24/7 Virtual Assistant is a personal outsourcing company with locations in Atlanta, Georgia and India. The company has been in business since 2008, and has attracted clients all across the country and around the world.
247VirtualAssistant.com is geared toward the small business customer, with several dedicated plans starting at 30 hours a month for $299 ($10/hour) and going all the way up to full time 160 hours a month for $999 ($6.25/hour). The 30-hour plan is the most popular offering.
About 24/7 VA
The advantage of these plans is a dedicated virtual assistant you can train to the specific needs of your business. If you don’t need so much time, 24/7 Virtual Assistant also sells hourly pay-as-you-go plans for $15 an hour in 5-hour increments.
You can take advantage of the services offered by 24/7 Virtual Assistant, regardless of the type of business you have or even if you just need someone to deal with your personal tasks. The services offered range from clerical and secretarial tasks, such as responding to messages or calls, to web research, customer service, human resources, and real estate services. They even do web design for just $20 an hour.
In addition to their offshore center in India, 24/7 offers US-based staffing as well from their Atlanta headquarters. The rates are outstanding for dedicated American help, starting at just $359 for a 20-hour per month VA. There are a variety of plans depending on how many hours you need, and you can even get a full-time US-based virtual employee for only $1999 a month.
Virtual Assistant Assistant Exclusive: Mention referral code 2ni4ck7 for 10% off your first month!
The virtual assistants from 24/7 Virtual Assistant also offer services which are extremely creative and technical. These could be managing your technical calls from important clients and helping with computer related issues. You can get help from creative VAs who are able to design programs for Internet marketing campaigns. You get to train them as if they were a real employee.
You can also use these assistants as customer support staff to answer calls from potential customers. This service is offered at very affordable cost and you are not required to sign a contract. What’s even more interesting the service is offered on a month to month basis, so you can unsubscribe at any time without incurring a penalty.
24/7 VA Video Interview
Virtual Assistant Assistant Exclusive: Mention referral code 2ni4ck7 for 10% off your first month!
Since launching this site, 24/7 has been one of the most popular companies around. The competitive rates and diverse skill-sets of the team are a major contributing factor, but the behind-the-scenes service is important too.
My main contact there has been very responsive to customer questions and concerns, even working to create custom solutions or handling some of the workload himself until a more permanent set-up can be established. I think an important measure is the speed at which customer issues are resolved, and it’s been my experience that Thomas (my contact) and his team genuinely care about delivering a great service and doing whatever they can to make it right for their clients.
Is that a guarantee? No, but you can learn more about my personal trial with 24/7 in the video above or in the comments down below. I had the opportunity to test out their 30-hour plan for a month.
24/7 Virtual Assistant Alternatives
My Tasker or VMG BPO are well-rated alternatives with similar pricing structures and a dedicated + team-access approach.
Have you used 24/7 Virtual Assistant? Please share your experience below.
Great, Effective, and Speedy service!!
I had a wonderful experience working with the web team of 247VirtualAssistants. The edits I requested for my website were done quickly and correctly. It was very easy to communicate with the team. They just exceeded my expectations.
Always outstanding service!
I have been using the 247VirtualAssistants service for my marketing needs for several years. They make my ordering and shipping process smooth and easy. They are very professional, very friendly and excellent service.
Amazing experience to work with 247VirtualAssistants.Employees are extremely talented and dedicated. Without them, my business would not be able to be as profitable and efficient in all aspects. The management team over there is always available to quickly solve problems and make suggestions to improve our growing relationship.
Awesome service from 247VirtualAssistants Team. Very quick to respond to my requests or update my file/status and are always very friendly and enthusiastic in my communications with them. The best Virtual Assistant company that I have ever dealt.
I signed up with 247VirtualAssistants to use them for bookkeeping, which they have been great and providing huge help to my business. The added bonus was I used the graphic design team to do website projects, and that has been amazing. I would highly recommend these guys.
I have no words to explain the magnificent and professional work that I got from 247VirtualAssistants. I reached these guys after having horrible experiences with some freelancers and I was trying to get my website and brochure design done. After going through a lot of loops I found 247 and I can tell since day one all of them were very proficient, kind, and knowledgeable. They totally understood what I was looking for and definitely, they did a terrific job for me.
Great company to deal with!!
I have done many deals with them and all have been flawless.
It t was a pleasure working with 247VirtualAssistant team.
We are pleased with the service offered by 247VirtualAssistants. They are highly responsive, professional, and courteous.
They have great Virtual Assistants that are extremely helpful and very experienced and knowledgeable.
Exceeded My Expectations!!
I feel as if they understated the benefits of their services. They are available for my works 24/7 and also the communication with them seems to be extremely easy. I would highly recommend 247VirtualAssistants to everyone, except my competitors.
247VirtualAssistants has been fantastic.
I signed up with 247VirtualAssistants primarily to use them for bookkeeping and Administrative projects which they have been great at and a huge help.
The added bonus was I used the graphic design team to do both small and big projects, and that has been an amazing value-add service they offer.
My VA has been responsive, consistent, and does high-quality works. Very impressed and appreciated your service guys.
Got exceptional virtual assistance service. They are easy to communicate with and highly professional. Thank you for providing this awesome service for me all these years.
I have worked with 247VirtualAsasistants for nearly 6 years on several types of projects and I am still using their service. They are extremely responsive, always friendly, and very easy to communicate. I would highly recommend their service.
