SmartPA is a UK-based virtual assistant company specializing in providing virtual assistants to businesses of all sizes all over the world.
The company is headquartered in Edinburgh, Scotland, and their assistants work remotely across the UK.
About SmartPA
The company started operations in 2008 and is based in Scotland, UK. SmartPA’s core team is based in their offices in Edinburgh, and they recruit assistants remotely all over the UK.
Despite being based in the UK, SmartPA says they work with entrepreneurs and businesses all over the world. They’re flexible in regard to business hours as their virtual assistants span across 15 countries, with teams based in the USA, Japan and Malta. So, don’t let the time difference stop you from reaching out to them.
When you sign up for a monthly plan, a member of SmartPA’s team will be in contact to discuss your requirements.
After getting a clear picture of what you require from an assistant, SmartPA will assign you the best-suited dedicated assistant from their pool of talent.
SmartPA says that every one of their VAs goes through an eight-week training and accreditation program. This is to ensure they meet their high standards and are equipped to carry out the tasks expected of them from clients.
In regard to how they see the VA-client relationship, SmartPA told me, “We pride ourselves on transforming our clients for the better. Helping them to grow and making them more resilient to pressure and change.”
How SmartPA Works
To get started working with SmartPA you can simply choose one of their monthly plans, or book a call to discuss your requirements.
You can either call their Client Engagement Team or drop them a message and they’ll call you. During this call, a member of their Client Engagement Team will establish how they can best help you.
SmartPA will then find the best-suited virtual assistant, and send you over their details to review. If you’re happy with your assistant, you can start emailing over tasks and communicating with them right away.
You’ll receive weekly reports detailing everything your assistant has been working on and how many hours they used.
SmartPA Services
SmartPA’s virtual assistants are trained and prepared to handle any business tasks that can be completed remotely.
They do say that they specialize in administrative and back-office support. But their VAs are willing to take on any tasks.
To give you a better idea, they list the following services they commonly supply:
- Diary and Email Management
- Call Handling
- Bookkeeping
- Document Production
- Transcription and Typing
- Data Entry
- Travel Management
- CRM Management
- Research
- Personal Support
- Social Media Marketing
- Email Marketing
SmartPA Plans and Pricing
SmartPA currently has 4 monthly pricing plans. Hourly rates range from approx. (allowing for exchange rate) $31/hr if you purchase their Premium + plan, to $41.50/hr for their smallest plan.
A complete list of their prices at the time of publishing was:
- Professional – £300/mo for 10 hours (approx $415 or $41.50/hr)
- Professional + – £500/mo for 20 hours (approx $700 or $35/hr)
- Premium – £750/mo for 30 hours (approx $1,000 or $33/hr)
- Premium + – £1,000/mo for 45 hours (approx $1,400 or $31/hr)
SmartPA offers custom plans if your requirements do not fit with any of their set monthly plans. You can also bolt-on some call handling and customer care services.
SmartPA Alternatives
For alternative UK-based companies, we recommend checking out Time ETC, highly-rated with a similar business model and hourly rates.
If you’re based in the US and would prefer to work with US-based assistants, Time ETC also supplies US-based VAs. You can also check out ClearDesk, Boldly and BELAY, three more US-based companies with great feedback.
Your Turn
Have you worked with SmartPA? If so, please leave a review below to help others with their decision.