How to Track Your Virtual Assistant’s Performance
Due to the widespread COVID impact, the trend of outsourcing and demand of offshore virtual assistants have become significantly increased. According to Deloitte’s 2020 Global Outsourcing Survey, more than 70% of organizations have started hiring virtual assistants in order to reduce cost. More and more companies are adopting the trend of hybrid and remote work models while allowing workers the flexibility to work during their productive hours.
The trend of outsourcing is beneficial for both employees and the employer. Virtual assistants can work from the comfort of their home and complete their tasks more productively. While companies believe that outsourcing their tasks to virtual assistants can effectively cut the cost of office equipment.
Many industries, such as eCommerce, healthcare, Real Estate, banking and IT companies are hiring virtual assistants and remote workers for a variety of tasks. Though the trend of remote work is a convenient solution for businesses, it has some unique challenges that employers need to address. Monitoring the performance of virtual assistants is one of the biggest challenges for managers as they need quantifiable metrics to judge VAs performance and productivity.
Many digital agencies are harnessing the power of online tools to manage their remote employees with the advent of advanced software tools, performance platforms, hybrid services, task management tools and content management systems, now it has become easier for employers to manage remote talents and run their business smoothly.
Let’s explore some of the best tools, apps and software products that can help you track the performance of virtual assistants, monitor their work and ensure timely delivery for every project.
If you want to build a virtual team for your online business, try WorkPuls. It is a virtual assistant monitoring tool that is exclusively created to monitor time, activity and productivity of virtual assistants. The virtual employee monitoring software is a convenient solution for your business as it can give timely productivity insights and real-time monitoring reports to maximize the productivity of your virtual team.
WorkPuls has the ability to capture every single activity of virtual assistants to give you a clear idea of how your remote workers are utilizing their time. It makes it super easier for managers to keep an eye on the performance of their virtual team and enhance efficiency. The easy-to-use dashboard allows you to view the team’s performance on the basis of task, project and deadlines.
DeskTime is an automated time tracking tool for remote employees and freelancers. From time tracking to attendance tracking and workflow management, DeskTime is packed with many useful features, helping teams to stay organized. The time tracking software helps virtual assistants to make smart decisions about their time, improve their work plan, and keep track of their tasks and goals.
It helps managers to lead a team of virtual assistants effectively while calculating their productivity automatically. There is no need to manage manual worksheets, as DeskTime increases your productivity by automatically documenting the amount of time spent on tasks, meetings and work-related activities. Furthermore, the auto screenshots feature gives you a more detailed view of your remote team’s performance and identifies any unproductive activities.
Hubstaff is a reliable time tracking tool, used by a large number of corporations to manage remote teams. The tool is packed with different amazing features, including time tracking, productivity monitoring, reporting, GPS tracking, online timesheets, to name a few. This time tracking platform is also the best choice for project managers, as it keeps every team member on the same page and keeps them aware of how they are spending their time. This way, virtual assistants can improve focus and productivity. You can give your remote teams benchmarks and celebrate their efforts once accomplished.
The detailed timesheets give you a clear idea of what VAs worked on that day. Hubstaff promotes a transparent work environment so that you are aware of what your remote team is doing with its amazing proof of work feature. It is a great choice for virtual teams to increase their productivity and focus on their most important tasks.
Buddy Punch
For businesses seeking time tracking solutions with Quickbooks integration, Buddy Punch is worth considering. This platform offers seamless integration options that help streamline payroll and manage time more effectively. Managers can easily monitor their virtual assistant’s performance, track hours worked on specific tasks, and generate precise billing reports tied directly to Quickbooks. Integrating a system like Buddy Punch smoothens the overall administration process while ensuring productivity remains high.
Time Doctor
Time Doctor is a time tracking software that is used by many established enterprises as well as small businesses to boost virtual team’s productivity. With the Time Doctor dashboard, you can view the exact amount of minutes/hours your virtual assistants spend on a particular task and breaks. You can track the time spent on meetings with clients, and the websites Vas browsed during the working hours.
Time Doctor creates timely and accurate performance reports of virtual assistants that can help you analyze their productivity. It can easily integrate with famous tools, such as Asana, Basecamp, Trello, Zendesk – to name a few. Businesses who want to promote a hybrid work environment can give Time Doctor a try to identify strong performers and create an accountable virtual workforce.
15Five
When you are managing a team of virtual assistants, it is important to stay aware of all the achievements your VAs make and identify the problems they are facing. Thanks to 15Five, a great performance management platform for businesses that have a team of virtual assistants. The platform helps team leads and managers to unlock peak performance and measure their virtual team’s productivity.
The platform makes it easier for the entire team to focus on the main objective, get real-time feedback, and get instant recognition on the completion of a goal. 15Five allows managers and their teams to connect with each other through weekly checks-ins and set the agenda to ensure everyone is one the same page. This flexible approach inspires virtual assistants to work hard and achieve more
Wrike
Wrike is a project management tool, used by many organizations that are following hybrid and remote work culture. It is a great project management software for companies that deal with different clients and virtual assistants for each project. Wrike makes it super easier to track the progress of each project on a daily basis and the amount of time and money spent and resources allocated on individual projects.
The best part about using Wrike is that it can break down the project into easily manageable tasks. Furthermore, it allows virtual assistants to streamline the workflow and gain maximum visibility at every stage. You can create custom workflows for virtual assistants to ensure your team is on the same page. The easy-to-use and intuitive dashboard lets you view the project schedule and set dependencies in real-time.
Conclusion
Hopefully, these tools will help you better manage your remote workers and increase productivity of virtual assistants. See our Tools and Resources page here for other ways to help you!
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Author:
Irfan Ak is a tech savvy & experienced digital content strategist at Branex – social media agency. He is a regular contributor on various websites. He has worked with several brands and created value for them.