Prialto provides remote administrative assistance and managed subscription staffing for executives, teams, and businesses. Its virtual assistant services are curated and managed from Prialto’s headquarters in Portland, Oregon, with creative insights from global staff in Asia, Africa, and Central America.
Prialto calls itself the “virtual support service for executives and leaders,” and promises that its dedicated Productivity Assistants (PAs) and team “will pull your business forward.”
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About Prialto
Founder, Eric Taussig, says that he’s a bit uncomfortable with calling Prialto assistants “virtual.”
“Virtual means ‘not real’ and suggests work that can be ‘algorithmically’ driven by software. Our people are quite real and professional,” he explains. “We provide a valuable management layer alongside them and equip them with technology so that they can provide our clients with more strategic, value-add assistant work.”
While most virtual assistant companies match you with an individual assistant working out of their home or within a corner of a large call-center, Prialto provides a team-approach with assistants working in their managed offices supported by US-based “engagement managers” who serve as a partners to clients and coaches to assistants, constantly optimizing the service. There’s no performance management needed on your part.
Regardless of the physical location of your assistant, they will be made available during your local business hours. The service is aimed at high-performing sales professionals and executives at start-ups and entrepreneurial clients, as well as enterprise accounts.
Prialto Overview Video
Prialto Services
Prialto’s virtual assistants use client tools and technology to provide support for tasks like:
- Calendar management and scheduling
- CRM data management, data entry, and cleanup
- Document production and management
- Website maintenance and updates
- Sales and marketing admin work
- Workflow and task management
- Inbox management
- Travel planning
- Relationship management
- Back-office operations
- And more!
PAs can tackle most repeatable, template-able, and documented processes.
Prialto’s hundreds of customers include:
- Venture capital firms looking to leverage partners’ time
- Entrepreneurs starting or scaling their business
- Outside sales-driven teams in industries like real estate and insurance
- Individual leaders in fast-growing organizations
- Executive teams at mid-market and enterprise businesses
Most customers are up and running (and loving it) in about two weeks.
How it Works
Getting Started: Prialto’s team leverages best practices culled from a million hours of support experience across industries to develop and train your assistant. They utilize internal subject matter expertise and ongoing coaching to continuously develop and expand PA skillsets – ensuring your experience with Prialto only gets better with time.
Security: Confidentiality and data security are infused in Prialto’s service platform. They have developed a comprehensive security infrastructure, require PAs to sign NDAs, and are currently on their way to achieving SOC 2 compliance.
Real-Time and Phone Support: Prialto’s team is on-call throughout your service hours and provides you with a phone number you can call for direct access to your assistant. If your assistant isn’t available, their backup support will take over.
Prialto Personal Assistants often make and field calls on your behalf via a local phone number that Prialto provisions.
Scalability: Because Prialto works as a team, documents all your processes, and is focused on constant process improvement, the service can quickly scale with your organization. PAs work side-by-side so that they can share knowledge and continuously improve your service.
Backup and Continuity: With Prialto you don’t lose productivity when your PA is out sick or on vacation. The Prialto managed service approach means that, at any time, 4-5 other teammates across three offices know your processes and can jump in to manage your tasks. If you hire directly or through an un-managed service, like OnlineJobs.ph or Fiverr, you may be left on the hook to replace your assistant and re-train a new one from scratch.
Prialto’s Plans and Pricing
Prialto’s PA service is designed around the Prialto unit, a bundle of 55+ hours of monthly coverage by a fractional PA. Prices start at $1,500 per month. After a three-month trial period, the service transitions to month-to-month with no long-term obligation. 
“Prialto provides all this enterprise-grade support at rates that are similar to companies like Zirtual and that are far less than what you might pay a lower-level admin to sit in your office in Los Angeles, New York, or San Francisco,” Taussig said.
All assistants are full-time W-2 employees of Prialto, with salary and benefits. Most are college graduates, and the company boasts a 97% retention rate of both employees and clients.
Why Prialto?
