HelpLama is a telecommunications and phone answering business. They supply support agents based in the US, UK, and Australia to businesses all over the world.
The company has been operating since 2016. Their headquarters are in San Francisco, CA, and they specialize in handling all facets of communications for e-commerce businesses, such as web chat, email support, and live call answering.
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About HelpLama
The company is headed up by founder and CEO, Maxim Saini. HelpLama offers a range of virtual receptionist services, and their target customers are e-commerce businesses.
If you run an e-commerce store, you will know how important it is to handle customer inquiries as soon as possible.
Working with HelpLama, you can have someone on the end of the phone or available on web chat 24/7. This will ensure you don’t miss a sale and can resolve customer queries regardless of whether you or your team are working.
They offer something they call a “Zero risk model.” By this, HelpLama is saying they are confident you’ll love their service, and they offer a 100% money-back guarantee if you’re not satisfied.
How HelpLama Works
Something that separates HelpLama from most of the other call answering companies is how they train their agents. They have software that you install on your site, and this creates a bot based on your previous chat logs.
They use this bot to test agents and see how they would respond to customer queries you’ve had in the past. Once they’re satisfied the agent understands your business and industry, and is answering queries in a similar manner to how you have been, they assign them to your account.
HelpLama doesn’t have any fixed pricing plans. If you’re interested in working with HelpLama you need to fill out a contact form and one of their sales reps will get back to you.
Once you’ve worked out a plan that you’re happy with, you set the times that their agents will pick up your calls, emails, and webchat, and give them any instructions.
HelpLama Intro Video
Services
HelpLama offers support for all lines of customer communication coming into your e-commerce store. They group their services into four core areas:
- Customer Support – Their agents can handle all of your customer support channels. From picking up calls and answering emails to manning webchats and more.
- Live Chat Answering – Webchat is becoming more popular all the time. It’s another communication channel to ensure you’re able to respond to your customers at their convenience.
- Email Answering – If replying to emails is a bottleneck in your business, you can hand this task over to HelpLama’s agents.
- Phone Answering – Having a real person available to answer calls 24/7 will ensure you never miss a sale. It’s also good for customer satisfaction and retention.
HelpLama has support agents based in the US, UK, and Australia. So, you can localize your customer support if your business is based in either of these locations.
Plans and Pricing
HelpLama has different pricing plans for email, live chat, and phone services. Plus, there’s different pricing for basic call answering (taking messages), and specialized call handling (agents trained on your products and services).
I pushed one of their agents for some pricing information, like how much they charge per minute or any set monthly plans, but they wouldn’t give me any information without having one of their sales reps call me to put together a custom plan.
(I know the game, but I also appreciate some transparency upfront like you’ll find with rival HelpSquad.)
It’s not a bad thing they work out custom plans, and they also responded right away via their webchat. So, if you’re interested, I’d contact them for a quote.
HelpLama Alternatives
Aside from HelpSquad (linked above), the leading alternative virtual receptionist company is Ruby Receptionists.
They don’t specialize in e-commerce stores, but they do specialize in all forms of call handling on behalf of your business.
Your Turn
Have you worked with HelpLama? If so, please share a quick review of your experience below to help others with their decision.