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Virtual Assist USA is one of the largest VA operations in the US. Based in Pittsburgh PA, the company has been in business since 2007.

Today, founder Danielle Cuomo oversees a team of 40 VAs who primarily work out of the main Virtual Assist USA office. (A handful of remote team members are based on the west coast to better serve clients in that time zone.)

Services

virtual assist usa reviewThe company began by helping coaches, speakers, and authors run the administrative and marketing sides of their business, but Virtual Assist USA has expanded to serve all sorts of small business owners and young growing companies.

Many customers are employees in bigger companies and use the service to support their team.

The services range from scheduling, research, and data entry, all the way up to creating presentations and technical website customizations. Their team can also handle event planning, social media marketing, copywriting, bookkeeping, and more.

Virtual Assist USA Interview


VAA exclusive: Follow this link and mention VAA for 20% off your first month!

How it Works

Virtual Assist USA uses a team-based approach that’s heavy on the collaboration. By having the majority of their team in the physical office, Danielle explained it fosters a lot of communication and makes for a healthy breeding ground for ideas.

As a client, you’re assigned a dedicated point of contact, your Client Experience Manager, but still have access to their whole team of resources to accomplish the job at hand.

This set-up allows the company to offer the wide array of services they do, but still maintain a close relationship with their customers.

And since they’re after a long-term relationship with their clients, Virtual Assist USA strives to become partners in their clients’ businesses and integrate themselves into their processes. For example, instead of idly waiting for tasks to come in, they’ll hold proactive strategic planning meetings to discuss the clients’ goals and the direction of the engagement.

It’s a little higher touch than you’ll find with some other companies, but a similar set-up to some of the overseas VA companies I tested, including 24/7 Virtual Assistant and VMG BPO.

Plans and Pricing

Virtual Assist USA has three different pricing options.

The first is a custom-quoted monthly engagement based on your business needs. For instance, you might contract with them to manage your social media, maintain your website, and keep your blog updated.

Option #2 is a prepaid package of 10 virtual assistant hours for $300. The hours can be applied to any of their services and rollover month to month if you don’t use them all up.

And the final pricing option is the Pay-As-You-Go plan, which is a flat $35 an hour with no monthly minimums.

VAA exclusive: Follow this link and mention VAA for 20% off your first month!

Virtual Assist USA Alternatives

The company stacks up well against their US-based competition, both in terms of pricing and services offered. The company with the most similar model is Longer Days in Michigan.

With dedicated VA options like eaHELP (similarly priced, maybe a little higher) and Zirtual (slightly lower priced), your VA is working from their home office and you don’t have access to the rest of the team behind the scenes.

Have you worked with Virtual Assist USA? If so, please be sure to leave a quick review in the comments below to help others with their decision.

12 Reviews

  1. We were looking forward to working with Virtual Assist USA. I had a scheduled call with Danielle and she had the wrong phone number entered in her system. I was willing to give her the benefit of the doubt on that and we had a very good conversation. I emailed her after to say we would like to get started and never received a response. About 8 hours after my first email, I emailed again to say we would like to proceed. Still no response to this day.

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    Rachel has been a lifesaver, coming up to speed rapidly on items that other folk have found a bit tricky, and saving me a ton of time and energy. 🙂

  2. I really enjoyed working with Virtual Assist USA. They allowed me to focus on the work I needed to do to build my business. Just the peace of mind knowing that those tasks would get done promptly and properly allowed me to concentrate on what I needed to do myself. Thanks so much, Danielle and the team!

  3. I never got as far as sending in the request form. I tried, but they seem to discriminate against non US phone numbers, and as this was a required field, I lost patience with it. Don’t you want business from the UK guys?

    I know I could have put any old number in, but it made me think that they weren’t interested in details despite all I have read here.

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    I have been working with Maria as my lead Virtual Assistant and I have to say: I don’t know I managed without her. She is incredible. Her ability to keep me organized and deal with the day to day running’s of my business so efficiently is a God-send. Knowing that she has everything under control and is always anticipating my needs gives me the freedom to do what I do best: sell my product. I never have to worry about whether things are running smoothly. She is a brilliant writer and creative problem solver, I count on her for all my correspondence and marketing as well. I cannot recommend her highly enough.

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    I knew from working with Danielle for my business that I could count on her and her team to help me with my church’s website which was in desperate need of redesign. Her team was very responsive to my needs, easy to communicate with and efficient. Within a couple of weeks I was able to have the site up and running. The site is modern, and exactly the way I wanted it. Virtual Assist USA made me look like a hero. I was able to accomplish in a few weeks what others were taking months to do.

  4. I have worked with Virtual Assist USA for two years and have been very pleased with their services. I have found them to be a one stop shop for my online business needs. I used their services for my e-mail marketing, SEO (search engine optimization), social media, and monthly newsletter development. Their prices were extremely reasonable and they created an affordable package that suited my needs. Their SEO efforts were able to get one of my websites on the first page of Google within the first 3 months. With their help, division of my business grew exponentially within a short period of time.
    I found all of the team members to be timely, professional, and very effective. I would highly recommend Virtual Assist USA to any business that is in need of management of their online marketing needs.

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    I have been working with Virtual Assist USA for about 2 years and the experience has been terrific. They have experts in all the areas — newsletter, social media, etc. and I have specific people I work with all the time. They make a great team and they make my life SO much easier. Not to mention that their fees are very reasonable. All in all an excellent company.

  5. I wanted you to know that Jo went WAY beyond the beyond in supporting me MASSIVELY today. Unfortunately, without meaning to or even realizing it, I threw her into the deep end with a leaky life preserver, but she swam anyway – and beautifully!
    I had a major event today and Jo was right there with us, fielding new tasks left and right, and staying on so late to help us that I blush to tell you!
    To have someone on my team who is so willing, and so massively supportive, is like mana for the soul. I hope you can feel my appreciation.

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    There are several things that impress me about Virtual Assist USA. It’s great to be dealing with a business management team online, instead of just an individual who uses a database of service providers. As a small business owner, it’s important to me that I am able to meet deadlines and not have to come up with excuses; Virtual Assist USA consistently helps me do that. Their well-integrated team is always able to meet my requests in the time period I need them. They’ve helped me with creating a presence on social media, increasing my website visibility, and so much more. They literally save me hours upon hours every month. If you are a small business wanting to increase your share in the marketplace, I can’t urge you enough to look to Virtual Assist USA to grow your business!

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