While most virtual assistant companies match you with an individual assistant working out of their home, Prialto’s team approach to executive support, with dedicated offices (returning after Covid 19) features enterprise-grade IT security and faster co-learning. Its motivated assistants and managers thrive on process optimization and offer a service far beyond what gig marketplaces and contractor-based services can deliver.
“I don’t see much value in simply matching an executive with a single assistant in a home office and walking away,” Eric said. “Problems of quality control, availability, accountability, and scalability inevitably arise, and all the management and risk are born by the client. Executives are usually not looking for more people to manage. We deliver a managed service that is proven to optimize executive productivity with minimal lift for the client.”
More Info
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Prialto Alternatives
The challenge in finding a viable alternative to Prialto is that not many competitors have this level of specialization and infrastructure.
Wishup is a great alternative with highly competitive prices.
With companies like Zirtual, Uassist.ME, or even other firms in the Philippines, you might one day achieve the level of integration and sales support Prialto promises, but I imagine it will take some time investment in training.
Have you worked with Prialto? If so, please be sure to drop in a quick review below to help others with their VA search.
Prialto’s support has increased my capacity to take on new projects, automate processes, and grow my business to a larger scale. I appreciate the proactive support of my assistant and her team and the ideas they come up with to help us stay organized and work efficiently. When questions, areas of improvement, or new service needs are identified, the team is very responsive and works together and the service level continues to go up. I like knowing that my assistant has the support of a team for both continuity of service and for her continued training and skill development. I have enjoyed working with Prialto and would recommend to others!
I have worked with Prialto for a few years now, and am very happy with the relationship. Initially I looked into a few different companies, and I settled on Prialto to work with – very thankful that I found them (I had contracted with another company previously, but the service was terrible).
The onboarding took some time, as you are basically hiring a new assistant. The process was as easy as it could be. The staff there picked things up quickly, and notated all of our conversations and learning so they could lock in and perfect.
Working with them has now become seamless and easy – exactly what I was looking for.
No worries on turnover, staff not showing up, etc.
They have fully automated systems, and trained backup staff to ensure that work is completed in a regular fashion.
I get proactive suggestions on ways to improve or clean up systems.
I like the fact that there is a multi tiered system, where there is the main staff support, backups, and a few levels of management with periodic check ins to ensure satisfaction is reached.
When picking a virtual assistant, you have to get a better trained or quality individual than what you would have gotten if you were hiring from your general market. I see this as true in my case. However, I would not use Prialto again. Embracing the new world, I had my company invest in as many virtual tools as I possibly could, and I trained up that PA in its use. Our organization as able to accomplish things that would not have happen otherwise However, the PA is not my employee, so therefore, at the end of my one year agreement, my PA was to be moved to another person. I couldn’t pay more to keep her, and all the manhours of training went to another employer without any recourse. Left to retrain another PA, I dropped the service, and I will never use it again in this manner.
I was paired with a PA in a recent contract – he is one of the best colleagues I have had the pleasure of working with at both the Fortune 500 level and in niche consulting. He is extraordinarily professional, mature beyond his years and has an EQ / IQ higher than I have witnessed in many. We are in a world where strong talent is not easy to come by. I find him to be a diamond in the ruff of human capital. If he was in my part of the US, I’d recommend him for hire or management. 10 / 10 I would recommend using Prialto.
Don’t make my mistake and wait to bring help until you don’t have any leftover bandwidth. If I would have started sooner with Prialto, I would be making more money and enjoying the process of creating instead of being tied up with minutia. I’m 3 weeks in to my contract and all of my worries and fears were unfounded. I am so impressed with the support available to both me and my new assistant. Prialto has this onboarding thing down pat.
My experience using Prialto’s services has been nothing but positive. Extremely short ramp up time to get going. I found the entire team to be extremely detailed orientated. It’s clear from day one, they have a defined process – from security and password sharing to reporting information back to you. Highly recommended.
It has been a pleasure working with the Prialto team – always available and supportive. They have incredibly professional and efficient as we have scaled up the business, nationally and internationally, provided seamless continuity. The team have become a real extension of our internal team over the years.
