Overall Rating4.914.914.914.914.91
Quality of Work4.914.914.914.914.91
Communication4.914.914.914.914.91
Value4.934.934.934.934.93
This post may contain affiliate links. Please read my disclosure for more info.

Virtual Assist USA is one of the largest VA operations in the US. Based in Pittsburgh PA, the company has been in business since 2007.

Today, founder Danielle Cuomo oversees a team of 40+ VAs who work from home in every time zone across the country.

Many are located in and around Pittsburgh because Virtual Assist USA used to have a good old fashioned central office location there, but Danielle told me she closed it when everyone preferred working from home!

About Virtual Assist USA

virtual assist usa reviewThe company began by helping coaches, speakers, and authors run the administrative and marketing sides of their business, but Virtual Assist USA has expanded to serve all sorts of small business owners and young growing companies.

Today they serve solopreneurs, health care professionals, and even government agencies. Many customers are employees in bigger companies and use the service to support their team or as an executive assistant for managers and directors.

Why Virtual Assist USA?

One thing that sets Virtual Assist USA apart is that all their VAs are full-time employees, and not part-time contractors. Danielle explained that fosters better security, loyalty, and a more career-oriented mindset.

The hiring process involves multiple interviews, a DISC personality assessment, and a background check.

For clients, that all adds up to less turnover and a better VA match.

Services

The services range from scheduling, research, and data entry, all the way up to creating presentations and technical website customization.

Their team can also handle event planning, social media marketing, copywriting, bookkeeping, transcription, WordPress tasks, Infusionsoft, and more.

As a client, you’re assigned a dedicated point of contact, your Client Experience Manager, but still have access to their whole team of resources to accomplish the job at hand.

This set-up allows the company to offer the wide array of services they do, but still maintain a close relationship with their customers.

And because of the sensitive nature of some of their clients’ businesses and operations, they’ve implemented strict security protocols and are HIPAA compliant.

Virtual Assist USA Interview


VAA exclusive: Follow this link and mention VAA for a $100 credit on any package!

How it Works

Virtual Assist USA uses a team-based approach that’s heavy on the collaboration. Danielle explained she’s tried to build a company culture that fosters a lot of communication and makes for a healthy breeding ground for ideas.

And since they’re after a long-term relationship with their clients, Virtual Assist USA strives to become partners in their clients’ businesses and integrate themselves into their processes. For example, instead of idly waiting for tasks to come in, they’ll hold proactive strategic planning meetings to discuss the clients’ goals and the direction of the engagement.

Plans and Pricing

Virtual Assist USA has no monthly minimums or recurring packages. Instead, there are three different pricing options:

  • Option 1: $39 per hour, pay as you go. This is a pay-as-you-go rate and requires no minimum hours so it is best for clients who have a one-time, small project.
  • Option 2: 15 hours for $525 ($35/hour). This option offers a $60 savings for 15 hours purchased in advance. These hours never expire.
  • Option 3: 25 hours for $725 ($29/hour). This is our most affordable rate and offers our biggest savings at $250 for 25 hours purchased in advance. These hours never expire.

VA time is billed in 1-minute increments and tracked automatically with the Teamwork Project Management system.

Many clients start with the pay-as-you-go option to dip their toes into the world of remote delegation. After that, Danielle explained that their 25 hour package is the most popular.

There’s no auto-renewal, so you can ramp up or scale down the tasks you assign as needed. As a client, you’ll get weekly time reports and a notice when you’re about to run out of hours.

There’s also a money back guarantee if you’re not satisfied for any reason.

VAA exclusive: Follow this link and mention VAA for a $100 credit on any package!

Virtual Assist USA Alternatives

The company stacks up well against their US-based competition, both in terms of pricing and services offered. The company with the most similar model is Longer Days in Michigan, and Time Etc may also be worth a look.

Your Turn

Have you worked with Virtual Assist USA? If so, please be sure to leave a quick review in the comments below to help others with their decision.

56 Reviews

    • 55555
    • 55555
    • 55555
    • 55555

    Incredible! Virtual Assist USA is a solid company with a wide variety of services. Pricing is phenomenal and the quality of the staff and the work they produce is outstanding. Oostas has worked with them on several high end projects and they know how to deliver. Highly recommended!

    • 55555
    • 55555
    • 55555
    • 55555

    Utilizing my Virtual Assistants at Virtual Assist USA is a critical part of the management of my speaking and executive coaching business. I would be hard pressed to coordinate all of my speaking activities without this team. The team is extremely professional, knowledgeable and easy to work with. I also appreciate the regular time reports and access to a full team. I would highly recommend hiring Virtual Assist USA for anyone who is serious about their business.