Great experience with 24/7VirtualAssistants!!
Excellent service from Cibin and his team. Before signing up I had so many doubts regarding how I will be using a Virtual Assistant and how am I going to manage my time and all that. They were very patient and cleared all my queries. Extremely easy to work with, highly professional, and very responsive. Great service so far!!
I would highly recommend 247VirtualAssistants. I have been working with them for the past 7yrs and I never had an issue or a problem with their service. They are available to work 24/7 and all my tasks were addressed timely and thoroughly.
I love this group of people. Rosmy was my agent and working with her has made my first experience with 247VirtualAssistants a great one. She truly cares about what my business needs are and worked on my goals accordingly. I also got a chance to work with 2 other VA’s too and they were also so helpful and professional as Rosmy. I would recommend 247VirtualAssistants and anyone would be lucky to get their service.
24/7 Virtual Assistant has been a great source of help for me in streamline administrative and bookkeeping operations at my company. I’d recommend them to any business entrepreneurs who are in search for a VA service.
I would hereby like to share my experience with 247VirtualAssistants. I have had the opportunity to work with 247VirtualAssistants for more than a year now. I have loved it so far and I hope it will remain the same going forward! The excellence of this service begins with providing the right VA who can meet our requirements to building and strengthen the relationship with the client. I can’t recommend them enough actually! My VA, Reshma has been phenomenal in taking care of my business activities and thereby saving my time and efforts.
These guys help me a lot in my online business. They provide greater assistance for my online researches and presentations and are having a well-qualified research team. It’s been almost 4yrs now and I never wanted to try any other VA service as they are the best option for my business. I really appreciate their tremendous service.
I have used the 24/7 Virtual Assistant for about 6 months now, and I must say I am very pleased by their service. No task is too small, no task is too large, they have a great team! It is a pleasure working with them.
247VirtualAssistant was exactly the kind of assistance I needed. In fact, It is one such service that every single business entrepreneur would benefit from. I really appreciate the fact that they are hardworking and the kind of professionalism they show is excellent. This service has worked for me in a much better way than what I expected. VAs’ who work for them are fantastic and very easy to deal with. These folks have helped me in saving a lot of time and money to say the least!
I have been working with 247VirtualAssistant for the past 3 years. What I like the most is the quickness in replies and submission of tasks. The communication with them is smooth and easy. Overall, they are polite, reliable and deliver consistently good quality work. One thing I can assure is the fact that we can delegate any sort of work to them and they will keep it confidential and give you the best results. Therefore I would like to thank 247VirtualAssistant here for making my business smoother and easier.
Ohh I think I just missed to rate you guys.. I will surely provide you 5 stars for your wonderful service. Thank you guys.. keep up this work!!
I am very much pleased with the service offered by 24/7 Virtual Assistants. I have been using their service for the past 1year. They provide me a wonderful support in my administrative tasks and running my social media accounts. I really trust them a lot. The VA’s these guys offer are highly professional and well trained. I am really happy with the service offered to me and I would suggest you people to try this service.
I have had the pleasure of working with 24/7 Virtual Assistant for five years or so. (They have been part of my team for so long I’m not sure how long it really has been) They have been wonderful and helped me in so many ways. One of the main ways is they allow me to appear to be bigger and keep my cost down. They handle the design and layout of lots of my marketing material. I tend to give them some guidance and then let them run. 95% of the time they come up with a solution that works great. I have also been able to offer services that I would not otherwise been able to offer. It is great that they are a global company and lots of my task can be handled overnight and my clients are amazed at the quick turnaround. They are wonderful group of people. I would highly recommend them.
I have absolutely loved my time using 247. They are extremely quick to answer and don’t need too detailed direction to get things done.
I have reupped several times.
247 service has been a great help for me, as some who does online business. It needs to be noted that I’ve used a few other services before this and none of them managed to be as useful as these guys are. The VAs theses guys offer are efficient enough to back up our work and has helped me to run my business smoothly. Awesome service.
I’ve been using 247virtualassistant since early 2016 and am extremely pleased, have even recommended them to friends in the industry. I run a boutique executive search firm and the VAs are competent for everything from email response handling to research to managing marketing automation and salesforce.com. When my first assistant was having health issues, they were able to find a great new VA within 2 days. When I added a 2nd part time VA, they were able to find him within a day. The flexibility and responsiveness is fantastic. Saves so much time and money compared to finding and managing a VA myself via Odesk or similar (which I’d done for 6 years prior). Definitely happy with 247VA.
24/7 Delivers great value!
As a European company we have had different types of VA support and you guys really stand out.
Work is timely and of high quality.
I really enjoyed having virtual assistant, I was able to manage my busy day better knowing that Felix would handle whatever that was on my TO DO list. He was super kind and always was available when I needed him. Highly Recommended.
AMAZING VA experience!!
I’ve been using this 247 service for over a year now and they are really helpful and great service. The VA who was assigned to me is highly professional. He was capable of handling all the tasks that were assigned. Now they are being a part of my team and I am much impressed with the quality of works they perform.
I would highly recommend 247 services to my friends. Great work team!!
Have been working with 24/7 for about 3 years now [mainly website and design stuff]
I must say that overall they deliver great service and value.
I’m extremely impressed with 247 Virtual Assistant and have referred them to a number of friends and Clients. My personal VA is great and performs well with tasks that have stumped previous VAs. I’ve gone through a handful of other services finding these guys and they are without question the best experience thus far.
