Freelancer.com is the world’s largest freelance marketplace, with over 7 million users. Since 2004, the Australia-based company has grown into an impressive global outsourcing hub, with members from more than 200 countries around the world.
In terms of dollar volume, more business flows through the virtual economies of Elance and oDesk, but Freelancer is no small fry by any means.
Freelancer.com (formerly GetAFreelancer.com) works similar to other outsourcing sites. Employers can post their job descriptions, get bids from various contractors, and hire whoever they like best. Alternatively, you can browse the profiles of the freelancers to find someone with the skills you’re looking for. (I found Virtual Assistants under the “Data Entry and Admin” Category.)
One interesting point of differentiation for Freelancer.com is they limit the number of jobs a contractor can bid on with a free membership. To gain more bids, the contractor has to buy into a premium membership. I think the overall impact of this strategy would be to raise the overall quality of the bids you receive for each job. Knowing they have a cap, I imagine contractors would only go after the jobs they feel really well-qualified for.
Of course with that many users, you can outsource just about anything on Freelancer.com. There’s bound to be several qualified experts for any task, and probably with a good range of price-points too.
Like the other freelancing sites, Freelancer.com has a pretty robust feedback system so you can get a feel for how active each contractor is in the community and what other employers thought of their work.
Freelancer.com Intro Video
|Location||Worldwide, w/ concentration in USA and Philippines||Worldwide||Worldwide||Philippines|
|Size of Talent Pool||Thousands||12 million||830,000||250,000|
|Platform Fee||15%||5-20%||20% + processing fee||$69 a month|
(w/ Fiverr Pro)
|Best For||Quick hires, e-commerce||One-off projects||Smaller jobs||Affordable full-time help|
|Learn More||Learn More||Learn More||Learn More|
Have you hired anyone from Freelancer.com? Please share your experience below!
Two weeks ago freelancer.com withdraw $133.29 from my saved form of payment account without my authorization.
Since than they gave me ridiculous excuses to block my attempts to collect back these funds, including restricting my account, which I am able to deposit funds but not being able to withdraw them back!
They keep sending me bogus requests to confirm my account without even asking for any real identity information, while all they had to do is refund these funds back to the same place they collected them from.
While emailing back and forth with freelancer.com to request the refund, they ask me to close the case I opened with my payment provider, so they can refund my funds back, when I replied that I will not take that risk, they lied by saying that they cannot process the refund unless I close the case (while I verified that this was a big lie!!!).
Be careful keeping any payment information on their site, as there is not even a customer service phone number you can rely on.
I finally got back my funds from the dispute I initiated with my payment provider.
AVOID USING FREELANCER.COM OR THIS WILL HAPPEN TO YOU!!!
Horrible site. Criminal. Thieves. Dubious customer service and worst platform you can ever depend on.
I have worked with freelancer.com for 7years. Seven good years of my life went down with this company.
Before then, I signed up with script lance site which later sold to them my info was transferred to freelancer.com by chance( I didn’t just find myself there intentionally considering the circumstance)
The first few months, I discovered their non-refundable commission policy which they use to scam both buyers and workers. They can collect lots of money from your account without explanations. after a task is done, they will still collect money and when an employer files a chargeback from the bank, they won’t investigate the issue but claims 50% of the charge & give the employer 50% whereby encouraging work without pay while they accomplice the employer to steal from you. Most case, if you get a new employer who didn’t know anything about freelancer.com tricks and weakness, you will get paid but once you meet their partners in crime, you’re screwed for good. A lot of stuffs are going on there that I wonder why the crime investigation team on the Internet haven’t shutdown that site.
The latest scam plot between freelancer and the employers is to claim that milestone is released to you while the employer file for a chargeback from the bank and recieve a total refund and you lose your file to them.
I have struggled with this issue for months now and an employer I worked for 4months ago with good review given to me, didn’t file a chargeback but there is an issue of chargeback filed by freelancer on behalf of the employer. How did I find out, I talked with the employer and he told me clearly that he didn’t have any issues with me. Infact he still appreciates the task I did for him. I asked him to contact freelancer.com and he did but they asked him to provide vital government based info with other credit card details and he sensed the fradulent plan and refused. The employer replied to me with this comment
“That site is evil”
he encouraged me to use other platform but I wanted to get to the root of the matter by contacting freelancer.com customer service who claimed that the employer refused to further verify his identity. I asked them what that has to do with the chargeback claims (because it’s obvious the employer didn’t file dispute and the task I did 4months ago. Till now this people haven’t replied, they took 350 Australian dollars from my account and refuse to give me back my money.
They money I worked for was collected from me without any explanation or reasons.
