BELAY is a virtual staffing solutions company that employs exclusively US-based assistants and specialists.
The company got its start in 2010 helping churches and pastors outsource their administrative work, and has since expanded to serve businesses (small & large) nationwide.
Note: This BELAY Solutions review is geared toward those looking to hire an assistant. Click here to learn more about how to become a virtual assistant.
About BELAY Solutions
BELAY understands that sometimes business owners feel trapped when they can’t find the right virtual team to grow their company. BELAY provides outsourced team members to grow your business and eliminate chaos, so you can go back to enjoying your work.
In 2017, BELAY brought several different business support companies under one roof and under one brand. The most well-known of those was eaHELP, which you’ll see referenced in many of the reviews below.
(The company gets its name from mountain climbing; a belay is a means of supporting a climber so he or she can continue safely without falling. Similarly, they aim to support your proverbial climb as well.)
BELAY Founder Interview
Bryan Miles, the founder of BELAY, is focused on delivering superior service to his customers. The strategy seems to be paying off, with business growing rapidly and a host of marquee clients. In fact, the company has earned glowing endorsements from author Michael Hyatt and other Fortune 500 companies.
I had the chance to sit down with Bryan and ask him a few questions on what sets BELAY apart from the competition, who their target customers are, what areas of work they specialize, and who should NOT use their service.
(The free copy of The Virtual Assistant Solution mentioned in the video is no longer available, but you can grab it on Amazon.)
Who is the Ideal BELAY Client?
An ideal client wants someone to provide administrative, bookkeeping, or web support.
When business owners don’t use a service like BELAY, they:
- Struggle to complete their work.
- Don’t have time to enjoy their business or life.
- Limit the growth of their business.
BELAY’s contractors have extensive experience, college degrees and are located in the U.S.
When business owners use BELAY, they get:
- A dedicated team member without the cost of an in-house employee.
- A support network to help grow their business.
- More control over their business.
With so many changes in our economy and hiring strategies, Bryan argues it may be time to rethink your approach to staffing. In fact, he gives 9 reasons to consider going virtual for your next hire in his free ebook (email opt-in required, but worth the read).
How it Works
For new clients, BELAY guides you through a proven on-boarding process.
1. Talk to a Solutions Consultant
This is so the company (and you) can discover your unique needs so they can understand how best to help you — or point you in the right direction if it’s not a great fit.
2. Meet Your Relationship Manager
A Relationship Manager helps you discover who you need using a multi-step process and a team of people on a mission of finding the best specialist for what you need.
(When I went through this, it included a full-blown personality screening to make sure my assistant and I were compatible.)
3. Work With Your New Team Member
Your successful start with a BELAY specialist is their number one priority.
The Relationship Manager guides you through best practices for working with your remote BELAY specialist.
BELAY’s menu of services includes 3 main categories:
- Virtual Assistants
- Web Maintenance
BELAY executive assistants are highly skilled administrative professionals trained in a variety of support tasks.
Their goal is to match you with a virtual assistant who will work cohesively with you and your existing team even though they’ll be working remotely. BELAY strongly believes that every leader thrives with the support of an intentionally matched VA.
Some of the more common jobs BELAY VAs do include:
- scheduling and travel planning
- preparing presentations
- social media admin
- project management
- other ongoing business support functions.
The idea is to let someone else handle what they’re good at, so you can focus your time on what you’re good at — or what you need to do to grow your business.
The BELAY model is known as a “staff leasing” arrangement. Where other virtual assistant companies may assign your tasks to whoever is available at the moment, BELAY gives you a dedicated/assigned assistant so you can build a one-on-one relationship and gain the efficiencies that come with it.
As a national leader in church and non-profit bookkeeping services, BELAY understand the unique needs and challenges of non-profit and church bookkeeping.
These services were previously offered under the MAG Bookkeeping brand.
BELAY bookkeepers provide:
- Bank Reconciliation
- Accounts Payable
- Payroll Services
- Cash Flow Management
- Financial Statements and Reporting
- Account Structure
- And more
3. Website Support and Maintenance
BELAY provide clients with all the critical support needed to keep your WordPress site running smoothly, such as:
- Hosting Support
- Domain Management
- Software Updates
- Improving Site Speed
- Hacking Prevention
- And more
The webmasters at BELAY can also create landing pages and do graphic design tasks. They offer unlimited site edits per month, along with expert advice and ongoing analysis of your site. You can work with their webmasters to make all the changes needed to get your site up to a high standard, or build a new site from scratch.
Typically, the clients that engage this service are business owners who have decided it’s time to outsource the maintenance of their site so they can focus their time elsewhere.
Others have outgrown their original website and are struggling to keep up with the maintenance and need to expand.
With dedicated support and All-American executive assistants, BELAY is positioned as a premium service in the competitive world of cloud staffing. But instead of racing to the bottom on pricing, they want to help your organization race to the top, with hand-picked VAs matched against your needs (both professional & personal requirements).
The company offers monthly service plans and the sign-up process begins with a free consultation and personalized price quote.
A flat monthly fee gives you access to your VA week in and week out, without having to worry about overhead, timesheets, and billing headaches.
US VA Company Comparison Chart
|Minimum Package||$430 for 10 hours||$270 for 10 hours||10 hours a week||$398 for 12 hours|
|Minimum VA Experience||7 years||5 years||5 years||1 year|
|Learn More||Learn More||Learn More||Learn More|
Plans and Pricing
As you might expect, BELAY is considerably more expensive than many of the overseas virtual assistant options. In some parts of the world, you may even be able to find a full-time virtual employee for a lower monthly fee. But BELAY believes you get what you pay for, and clearly isn’t targeting the same customer who’s looking for the $5/hour VA.
As of October 2018, their hourly rates range from $38 – $45.
The good thing is that these rates are “all-inclusive,” in that you don’t have any additional employer burden costs to pay on top of it, like you would with a traditional W-2 employee.
VAA Exclusive: Mention Virtual Assistant Assistant when you join and get $200 off your startup costs!
BELAY’s agreements are offered as month-to-month contracts with a 30 day cancellation notice, and there are a variety of contract sizes available from each service line.
Press and Awards
BELAY is a stalwart on the prestigious Inc. 5000 list, which ranks America’s fastest growing private companies. They’ve earned a spot on the list every year since 2015.
In addition, CultureIQ and Entrepreneur Magazine named BELAY #1 among small companies in their 2017 Top Company Cultures list.
Boldly has similar (though more transparent/flexible) pricing options, and Time Etc is the most affordable of the three.
For the website maintenance and support service, you might consider Zen WP.
Have you worked with BELAY (or eaHELP, Render, Ellipsis, or MAG Bookkeeping)? If so, please consider sharing a review below to help others with their decision.