Fixrunner is a company offering WordPress support, maintenance plans, and e-learning materials to help you learn more about managing and protecting your WordPress site.
The company is based in Israel, the Philippines, and the US. Their head office is in their Israel location, and their agents work remotely across the globe.
FixRunner.com was founded in 2013 by Sam Milo and Netanel Malka. They are strategically positioned in three locations; Israel, Philippines, and the US. Their agents work remotely all over the world from their homes and shared office spaces.
Their target customers are anyone from solopreneurs to large business owners. If you own or manage a WordPress website, FixRunner offers a range of affordable support options that can help you manage your site.
Fix Runner Intro Video
There are endless possible problems a WordPress site owner can run into. Fix Runner offers complete support for your site, from minor CSS changes, bug fixes, on-going support, just about anything you can possibly need.
Website downtime is almost certainly going to be damaging for your business. Having a support team available 24/7 can prove invaluable. FixRunner offer several different packages, making it easy for you to have that peace of mind that your site is secure and running smoothly.
As well as offering support and bug fixes, FixRunner also offer training and advice through their WP College. You get access to a large number of videos, articles, and other training tools in their WP College when you sign up for one of their monthly plans.
Plans and Pricing
FixRunner.com has four packages; WP College, Basic, Premium, and Advanced.
These packages are as follows:
WP College – Free – This package gives you access to DIY training, WordPress beginners’ videos, newsletter, update alerts, and premium fix guides.
Basic – $39 per month/$29 per month if billed annually – This package includes all the WP College materials, 1 hour of support, 24/7 security, site backups, WordPress theme and plugin updates, and daily Up Time monitoring.
Premium – $59 per month/$49 per month if billed annually – This package includes all the services included in the Basic package, along with an extra hour of support time, hosting services, phone/chat support, and speed optimization.
Advanced – $149 per month/$129 per month if billed annually – This package includes all the services included in the Premium package, along with 2 additional hours of support, on-page SEO, 2 hours of custom design work, 2 hours of custom programming work, online shop support, and mobile theme support.
Like WP Curve, they have a 3-month minimum on all their plans.
FixRunner.com also offers One-Time and single job fix support. You can request a free quote for any work via a form on their website.
In addition to WP Curve mentioned above, you might consider Zen WP (I’m in the middle of a trial with them), which currently doesn’t have the 3-month minimum requirement. For one-off fixes and not a subscription model, check WP Fix It.
And if you have a need for more in-depth IT support for an upcoming project, check out TopTal.
When I asked FixRunner what sets them apart from their competitors they said, “Fixrunner has a WP College that helps and trains people who are new to WordPress. It provides video guides and tutorials for installation support.” Certainly something worth considering if you like to learn and empower yourself with skills to make site fixes yourself.
Have you worked with Fix Runner? If so, please leave a review below to help others with their decision.