Conversational is a US-based organization offering a range of virtual receptionist services. They are headed by CEO Tanya Lamont and have two offices, one in north America and one in Canada. All their workers are based in these two locations.
Conversational has been in business since 2014, but their parent company, Server Sitters, has been operating for 16 years. Server Sitters also provide virtual assistance services, albeit in a different niche, so there is a wealth of experience in the team behind Conversational.
Virtual receptionist services are gaining in popularity, they offer businesses the luxury of having their phone calls handled by trained professionals without having to manage staff in-house. This type of service benefits smaller businesses in particular, being a lot less costly than training and hiring their own receptionist staff and offering an easy cut off option.
Conversational handles all telephone based tasks, including; incoming calls, booking appointments, managing schedules for business owners, and sending/receiving text messages and voicemails.
They offer full or part time receptionists, as well as backup services to support a business’s own receptionist. You can forward your business calls at time slots that suit you, have their staff cover absence days, or just have the service available for when your own receptionist is engaged.
It’s important to remember that these services are not intended to be used for telemarketing, lead generation, or sales.
How it Works
You can forward your existing phone number to Conversational, where a live receptionist will be available to answer all incoming calls. If you don’t have a phone number, they can assign you a number within your local area code. You even get to keep the phone numbers when you stop using their service.
You will have a receptionist available at the times you specify, and they will follow any instructions you lay out. You have a certain amount of minutes to use per month per the price plan you select.
Conversational has a members area online for clients to interact with their staff, as well as a mobile app which is a convenient way to keep in touch any messages. When questioned about their specific areas of specification, the reply from Conversational was simply ‘friendliness’. Friendliness certainly goes a long way when customers are dealing with a receptionist, it was interesting to see them use that word.
Plans and Pricing
Conversational have three different pricing plans. Plan one comes in at $99 a month. The services in this plan include; 100 minutes of virtual receptionist time, voicemails delivered over email, 10 voicemail storage boxes, unlimited talk time, no limit for voicemails, and a members area access and mobile app.
Plan two costs $199 a month and gives you an additional 100 minutes of time, taking you to a total of 250 minutes of time per month. As well as a total of 20 voicemail storage boxes and the other services included in plan one.
Plan three is currently their largest plan and costs $399 a month. With this plan you have a total of 500 minutes, 30 voicemail storage boxes, and the other services included in all the plans.
All plans come with a 30 day free trial, which lowers the barrier of entry for anyone looking to try a virtual receptionist for the first time.
The most well known company in the virtual receptionist space is Ruby Receptionists. Both Ruby and Conversational cover all of the same services, with Conversational being slightly less expensive and offering a longer trial period of 30 days.
Answer America and Gabbyville are also potential options in the same space. They each have slightly different plans and pricing, so I recommend going over the finer points to see which match up best with your requirements.
If you have worked with Conversational please leave a review below to help others with their decision.