Prialto provides remote administrative assistants to executives, entrepreneurs, and businesses. Our virtual executive assistant services are curated and managed from our headquarters in Portland, Oregon, with creative insights from our global staff in Asia and Central America.
Prialto calls itself the “virtual support service for executives,” and touts that their dedicated Prialto Assistants (PAs) and team “will actually pull your business forward.”
Founder, Eric Taussig, says that he’s a bit uncomfortable with calling Prialto assistants “virtual.”
“Virtual means ‘not real’ and suggests work that can be ‘algorithmically’ driven by software. Our people are quite real and personable,” he explains. “We provide a valuable management layer alongside them and equip them with technology so that they can focus on the more strategic, value-add aspects of assistant work.”
While most virtual assistant companies match you with an individual assistant working out of their home or within a corner of a large call-center, Prialto provides a team-approach with assistants working in their managed offices supported by US-based “engagement managers” who serve as a coaches to constantly optimize your service.
Regardless of the physical location of your assistant, they will be made available during your local business hours. The service is aimed at high-performing sales professionals and executives at start-ups and smaller entrepreneurial clients, as well as enterprise accounts.
Prialto Overview Video
How it Works
Getting Started: Prialto’s team leverages best practices culled from a half million hours of support experience across clients to develop and train your assistant, whereas clients of other VA companies may need to be much more involved in training their assistant.
Security: Prialto’s team works in secure offices on its own IT system with complete security processes in place, while other virtual assistants might work out of their home on their own computers.
Proactive Approach: Prialto’s team is focused on offloading processes to improve your productivity and being proactive on your behalf, leveraging admin to strategically pull your workflow forward, while other companies may be focused on completing low-level tasks that you define and send to your assistant.
Real-Time and Phone Support: Prialto’s team is on-call throughout your service hours and provides you a phone number you can call for direct access to your assistant. If your assistant isn’t available, one of their team is backing them up.
Prialto PAs often make and field calls on your behalf via a local phone number that Prialto requisitions on your behalf.
Scalability: Because Prialto works as a team, documents all your processes, and is focused on constant process improvement, they say that they can quickly scale with your organization. In home-based models, each new executive may require a new assistant which works separately rather than as a team. Prialto assistants work side-by-side so that they can share knowledge and learn on your behalf.
Backup and Continuity: Prialto’s team-based approach means that at any time 4-5 other teammates across its three offices know your processes, which are documented in the Prialto system. Prialto says that this minimizes your downtime if an assistant is out on vacation, sick or leaves the company. If you hire directly, through Upwork or another home-based platform, you may be left on the hook to replace your assistant and re-train a new person from scratch.
Plans and Pricing
Pricing starts at $1200 per month, and includes up to 50 hours of dedicated support, plus backup assistance when your VA is unavailable.
Prialto boasts that all these support features are available at a price in line with other US-based assistant services, but it also admits that they require a higher commitment from its customers to achieve this.
Andy Mowat, Prialto co-founder and former Elance.com executive, explains that “Prialto provides all this enterprise-grade support at rates that are similar to companies like Zirtual and that are far less than what you might pay a lower-level admin to sit in your office in Los Angeles, New York, or San Francisco.”
He adds that to get the most out the service, it’s best if clients have “a minimum of 12 hours a week of need. That’s the only way we can marshal the resources to consistently provide the high-level of support around which we are building our brand.”
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The challenge in finding a viable alternative to Prialto is that not many competitors have this level of specialization and infrastructure. With companies like Zirtual, Uassist.ME, or even other firms in the Philippines, you might one day achieve the level of integration and sales support Prialto promises, but I imagine it will take some time investment in training.
Have you worked with Prialto? If so, please be sure to drop in a quick review below to help others with their VA search.