I’ve had an absolute fantastic experience working with the VA team. I’ve been using them for about a month now, and up to this point, have not had an issue. I definitely recommend them.
Amazing customer service. Felix is always attentive, professional and respectful. The VA’s I work with, Rosy and Vaisak, are smart, diligent and fun to interact with! Definitely recommend this service!
I have done quite some research before choosing this firm. The VA is very polite however i am quite disappointed with their quality of work.
After constructing a clear email with the tasks for the VA assigned to me, they continued to ask questions that has already been answered in the email, also failed to take on the comments onboard with the final email drafts etc.
Because they didn’t read the email instruction, they misunderstood our business and provided the wrong information to our counter-parties.
I ended up spending more time giving them feedback and decided to terminate the collaboration to save myself time.
Maybe this is a firm for simpler tasks… perhaps it would have helped if they set up a session beforehand to get a better understanding of a business first.
also note that it’s not really a 24/7 service, rather 8 hours 9am-5pm….
While working full-time for a tech company, I hired 24/7 to run my fine-art e-commerce business on the side, and I’ve been very happy for their help. They are very prompt and responsive, assisting me with everything from email marketing, graphic design, web development for my shopify store, SEO and social media marketing. I’m looking forward to hiring them to work on other ventures as well. Thanks guys!
We have been a client of 247 for the last 4 years. It was a bit of a slow start, but once the assistants got trained to understand and anticipate our needs they have become an indispensable part of our business. Our productivity has grown tremendously, the organization level has gone up. Now, I am not sure what we would do without 247. They have been great at accommodating our requirements and wishes. I highly recommend 247! Hire them!
Virtual Assistant 24/7 provides a valuable service and has helped our company immensely. Our VA, Arun, is always helpful, friendly, and more than willing to take on any new task that is given to him. He does excellent work and is a valued member of our team. We appreciate him and your company.
247 VA is a top of the line VA firm with services and packages that really align with any type of organization. They’re friendly, prompt, and always on top of their work. Very happy to be working with them.
I would highly recommend http://www.247virtualassistant.com to anyone needing basic admin support. I have been a customer for about 9 months.
I am a stay-at-home mom with 6 active children, a hard working husband, and a tight household budget. One might think that having a VA is a luxury for someone like me, not so – it most definitely meets an essential need. 274VA has provided quality service for a reasonable price.
I am most grateful for their commitment to customer satisfaction. The first VA that I was assigned to did not have the right set of skills that I needed. After I made several efforts to train her in areas that were necessary to complete my needed tasks, I approached a manager about being reassigned. The response I received was perfect – they didn’t hesitate; they spent time talking with me to 1) better understand what I needed and 2) learn possible ways to help her develop certain skills. Making such a request can be awkward, but everyone, including the VA, were very gracious and professional. I was assigned a 2nd VA who I have really enjoyed working with. He is good at asking clarification questions and receiving feedback. I like that he works during my ‘day time’ so we can talk via phone or back & forth via Email during the day.
I tend to rate quality work a higher priority than fast work; my VA has worked hard to made that adjustment. Since, I really need a VA to help me get my busy work done while freeing me up to focus on the more personal aspects of my role as mom and wife; spending too much time proof reading and providing feedback is counter productive. More than the 1st VA, I can tell he tries hard to listen and understand my particular requests & once he understands my preferences…, he submits high quality work.
In the VA world, one of the things that I did not expect was how much time it took me to prep my tasks so they can be turned over to the VA. Gathering information that I have had in various places and in various formats (including randomly floating in my head) while also creating work flows that someone else could follow easily took a huge amount of time. I was overwhelmed before I hired a VA and the learning curve made me even more overwhelmed. 24/7VA wasn’t able to help me much with creating work flows, but they did credit me a month’s worth of hours to compensate for the time I was unable to get work to my VA. They also didn’t charge me for the hours I spent training both of the VAs. I really appreciated the fact that they were so patient in this way – it helped me not stress about waisting time and money.
Because I am a homemaker (versus an office worker) who has to train myself to do pretty much everything, I wish I felt like I could ‘pay’ him to train me in some small ways. Maybe suggest formats or methods that might be more efficient while still achieving my goal; things as simple as suggesting available shortcuts. Other areas that apply – I have not yet used Skype to communicate with my VA, because I’ve never done it before – he hasn’t encouraged me to try (maybe because it wouldn’t improve our communication). I asked for suggestions for document sharing and choosing a task management ap; Unfortunately, I spent a lot to research, choose, & learn and ap – to then find out he was already familiar with that ap. We struggled for many week with our documents not being compatible (I have a mac and 24/7VA works with PCs); then I discovered that I could purchase Windows for Mac. That seems like something that the agency &/or the VA would of mentioned early on. So… these are some things that added to my overwhelming learning curve. I would suggest that more support for 1st time VA users be offered. In addition, I’m guessing more and more stay-at-home moms may use the services of a VA – some of us are not highly tech savvy and could use more support in the areas I listed above. I really like my VA, he is a pleasant person; however, I don’t really feel he is fully invested in understanding the big picture of my life and how a VA fits. Rather he focus’ on the given projects as they are given. For an actual business, this may be a bigger deal, but I suppose it is acceptable for me.
When I was researching for an agency to hire a personal VA, I really appreciated reviews that address both strengths and areas for future improvement. That is what I have tried to offer in my review. I hope it is clear that I do appreciate 24/7VA’s services – they are a great company; I believe their fees are well worth their services and I would recommend that you try them out.