I’m tired of this system that I wish to report them to all reputation sites on the internet because that’s not the only bad experience I had on freelancer.com
Please don’t mind the good reviews you see around. Freelancer.com paid some people to write good reviews to promote their site. While most of the bad reviews you’re seeing is real.
hello my friends. i hope you are doing great. from personal experience, just recently i have hard times with
they won’t give me my money that i worked for in a valid contest. they have to give me 166GBP. but they are scam, they told me that the contest was closed to protect me as a user. this has no relevance or logic..
short story: i have entered in a contest, with prize 500GBP to create design for an employer. the contest was GUARANTEED (this is a safety measure to guarantee us the freelancers that the money will be paid to us, for sure, meaning the prize wil be awarded 100% even if the employer does not decide a winning design). i have uploaded many valid entries, me and other freelancers. the contest holder (employer) had 14days to decide the winning design, but unfortunately he did not pick one. so the prize must be splitted between the active entries. meaning me and 2 other freelancers had active entries for the contest. i have talked with one of the support team and assured me that the money will be splitted in 3, after another 14 days. it has been passed these 14 days, and yesterday when i wait my part of the share 166.66GBP, i see the contest deleted and no money in the account.
their explanation: “We understand your concern on this contest. However, it is better to remove the contest that will cause liabilities to users and to us even if the contest is Guaranteed. We are protecting users from this kind of contest as it will create issues in the future.”
are you kiding me?? and so they took our prize money and for what?? AVOID THEM !!! THEY ARE SCAM AND THEY MAKE THE RULES BUT THEY DO NOT RESPECT THE RULES NOR THE TERMS AND CONDITIONS. IN THEIR TERMS AND CONDITIONS SPECIFY THAT GUARANTEE PRIZE MEANS THE MONEY WILL GO TO THE FREELANCERS 100% !! AND IS BU.LL.SH.IT !!
I am not someone who like to post reviews around, but freelancer.com did something that really upset me.
I signed up with freelancer.com long ago, back when they were still getafreelancer.com. For years things had been great, I am an employer who used the website to connect with freelancers. I had a 5-star profile, that is, all freelancers who worked with me in the past gave high remarks. I never leave anyone unpaid, whether the projects turn out to be good or bad.
It all started few months ago when I uploaded some funds to my account (via credit card), freelancer.com payment system charged me several times for that one deposit. I contacted their support and they keep escalating the issues without giving me a proper response. It seems like they are just not interested to solve it. After a while I got fed up with them and went to my bank to reverse the transactions.
I thought it all worked out. It is common sense that if I made a deposit of $30, and you ridiculously charged me several times up to $150, I would had to reverse the $120 transaction. But freelancer.com doesn’t think so. Once the bank made the chargebacks they limit my account and asked me for verification (i.e. sending personal documents).
I told them it wasn’t my fault that they made several unauthorized charges on my card and the bank reversed the transactions for me. With an experience like that, can I still trust them with my personal info? Their accountants or finance staff should liaise with me when I first contacted them, but no, I didn’t receive any helpful response.I suggest they run through their accounting statement, by which they would find they had charged me for the same thing multiple times. But no, they refused to hear what I have to say, and they soon suspended my account, that means taking all the remaining money in it.
It doesn’t matter that you took my money, I will forget it in a while. But I will post reviews on here and other websites so everyone can read it for a long time. If your company’s credibility is affected, it is karma for what you did. I had been a good customer and never cause any problems for you all these years but then you brought this on me. Today you lost me forever, keep doing such business practices and tomorrow you may lose everyone else.
To everyone reading this, I do not recommend you use freelancer.com, they used to be good but this is no longer the case. Nowadays there are so many issues of financial dishonesty towards their users. Yes they may be a public listed company, but that doesn’t matter if on the ground they treat people like you and me badly, and that somehow our money in their system may ‘disappear’. Stay away, there are many better alternatives to go for.
I have had it with freelancer.com. I am over the scams, the taking of my money, the poor service. I am over it all.
So I set up a petition to NASA to get them to cut ties with freelancer.com. Hopefully if enough people sign it, they will and that will shake up freelancer.com (I doubt it though!!!! They seem to be beyond repair!!)
Anyway, please sign it, share it, support it. You know the drill. Thanks.
Ps sorry if you see this cut and pasted on other posts, I want to get this message out super duper quick and as far as possible. Cut and paste saves me time!!
Pss Please help spread the word!!
Freelancer.com – the biggest scam!
Very serious and responsible I work 120%. On freelancer.com since 2008, but employers were allways happy and my ratings is still 5.0.
Since the site passed into the Australian hands, the freelancer.com strongly degraded. A lot of things changed: the number of projects increased, new functions were added, greed of the freelancer.com grew many times, scam scale increased.
The administration isn’t capable to control monetary operations. They have no tools for this purpose. It is ok for the site, if after a good review and released payment, freelancer.com reversalt he transaction depriving you earned money. You do not even notified about it. They quietly remove the money from your account. I will say more. Freelancer.com can reversal the transaction after the money is withdrawed and keep your balance in a deep minus , and then they demand from you to put the money back on your frelancer account. As a result the freelancer.com will remove from you 110% (10% fees, which were removed at the beginning of a project + 100% of your earned money that were returned to the employer). Sounds absurd? Today it is quite so on the site. To all claims they answer in the manner „We can do nothing. A chargeback has been filed on the employer‘s payment provider. We only take fees. We would recommend that you contact the employer directly and ask to pay again.“
All of these milestones – complete nonsense! An employer can post a project, create a milestone, get the project done, release the money and after get all money back. Freelancer.com promotes scam. What milestones for? To give the appearance of reliability? After a project is done, you won‘t see the money anyway. In addition, you pay 10% fees. Cool!