The only difficult thing about Prialto is changing your own habits and keeping up with the pace at which they can tackle additional projects for you! They are extremely professional, thorough and thoughtful about security. Every day I receive a detailed report of accomplishments and she’s always two steps ahead of me noticing if/when I’m double booked and need to move something around. It’s been seamless when a backup has had to cover when she’s out of the office. You can’t go wrong with Prialto!
Our company partnered with Prialto on a large scale to provide VA solutions to Real Estate Agents across the USA. Their managed approach has allowed us to minimize oversight after an initial training and discovery period.
Personally, I have continued to use Prialto in my own real estate business and find the service to be valuable for my business. They handle the tasks best offloaded and also continue to learn and take on more tasks and systems. I have no plans to discontinue our partnership and hope their use grows in my company.
Working with Prialto has been an amazing experience! From initial onboarding, to ramping up, to ongoing tasks — all expectations and processes are clearly defined and followed. My PA and the management team are very thorough and responsive to tasks/adjustments to scope. Their attention to detail, quality work, time management, and professionalism are unmatched. An absolute pleasure to work with!
Look no further. These guys have the model dialed in. I’ve been thoroughly impressed by the competence of my assistant and her ability to move quickly and pivot with our ever changing needs. I’ve never heard “we don’t do that”.
Frankly, Prialto just does it right!
I have had the pleasure of working with Prialto for almost a year now and continue to see value in their virtual assistant services. They have a streamlined setup process and keep a go-to checklist for your dedicated PA that notes everything from your specific instructions on how to answer incoming calls to specific airline/hotel preferences when booking travel.
My assistant checks-in first thing for any additional daily administrative tasks that can be off-loaded and proactively seeks out missing documentation for business travel, notates each receipt, and even completes custom expense schedules for my review.
Prialto is an efficient resource and they are always exploring new ways to help you be more productive.
I just wanted to take this opportunity to say Thank You to my Prialto PA and the team for all their great work. I’m not typically very generous in my praise, simply in the interest of efficiency. But I’m often super grateful for her wonderful attention to detail and all the ways that Prialto helps me and my organization achieve our goals. I’m someone who is pretty hard to please and have been through a lot of assistants. With Prialto, when this has happened, they’ve been very proactive and professional to help me find the right fit. Most people are just not on-the-ball and detail oriented enough for me to fully trust them to get the job done well. But my current Prialto assistant is, and I want her to know how much that means to me, and I hope she is able to find some joy in being part of the Arcview team and in helping me.
Prialto was the right decision. They are quick and professional. My workday is made easier with their assistance. Implementation and training was quick. They listen to what my requests are and make it happen.
Prialto is excellent. Our team has been so impressed by the efficiency, professionalism and high-quality dedication of the entire Prialto team. The ramp-up time with the new PA was lightning quick. And process management with the Prialto PA is highly effective. The Prialto team is so responsive and attentive. Prialto’s capabilities and attention to detail are excellent. Prialto has contributed to my firm’s initial successes in terms of process management, calendaring and campaign management. Overall, my firm’s experience with Prialto’s excellent team has been positive across-the-broad.
Recommend highly! My Prialto PA has learned my real estate world very quickly, has gone beyond the call of duty countless times, and saved me many hours of admin work. Karly has been instrumental in helping me across so many basic, but important, parts of my business — like updating and consolidating my contacts, research, list building, calling on expired listings, CRM support, and managing birthday and anniversary email campaigns. Karly is responsive, detail oriented and requires minimal instruction on tasks. Prialto’s managed service approach to the business is very refined with its organizational structure, best practices experience, a back up PA, and the engagement manager that serves as my consultant to discuss and plan additional processes to be offloaded. The Prialto security infrastructure is also a key part of instilling confidence in their service. They are process driven and highly methodical. Also excellent at documenting all of my processes to ensure seamless continuity when my backup PA is covering. Overall, Prialto is my admin assistant and sales assistant all wrapped into one effective PA!