I have been using 247virtualassistant.com for a number of years and am very happy with the service offered. The flexibility in terms of tasks undertaken and when they work is incredible and most beneficial for businesses seeking to adopt flexible working practices. Thank you for your help.
We have a small and growing business. I found 247 Virtual Assistant via this website about 9 months ago and its been a great move. I’ve had the same dedicated VA the entire time and they are fantastic to work with and always easy to get in touch with when I need them. Two warnings… 1. make sure you have plenty of work to give them and make the time to give proper instructions (I make instructional videos and share via Dropbox), and 2. don’t be surprised if tasks get forgotten after a while or corners are cut – be prepared to follow up in these instances. Just because you handed over a task doesn’t mean you can completely forget about it. I get around this by having a folder (in our shared Dropbox folder) for every active task and moving the completed tasks into an ‘archive’ folder. This helps keep everyone on top of what’s currently active.
5 stars for every facet except ‘quality of work’ where they could stay on top of the active tasks better and could rush less overall. I’d certainly recommend 247 to other business owners!
I have used 24/7 for my company for almost a year now. They have been incredibly helpful with the time consuming tasks that usually get put to the side in my daily day. They have created spreadsheets for me, researched potential business partners and helped me create a database of my clients.
The work has always been completed in a timely manner. As long as you define the task correctly and don’t leave it vague or open to interpretation, everything goes smoothly. I always start the task with a two hour time limit to make sure the work is being completed as requested and then let 24/7 finish at their pace. I have never had an issue that wasn’t solved quickly and working with Salith at 24/7 has always been professional.
I highly recommend using 24/7 to save you time and money and also to fast track your business to success.
Thanks Salith and 24/7!
I forgot to add 5 Stars!
I’ve used 247 Virtual Assistant for over 3 years and have been extremely pleased along the way! At first, they were a great option for having your first assistant as they are both less expensive and pick up tasks and assistant duties easily. With a dedicated assistant, like at 247 virtual assistant, I was able to have them build a template of their work that we have used for all our future workers. Now as a busier company I use their assistants to fill in any holes that are needed to keep the momentum and work flow going smoothly. I find their attitude and work ethic unparalleled and would highly recommend this company and it’s assistants to any and everyone!!!!
I have to say, I am totally thrilled with my experience with 24/7. One of the biggest things I’ve learned on this journey is you have to always keep reading books on being a great business owner. That also means being a great leader, and a great communicator. With out doing this, you probably won’t have good chemistry with your VA. Once I learned this, things have gone really well with my experience. Salith has been a great team leader, and has helped me with numerous tasks. He has helped me keep my focus at times! It’s been about 3 months now and it has been a huge success. Ayang O, who wrote a review further above was on point with his comments. Since I followed his advice, things have really taken off. Salith has helped me with back office work, Flyers, research, and also social media. Now, for the most part I can focus on my priorities and balance off family! Keep up the good work Salith!
I am very much satisfied with the kind of help and support 247virtualassistant gives me. These guys are awesome!! Their quality of work and dedication made me outsource majority of work to them. I started with one dedicated VA and now have 3 dedicated VAs working for me. This is my 2nd year with them and I wish to continue business relation with them for a very long time. This company has a bunch of people with innovative ideas and expertise in different fields. I believe I started with one of their lowest plan and now I am happy that they made me upgrade to a higher plan with their dedication, skill and productivity. My satisfaction with them made me refer my friends also to choose their service and I wanted to share it here if it helps someone. These guys are worth for what I am paying…Thank you 247virtualassistant, especially John, Salith and the whole team…Thank you…Keep going!!!!!!!!!
Great and timely service. Any negative reviews post about servicing appears to be training related. I have found that this issue is more of a problem for the business owner not properly training their VA. As long as you take the time to properly train your workers, they provide excellent service and always take a proactive approach to their work. I thank this service enough for their great work!
I can say that I genuinely love the services this company offers. Really great service! The staff was incredibly friendly and patient in finding the perfect candidate for my unusual “jack of all trades” request. We absolutely love the assistant they placed with us. She is more than we even hoped for! We are even hiring her on a long term basis! Thanks – you’re company has made my life so much easier! I have hired them for a variety of jobs and am always thrilled with their professionalism. I am impressed by the services provided by their top-notch personal assistants Even with last minute request they are able to accommodate.
I hired Virtual Assistant 24/7 for my data entry work and I have found them to be extremely helpful. The research is great and I love their dictation. At first, I was skeptical but now that I’ve tried these guys, I can’t see my working without them. My productivity has increased tremendously as they have helped me cut down on a lot of the extra work I found myself doing allowing me to increase my highly specialized work three-fold. Give Virtual Assistant 24/7 a try, and I promise they won’t let you down!
I signed up for this service because of this website and the positive reviews. I’m not sure if they’ve changed or what happened but I agree with the latest review before me. They were just not worth the money at all.
The very initial beginnings were OK and my actual dedicated VA was not bad (the only downside being her English). She was responsive, helpful and eager to do her part (her name was Lakshmi). The supervisor was not as great at all and although talking to him on the phone made me feel good, beyond that it was hard to reach him or get good work done. “Patience” is not necessarily a word you want to hear from a VA that is trying to get your business kick started and going. Otherwise, how much am I supposed to keep paying them “per hour?” for all these tasks.
