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HelpSquad offers shared VAs, dedicated VAs, and part-time receptionist services. On top of that, they provide 24/7 live chat support service with fully-trained live chat agents to businesses of all sizes and will actively work to increase your website conversions and generate leads.

HelpSquad is a cost-effective solution to hiring additional staff, and your customers will love having their live chats, Facebook messages, and SMS text messages answered around the clock. 

About HelpSquad

HelpSquad is a global BPO that allows companies to outsource critical customer service and business processes to highly-trained, experienced agents. The company is headed up by founder Michael Kansky and started operations in 2015. HelpSquad customer service fanatics can take on any role – customer service, call center, and back office operations. They guarantee that outsourcing customer support with HelpSquad will reduce operational costs, increase efficiency, and expand productivity. At the same time, outsourcing will free-up personnel to focus on value-added tasks. HelpSquad offers services for start-ups, small businesses, and enterprises.

How HelpSquad Works

Their headquarters are located in Hatboro, PA, but their team of VAs spread worldwide including Europe, Central America, and South Africa.

Virtual Assistants can report directly to your company for training, daily check-ins, and coaching. HelpSquad can also provide onsite supervision, QA, training, and management for engagements of five or more VAs. Either way, HelpSquad VAs will have an open, communicative relationship with you. Their Virtual Assistants and staff become a part of your team.

HelpSquad is able to offer this cost-effective service because their agents have the ability to serve several clients simultaneously. Though they are available 24/7, you only pay for the number of unique chats or customer engagements they handle.

All of their agents have been put through a rigorous training program and are experienced in using a wide range of chat software and programs. Your “squad” will take the time to understand the fundamentals of your business and serve your customers as if they are an extension of your brand. 

Onboarding: 3-Step process

  1. Identify the needs and wants of the client (you!) 
  2. Communicate the needs and wants of the client to their team so they can identify the best-suited virtual assistant candidates to fill the positions. This includes finding a candidate with relevant experience to the client industry. 
  3. Train the VA on HelpSquad’s omnichannel software platform or any bring-your-own software required. Orient the VA on the needs of the client and their expected role in the client’s business

HelpSquad Services

HelpSquad’s live Virtual Assistants will not only train to answer your customers’ most frequently asked questions, but  will also understand your business’ systems and processes. They’ll be able to reference customer’s order history, make appointments, provide technical support and troubleshooting.

Make a list of business tasks that you no longer want to do yourself and HelpSquad VAs can take over. Full- and part-time Virtual Assistants are available. HelpSquad will ensure you have the perfect candidate to fill any role. Your team can manage agent training or just leave it to HelpSquad supervisors. 

HelpSquad also offers 24/7 managed chat services. Professionally trained live chat agents stand ready to answer your customers’ questions, social media, Google Business Messages and Facebook Messenger inquiries 24/7/365.

They have a pool of multilingual, vetted and screened agents ready to join your team. Customer service skills are required for all VAs. HelpSquad Virtual Assistants are screened for grammar, spelling, and typing capabilities. Phone assistants will have the clarity of speech you expect. Only the highest performance agents qualify.

HelpSquad Dedicated Virtual Assistant Services

  1. Sales and Technical Support
  2. Customer Service
  3. Scheduling/Calendar Management
  4. Travel Assistance
  5. Research
  6. Quality Assurance
  7. Transcription/Translation Services
  8. Social Media Interaction
  9. Email/Text Messaging Management
  10. Other Personal Assistant Functions

HelpSquad Virtual Receptionist Services

  1. Answer incoming calls
  2. Greet callers
  3. Take messages
  4. Transfer calls
  5. Provide basic customer service
  6. Schedule appointments
  7. Provide basic information about products and services
  8. Collect payments
  9. Create automated welcome messages
  10. Direct callers to the appropriate department or individual
  11. Follow up with customers
  12. Generate reports
  13. Monitor call volumes
  14. Set call forwarding
  15. Create call logs
  16. Offer after-hours support
  17. Send out reminders
  18. Handle overflow calls
  19. Record customer feedback
  20. Upload contact information into a database

HelpSquad Plans and Pricing

HelpSquad’s 24/7 managed chats at the time of publishing are found below.

Custom pricing plans available for larger accounts. Part-time and Full-time Dedicated Virtual Assistant pricing as well as Virtual Receptionist pricing is available following initial discovery conversation. (Starts at only $695 per month)

24/7 managed chat plans:

  • Jump Start – $185 per month, 50 unique chats/engagements
  • Business Plan– $350 per month, 100 unique chats/engagements
  • Advanced – $600 per month, 200 unique chats/engagements


HelpSquad offers a 14-day free trial with ALL plans, so you can give HelpSquad a try and get a feel for their service before committing to a long-term plan.

HelpSquad Alternatives

The closest alternatives I’ve found to HelpSquad would be virtual receptionist services like Ruby Receptionists (for phone support; not live chat), but you could also hire a freelance customer support agent.

The drawback to that is natural limits to their availability, where HelpSquad’s team approach makes sure you always have coverage.

Your Turn

Have you worked with HelpSquad? If so, please leave a review of your experience below to help others with their decision.

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