    • 55555
    • 55555
    • 55555
    • 55555

    I first contacted Virtual Assist USA about two months after launching my consulting practice. Things ramped up much quicker than expected, and I was soon overwhelmed. After researching several options, I decided to give Virtual Assist a try, and I have been very happy with that decision. They are responsive and provide quality work. Moreover, I really appreciate the proactive approach and communications I receive from my assistant Taylor. I don’t have to worry about assignments or deadlines slipping through the cracks. I have recommended Virtual Assist USA to several of my colleagues and will continue to do so.

    • 55555
    • 55555
    • 55555
    • 55555

    I’ve been grateful to work with Virtual Assist USA for the past 6 years. With that, I’ve gotten to know the owner, Danielle, personally. I can say unequivocally that she has the right values and I can always trust her to do the right thing. I’ve worked with several members of the team on projects such as Amy, Rachel and Taylor, and I’ve always been impressed with their professionalism, attention to detail, warmth and follow through. Truly a great company and I can’t wait to see what they do next.

    • 55555
    • 55555
    • 55555
    • 55555

    We hired them to improve our online marketing efforts. I knew that Danielle was an expert in all things online, but the amount of creativity and diligence exhibited is remarkable. I would recommend to anyone who is looking to supplement their business with serious talent without the expense and time of hiring an MBA.

  1. Everything is amazing! I am impressed with someone who has the ability to have built such a reliable, trustworthy virtual assistance company. I finally feel that I have someone who knows what they’re doing. It’s great to have a team that I know has my back.

    • 55555
    • 55555
    • 55555
    • 55555

    I’ve known Danielle since she started this company 11 years ago. She is one of the most dependable, trustworthy and loyal people I have ever worked with. She has what I think is one of the most important attributes in business…a sense of urgency. Her management skills are fantastic as evident by the growing team she has and the well-compensated, engaging culture she’s built.

    • 55555
    • 55555
    • 55555
    • 55555

    The primary reason I love and have used Virtual Assist USA for years is that my retainer gives me access to dozens of professionals whose skillsets can meet a variety of needs within my business.

    Not to mention, their pay-as-you-go model is helpful to businesses of all sizes that are looking for help to focus on what matters most.

    The team at Virtual Assist USA delivers at a high-level on every project I assign them.

    • 55555
    • 55555
    • 55555
    • 55555

    I have had nothing but a great experience using Virtual Assist USA. I love my virtual assistant, Allison. I feel like she is a very quick study and adjusts her schedule to my business needs. Her response time is fast and her efforts are pretty seamless. I would highly recommend anyone to Virtual Assist USA if you are looking for trustworthy and knowledgeable assistance in your business. Their services have helped me tremendously!

    • 55555
    • 55555
    • 55555
    • 55555

    If we had been using Virtual Assist USA all along for our administrative and marketing needs, we would’ve saved ourselves a lot of time and money. The entire team is competent, reliable, and have competitive prices. Their customer service is excellent – they immediately respond to any text or email we send them, provide routine updates, are extremely polite and do what they say they are going to do. Now that we know about them we will never use anyone else.

    • 55555
    • 55555
    • 55555
    • 55555

    I hired Virtual Assist USA to help me with scheduling, international travel and extensive internet research. I am more than pleased with their work! Danielle (the owner) was great through the onboarding process and was very helpful, honest and communicative. I trusted her expertise and advice for our project, as well as her matching me up with the best VA for me. My VA did what she said she was going to do, followed through on everything and overall as very friendly and hard working. She had great attention to detail and made sure the job was done right the first time. I’ve even got compliments from my clients and vendors about their correspondence with Taylor!

    • 55555
    • 55555
    • 55555
    • 55555

    I really appreciate the job Taylor is doing. She is awesome. I also really appreciate how she referred me to another team member for some IT work. It’s kind of a pet peeve of mine that people hesitate to admit when someone else would be a better person to help or just refuse to admit that they don’t know something. I respect her for doing so and I love that I have a whole team to access.

    • 55555
    • 55555
    • 55555
    • 55555

    I’ve been working with Taylor for a while now and she’s always on top of it. I like how she’s one step ahead of me at all times.