It only got worse as we went along to the point where I cancelled after 2.5 months. Really not happy with it overall. They didn’t even try to repair or mend the relationship.
I moved on to uassist.me and they seem to be much better already in terms of communication and English ability.
We at 247VirtualAssistant.com try our best to make sure we achieve our clients goals, however we do run into instances where a clients expectations don’t match up with what can actually be achieved. This particular client needed SEO work done for his website, for which I told him that it would take time to rank and I will walk him thru the process.
The “patience” he mentioned came from these conversations. Individuals who have done SEO can understand how immediate results are just not a feasible expectation. Essentially this client cancelled after 1.5 months of SEO because I asked him to show patience with getting results.
He mentioned that I was hard to reach, however what he’s referring to is not being able to reach me over Labor Day weekend, when I wasn’t in the office. He promptly cancelled in the same weekend and came here to leave this comment.
Considering the difficulty this client presented, we decided that it would be better if he finds another service that would better suit his needs and intentionally decided not try and retain him. I believe that’s what he’s referring to on mending the relationship. By his comments, I’m glad to see that the VA service was working for him, and if language was a concern we also offer US based Virtual Assistants as an option. We hope this sheds a clearer light on the situation.
Admittedly I didn’t find the tasks to outsource that I originally had envisaged, however, I found that when I emailed to cancel the service, I received zero response even after chasing several times, from John, who was my assigned contact. I have cancelled my regular payment with my bank but have left with a bad experience, as I would have considered using these people again, when I had more for them to do. They were very responsive on everything else, which makes me realise, they are just after my money and then quite the opposite become completely unresponsive when you are looking to turn off the monthly subscription – this says it all to me.
My sincere apologies for this. Our intention is not to be responsive just for paying clients, in fact much of our business model depends on repeat or returning clients. I believe this was a situation where the system did not work as it was intended.
Once a client cancels, they typically get an automated confirmation from the system and a confirmation from their VA as well just to see if there was anything we could improve. The VA’s are only allowed to communicate with their current clients and any communication from potential or previous clients go thru our managers. This may be the reason why your VA didn’t respond, however a manager should have been in touch with you in that case. I hope I can change your mind on your exit experience with us, and I would even be willing to offer a month of service to make up for your experience. Thanks Justin and please let me know if there’s anything I can do.
After reading multiple reviews in this website, I think it is important that I give my opinion of working with 24/7virtualassistant.
I have been with them to close to 6 month now.
I signed up for the service in March this year.
These are my thoughts and the systems we use.
The team leader that was assigned to was Mr. Salith Sassi.
I have found him extremely resourceful and it is refreshing to know that even though at times he will not have the answer to my task at hand his ” can do ” attitude assures me that the task will get done.
At first I was skeptical about the company. Mainly for two reasons:
1. The Language and Cultural Barrier
2. Pride in delivery
I have come to find out that the times where they don’t get it right it was because of assumptions about the task. That is why I use Basecamp as a project management tool to give out tasks and when possible break it down in tiny steps for delivery.
This way 9 times out of 10, I get my task done the exact way I want.
Furthermore because I am leveraging the resources of a round the clock team. I have outsourced multiple aspects of my business, moreover they have been available to bail me out when I had tight deadlines.
The is no denying the is existence of a cultural barrier. I am in Britain and he is India!
What I found is that when we schedule weekly 20 minute meeting calls every Monday to give feedback on previous tasks and what lays ahead. I have developed a better understanding of their company’s culture and competencies and more importantly they get a better understanding of mine. So far all expectations are clearly managed.
This service isn’t a perfect turnkey solution. In a way you get out what you put in.
However, The team is eager to do a good job!
So with clear detailed task instructions, adequate project management systems and weekly calls, this service will really come to life.
Overall my experience has been great with 247virtualassistant. I would recommend them. It’s a no brainer.
Reading the reviews on this website I had high hopes for 24/7 Virtual Assistant, and unfortunately I was deeply disappointed.
The let-down started with the VA I was assigned, who showed no interest in my business or my requirements, beyond “send me tasks.” This was very different to the experience I was led to expect, and clearly the assigned VA was never going to become an integrated part of my business. But I had a go anyway. With an hour to go in her work day, I asked her to arrange some photo editing. She replied that all the people with that skill had left already and that it would have to wait until tomorrow. I received an update 18 hours later, but when I checked the work the required edits (clearly communicated) had not been performed. I asked our VA whether she had checked the work, and she chose not to answer. 31 hours later I finally received the edited photos.
As one of the other directors of our company said, we cannot possibly work with people who can’t be relied upon to follow a simple clear instruction, or who describe themselves as “team leader” but do not take responsibility for the performance of their team. We also need a VA who sees themselves as a part of our team and wants to understand our business, not one who simply waits for tasks to be emailed over.
Unfortunately you will also find 24/7 Virtual Assistant impossible to get hold of when things go wrong. The only point of contact is your assigned VA. Enquiries on their website’s email form go unanswered. There is no way to cancel your account. We have not been successful in obtaining a refund for the unused hours that we prepaid. We will be looking around for another VA company, and this time will choose one that guarantees their work and proves that they are interested and responsive prior to us handing over any money.
