butler from the competition.
Now one thing to be aware of – their task system is based on credits. For example my trial plan came with 30 credits, and they were all used up after what some of the other companies considered to be 15 tasks. Red Butler explains it like every action they take uses 1 credit – dinner reservations + movie tickets = 2 credits. Just something to be aware of.
UPDATE: Red Butler now charges 1 credit for anything that takes up to 20 minutes.
The Red Butler privilege card carries a ton of perks at hotels, restaurants, and bars all around the world. It’s a cool add-on if you live in a major city; out here in the San Francisco suburbs I didn’t get much use out of it.
Want to see how Red Butler stacks up against their virtual assistant competition? Read the full results write-up of my 4-company VA smackdown trial here.
I signed up for Red Butler because I was meeting up with my girlfriend in New York for a weekend, and we both are from other cities, and wanted to have a great time without the hassle of trying to set reservations and get frustrated trying to time everything. The service was incredible, and even beyond what I expected. I’m signing up for the Basic service ASAP.
I have been a client of Red Butler for almost a year. I have had several requests that were met immediately. They are not only professional, but incredibly well connected. The service is truly one that has been invaluable for my small business as it allows me to focus on the things that bring in sales and put food on my table. Whether its for personal or bsuiness use, I highly recommend the service’s of Red Butler.
This was a waste of time and money! my wife gifted me a membership for our anniversary, and I asked for very simple tasks like set up some flights and hotels for a trip for my wife and I. 100% of the time I would have someone say they were going to call me back within 24 hours and never did any conceirge call me back. I ended up having a great conversation with one conceirge who gave me their personal cell number and she was pretty good. she told me that they get paid terribly as employees so thats why no one ever follows through. I loved the idea of this service so I gave it about 6 months, trying to contact some type of management to get the service I expected. When I decided to cancel they continued to charge me after I repeatedly asked them to stop. finally I had to file a claim with my bank and get a new bank card. Every once in a while I will get a survey email and still no call back even though I give bad reviews and also leave my number for call back. I dont typically take the time to trash a company like this but I cant help to think that people are getting bamboozled into thinking this company cares at all about their clients.
Hi Mazdak,
I’m really sorry to hear that you had a difficult experience with our company. This is the first we’ve heard of you having a bad experience, or any billing issues, but please do leave us your number or email me csterling(at)redbutler(dot)com so that we can make it up to you!
I signed up for the Pro level just over a month ago. I’m an attorney that travels a lot, up to 10 flights a month sometimes, and have realised I would be lost without RB as my personal assistant. I’ve started to prefer them over my Amex concierge recently. They are very professional, always reliable and sometimes quirky which I like too. Happy customer here!
I’ve been a customer of Red Butler for quite awhile, and they continually impress me. I’ve used two other services, but I prefer Red Butler over others I’ve tried. Mostly because they are Americans, so they can communicate more effectively when making appointments and arranging things. Also they are much more effective at ‘follow through’ than other services I’ve tried. They jump right on my requests, practically seems like as soon as I hit “send” I’m getting a follow up or at least an update to let me know they are working on it. They have been very professional and a great value, highly recommend!!
I signed up a few months ago with VIP level – I’m a working mum, juggling 2 kids and a career in banking so I have very little time on my hands. Red Butler saves me SO much time for all kinda tasks – running errands, buying gifts, organising parties to work research, holiday bookings and flights info. And what I love is that their manner is always polite – like a real life “BUTLER” – makes such a difference to all these outsourced companies these days 🙂 true to their name, I’m really impressed so far – highly recommended!
I’m having a great experience with Red Butler so far. I’m also on the VIP level of service. I started at Basic but upgraded. At the Basic level, things were a little slower, I guess it doesn’t include priority speed. Submitting requests online was simple, but they should also have an email option. I know there’s a general email address to submit requests to, but if they could integrate that into the online submission process as an option, it would be really helpful.
Aside from that, the VIP level has been excellent for me. I guess it depends on who you get assigned to. My first assistant was probably juggling too many clients. I requested a new rep and am now working with Tyler who I email directly so nothing gets lost in communication. I’ve been really happy so far and love the perks card (although I wish they made it out of metal like the black AMX card).
I tried Red Butler for 1 month, using their VIP service. I was eager to try this organization, as I’m based in Los Angeles as well. My experience, I’m sad to say, was very poor. While it was clear they had the desire to provide good service, they just could not execute on it. To be fair to them, I was requesting some web research, which is more than a 15 minute dinner reservation or wake up call. On the flip side, it was not doctorate level research, rather market and industry research at a relatively high level (think executive review).