    • 55555
    • 55555
    • 55555
    • 55555

    I can’t say enough good things about the Virtual Assist USA team. Like many, I was skeptical and nervous. However, from the moment I spoke with Danielle, it was like talking to an old friend and she put me at ease. She assigned me to a VA within the hour and I was able to get started the same day!

    • 55555
    • 55555
    • 55555
    • 55555

    Virtual Assist USA makes promises, then delivers. The education and skills of their Assistants are what you are looking for. Saved me weeks of time doing in-depth industry and market specific research.

    • 55555
    • 55555
    • 55555
    • 55555

    By all accounts, Amy has done wonderfully at what we’ve asked her, especially given the fact that she does it with very little direction. She has really helped us out. Again, we have been very appreciative of Amy’s efforts. She is very efficient and low maintenance!

    • 55555
    • 55555
    • 55555
    • 55555

    Where have they been all my life? Working with my Virtual Assistant team has been a seamless, fast and efficient process. I’ve enjoyed everyone that I’ve met on the team and everyone seemed to have my best interests at heart, and focused on helping me get an ROI.

    • 11111
    • 11111
    • 11111
    • 22222

    Hm. I guess I’ll be the killjoy on this thread.
    I had a not-so-great experience with this company. The exploratory discussions were great, the agreement process seemed nicely buttoned up. I asked a lot of questions before committing, and everything sounded good.
    Then I was matched with my new VA, and she was a disappointment on a couple of critical things.
    I notified the manager/owner that I would like to be matched with someone else. She said “no problem”, but asked if could first tell her what went wrong with the first VA, so that she could better match me the second time. So I did that, and I never heard from her again.

    That was it. She didn’t send me anyone else or offer me any explanation as to why she wasn’t doing so. She didn’t officially end the relationship either, she simply stopped corresponding.

    I find this rather unprofessional and an immature way to deal with something.

    If she wasn’t able to meet my needs, she could have simply said so and ended things more professionally.

    • 55555
    • 55555
    • 55555
    • 55555

    I had the pleasure of working with Andrea Amador on my book. Andrea is an extremely talented writer, strategist and organized professional. She is enthusiastic, possesses a hard-working attitude and takes initiative as well as is very creative. I highly recommend Andrea as an asset to any team.

    • 55555
    • 55555
    • 55555
    • 55555

    With insufficient admin support at work plus young children and aging parents, in a given day, I might ask Amy to schedule a meeting with a funder, research chairs that are easy for old folks to get out of, and put a reminder on my calendar about the school play. It’s just a few hours a month but it makes a huge difference in my quality of life.

    • 55555
    • 55555
    • 55555
    • 55555

    Virtual Assist USA has been an invaluable resource for me. Nicole is a true gem – quick, accurate, intuitive and full of good ideas. I highly recommend this company to anyone who needs some technical help.

    • 55555
    • 55555
    • 55555
    • 55555

    Working with the Virtual Assist USA team is a huge step forward with my company. This progress wouldn’t have happened without their help! They consistently get the job done.

  2. I am impressed with the team at Virtual Assist USA. They are reliable, trustworthy, and the work is amazing. I finally feel that I have someone who knows what they’re doing. I feel relieved to have a team that I can trust to have my back.

  3. I cannot thank Virtual Assist USA enough for everything they have done to help us get this big project out. They went above and beyond what I needed and expected from them. I am so appreciative of the expertise and talents of the team, and for offering their varied skill set to our company.

    • 55555
    • 55555
    • 55555
    • 55555

    I recommend Virtual Assist USA’s Virtual Assistants to everyone I know that could benefit from their services. The team is very professional and knowledgeable. We have used them for several website and marketing projects, and the results have been innovative, clean and intuitive.

    • 55555
    • 55555
    • 55555
    • 55555

    The team at Virtual Assist USA has done a stand-out job. They were able to give me some ideas and input on how to put my website together. I’m so thrilled to get my site out into the world!

    It was professionally done and tastefully executed. My friends were floored and impressed with the results.

    • 55555
    • 55555
    • 55555
    • 55555

    I’m in software sales for my day job, and have been using VAs for years to ease the research I have to do all the time.

    I have found the cost and time savings to be tremendous, but let’s just say there is a lot left to be desired around quality with many virtual assistant agencies. I just assumed it was part of the process.

    Doing a search one day, I decided to give a Virtual Assist USA a try, and they have been my choice ever since. The work that is produced is timely and impeccable. I have been thrilled.

