TaskUs is a “boutique” outsourcing company in the Philippines, with a sales office in Los Angeles. The company has grown from 5 employees in 2008, to over 400 today, all working out of a dedicated office space in Manila.
The story goes that co-founders Bryce Maddock and Jaspar Weir tested virtual staff from several countries around the world before concluding that workers from the Philippines were the best. Impressed by the passion and high level of service, they decided to set up shop for their new company there.
TaskUs is aimed at mid-sized companies looking to leverage the cost benefits of outsourcing. The primary clients are start-ups, tech companies, and ecommerce stores.
TaskUs allows firms to scale up rapidly, bringing on dedicated teams of workers in a short time, who embed themselves in your company’s culture like virtual employees. The focus is skilled computer-based work, like photo-editing or product feed management, but outsourced team members can also perform customer support functions, data verification, and even content creation.
TaskUs Intro Video
This made laugh.
The company will bid on project-based work, but the majority of clients opt for full-time workers on a long-term engagement.
The facility in the Philippines is staffed with on-site management and company directors, so you know your employees are being kept accountable. And unlike the home-based VAs who may disappear for days on end when there’s a power outage, TaskUs has backup generators and transportation in place so your business stays online.
Plans and Pricing
When I spoke with TaskUs, I couldn’t nail down a price range for their services, only that their rates vary by the skills you require and the number of employees you need. I interpreted that as if you’re looking for the absolute bargain basement virtual employee, this is not the place. But then, the $2.50/hr people you might find on oDesk often come with hidden costs as well.
Ultimately the value comes from getting consistent quality work done at an affordable price, and not having to deal with the headaches of the hiring process yourself. Here’s an excellent write-up on PandoDaily about how TaskUs has kind of become Silicon Valley’s secret weapon for growth.
Have you worked with TaskUs? If so, please share a quick review of your experience below and help others with their decision.