I was referred to 24/7 Virtual Assistant by one of my friend who has been using them for his business. I have used couple VA companies and individual freelancer VA’s before, but 247 set up is totally different and I enjoy working with my dedicated VA . I run an online store and most of my time was used for researching prices, new items, updates etc. before I hired John from 247. Since then he has been an integral part of my business and took over all the research and customer service from me so that I can concentrate more on marketing and sales. It worked out really good and now I only work 8 hours a day compared to 12-14 hours before. Business is doing good and I am thinking about adding one more person from 247 in the near future so that me and John don’t have to go over our heads every day. I would definitely recommend 247 to anyone who is looking for some extra help.
I have interacted with a few different virtual assistance providers in the past, and while they got the job done, overall I can’t say I was too impressed with their services. That was up until I ran a list of tasks that I needed completed by 24/7 virtual assistance, they made an impact on my world. A representative from 24/7, Sandra, did what every other company failed at doing, she worked with me on a personal level and met every expectation I had in mind.
Rather then just address what it would take to finish a given job Sandra actually took the time to understand me: my work ethics, and my overall goals. She compromised the approach she took on the services based on how I would want it done. That really meant something to me.
From my experience with 24/7 virtual assistance the way that they stand out in comparison to their competition is that they go out of their way to meet your needs. They take the time to truly talk to you, identify with the way that you think, and eventually start coming up with plans of action as if they are actually reading your mind. It’s a personalized service made specific around your needs and expectations, not the skills needed to accomplish a particular task.
While there are several companies out there that will complete the tasks you assign them, this is the only company I can speak for that makes the extra effort to deliver exactly what you are looking for by taking the time to understand who you are, and the way that you think. 24/7 takes the time to get to know you, and then delivers plans of action for any tasks you need them to take care of—this ranges from the simple and mundane, to the more complex.
You don’t have to take the time to give them direction over every small little bump that comes along the way, they learn to think like you, and as a result, they begin to make creative, effective decisions, they take initiative, and they make your life that much easier.
When you consider a service the comparison always comes down to value verses expense, and with 24/7 the experience that you are met with is absolutely priceless. You know that you are getting your value worth when you can go to them with any task and feel little to no concern about the job being done without any complication.
24/7 offers an experience that will leave you satisfied with that feeling that you know that you got your money’s worth. Life is far to short to fret about whether a job is being done in a way that you would approve of; get it done right the first time.
Sandra, and more specifically, 24/7 virtual assistance really delivers on meeting your expectations. If you have a task that needs to be completed, they have a solution, but don’t take my word for it, take a look into them yourself. Once you do, there really is no looking back.
When I finally decided to hire on a personal virtual assistant, I had initially heard of all of the great reviews about 24/7 Virtual Assistant. I have to admit I was skeptical at first.
With all of the tasks stacking up on my desk and no end in sight, I was nervous about hiring on an assistant that may not perform to my standards. Well, their service definitely proved me wrong.
I started my small business out with the 30 hour per month plan and have never looked back. Not only did my brand new virtual assistant handle all of the minute details that I simply didn’t have the time for, he also managed my entire schedule with ease.
I am more than happy with the service that 24/7 Virtual Assistant provides to customers like me. Though the Assistant Plan was ideal for my needs to begin with, I have recently upgraded to the Super Assistant Plan.
Their plans fit perfectly with my budget. As a new startup 2 years ago when I first hired Salith as my VA, I had limited funds. Things were very tight around my small office. However with all of the available plans offered, it wasn’t quite so intimidating for me to initially sign up.
That’s largely due to the fact that there are no long term contracts to get tangled up in like other virtual assistant services. Their expert staff teamed me up with the ideal fit for me and my business.
With the productive virtual assistant that works with me, I am able to get so much more accomplished in a day. Salith is even tackling my tasks and assignments while I sleep! We communicate very clearly and I have to say that I am very grateful for what he offers me.
I am able to spend more time with my family actually living my life. Every business owner and entrepreneur will know just how rare and exceedingly difficult that is.
My virtual assistant takes initiative like no other I have ever had. Salith truly goes above and beyond to ensure that tasks are handled properly allowing me to breathe easy when I am away from the office.
The great service I get with 24/7 is fabulous and I would recommend them to absolutely anyone!
We signed up with 247 around 4 months back after considering several other companies providing VA service. We did contact many companies in the beginning to do the background study to see who would be a good fit for our needs and 247 was the first one to respond back (within couple hours I believe) and I have to say that first impression made the best impression . Their communication has been excellent from day 1 and we are very happy with the way things worked out. We own several dating websites and needed 24 hour coverage 7 days a week and 247 was able to accommodate it. They even had to create a new shift in addition to their normal working hours and they were able to provide that with a 2 weeks’ notice. Right now we have a 5 member team from 247 who take turns to monitor the new profiles in our websites 24 hours a day. John is our team leader and his team is doing a fantastic job so far. I would recommend 247virtualassistant.com to anyone who is looking to hire a virtual assistant or who needs a team of VA’s to handle your needs.
I’ve used plenty of Virtual Assistant companies in my time but by far 247VirtualAssistant.com has been the best. Not only does my VA Salith take care of most of admin and billing, they also have a pretty nifty group of web developers that till date have created for me atleast 4 sites. Their manager, Thomas has also been very helpful in getting everything setup and going. at this point, i dont think my business would go forward if it wasnt for my VA.