Prialto was my first experience working with a VPA. The on-boarding process was clear and professional and resulted in a seamless integration. At first I felt overwhelmed my schedule filled up so quickly. It was amazing to see how many simple tasks I was performing myself that could be handled by a VPA. Prialto’s team approach meant that I only had to teach a specific skill once. After that it didn’t matter whether my VPA was in or not, the team knew what to do. The only limit to how Prialto can help your business is the limit you set. The team lets you know your utilization and the VPA actively picks up on tasks they can handle. Truly a value add to any professional.
As an administrative manager for a non-profit, I am beholden to a board of directors and as such, often overwhelmed with minor tasks that kept me from focusing on long range projects, chapter events and strategic planning. My Prialto assistant not only took the minutia off my plate, she also spearheaded social media and outbound marketing. Our Prialto assistant has become part of our team and is an important part of the administrative puzzle.
Prialto has been a fantastic service to have in my sales position. I have wanted something like this for years and have been so fortunate that the company I work for has made this investment. It’s so efficient having a partner that I work with every day who can help me in all of my sales efforts – prospecting, data research and gathering, follow up emails, setting appointments, etc. The time it took from day one of partnering with my representative was instant – the ramp up time was nonexistent, which was impressive. I can’t say enough good things as hard work from Prialto pays off and the teamwork is what makes this partnership be successful! Thank you to Prialto and their great business model and team!
Just wanted to say Thank You to Guen, my new PA. If we defined your job as “making my life better”, you’re absolutely succeeding. It’s great to have you on board and to work with you. I wanted to let you know how much I appreciate the work you’ve been doing, both the attention to detail and the appropriate amount of thoroughness. Thank you
I have never had a better personal assistant than Levi. I have experimented with many ways to automate my scheduling, from email tools to people inside my office. Nothing came even close to the quality and care of service I get from Levi, with Prialto’s platform, on-boarding and support behind him.
Social intelligence and professionalism are extremely important to me. When Levi interacts with my investors and entrepreneurs, I trust that they receive a quality experience. I could never expect this from a bot or automated calendar. Prialto provides professional development, incentives and support to their assistants, including having a trained backup in the event someone is sick or on vacation. Levi is my partner in being more effective and efficient. Thank you!
We’ve been working with our Prialto team for a couple months now and they are a key asset to our team! Instead of having our recruiters work on the repeatable tasks that take a lot longer than we think, we have our team at Prialto to help out.
It was a quick and easy process to get a Prialto team set up to help us out. The PA learned very quickly and is not afraid of asking questions to learn even more.
Overall, we’ve loved our team at Prialto. And our team sure loves our PA!
5 stars across the board for our work with Prialto!
We quickly spun up 4 execs at Chewse, all who were looking for help with hiring. Prialto very quickly adapted to our internal hiring processes, also bringing their own clear set of processes to get started and ramped up with new PAs. As work started, they brought quick and thorough responsiveness to concerns when they come up.
Service from their team is top notch. They bring professionalism from the PAs and EMs alike, bringing proactive account management that focuses on getting optimal utilization from the service.
I particularly appreciate the continuous training they give to their PAs, ensuring our assistants are schooled in any new processes. Backup support has ensured strong continuity when our PA is out on vacation.
I rely on my Prialto’s PA as an extension of my team. She is an integral part of my daily routine and I rely on her to ensure that my meetings are productive. She ensures consistent followups, uses all the resources correctly- she keeps things running and organized for me every single day. I am able to focus on the actual meetings and driving our business priorities. Prialto provides a tremendous value for busy executives.
I had a great run with one of the Prialto assistants in my previous job who was helping me with campaign management and scheduling meetings. We had a great personal relationship and established a good work system on how to make continuous progress toward sales successes. Onboarding went quick and there is some training and effort needed to get the value. The team is knowledgeable and is quick to learn your own internal processes. I already miss working with them and will not hesitate to use them again when there is a need.
I’ve brought Prialto into two companies that I led as the hired CEO (ERE Media and Brightfield Strategies), and have referred them to numerous others. Prialto’s partnership with ERE is now entering its sixth year! At both companies, Prialto not only helped us to improve our sales team’s productivity, but also to drive process improvements across the organization and give us greater visibility into our growing pipeline.
