Backup Office is a virtual assistant company with locations in the US and Central America. Their assistants work out of a small office in El Salvador.
All of their virtual assistants have either lived or studied in the US, so they have neutral English accents while also being fluent in Spanish.
About Backup Office
The company was founded in 2017, with the goal of providing bilingual virtual assistants to help businesses cross Spanish and English speaking markets while offering a range of BPO services.
With the US being home to an estimated 41 million native Spanish speakers and bordering Mexico, having a Spanish speaking assistant available might just increase the reach of your business.
Another advantage of working with virtual assistants based in Central America is that their rates are more competitive than assistants based in the US.
Backup Office said they are, ‘’Saving up to 79%’’ for some of their clients using their assistants over hiring a staff of their own.
The hourly rate for one of their full-time assistants is around $9.80 per hour. That’s somewhere in the middle between what you would expect to pay for a US-based assistant, and one in the Philippines.
When asked what areas they specialize in, Backup Office said, ‘’Basically we can deliver all legal tasks that can be done through a computer and telephone.’’
Most VA providers say something similar, so it’s always a good idea to speak with a VA provider to check how much experience they have with the types of tasks you want to outsource.
To give you an idea of the types of tasks Backup Office commonly help with, they group their services into three categories on their site:
- Virtual Assistance Services – Need help with those day-to-day business tasks crunching your time and keeping you from focusing on growing your business? Their VA’s will take on just about any task that can be completed remotely.
- Creative Services – They have assistants skilled in graphic design, content writing, and social media marketing to bring some creative flair to your business.
- BPO Services – Their team will work with you to create ad-hoc solutions to improve your business processes and maximize your productivity.
Plans and Pricing
Backup Office has three different pricing plans. Their Basic plan starts at $299 to have an assistant available for 1 hour a day, and their full-time assistants are available at $1,579 per month.
The hourly rate of their assistants is a lot higher on their Basic plan over their Premium and Elite plans, so definitely worth considering the latter options if you can keep an assistant busy for 2 hours a day or more.
A complete list of their pricing plans is as follows:
- Basic – $299 per month for 20 hours per month ($14.95 per hour).
- Premium – $799 per month for 2-4 hours per day (Approx $9.90 per hour).
- Elite – $1,579 per month for 8 hours per day (Approx $9.80 per hour).
All their plans include a dedicated US phone number, unlimited calls within the US and Canada, a bilingual assistant fluent in English and Spanish, and phone, email, chat, and video support.
If any of their set plans do not meet your needs a member of their team can create a customized plan for you.
Alternatively, you can give their service a try before committing to a plan with their 7-day free trial.
No credit card details or signup required, just answer a few questions about your business and what you’re looking for in an assistant and a member of their team will call you to arrange a trial.
Backup Office Alternatives
One thing that struck me about Backup Office was how similar the entire operation seems to Uassist.ME. Uassist is a well-established and well-rated VA company out of El Salvador in operation since 2009. In fact, large sections of the site and business model appear to be directly modeled on Uassist.ME.
If you’re comfortable outsourcing further from home and are looking for more competitive rates, check out some of the virtual assistant providers in the Philippines or India.
Have you worked with Backup Office? If so, please leave a review below to help others with their decision.