VMG BPO is a virtual assistant and outsourcing company with locations in San Francisco and Bangalore, India. The firm, which was established in 2005, is actually a division of Vadamalai Media Group, a respected 20-year old Indian media company.
(That’s where the VMG name comes from.)
VMG targets Western businesses to help with their administrative work, customer service, tech support, and copywriting.
About VMG BPO
VMG virtual assistants are kind of your jack-of-all-trades remote personal assistant. They handle whatever admin tasks you throw at them, ranging from online research and marketing jobs, to travel coordination and even meal planning.
In my brief interactions with their CEO, Kartik Isvarmurti, I was impressed by his focus on helping clients. We actually got to meet in person and have dinner when he visited San Francisco!
I got the impression he genuinely cares about improving people’s businesses and their lives.
The virtual assistants are clocked only for the actual time they are actively working on your tasks. Hence, your assistant work efficiency levels are at 100%!
VMG BPO Review
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As far as I can tell, your time doesn’t expire at the end of the month – you get to keep using it until it’s gone. This is a nice feature compared with other firms that charge a set monthly fee, especially if your workflow has peaks and valleys.
Besides an exhaustive list of tasks, a General Virtual Assistant (GVA) can do, VMG BPO offers a range of services like website development, customer support, digital marketing, tech support, content writing etc.
They even have customized solutions for your specific requirements. So whether you need a team that’s available round-the-clock to offer support or you need someone to assist you for an hour each day, they have tailored options for you.
If your task demands a different skill set like graphic designing, niche content writing or web development, the company just gets the correct person to do the job for you. You have a single point of contact (your project coordinator) who gets all your tasks done after carefully shortlisting and identifying the people who are just right for the job.
These assignments are done on a Pay per task basis and it is important to note that regular VA hours do not apply.
Live Chat and Email Customer Support
Aside from standard virtual assistant services, VMG specializes in live chat customer service and virtual project teams.
Interacting with visitors on your website improves conversions, but it’s time-consuming. Instead, you can have the VMG team manage this. They will have a team of agents trained on your website’s offerings and chat with your visitors live.
It’s definitely a great way to gather leads and the human touch is a far cry from the chatbots out there. Their rates for a basic dedicated live chat agent is very competitively priced at $2.50 per hour.
VMG also offers email support – rates depend on the level of support needed by your business. Their email support agents can write neat customized responses to your customer queries. Agents regularly login to your inbox and respond to emails. This service starts at $6 per hour and they have monthly packages for this too.
For larger projects or entire back-office outsourcing, VMG BPO offers a virtual team product that allows you to outsource several jobs at once. The team works together in India and reports directly to you, resulting in significant cost savings without sacrificing performance.
VMG also does smaller project-based tasks like web design, graphic design, custom writing tasks, and email newsletters. They provide quotes for these services on an on-demand basis.
VMG put together a digital brochure filled with information about the company and how they can deliver positive results for your business.
Plans and Pricing
To work with a VMG BPO virtual assistant, you buy blocks of time, starting at 25 hours for $200. Although $8 an hour is very affordable and competitive among VA companies in India, you can save even more by buying time in bigger blocks.
For instance, a block of 50 hours is just $7/hour, and 100 hours goes down to $6/hour.
Your time doesn’t expire at the end of the month – you get to keep using it for a whole year. This is a nice feature compared with other firms that charge a set monthly fee, especially if your workflow has peaks and valleys.
VMG BPO Alternatives
Overall, VMG BPO is a no-nonsense operation that’s all about saving you time and money.
If you’re shopping for other India-based outsourcing providers, you might also take a look at MyTasker.
Have you worked with VMG? If so, please take a minute to share a review of your experience using the review form below. Thank you!