Outbounders.com is a virtual marketplace for telemarketing professionals. The company was founded in 2010 as an offshoot of Global Sky Inc., a call center operation in the Philippines. Behind the scenes are CEO James Rick Stinson and CTO Rob Rawson (same guy as from Staff.com and the time-tracking software TimeDoctor).
Because of the booming call center industry in the Philippines, many of the professional phone workers you’ll find on the site are from there, but the marketplace of callers on Outbounders is pretty global. When I checked the other day, I found workers in China, India, Central America, and the US.
How it Works
Workers on Outbounders have the advantage of working from home, instead of commuting to an office. Call monitoring software (and of course your business results) will help determine their productivity.
If you’re looking to hire some outbound customer service or telephone sales staff, the hiring process on Outbounders.com is pretty simple.
- Like any other freelance marketplace, the first step is to create a profile.
- You can browse the listings of available professionals, filter based on rate or other criteria, listen to their recordings, and even see if they are online at the moment for an interview.
- You can also post your own detailed job description and collect applications, much like you would if you were hiring a freelancer on oDesk.
Outbounders callers have been hired by thousands of small business clients and have made over 2.5 million calls on their behalf!
Plans and Pricing
If you already have some phone dialing software or internal software you use to track calls, your Outbounders hire can plug right into your system. Alternatively, Outbounders.com has their own dialer you can use for a small additional fee ($1 per hour).
Outbounders.com keeps the lights on by taking a 10% fee on top of the caller’s hourly rate. It’s free to post a standard job listing, and performance-based jobs carry a $25 fee.
Your agent will use unlimited free VOIP calling to the US and Canada, and discounted rates to other destinations around the world.
The rates seem to start around $5 an hour, and go up from there depending on experience, geography, and level of English skills. It seems to be an affordable way to get your outbound calling campaign started. At that rate, your rep doesn’t have to make many sales to deliver a huge ROI.
This home-based model means less overhead and significant cost savings over a traditional call center set-up.
Then, when you’re ready to scale up and add more seats, or move to an in-office call center environment, you can engage Outbounder’s parent company, GlobalSky.com.
The company provides training in their dialer software, but as with any other hire, any job-specific training is on you to provide.
Targeting entrepreneurs, Outbounders aims to woo customers away from other job sites like Elance, oDesk, and Guru.com. The gameplan for doing so is to focus on just one area of specialization — to become THE marketplace for outbound phone support.
If you find yourself in the position that getting on the phone and dialing for dollars helps drive new business, but then you get caught in the cycle of actually delivering the work for those clients and not feeding the funnel, maybe a dedicated outbound sales rep could help.
The advantage may be the speed of hiring and the quality of applicants. Have you hired any callers from Outbounders? If so, please share a quick review of your experience below to help others with their decision.