I’ve been working with Prialto for a few months now and am impressed with the level of sophistication and attention to detail in their training and process development workflows. I’ve benefited from their thoughtful recommendations and consistent accountability.
As the owner of an outsourced bookkeeping service business myself, I recognize and appreciate Prialto’s well designed service delivery model which enables me to focus more of my own time growing my business and managing my own team’s excellence in service delivery as well. Thanks Prialto!
I have very pleased with Prialto. My assistant is top notch and has been a godsend to me. For instance she has been very valuable in loading hundreds of contacts to my CRM that I otherwise would have had to do. Plan on using her for other aspects of my business too.
Jim
My experience thus far has been incredibly seamless. From onboarding to delivery, they are process oriented and learn quickly. Communication is crucial – something they excel at.
Prialto is the best in it’s class. I have worked with Prialto for over 2 years and they have been a huge lever to my business. I have more time and capacity to focus on what really drives business. My personal relationships are even better than they were before due to the free time and constant communication that Prialto provides. They are very secure, professional and easy to work with. Prialto gets projects done faster than I ever could have imagined!
I’ve been working with Prialto for about a year. And, I have to admit, I was skeptical with their staff living half way around the world. But not only has it worked out flawlessly, I love adding to the diversity of my team. First off, the transition was so smooth. Prialto takes on a team approach and started working with me a few weeks in advance to learn about the programs I use and to get their staff logged in to all of my systems. They didn’t start charging me until their team was up and running and able to fully support me (this is rare!). Michael provides administrative support including managing my CRM. He is always accessible, is personable, professional and so responsive in getting tasks completed (and usually ahead of schedule). I would highly recommend working with the Prialto team!
My role has changed significantly recently – and my support requirements have increased dramatically. Not only has Prialto stepped up and delivered flawlessly, but it has required zero training/back and forth etc. Jenny instinctively knows what needs to be done and does it with exactly the right pitch and nuance. There has also been a significant amount of coordination with clients, and Jenny has been flawless there too (NOT easy to do..)
Super super job.
People ask me all the time, “How do you do it? How do you keep track of so much?” That is when I explain Prialto. I work with one person everyday who helps me blend professional and personal tasks to allow me to focus on what I do best (I’m still trying to figure that out.) I continue to add new process each time my assistant masters a previous task. I have never been left without help due to a great backup program. I recommend it for all executives who want to get more free time in their life. It also makes for a happier marriage since my assistant helps me with a lot of “honey-do” items that I used to forget.
I’ve been a Prialto user for 4+ years and have had a number of assistants and I’m consistently impressed by the hands on effort that the organization takes at all levels to solve problems and improve our day to day productivity. Given the chance I’d hire them again.
Background: Bootstrapped entrepreneur that found Prialto through this website. I’ve been on-board with them for 2 months now. Would rate 10/10.
Why?
– Engagement manager model – very helpful to have an EM knowledgeable enough to help map out our workflows
– VA’s and EMs take verbal feedback – like guidance on exact types of prospects to find – and are able to integrate that into work product right away. They pay attention – which helps establish a level of trust quickly.
– Have a done a good job using new tools (i.e marketing automation software)
– Responsive
– Very good value for the money
– Matt
I’ve been a Prialto user for almost a year and it’s been a great experience! They’re incredibly organized, diligent and we’ve been consistently impressed by the quality of work from their PAs.
Would definitely recommend!
We have worked with Prialto for about 1 year now and they have greatly helped our team not only with handling the typical administrative work to free up time for the management team but also on important strategic initiatives, such as sales prospecting and data research.
The personal assistants are responsive, highly competent, and require very little oversight. I am able to provide feedback to their team and my comments are immediately incorporated into the remaining work for any particular project.
I would highly recommend Prialto to other companies who don’t have time to handle the more manual tasks of their business or micromanage another person to get it done.
I’ve had the pleasure of working with Prialto for nearly two years now. Sales are up, pipelines are full, and follow ups are well managed. It’s worked so well, that we’re actively looking at ways to grow our Prialto relationship company wide.