    • 55555
    • 55555
    • 55555
    • 55555

    As a strained business owner, Virtual Assist USA has been a blessing to me. I recommend them to anyone who is trying to juggle managing a business and life. The Virtual Assist USA team is prompt, professional, and a pleasure to work with.

    • 55555
    • 55555
    • 55555
    • 55555

    I needed help with writing newsletters, managing my social media, customer service, and maintaining my client database — all with the goal peeling myself away from the computer so I could spend more time with my clients.

    Virtual Assist USA has totally exceeded my expectations. My requests are completed quickly, accurately, and with a personal touch. I highly recommend them as a business partner to improve your personal productivity and cut back on stress.

    • 55555
    • 55555
    • 55555
    • 55555

    The design and tech folks at Virtual Assist USA have consistently blown me away. Rather than spending my time trying to learn new code or technology, I’ve been able to hand it off to a team of people that are already experienced and have the skill set.

    They are able to do their jobs much more efficiently than I could, and the cost savings are just an added bonus! They have literally intuited what I needed and wanted, even when I wasn’t sure what my own vision of the tasks were!

    • 55555
    • 55555
    • 55555
    • 55555

    Virtual Assist USA has an outstanding team. They are efficient, creative, professional, and a true pleasure to work with. They complete tasks expertly and I truly enjoy working with them. I highly recommend their services. They are skilled and knowledgeable about web design, social marketing, search engine optimization, and book/author publicity and promotions. They exceed expectations with all assignments.

    • 55555
    • 55555
    • 55555
    • 55555

    The team’s creative marketing ideas are truly fantastic. They have produced high quality work, as well as given me freedom from doing so much work myself. They deliver projects as promised with professionalism and integrity.

  4. I would recommend Virtual Assist USA to anyone needing help with their marketing-related business activities.

    The team feels more like a partner than a service provider and are always open to new ideas and offer experienced perspectives that produce successful results for clients like me.

    • 55555
    • 55555
    • 55555
    • 55555

    I’m very particular about who I work with, and Virtual Assist USA is one of the most responsive and reliable service providers.

    I really value regular communication in all of my working relationships, and Danielle and her team always keep me informed about all of our projects, which is something that other virtual assistant agencies sometimes fail to do.

    • 55555
    • 55555
    • 55555
    • 55555

    I couldn’t be happier with the Virtual Assist USA team.

    They are skilled and personable, which makes my job easier. It is nice to know that they are there to handle whatever I need — from writing quality copy, to setting up social media accounts and networks to approach prospects or media.

    They have my recommendation.

    • 55555
    • 55555
    • 55555
    • 55555

    I needed an assistant to help me with time management, internet marketing, social media, customer relationship management, and website design — a ton of stuff! I’m glad I found VA USA.

    After my initial consultation with Virtual Assist USA, I knew that they would look out for my best interests. They are professional, but fun at the same time.

    • 55555
    • 55555
    • 55555
    • 55555

    The team at Virtual Assist USA cares about their clients’ business above and beyond just doing the work they are assigned. They never missed a deadline and the work was superior.

    I strongly recommend them for those who are serious about getting quality work done that produces a result.

    • 55555
    • 55555
    • 55555
    • 55555

    These ladies know their stuff! We hired VA USA for social media marketing and are happy we did. They’re not just executing on certain tasks and ideas, but offering advice and guidance too, which is really helpful.

  5. Virtual Assist USA helped me get MY laugh back!

    The company was recommended to me by another business owner, and I immediately loved their knowledge of an entrepreneur’s needs and friendly personalities. The team instilled confidence in me right away.

    I love that I can have many different projects going on simultaneously and we can still experience high quality work. I have experienced a high level of professionalism, promptness, and responsiveness to whatever pops up.

    The end result is I get to do what I do best and leave the rest to the team. They allow me to pursue my dream of having my own business and helping others, while also finding me the freedom to pursue a life away from the office!

    • 55555
    • 55555
    • 55555
    • 55555

    Sherry has been very responsive and professional. Fit exactly what I was looking for, ranging from booking reservations to doing detailed research!!

    • 55555
    • 55555
    • 55555
    • 55555

    We have a excellent experience working with Virtual Assist! I would highly recommend them to anyone looking to find a cost effective and efficient way to get things done!

    We enjoy having a dedicated person for most of our general administrative tasks. Yet, we also have access to specialists. For example, writing, proof reading, graphic design, etc.

    • 55555
    • 55555
    • 55555
    • 55555

    I had a wonderful experience working with Virtual Assist. I would highly recommend them to anyone looking to find a cost effective and efficient way to get things done!

