PATLive is US-based virtual receptionist service provider specializing in handling all types of inbound calls and work with thousands of businesses across the US.
The company has been in business since 1990. They started out as a small hosted services company, later shifting their business model to a virtual live call answering service.
Austin Davidson is the current President and CEO of PATLive. The company was founded by Austin’s father, following graduation, Austin started working as a system engineer, eventually working his way through various other departments as he learned the business.
PATLive’s target customers are businesses of any size looking to outsource their inbound calls. They specialize in creating custom scripts, and their web-based software is designed to seamlessly integrate with most of the software apps their client’s use.
All of their agents are based in their offices located in Tallahassee, Florida.
How PATLive Works
When you sign up for one of their plans a member of their team will call you to discuss your requirements and the scripts you want their agents to use.
They can provide you a dedicated number if required, you can specify the hours you want to cover for, and from there, their agents will pick up your calls and forward any messages on to you.
You get a summary of your minutes used and calls taken each month.
The core of PATLive’s service is to provide a range of virtual receptionist services. This means you can have a receptionist on the end of the line for your customers 24/7 at a much lower cost than hiring one in-house.
Some of the services their agents provide from the other end of the line include:
- Call transfers/forwarding
- Bilingual coverage (Spanish)
- Appointment scheduling
- Message taking
- Customer support
Plans and Pricing
PATLive have five different pricing plans. Their smallest plan is for 75 minutes of call time a month that works out at $1.99 per minute. With their largest plan including 1,000 minutes and reducing the per minute cost to just $1.
A full list of their plans at the time of publishing is as follows:
- Starter – $149 per month for 75 minutes ($1.99 per minute)
- Standard – $269 per month for 200 minutes ($1.35 per minute)
- Premium – $399 per month for 350 minutes ($1.15 per minute)
- Pro – $629 per month for 600 minutes ($1.05 per minute)
- Pro + – $999 per month for 1,000 minutes ($1 per minute)
The plan you choose is going to be largely decided by the number of minutes you anticipate needing each month. However, if you need more than one phone number you will have to opt for a larger plan.
You only pay for the time that an agent is connected to someone on the end of the line. If you go over your minutes, you’ll be charged for each minute at a rate similar to the rate of your plan.
PATLive offers a 14-day free trial for all their plans, so it makes sense to take advantage of this. If for any reason you’re not happy with the service just cancel before the 14 days end, otherwise you’ll be transferred to the paid account of your choice.
There are a few highly rated US-based virtual receptionist companies worth considering if you’re looking for some other options to compare services and pricing with.
Ruby Receptionists and Gabbyville both operate on a similar business model and offer free trials. PATLive’s rates are more competitive, so if budget is your driving force, I recommend giving their free trial a go.
Have you worked with PATLive? If so, please leave a review of your experience below to help others with their decision.