Surplus Hands is a virtual assistant company that employs exclusively US-based virtual assistants. Their offices are located in Philadelphia, and their assistants work remotely across the US.
This doesn’t mean you shouldn’t consider Surplus Hands if you’re not based in the US however. They have many clients in countries outside the US, such as Canada, Australia and all across Europe.
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About Surplus Hands
Surplus Hands have a team of virtual assistants ready to handle any business tasks you’re looking to outsource. They always guarantee you will have a backup assistant too, so should your assistant take time off for an emergency or book holiday time your service will be uninterrupted.
Their assistants are all US College Educated, and capable of handling administrative tasks, research, development of WordPress sites, marketing, and more. When I asked them who their target customers were they said, “small businesses, entrepreneurs and fortune 500 company employees who do not have the equipment or setting to hire an in-person employee.”
With their company directive to become the “go-to-company” for your virtual assistant needs, their assistants cover a wide range of tasks. To get the most from their services I recommend contacting them with as much detail as possible about the work you want completed and see how well their assistants match up with your requirements.
Virtual assistant services are typically not limited to the type of business, but more so the types of tasks you’re outsourcing. You should contact Surplus Hands and provide as much detail as you can about the work you need completed and see how their assistants and skill-sets match up.
There is also a free trial available by filling out a form on their site. Using free trials is always the best way to sample a company’s services and see how well they treat you.
Plans and Pricing
Surplus Hands break down their pricing into 4 different plans.
You can also contact them to build a custom plan by discussing all your requirements and they will supply you with a quote. This is best used for large or one-off projects.
Their plans include:
- The $97 per month “Starter” plan, which gives you 5 hours of virtual assistant time ($19.40 an hour).
- The $229 per month “Economy” plan, which gives you 12 hours of time ($19.08 per hour).
- The $449 per month “Business” plan, which is good for 25 hours ($17.96 per hour).
- The $799 “Ultimate” plan, which is good for 45 hours per month ($17.75 per hour).
The rates seem almost suspiciously low, bordering on “too-good-to-be-true” territory. I mean, $18-20 an hour sounds great for US-based help, but can’t leave much margin to operate the business.
All of their plans come with a 1 hour trial period for free. Your dedicated assistant will be available between 9am – 6pm in your time zone, and on larger plans your unused hours roll over month to month.
Surplus Hands Alternatives
For US-based virtual assistants, I think you’ll be hard-pressed to find a company offering similar rates outside of freelancers on Upwork. If your budget allows, established and well-reviewed companies like Time Etc or Boldly may be worth a look.
Despite the name similarity, I wouldn’t consider Fancy Hands a direct competitor because they operate on a task-based model without a dedicated assistant.
Have you worked with Surplus Hands? Please leave a brief review of your experience below to help others with their decision.