Great service and incredible people. My VA, Felix, has become a reliable team member that we depend on regularly. Initially we needed help with basic admin type functions and overtime we had to dial up manpower/support for our inside sales people. Felix has proven himself 10 fold and continues to impress us everyday. We’ve also worked with other VA’s from 24/7 Virtual Assistant and all of our experiences with their staffers have been good as well. If you need a virtual assistant, these are your people.
After working with several variations of virtual assistant services and not really feeling like they took the time to understand my business, I was introduced to 24/7 Virtual Assistant by an old colleague who uses them regularly. I was just about to give up on the VA model until i started working with Felix who unlike any other VA’s I’ve hired learned both my business and the most effective method to serve our clients. In fact Felix is capable of handling multiple task and delivering on time without issue. We’ve now hired a 2nd VA to help with new client orders and it’s working like a charm. I find that all of the people that work at 24/7 Virtual Assistant are reliable, intelligent and easy to work with. I highly recommend these folks if you need help or assistance with any number of projects in and around the office.
My company contracted with 247 to provide us with a Virtual Assistant team that can take care of a couple of our verticals. After 2 years of service, i can happily say that we are very satisfied with our team. My team leader is Hari and has always been attentive responsive, typically responding within 2 hours. The quality assurance people on the team have also been a great asset. So far every person i’ve recommended this service to have said the same thing. Thanks guys, keep up the great work.
My VA has been a great support to what we do here at Elm. I’ve been working with a VA to streamline our recruiting process and it’s been phenomenal. I’d be happy to recommend them to anyone out there, in fact I’ve already told a few of my friends. Keep it up!
I’ve been using 247’s US based Virtual Assistant service for about 4 months now and i have to say it’s the best investment i have ever made for my business. My VA Amy answers my calls, handles rental enquires and priority calls from tenants at our cabins and also does most of our paperwork/quick books stuff. I find myself trying to find more things for Amy to do. I havent used their other misc services but i am looking forward to it. I will definitly refer 247 to any of my friends.
No problems at all!
I first began to use 247 about 3 month ago, I run a commercial headhunting company and needed some outside assistance to get tasks out of the way that were clogging up my day. 247 seemed to be the answer! I compared a few of the other VA s in the market, and overall I thought 247 came out on top; great reviews, reasonable price, and now that I ve used them; I d also say they deliver a great service. I m planning to expand my business, and without the help of my VA s I think I would struggle massively! Nothing to say but good things about this company and the people who work for them.
Got recommended by a close friend of mine to start using 247 Virtual Assistant , as I was having a lot of trouble handling a large workload on my own, mostly easy tasks that just took up so much time, such as administrative tasks.This was my first time using such a company and at first I was a bit stumped at the prices (Obviously not having any experience on how much it should cost), however after doing some research I realised that the company was relatively cheap, and since my friend had recommended them, I thought I best off just sticking with 247.
Looking back now, I m glad I didn’t decide to go elsewhere, 247 have been amazing! I regularly keep up to date with my VA and he consistently delivers high quality work, which I am very pleased with. This will be my 4th week using the company, and I don’t plan on stopping! The VA has allowed me to take control of my life again, freeing up a lot of free time that I just never had before.
Plus I might as-well add the point that I did actually try out another Virtual assistant company (taskseveryday.com), and they really didn’t live up to the same standard as 247 to be honest, therefore I shall stick to my guns and remain using this company for as long as needs be.
Started using 247 a few months ago, and I can honestly say that I’ve never came across a problem with the company! Every time I had an issue I would contact my Virtual assistant and they would assist me ASAP. I’ve had two different VA s when using this company, and both were as equally consistent and reliable as the other, nothing but positive comments!
Since I run my own business, having a virtual assistant has now became part of my daily routine, the stress of running a company can sometimes become too much, which is why this service helps me a lot. I personally used the services a lot to update and manage my website, along with laborious tasks that nobody likes doing, and every issue I put forward was completed to a high standard.
In the past I’ve used other companies that offer similar services, and I d say this company has delivered the best quality service out of all the companies that I’ve used, I’ve already recommended them to one of my friends, and will do again in the future if anybody is looking for a Virtual Assistant service.
Avoid this one like the plague!!
I was assigned a virtual assistant but communication was extremely difficult as he would only work based on his time zone. This means that they would not match me with someone who should work based on my time. I try to compromise with the overlapping in the end of his work day and the start of mine. So I said 2 hours before you finish can you send me a copy of your work. In the 3 weeks I was working with him, he only did it once! This meant that the majority of the time he would send me his work only after he has finished for the day. this was not helped by; even with detailed e-mail descriptions outlining the tasks that I needed undertaking. He would only return with basic links(billing me for an hour with something I could find on google in 10 minutes) and not the report as I had described in detail. The super visor was copied on all the mails but was no help at all.
I started using 247 around 4 months back and I have to say I am pretty impressed. I run an online store and it worked out perfectly for me. They have VA’s , web developers and SEO guys working in the same place which made my life so much easier. The best part is once I signed up for their VA service, I had access to the other teams as well and they deduct the hours used from my VA plan with a slightly higher hourly rate. My dedicated VA Sam acted as the point of contact for the other teams, this way I didn’t had to deal with 10 different people. Sam is helping me with customer service , their web team is helping me with updates for my website and I just signed up for their SEO service 2 months back and I am seeing results already . So altogether, I am a happy camper. It took me a week or so to get used to their system and work flow, but I guess it paid off well.
Since 24/7 has been one of the best-reviewed and most popular companies on the site, I wanted to test them out myself and see what all the fuss was about. Turns out, I’m happy to report they’re popular for good reason – I was really happy with my trial.