Today the freelancer.com is not the guarantor of honest execution of deal. It is just a message board with the job offers, where you take all risks upon yourself. Freelancer.com only can guarantee that you will pay them all fees for the opportunity to be deceived!
It is a pity to lose rating and reviews, but it is even more a pity for the nerves. There are alternatives and it is time to leave freelancer.com. You are sure it is no concern of you? Just type in google „freelancer.com scam reversal“.
Please don’t use FREELANCER.COM.
1. I have heard about freelancer.com a lot and started using it. Things were going fine when I used to have $100 or less in my account. The day I crossed $500 in my account, I got to see a SCAMMER face of them.
2. They wanted me verify myself, wow! that was not a issue. I verified myself and gave them all the necessary details. Now what they say? Yeah, they say my identity does not match. Amazing that was, I gave all the details correctly as per asked. They asked me questions which I replied as well. and then they keep on asking me questions after questions. Should I have used any other site? Surely, this is the worst place I could ever imagine. I know their security matures should be taken in such sites, but y they are asking me questions after questions every time which I already answered in brief?
3, I consulted some of my mates and told them the story. What’s funny is that they say exactly the same thing happened to me. They say freelancer.com keep watching you until you have good amount in your account. The day they see your account is doing them business, they do this to you.
4. I hired people to work for me over there. Now not just freelancer has eaten my money, but also not allowing me to pay my workers. Oh Christ, what do my employees have to do with this. The next funny thing is, all those employees I paid are re not able to withdraw the funds I paid. WTF!
5. If you’re really looking for such kinda business, I would suggest DO NOT USE FREELANCER.COM. It will burn you and kill you badly. I hope you will not like to be cheated. I know many people will reply to my comment as what am saying is all fake. Yeah, because these are freelancer.com people and surely want you to attract you to use their site.
If anyone has extra money to waste, I would suggest use freelancer.com and here you can waste as much you can. Though am not the one in need to waste my earning and so quit working there.
Read my blog, you will get the idea. Since this time, the company of Freelancer.com:
– threatened me illegaly
– insulted me in a number of ways
– revealed my personal data to the general public
Would like me to paste the correspondence with you? I think that the people would be shocked how you can treat the users. So instead of pasting this fluff (google would tell me I can find such statements of you everywhere), find some decent job!
Hi Gaton. My name is Max and I work for Freelancer.com. I’m helping Emir with responding to user concerns about Freelancer.com. It is unfortunate you feel this way about our site. We work hard to offer the best customer service we can and look to improve it on a continuous basis. Please allow us to help you with your account concerns. Please send your username to firstname.lastname@example.org and we’ll sort out the issues around your account. Thank you and we hope to hear from you soon.
Sorry to say it, but Freelancer.com is a scam. Period. Who would you rather believe? Some bozo pasting this same generic statement everywhere or a freelancer who went through all of their humiliating procedures?
Here is a manual for all the folks who feel badly served by their bozo staff. Get your revenge – expose Freelancer.com’s misbehavior!
Freelancer.com has the worse staff and “customer support”, if it can be called a “customer support”, the staff is VERY rude, totally unprofessional, you can open a ticket and wait until you die for an answer or you can receive a copy-paste stupid answer. They have the WORSE customer support I EVER seen!!! Also they have A LOT of cases where they “block” users accounts which have quite a lot of money and steal all the money. Don’t use freelancer.com!!!
Hi. My name is Emir and I work for Freelancer.com. I came across this review and we’d like to thank you for the the evaluation that you made.
I’d like to take this opportunity to talk more about Freelancer.com.
We’d like to inform you that Freelancer.com is the world’s biggest outsourcing and crowdsourcing marketplace for small business. Because of the millions of users that we have on our site, we have one of the largest pools of reliable and reputable professionals and employers. We have Freelancers all over the world able to do a wide range of projects covering all spectrums of complexity. And because of our unique and effective User Reputation system, prospective employers can work with the best freelancers and vice versa. This is one of the many reasons why we have hundreds of thousands of satisfied customers.
Our membership plans don’t just provide the capability to place more bids, it offers a wide variety of user benefits such as: project fee reduction, express withdrawals, employer following and more. Our premium membership plans provide more benefits such as bigger portfolio sizes, post free priority projects and more.
Freemarket is one of the most active and dynamic marketplaces where users can sell their files and services without the need to advertise and wait for workers. You can sell virtual files, flash web design, web templates, music, graphics, 3D and videos. Sellers can earn up to 40% to 70% commissions. And for a limited time, users get a 6 month listing on Freemarket Services for FREE.
Again, thank you for the great review and allowing us to talk more about Freelancer.com.