Overall Rating4.94.94.94.94.9
Quality of Work4.94.94.94.94.9
Communication4.94.94.94.94.9
Value4.914.914.914.914.91
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Virtual Assist USA is one of the largest VA operations in the US. Based in Pittsburgh PA, the company has been in business since 2007.

Today, founder Danielle Cuomo oversees a team of 40+ VAs who work from home in every time zone across the country.

Many are located in and around Pittsburgh because Virtual Assist USA used to have a good old fashioned central office location there, but Danielle told me she closed it when everyone preferred working from home!

About Virtual Assist USA

virtual assist usa reviewThe company began by helping coaches, speakers, and authors run the administrative and marketing sides of their business, but Virtual Assist USA has expanded to serve all sorts of small business owners and young growing companies.

Today they serve solopreneurs, health care professionals, and even government agencies. Many customers are employees in bigger companies and use the service to support their team or as an executive assistant for managers and directors.

Why Virtual Assist USA?

One thing that sets Virtual Assist USA apart is that all their VAs are full-time employees, and not part-time contractors. Danielle explained that fosters better security, loyalty, and a more career-oriented mindset.

The hiring process involves multiple interviews, a DISC personality assessment, and a background check. Plus, new hires are all college-educated and have a minimum of 10 years experience.

For clients, that all adds up to less turnover and a better VA match.

Virtual Assist USA Services

The services range from scheduling, research, and data entry, all the way up to creating presentations and technical website customization.

Their team can also handle event planning, social media marketing, copywriting, bookkeeping, transcription, WordPress tasks, Infusionsoft, and more.

As a client, you’re assigned a dedicated point of contact, your Client Experience Manager, but still have access to their whole team of resources to accomplish the job at hand.

This set-up allows the company to offer the wide array of services they do, but still maintain a close relationship with their customers.

And because of the sensitive nature of some of their clients’ businesses and operations, they’ve implemented strict security protocols and are HIPAA compliant.

Virtual Assist USA Interview


VAA exclusive: Follow this link and mention VAA for a $100 credit on any package!

Virtual Assist USA – How it Works

Virtual Assist USA uses a team-based approach that’s heavy on the collaboration. Danielle explained she’s tried to build a company culture that fosters a lot of communication and makes for a healthy breeding ground for ideas.

And since they’re after a long-term relationship with their clients, Virtual Assist USA strives to become partners in their clients’ businesses and integrate themselves into their processes. For example, instead of idly waiting for tasks to come in, they’ll hold proactive strategic planning meetings to discuss the clients’ goals and the direction of the engagement.

Virtual Assist USA – Plans and Pricing

Virtual Assist USA has three different off-the-shelf pricing options:

  • Starter Plan – $815 for 20 hours (this comes out to $40.75/hour)
  • Core Plan – $1,550 for 40 hours (this comes out to $38.75/hour)
  • Premium – $2,196 for 60 hours (this comes out to $36.60/hour)

virtual assist usa pricing 2024

Unused hours rollover month to month, and never expire. This is a huge value if you have a light month followed by more work in the future.

VA time is billed in 1-minute increments and tracked automatically with the Teamwork Project Management system.

Virtual Assist USA can also build you a custom package if you have something else in mind.

There’s a money back guarantee if you’re not satisfied for any reason.

VAA exclusive: Follow this link and mention VAA for a $100 credit on any package!

Virtual Assist USA Alternatives

The company stacks up well against their US-based competition, both in terms of pricing and services offered.  The nearest competitor would be ClearDesk in CA. Another similar model is Longer Days, RemSource and Time Etc may also be worth a look.

Your Turn

Have you worked with Virtual Assist USA? If so, please be sure to leave a quick review in the comments below to help others with their decision.