FreeUp is a marketplace connecting pre-vetted virtual assistants, freelancers, and agencies in Amazon, eCommerce, and marketing. While their core customer base is within eCommerce and marketing, they work with many businesses outside of those spaces as well.
Since launching in 2015, they’ve gained quite a bit of traction against some of the longer-established players in this space.
The company is based in Orlando, Florida, and operates 100% remote with internal team members all over the country and world. The virtual assistants, freelancers, and agencies on the platform are located all over the world–with a concentration in the Philippines and the US.
They offer a wide range of prices and skill sets, so there is a good chance you’ll find a virtual assistant to meet your budget and outsourcing requirements. Virtual assistants set their own prices on the marketplace and it’s free to sign up with no minimums or obligations.
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About FreeUp (Formerly FreeeUp)
In late 2019, FreeeUp (as it was formerly known, with 3 e’s) was acquired by The Hoth. The digital marketing agency was a frequent customer on the platform and saw the potential for its continued growth.
Previously, the company was run by CEO, Nathan Hirsch, and co-founder, Connor Gillivan, who filled the role of Chief Marketing Officer. They both have an extensive background in eCommerce business having sold over $25 million on Amazon and started the company to primarily help other eCommerce business owners looking to outsource tasks.
What Makes FreeUp Different?
The marketplace puts each applicant through a rigorous interview process to assess their skills, attitude, and communication before allowing only the top 1% of applicants into the marketplace.
FreeUp’s support team is well-known for their 24/7 support.
The site is unique compared with other freelance hiring sites in that there is no browsing virtual assistants on the platform.
Instead, you submit a request and get introduced to 1 qualified candidate, usually within 1 business day. (While the default is one option, you can simply tell them how many options you want to meet and they will make sure you get enough to make the best decision.)
On the backend, the company protects its clients against turnover. In the rare case that a VA has to stop working with you, FreeUp replaces them immediately and covers replacement costs.
FreeUp Intro Video
FreeUp has an easy process when connecting with new clients:
- Meet with someone from FreeUp to learn more about the marketplace (optional)
- Submit a virtual assistant request inside your account
- Meet and interview the virtual assistant you are introduced to
- Hire, pass, negotiate rate, agree to fixed price or request more option.
- Start onboarding the virtual assistant once you click hire
- A representative checks in after a few days to see how the relationship is working out between you and the VA.
Virtual assistants and freelancers offering their services on the FreeUp Marketplace specialize in over 100 skills sets and range from $5-100 per hour.
(You can use the marketplace for fixed price projects too.)
Here are the 4 main areas they support:
- Business Operations
- Digital Marketing
- Web Development
The 3 Levels of Freelancers on the FreeUp Marketplace
Basic level freelancers have years of experience, but they are followers. They are there to follow your systems and processes.
Onboarding is recommended for basic level freelancers.
These are almost always non-US freelancers and virtual assistants from $5.00 to $10.00 per hour.
Mid-level freelancers are more specialized than the basic level of freelancers.
This group has significant experience in their skill set. For example, graphic designers, bookkeepers, writers, product listers, etc.
When you hire a mid-level freelancer, you’re not teaching them how to do the work, but they can tweak their skills to fit the needs and specifications of your business. However, they’re not consultants; they are doers.
They typically range from $10.00 to $30.00 per hour and can be located in or outside of the US.
Experts and Agencies
Expert freelancers and agencies bring their own experience and advice to the table.
They are consultants, experts, and boutique agencies on the platform that use their own systems and processes for handling the work you need completed.
Experts on the platform may spend time in the beginning performing their due diligence, researching, and coming up with a game plan that makes sense for your business and the goals you’re looking to achieve. They can project manage, handle large budgets, and give advice on the direction of your business as needed.
These expert level freelancers range from $25.00 to $75.00+ per hour.
FreeeUp Founder Interview
I had the chance to sit down with Nathan to get the inside scoop on what FreeeUp is all about and how it works.
Plans and Pricing
You can expect to pay between $5-$100 per hour depending on the level of skills and experience you require in your virtual assistant.
Employers create an account and can post jobs for free in 100+ different skill sets.
The infographic below details some of the different roles you can hire for, and the prices you’ll typically see for overseas and US/UK/Canada-based support. You can click on it to see a larger version.
If you’re curious how FreeUp makes money, it works similarly to other big freelance platforms. They take a percentage of every hour or job booked through the site — though less than sites like Fiverr or Upwork.
How FreeUp Works
FreeUp is about speed and quality. Where they really stand out against other hiring platforms is in pre-screening candidates and proactively matching them to your listings.
That means you’re not spending time sorting through 50+ different applications and trying to decide how to move forward. I appreciate that they’ve done a lot of the upfront legwork for you, and save you that overwhelm … and the indecision that often follows!
Nathan sent me this infographic (made by a FreeeUp worker) to help explain the company and its processes.
FreeUp specializes in ecommerce and marketing, which separates them from other general virtual assistant companies.
On the lower end of the price scale, companies like eLuminous Technologies profess to have ecommerce expertise, and can be very effective if you already have some standard operating procedures to plug a VA into.
Frequently Asked Questions
What is FreeUp?
FreeUp is a freelance marketplace with pre-vetted remote professionals. As an employer, you can quickly find qualified virtual staff. As an employee, you can connect with flexible work from home jobs opportunities.
How does FreeUp work?
When you post a job on FreeUp, the staff will introduce you to 1-2 qualified candidates, usually within 24 hours. From there you can conduct an interview, proceed with a trial project, or move forward with the hire. Payments are processed through the FreeUp platform.
How much do virtual assistants on FreeUp cost?
Rates on FreeUp vary based on the remote worker’s location and experience level. At the low end, expect to pay $5-10 an hour for basic administrative type support. For higher level skills or workers from the US or other more developed countries, you’ll see rates in the $20-100 an hour range.
Have you worked with FreeUp? If so please leave a review below to help others with their decision.