eLuminous Technologies is a professional virtual assistant company. The company is a partnership firm co-founded by Sandeep Aher and have been operating since 2002.
Being in business for over 18 years makes eLuminous Technologies one of the more established virtual assistant companies in the industry.
About eLuminous Technologies
The company is based in India, where they operate out of a huge facility with a team of over 200+ staff. They work around the clock to accommodate all the timezones of their clients, offering services during EST, PST, GMT and AEST timezones.
As you would expect with a company of this size, eLuminous have a large pool of skills within their 200+ staff. They have split into several different departments, and aim to match clients up with the most suitable assistant or team.
Their target customers range from MNCs, Fortune 500 companies, to managers and CEOs of large organizations. eLuminous Technologies find that most of their clients work in industries like Healthcare, Web development, Internet marketing, Coaches and other online businesses.
eLuminous Leadership Team Interview and Office Tour
This video gives you a behind-the-scenes look at eLuminous’ virtual assistant office setup, their leadership team, and even a little glimpse into their company culture.
I thought it was a cool way to share what it’s like over there, and to see something a little different from the super-polished stock-photo-laden marketing videos you typically see.
eLuminous breaks down their services into five main categories, and have a separate department for each of the following:
- Administrative Virtual Assistants
- Virtual Personal Assistants
- Project Management
- Real Estate Assistants
- Internet Marketing
So depending on the client’s business requirements, they can assign the Virtual Assistant specializing in that area.
Their key competency is saving the client’s valuable productive time and let them focus on what is important for them. Their stats with other clients indicate that on an average their one Virtual Assistant can save at least 2 hours’ of productive time for their client, which is a big plus. This definitely adds to productivity and let your key employees focus on what is more crucial for them.
Their virtual assistant services cover all the day-to-day business tasks you would expect. As I always advise, you should provide a detailed list of the tasks you’re looking to outsource and check they have experience with each task before committing to a price plan.
Here is a detailed task list that eLuminous Virtual Assistant ‘scan do for you:
- Scheduling meetings and coordination
- Preparing MOMs and meeting agendas
- Logistics arrangement
- Calendar Management
- Reminding you of important events
- Transport coordination
- Travel arrangements
- Expense management
- Customer service
- Interview scheduling
- Invoicing and PO creations
- Email management
eLuminous Plans and Pricing
For their virtual assistant service, eLuminous Technologies charges a flat rate of $8 per/hr, and have two fixed packages to choose from.
Their entry-level package includes 80 hours of virtual assistant time, with another package offering 160 hours.
80 hours package costs around $640 USD and 160 hours package costs around $1280 USD
Based on my conversation with Sandeep, it sounded like their preference was to work with clients on the 160-hour engagement. He also indicated the clients that see the best results are the ones that have clearly-defined goals and outcomes in mind.
When paying for a package you are purchasing a number of hours per month. The hours will be used up as your tasks are completed, and you can keep an eye on the progress.
For its clients, eLuminous has a minimum of 6 months contract period.
No questions asked refunds (on unused hours) are guaranteed if things do not work for any reason. If you find that eLuminous VA is not a fit for what you are looking for, we will refund the amount (against unused hours) without a single question asked.
eLuminous Technologies Alternatives
When I asked eLuminous what sets them apart from their competitors, they cited their 15-day money-back guarantee, quality of service and flexible payment options. Sandeep also told me they really try and take a consultative approach in learning about your business so they make suggestions and become a valuable partner.
The virtual assistant marketplace is a competitive and crowded one. If you’re looking at virtual assistant companies in India, My Tasker or VA Talks might be worth a look, though neither have the 18+ year track record of eLuminous.
That said, they offer similar pricing and it probably makes sense to reach out to at least a couple different companies to see who impresses you and who seems like a good fit for your requirements.
Have you worked with eLuminous Technologies? If so please leave a comment below to help others with making an informed decision.