The challenge I found with Red Butler was not being able to execute on the simple basics of service….so much so, that I eventually was escalate to Chris Sterling, their director. When my second month was about to bill, Chris simply refunded my credit card, and we terminated the relationship.
The challenges I encountered with Red Butler: Lack of timely communication, responsiveness, and accountability. There were many examples of clearly communicating deadlines and expectations to the VA. When the deadline arrived, there was no response, there was no update, there was no “Hello, we want to let you know we’re not going to meet the goal today, but will update you in 2 days”. I understand delays and challenges arise and was not asking for perfection. What I was asking for was a partnership. Red Butler failed to set expectations clearly. If they needed to adjust expectations, they failed need to communicate them early and often. After missing deadlines, they failed to respond, to acknowledge it, to apologize, and to take ownership for it. They were not accountable for what they said they could and would deliver.
I was sad this relationship did not work out. Perhaps it will be better for you.
Hi Demi, I got the same gift membership from that fashion event. Yes, awesome so far. I think my gift membership runs out in two more weeks. Not sure if I’m renewing at Plus or VIP. It’s probably better to use VIP since you get a dedicated rep right? I’ll try to ask for Stephen, thanks =)
I got a gift membership at a fashion event I attended. I’ve been addicted to this company ever since. Very nice people, fast turn around and I love that they have staff in my City!!!! PS. Try and ask for Steven as a dedicated VIP rep, he’s the best! 🙂
I love Red Butler. I use them as a virtual assistant primarily, but they book a lot of my travel too. I went to one of their events in Los Angeles and met a bunch of other members. Mostly entrepreneurs and business professionals which is great. They just get it and the pricing is very competitive.
I signed up for Red Butler back in 2008 and have been with them every since. I love the fact that they are an all American based company, things just move a lot faster that way. They’ve done an incredible job with my requests and I submit my requests using their iPhone app which is awesome. Another good point on that topic is their membership card. They’ve got a bunch of hotels and restaurants that give members all kinds of perks. I have a Plus membership and will likely upgrade to the VIP level once my business picks up and I need more help. A great company, they get two thumbs up from me.
About a month ago I moved across the country and I used Red Butler’s services to help book my hotels. Not only did this save me time, but it also gave me peace of mind. I needed to know that where I was staying was a safe place, a reputable place and that I was getting the best possible prices. Aside from providing peace of mind, Red Butler has a courteous, professional and reliable group of concierges, who really know what they’re doing. I will definitely be using their services for my future travels.
I’m a busy professional and my wife works too. We have been using red butler for a few months now and find the level of service we receive to be a life saver. With two young kids, living in the NYC area, it is not always easy to coordinate all the personal aspects we need in a daily basis. We rely heavily on the red butler team to gives the necessary support. This has led us to upgrade our service to having a dedicated assistant. The personalized attention we receive is great. I highly recommend this service to anyone who needs to make time in their schedules. The concierges are knowledgeable and professional.
Red Butler is pretty awesome and unique… I checked it out by downloading the Red Butler app on my iPhone and I now I can locate deals wherever I go. From LA to Vegas to NY, there are deals that only Red Butler offers. From coffee, hotels, bars, restaurants- they’ve got the exclusive deals. Which is awesome, because I don’t have to search for the deals on the internet- I can just see the places with privileges based on where I am on a map.
Then I signed up for a free trial and I was blown away. Their virtual (yet personal) concierge service treated me like a VIP. It was very personal as my requests were all handled by 1 individual. Wow- personal service and all virtual… very impressive!
I upgraded to the “VIP” membership after a test trial, it’s only $165 a mo. which is way more efficient than hiring an actual assistant. I use them when I need them and they are US based- I hate outsourced service. So it’s ideal to me.
Whenever I need dinner recommendations and reservations, they take care of everything and it has always been a perfect spot. With a reservation once, they got me a glass of champagne on the house (no idea how), but that’s a perk that I truly consider VIP. A real personal assistant couldn’t do that.
I have also asked them to buy a gift online for a girlfriend of mine. I gave them the occasion, a link and a budget and they took care of it immediately so I didn’t have to worry about it. So easy.
With the App, I just open up and see where I am on a map and then check out the deals around the area for fun. I’ve actually learned about new spots I had no idea existed. You are correct, great for non-members, but for those curious and interested in local/exclusive deals.
Definitely give em a shot. I’m very happy with their services.