    • 55555
    • 55555
    • 55555
    • 55555

    Sherry was great! She was only there when I needed her and always there when I needed her.

    Sherry was able to complete tasks with minimal direction and always turned around her work based on the deadlines we had set!

    I also worked with Hope, who was the quintessential social media assistant. She knows all the stuff and makes it easy for you the customer, to execute against your goals.

  6. We were looking forward to working with Virtual Assist USA. I had a scheduled call with Danielle and she had the wrong phone number entered in her system. I was willing to give her the benefit of the doubt on that and we had a very good conversation. I emailed her after to say we would like to get started and never received a response. About 8 hours after my first email, I emailed again to say we would like to proceed. Still no response to this day.

    • 55555
    • 55555
    • 55555
    • 55555

    Rachel has been a lifesaver, coming up to speed rapidly on items that other folk have found a bit tricky, and saving me a ton of time and energy. 🙂

  7. I really enjoyed working with Virtual Assist USA. They allowed me to focus on the work I needed to do to build my business. Just the peace of mind knowing that those tasks would get done promptly and properly allowed me to concentrate on what I needed to do myself. Thanks so much, Danielle and the team!

  8. I never got as far as sending in the request form. I tried, but they seem to discriminate against non US phone numbers, and as this was a required field, I lost patience with it. Don’t you want business from the UK guys?

    I know I could have put any old number in, but it made me think that they weren’t interested in details despite all I have read here.

    • 55555
    • 55555
    • 55555
    • 55555

    I have been working with Maria as my lead Virtual Assistant and I have to say: I don’t know I managed without her. She is incredible. Her ability to keep me organized and deal with the day to day running’s of my business so efficiently is a God-send. Knowing that she has everything under control and is always anticipating my needs gives me the freedom to do what I do best: sell my product. I never have to worry about whether things are running smoothly. She is a brilliant writer and creative problem solver, I count on her for all my correspondence and marketing as well. I cannot recommend her highly enough.

    • 55555
    • 55555
    • 55555
    • 55555

    I knew from working with Danielle for my business that I could count on her and her team to help me with my church’s website which was in desperate need of redesign. Her team was very responsive to my needs, easy to communicate with and efficient. Within a couple of weeks I was able to have the site up and running. The site is modern, and exactly the way I wanted it. Virtual Assist USA made me look like a hero. I was able to accomplish in a few weeks what others were taking months to do.

  9. I have worked with Virtual Assist USA for two years and have been very pleased with their services. I have found them to be a one stop shop for my online business needs. I used their services for my e-mail marketing, SEO (search engine optimization), social media, and monthly newsletter development. Their prices were extremely reasonable and they created an affordable package that suited my needs. Their SEO efforts were able to get one of my websites on the first page of Google within the first 3 months. With their help, division of my business grew exponentially within a short period of time.
    I found all of the team members to be timely, professional, and very effective. I would highly recommend Virtual Assist USA to any business that is in need of management of their online marketing needs.

    • 55555
    • 55555
    • 55555
    • 55555

    I have been working with Virtual Assist USA for about 2 years and the experience has been terrific. They have experts in all the areas — newsletter, social media, etc. and I have specific people I work with all the time. They make a great team and they make my life SO much easier. Not to mention that their fees are very reasonable. All in all an excellent company.

  10. I wanted you to know that Jo went WAY beyond the beyond in supporting me MASSIVELY today. Unfortunately, without meaning to or even realizing it, I threw her into the deep end with a leaky life preserver, but she swam anyway – and beautifully!
    I had a major event today and Jo was right there with us, fielding new tasks left and right, and staying on so late to help us that I blush to tell you!
    To have someone on my team who is so willing, and so massively supportive, is like mana for the soul. I hope you can feel my appreciation.

    • 55555
    • 55555
    • 55555
    • 55555

    There are several things that impress me about Virtual Assist USA. It’s great to be dealing with a business management team online, instead of just an individual who uses a database of service providers. As a small business owner, it’s important to me that I am able to meet deadlines and not have to come up with excuses; Virtual Assist USA consistently helps me do that. Their well-integrated team is always able to meet my requests in the time period I need them. They’ve helped me with creating a presence on social media, increasing my website visibility, and so much more. They literally save me hours upon hours every month. If you are a small business wanting to increase your share in the marketplace, I can’t urge you enough to look to Virtual Assist USA to grow your business!

Write a Review

Name and Email are required fields

Overall Rating
Quality of Work
Communication
Value