Worldwide101 is a premium subscription staffing company with clients and assistants in North America and Europe.
Founded in 2009, Worldwide101 supports demanding founders and executives by providing skilled remote staff, including virtual assistants, that can take on responsibility, and represent the founder and their business.
A key differentiator with Worldwide101 is that their team of US-based staff are employees, unlike other firms whose virtual assistants are contractors. This ensures that their team of experienced staff are available to support you for the long term, and that you are fully compliant.
Founder of Worldwide101, Sandra Lewis, explained, “Our approach is very personalized, carefully matching team members with clients based on skills and personality. The staff member assigned learns the client’s business and becomes an integral part of their operations.”
She added that Worldwide101 offers a variety of skills under one virtual roof. “We’ve listened carefully to clients over the years and assembled a team with the variety of skills that clients need as they grow. Why should a client have to find an assistant, and then find a web developer, and then find a bookkeeper?”
The service is built for established companies that are at the ceiling of their capacity, and aims to relieve the talent burden as well as the recruiting burden.
“The time it takes to find competent, reliable people when you are already full-on is prohibitive,” Sandra told me. “Instead, with Worldwide101 clients have immediate access to a team of tried and tested professionals with all the skills they need, when they need them.”
Overview with the Founder
Worldwide101’s vision is to be the “go-to-company” for reliable, quality remote staff of all kinds.
Many of their clients originally sign on for executive support, marketing help, or customer service, but the company also specializes in providing businesses with multilingual support with native speakers (French, German, Dutch, Spanish, Italian, etc.).
Here’s a list of the common services offered by Worldwide101:
- C-level executive assistance
- Marketing and social media management
- Project management
- Content writing and editing
- Customer service
- Bilingual customer service and admin
It’s a relief for many clients to know they have a trusted and responsive company they can call on for web development, design, project management, bookkeeping, etc.
How it Works
Worldwide101’s process is highly personalized.
Unlike many of their competitors, who will simply assign the next available person, they get to know their clients’ unique requirements and suggest a staff member they believe will be the right fit both in terms of skill sets and personality.
Clients get to meet the staff member before signup — basically, the company won’t let you pay unless you feel the match is right!
Worldwide101 Remote Staff Recruiting
Worldwide101 has a simple premise. They only recruit people that are passionate about doing a good job, and passionate about working from home–people who go the extra mile to retain that privilege.
That, and every VA they hire has a minimum of 7 years of executive assistant experience, with most team members having 10-15 years of experience in their area of specialty.
Sandra explained: “We recruit people that have an innate sense of service, and we find that the motivation of continuing to work virtually from home, translates into team members that shine. At Worldwide101 ‘your success is our success’ is not a cliché. It’s true and we live by it. Worldwide101 has the capacity to grow with your business, and respond to fluctuations in your staffing needs.”
The Worldwide101 Staff-Client Relationship
All clients have a dedicated staff member assigned to them (typically for admin support, customer service, marketing, or project management).
In addition, Worldwide101 clients have access to a broader team when additional services are needed such as web development, design, bookkeeping etc.
The company also trains a backup VA in case of illness, etc. This ensures continuity and provides a level of care and reliability for customers.
VA Company Comparison Chart
|Minimum Package||$430 for 10 hours||$78 for 3 hours||10 hours a week||$398 for 12 hours|
|Minimum VA Experience||7 years||5 years||5 years||1 year|
|Learn More||Learn More||Learn More||Learn More|
*Specialist services are available for an additional charge.
(In this article, Worldwide101 explains why they’ve chosen not to offer rollover hours or a free trial.)
The clientele of Worldwide 101 is generally more business-focused, although support is offered to individuals that need an ongoing assistant or need support for a ‘more involved’ project.
For example, the company often works with people who are relocating to another country and need support with research and making complex arrangements in another language.
The average customer signs on for around 15-20 hours a week, but a wide range of customizable options are available.
One thing I found interesting was that many clients turn to Worldwide after a less-than-ideal experience with a lower cost VA service to see if a premium executive assistant can make a difference. If you’ve tried outsourcing overseas before and weren’t happy with the results, perhaps its time to try a higher-end service.
Worldwide101 Client Case Study
Plans and Pricing
In terms of pricing, Worldwide101 has package rates for admin services, and hourly rates for more specialized services such as development and design.
Packages start at $43 per hour, while discounts may be available for long-term engagements.
And again, per Sandra, the 3 areas that set Worldwide101 apart from the competition:
1. Our People.
Reliability and quality are EVERYTHING.
We recruit people that have an outstanding professional background and a great attitude – people that have made the transition from a corporate career to working from home, and who bring a wealth of Fortune 500 training and experience with them.
Clients get the best of both worlds – a team member with extensive experience, available to them when they need it.
2. A Personal Service.
We really get to know our clients and assign a virtual assistant staff member that will be a perfect match. We stay attuned to clients needs so that we can grow with them, and are flexible enough to adjust as needed.
Need a service that we don’t currently offer? No problem, we’ll add it for you.
3. A Hybrid Model.
Many providers offer either a team-based service, or a dedicated service. We offer a hybrid model where clients can have a dedicated assistant and take advantage of an extended team for additional services.
For European (UK) assistants or US-based support, the closest competitor may be Time Etc, a well-rated alternative that operates on a similar model.
Time Etc may not match the level of experience or training of Worldwide101, but if budget is a concern, the rates are slightly lower.
If you have a specific skillset in mind, you might consider posting the job on Upwork or FreeeUp and seeing what comes back. I like to cast a wide net and compare candidates in trial tasks and interviews to see who might be the best fit.
Have you worked with Worldwide101? If so, please take a moment to share a review of your experience below to help others with their decision.