I had a stack of smaller projects that had been piling up so I was eager to test them out for their 30 hour per month plan.
I had them tackle some design work for a couple ebooks, as well as some web stuff that turned out really good. Actually if you want to see an example, download the free First-Timer’s Guide to Hiring a VA, they reformatted and redesigned that for me and it’s a huge improvement. You can see for yourself for free (and can always unsubscribe at any time, no hard feelings)!
I also had them do some customization on another WordPress site and they did a nice job on that as well. The dedicated team-leader set-up, and distributed workforce worked well in my case for these small one-off jobs.
Couple things to keep in mind, communication wasn’t hindered by any sort of language barrier but it was by the time difference. I had to stay up pretty late to catch my contact in the morning India time on Skype. It wasn’t a huge issue since I work from home, and it was awesome to have them getting stuff done while I was asleep but if there were any points that needed clarifying it would be another 12 hr cycle before we could hash it out.
Their first effort was not always their best effort, and a couple times I had to ask for edits or revisions. They were generally quick and professional about it, but I would have liked to see a little more initiative shown up front in terms of testing and even just pride in delivery, to really take it to the next level.
Hard to describe but I think you know what I mean … like come on, that’s not up the quality standards I’m looking for.
My account was kind of set up offline so I’m not sure what the client interface looks like. It would have been cool to see a time tracker, just to see how many hours I had left during the month.
But overall, the team at 24/7 did an awesome job and I was very thankful for their help. If you send me an email I’ll share another example or 2 of the work they did for me.
The virtual assistant has been amazing, I’ve been using it for nearly a year now, and have never really had a problem with it.
My VA is an absolute star, before I started using these my life was complete chaos, constantly being frantic and running around, So im glad this company has been able to change that.
A few of my colleague have also took on board my recommendations and have started using 247 as-well, and they’re all saying positive things.
247 has been an integral part of my business. I don’t think there’s a day that goes by that i don’t depend on my Virtual Assistant to get something done. I had a slow start initially ,but things really took off afterwards. I’d would highly recommend 247,especially if you’re a small business owner.
247VirtualAssistant.com has been absolutely great. My VA has been available whenever I’ve needed her and they have a great management system in place to support her. I’ve been recommending them to most of my colleagues as well.
Have had a great experience with them thus far- quick to complete tasks, friendly, professional. I’d highly recommend a project management system (one that you currently use) to help them and you track tasks.
24/7 VA’s have been an enormous help with my business. These days it’s very important to be efficient and keep up with the pace of business. 24/7 has helped me tremendously in both areas.
My personal VA, Felix, has been nothing short of amazing. His work, along with the team, is consistent, timely and always high quality. Their area of expertise is also very helpful as I can leverage their knowledge to better service my clients and their needs.
I’ve used 24/7 VA for over a year now in a variety of tasks from web dev to research and data entry.
We are a recruiting firm and we use Felix and his team more than 200 hours per month. He is a dedicated individual who is always willing to take on new things. His performance is superb and consistent. We know we can count on Felix to complete the tasks assigned to him.
I would recommend 24/7 Virtual Assistants to anyone who needs data entry, research or other task performed in a cost effective and efficient manner.
I have been working with 24/7 for about three years for my company’s accounting and administrative duties. Ajith, the team leader for our account, is prompt, courteous, and very detail-oriented. Given how busy I am with all of the other aspects of running a business, I am very thankful to have 24/7 as part of my team. I would highly recommend them.
We have worked with 24/7 for over a year and highly recommend them. As an interactive agency, our clients count on us for reliability and responsiveness. 24/7 has integrated with our US-based team so well that we now work with several members of their VA and web development team to complement our work and help serve our clients. This is the first time we have worked with a VA and could not be happier. I highly recommend them.
I LOVE 247 Virtual Assistants! They are awesome – but let me be more specific.
I’ve worked with 247 VA for 3 years now and I highly recommend them! My assistant, Angela, is conscientious, caring, resourceful, self-regulating and pro-active! What I love the most is how she has learned to ‘think’ the way that I do. This is EXACTLY what I want my assistant to do – come up with creative solutions, take initiative, solve problems, discover alternatives and in general get as much done as possible without needing permission or direction for every little thing.
I trust 247 too. At times when I’ve needed additional help, they always rally! They are my go-to team for all administrative emergencies and I can always count on them being professional, helpful, customer-oriented, gracious, and kind. They share a sense of gratitude for the work that is rare. They are eager to help and eager to please. I definitely feel appreciated and cared for.
I have worked with MANY VA’s and while I’ve paid much more, I’ve never experienced greater reliability. The value is undeniable! I highly recommend 247!
We are the #1 RE/MAX Team in the state of Hawaii and have been using 24/7 Virtual assistant for the last 4 years. Isaac is a part of our top producing team and has helped us to achieve this level of production. Once you take the time to train your VA this service is invaluable.
Oops forgot the stars… I would give them a 5 star rating for overall performance.
I am a realtor and I have been using a dedicated VA from http://www.247virtualassistant.com for the past 2 years.. I have to tell you , these guys are really good!! My life completely turned around after I hired them. Before I used to run around like a maniac to get all the paper work and follow up with banks done, but now I just relax and spend more time with my family while they get most of the work done for me at less than half the price I would have to normally pay for a full time employee. 247 rocks !!!