Prialto helps with the entire sales process, from prospecting to follow up’s, scheduling meetings and closing sales. Experts in CRM management, Prialto has helped build an outreach and follow up program that now provides constant and predictable new revenue.
With Prialto, we know our information is secure, their enterprise level security ensures our policies are adhered to and protected.
Their professional management team ensures uninterrupted work flow, if a PA is out, another fills in – fully trained and ready to go. I continuously rely on their knowledge, feedback and quick execution of new projects and ideas.
I recommend Prialto, all the time. They’ve earned it.
We’ve worked with Prialto for over 2 years now and they are professional, amazingly helpful and very very fast!
They help us with a number of initiatives that span many different business units and has built a reputation within the company as a “go-to” resource. I find the account managers and PA’s extremely proactive with their work and communication, making my life so much easier. Their support model is efficient, secure and allows us to have optimal utilization. We love our Prialto PAs!
Prialto has been a godsend. Their professionalism and consistency, as mentioned by others here, is above reproach. I know for a fact that my ability to reach out and touch customers has increased three-fold due to the added efficiency afforded by my PA. We are already seeing an increase in business after just three months; I attribute a great deal of that increase to Prialto. I am looking forward to expanding my task list with Prialto and am confident that everything will be handled expertly.
Thanks in large part to Prialto, our business (and I) are looking good in 2015!
Prialto is my (not so secret) secret weapon.
The PAs and EMs are on point. Professionalism is table stakes in this business. Prialto recruits and trains their people to go way above and beyond. My PA takes initiative daily helping me perform at the top of my game with my clients and prospects.
The whole system is set up for maximizing efficiency and minimizing service interruptions with personal assistants and engagement managers working in teams to provide secondary backup in case my main assistant is out of the office.
– Lead research (I gave them a list of 300 companies and the titles of the people we sell to, she researches to find emails and contact info and maintains the data in our CRM tool).
– Outbound email campaigns (Each week she targets X new companies, and follows up with companies that have previously been contacted but haven’t yet responded).
– Calendar management (Any time I need help scheduling a call, I copy her on the email and she works behind the scene to set it up).
Overall i can’t be more pleased. My PA is on top of everything, makes me look good every day. What’s better than that?!
My Prialto Assistant and team acts as fully loaded sales assistant at a fraction of the cost. They have helped our sales organization at EliteSEM achieve an opportunity pipeline which is 100% updated. This gives me visibility into the current health of our pipeline and also lets me dive deeper into things like which channels and product divisions are performing the best.
Getting started with Prialto was straightforward and they helped drive most of the setup. Prialto’s Engagement Manager optimized our instance of Salesforce to fit our business and helped us carefully migrate our sales teams existing data. One of the best parts of working with Prialto is that my Prialto Assistant Sherby does a great job to proactively interface with my sales team to make sure all sales activities have been logged for accurate reporting. She lets me focus on higher value tasks while only circling me in on the action items which need my attention.
I feel comfortable they are handling our work securely from their managed offices. Even if my primary assistant is out for the day, they have trained backups who are able to keep our work moving forward.
As a virtual assistant company, Prialto emphasizes being both available and consistent.
Their Engagement Managers (EMs) are accessible during any range of office hours, regardless of where your business is located. This global level of availability demands a high sense of dedication from Prialto’s team. I had an up-to-date team of EMs and Productivity Assistants (PAs) to take the place of anyone who was sick or on vacation. This level of backup support ensured strong continuity, and I was secure that every person working with me was on the same page. If there were any issues, there was an efficient response to the problem.
The elevated level of professionalism and capability of the EMs and PAs eased me into a beneficial partnership with them, and I saw a proactive increase in company workflow as a result. Prialto allowed our company, PerformLine, to more easily gauge all the services that our customers rely on, a once time-consuming task. They provided us with more than just a backup labor force – the EMs worked with us directly to create a more streamlined approach to reviewing and flagging potential marketing violations.
While Prialto focused on the administrative processes, I was able to focus on my business in a more productive manner. Overall, my experience with Prialto’s dedicated team was a positive one.