UPDATE: It appears Myaa is out of business. Please consider one of these alternatives.
Myaa is a global virtual assistant talent pool, based out of their Las Vegas headquarters. The company has been in existence in one form or another for several years but has only begun aggressively marketing since late 2012.
Myaa virtual assistants specialize in higher-end VA services for affordable rates. Beyond that, many customers have engaged Myaa for content writing and customer service help. There are also resources available for more technically skilled work like web development, engineering, and accounting.
They call their platform cloud-based manpower, which is a good description because the VAs (also called Myaas) work on an on-demand, scalable basis from their home offices worldwide. Because the rates are usually in the ballpark of $10 / hour, most Myaas are overseas. (That said, I found a surprising number of US VAs on the site as well.)
Clients can either select their Myaa themselves based on their profile and portfolio of skills, or they can submit an overview of the kind of work they need done and the Myaa team will assign a VA they know will be a good fit. Since the matching service is free, most clients go for that option because they don’t want to stress over making that selection themselves.
Myaa Intro Video
http://www.youtube.com/watch?v=ivR47zkqCfw
Aside from assigning VAs to clients, the Myaa team also puts each prospective VA through a rigorous screening process before they’re ever allowed on the site. Each goes through a 2-week, 40 hour training course that includes skills tests, role playing, phone calls, dealing with irate customers, and more.
Then, they move onto a short period of on-the-job training doing in-house work for Myaa. Finally, they’re ready for prime time. Co-Founder and Chief Marketing Office Daniel Palladino explained that of every 1000 applications they receive, perhaps only 70 VAs will ever have their profile live on the site.
MyaaWorld
One interesting thing Myaa has set up is their virtual office environment, called MyaaWorld. Here you can see the little green “Nick L” avatar hanging out all by himself in the Myaa Team 4 conference room.

It has kind of a video game feel, but has some cool collaboration tools built in. You can make Voice over IP calls (with or without video), share screens, share documents, and allow for multiple participants to edit the files in real time.
The company is aiming to differentiate themselves from the giant freelance marketplaces with their screening process, training program, free VA matchmaking, and tools like MyaaWorld. They also offer a certain level of management oversight you don’t get at oDesk, for example.
Of course, as it stands now, the talent pool can’t compete with the sheer breadth of freelancers available at an Elance or an oDesk.
Every new Myaa customer gets a 10 hour free trial. When I signed up for mine, I immediately got a welcome call from Daniel, who explained what the company was all about and how they have a different approach to outsourcing. I’m looking forward to using my free trial and will report back on the results soon.
Have you used Myaa? If so, please share a quick review of your experience to help others with their decision-making process.
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