Overall Rating4.734.734.734.734.73
Quality of Work4.644.644.644.644.64
Communication4.64.64.64.64.6
Value4.644.644.644.644.64

VMG BPO is a virtual assistant and outsourcing company with locations in San Francisco and Bangalore, India.  The firm, which was established in 2005, is actually a division of Vadamalai Media Group, a respected 20-year old Indian media company.

VAA Tested_smallerVMG targets Western businesses to help with their administrative work, customer service, tech support, and copywriting.

VMG virtual assistants are kind of your jack-of-all-trades remote personal assistant.  They handle whatever admin tasks you throw at them, ranging from online research and marketing jobs, to travel coordination and even meal planning.

vmg bpo reviewTo work with a VMG BPO virtual assistant, you buy blocks of time, starting at 25 hours for $200.  Although $8 an hour is very affordable and competitive among VA companies in India, you can save even more by buying time in bigger blocks.  A block of 50 hours is just $7/hour, and 100 hours goes down to $6/hour.

VMG BPO Review


VAA Exclusive: Mention Virtual Assistant Assistant when you sign up and get your first 15 hours for just $90!

As far as I can tell, your time doesn’t expire at the end of the month – you get to keep using it until it’s gone.  This is a nice feature compared with other firms that charge a set monthly fee, especially if your workflow has peaks and valleys.

Aside from standard virtual assistant services, VMG specializes in live chat customer service and virtual project teams.

You can add a live chat support feature to your website and staff it 24/7 with VMG agents for just $195 a month.  Live chat is a great and cost-effective way to improve conversions online, and this may be one of the easiest ways to implement it.

For larger projects or entire back-office outsourcing, VMG BPO offers a virtual team product that allows you to outsource several jobs at once.  The team works together in India and reports directly to you, resulting in significant cost savings without sacrificing performance.

VMG also does smaller project-based tasks like web design, graphic design, custom writing tasks, and email newsletters.  They provide quotes for these services on an on-demand basis.

VMG put together two excellent digital brochures to highlight all their services:

Definitely check those out as they’re filled with a ton of great information about the company and how they can deliver positive results for your business.

Overall, VMG BPO is a no-nonsense operation that’s all about saving you time and money.  In my brief interactions with their CEO, Kartik Isvarmurti, I was impressed by his focus on helping clients.  I got the impression he genuinely cares about improving people’s businesses and their lives.

Have you worked with VMG? If so, please take a minute to share your experience using the review form below.  Thank you!

12 Reviews

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    I Work as a teacher and as a programmer. I often do not have enough time to properly maintain my websites or to prepare my classes. VMG proven to be my most valuable asset. Their quality of work and staff selection is just extraordinary.

    When I signed up, Amber found me the best professional for my needs: Seema.
    Every time I needed help, Amber, Seema and VMG have been there for me.

    Seema, my assistant, is incredibly efficient and flexible. The quality of her work excels my expectations. She is not only the greatest professional but I do consider her a true friend. When Seema has not been available in
    my timeframe, VMG provided a great substitution assistant.

    I do absolutely recommend VMG. VMG delivers true cost-effective work-of-art
    grade masterpieces. You can’t go wrong with VMG.

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    VMG has been a helpful resource in a number of tasks I needed done. My experience has been continually positive in those tasks that they have the capabilities to perform. Thanks!

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    I am running a small business in Bangalore. I wanted to use a VA for some of the tasks. I was hesitant as I thought I may not be able to afford and that I may not get timely support, being a small client. My apprehensions have been proved wrong on both counts.
    My dedicated VA Salina has been prompt and consistently efficient throughout.

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    My experience in working with the VMG team has been both rewarding and refreshing. Top qualities: Great Results, Good Value, On Time.

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    VMG has earned by confidence & trust. Less than a year ago, I started sending them “simple” projects – by which I mean tasks that saved me time, but which (if they screwed up) would be pretty low risk for my company. Their team delivered – timely & accurately – on each project I sent. And I’m especially grateful for the great communication by which they confirmed that they received, understood, delivered & followed-up. I sleep better at night knowing that VMG is on the job.

    So, with each accomplishment, I “upped” the level of complexity for the next task – and branched out to explore other facets of what they could do for my business. Today, VMG is an integral part of how I operate significant portions of my business – and I just think of them as a part of my team. I’m very grateful for their service and wholeheartedly recommend them to others who might be considering them.

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    We have been using VMG’s services and it has been fantastic. They are helpful, affordable and most importantly reliable.We are looking forward to creating a long and fruitful working relationship with Kartik and his wonderful team.
    Thrishen Lingam – Business Development Director

  1. VMG offered me a super-generous 25 hour trial to test out the service, and of course I was happy to accept.

    My dedicated point of contact was Ritika, who handled all the non-technical tasks I threw at her. She did web research, article writing, and prepared a couple powerpoint presentations.

    The research I thought was really well done — it gave me exactly what I needed to turn it into a coherent blog post.

    The article writing was actually pretty strong too. Normally I have to re-write and kind of massage any outsourced writing I get back — and I did a little bit with this piece — but not as much as I normally would. I’m probably too picky when it comes to that stuff.

    And the Powerpoint slides — the first set that came back, wasn’t up to my standards but did inspire the direction I wanted to go with it. So I sent back my final version, and she killed it on the 2nd slide deck — really great job.

    I also had VMG work on some technical tasks for me as well. I’d installed a new theme on one my sites and was tweaking with it myself, which is always dangerous, but they helped with some customizations that were really helpful.

    Most of the work they did was related to the responsiveness of the site — how it rendered on smartphones and tablets. I would have like to see a little more proactiveness in testing and quality control, but I understand if they’re on the clock and eating up your hours that might be a conflict if they’re working on stuff you didn’t specifically ask for.

    Throughout all the tech stuff, Ritika was still my only contact, everything was filtered through her.

    VMG uses Basecamp, for project managment software, which for me is a big plus because everything is in one central location — you can upload files and see the entire back-and-forth conversation in one stream.

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    VMG BPO has been an essential part of my business process. Without them, it would be impossible for me to have the 24-hour presence that’s necessary for my business. What’s just as important, the costs of working with VMG expands or contracts along with my business, so I don’t have a lot of wasted effort and wasted money.

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    I have been using VMG BPO since 2006! Kartik, Divya, and Nancy have been wonderful to work with. I have given them a diverse set of tasks and have been overall really satisfied with the work. These tasks include: Blog updates, proofreading and editing, transcribing, hotel searching, phone calling, and job searching. There have been many more chores which I have been relieved to hand off and know that the work will get done in an efficient timely manner. The sky is the limit with VMG BPO.

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    Over the years I have found Kartik’s group at VMGBPO to be consistent, exacting, dependable and affordable. Their wide variety of skills make them a first call when we need IT services.

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    There’s a bit of a learning curve when it comes to what kinds of tasks work best to turn over to a VA and what doesn’t. But things are going pretty well so far.

    Delegation definitely takes some work and getting used to, but you’re better off in the long run because of it. You want to set up clear instructions so your VA can be successful.

    Ultimately I’d like to automate, delegate, and outsource my property management business so I don’t have to be involved in the day-to-day grind, other than maybe some light emails or putting out fires.

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    I had a rather complex job I was hesitant to send to VMG BPO, but I gave the instructions one time and they nailed it! They finished faster than I expected in just a couple days. I would recommend them to everyone.

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