Cloudstaff have been in business since 2005 and provides virtual assistants to businesses and entrepreneurs across Australia, UK, USA, China, and are soon expanding to cover the Middle East.
They have several offices in the Philippines and manage their assistants in-house. Their headquarters is in Pampanga, Clark, and they have offices in the business districts of Makati, and Ortigas.
The company was founded by Australian entrepreneur Lloyd Ernst. Originally, Cloudstaff was a tech company and they still cite tech and being their strongest area. However, they work with businesses from all industries.
In an industry that has a high staff turnover and sees a lot of companies come and go, Cloudstaff says they have a monthly staff turnover rate of just 1%. That’s a vote of confidence if you want to build a long-lasting relationship with your VA.
They provide virtual assistants to entrepreneurs and businesses of all sizes. Their mission statement best explains their goal:
“We help businesses be more efficient by providing the resources to do the time-consuming, repetitive tasks that stop your core staff from focusing on the things that are really important.”
Being based in the Philippines this also means they are able to offer competitive rates.
When signing up with Cloudstaff one of their team members will communicate with you to fully understand your requirements and find the best suited virtual assistant to assign to you.
You are also assigned a dedicated account manager to communicate with if you have any questions, problems, etc.
They have some good tools to help keep you informed on how your assistant is progressing. There is a communicator app that allows you to view screenshots of your assistant’s PC, you can request daily updates, and the set performance KPIs.
You can expect support for all just about any remote tasks you are looking to outsource. However, to give you an idea of their assistants’ skillsets, they group their services into the following:
- Accounting and finance
- Back office
- Creative and marketing
- Customer service
- Engineering and drafting
- Software QA
- Technical support
Plans and Pricing
Cloudstaff do not have any monthly plans or hourly rates. To work with them you need to tell them about the tasks you want to outsource and what you’re expecting from their assistants and they will provide a custom quote.
When I pressed them for an idea of what clients can expect to pay, they said, “Prices can range depending on skills and experience needed, so maybe around $1,300 to $3,000 per month.”
They also added that there is a, “One month advance deposit, plus one month (refundable) security deposit, and a one-time setup fee of $760.”
There is no shortage of virtual assistant companies operating out of the Philippines. It’s always wise to get a quote from more than one company and check out some reviews from clients.
If you’re attracted by a more transparent hourly or monthly pricing model then check out OnlineJobs.ph or TaskBullet, two highly rated VA companies also based in the Philippines.
Have you worked with Cloudstaff? If so, please leave a review below to help others with their decision.
I can’t for the life of me work out how they are still in business give the incompetency shown by their team.
They lost me as a client and working with them has been a nightmare. Years ago when they placed me with a good assistant it was fine but now that she has left the industry (to raise kids) they are useless to deal with and i’m going elsewhere.