E-Virtual Services is a virtual assistant and outsourcing company based in New Dehli, with a US sales office in Minneapolis. Founded in 2006, they were an early mover in the world of personal and small business outsourcing.
With a staff of over 250 professional workers, E-Virtual Services is a full-service shop for pretty much anything that can be accomplished with a computer.
Some of the more popular services include bookkeeping, appointment setting, online research and data analysis, 24/7 call center support, transcription, and email and live chat customer service. Aside from these and other virtual assistant-type tasks, the company also specializes in software development, IT support, SEO, and even web design and development.
Did you find their website a little busy and confusing? I had a hard time telling up from down after a while. Virtual assistant services are quoted at $5 an hour on the About Us page, $6 an hour on the Home page, and “Administrative and Personal Assistant” start at just $7 an hour on the Virtual Employee page.
Basically nothing is set in stone and E-Virtual will provide a personalized quote based on the job requirements you present them.
E-Virtual Services Intro Video
Virtual Assistant Assistant Exclusive: Mention E-Virtual Services discount code EVS4422 for 5% off your first month of service!
It’s hard for me to be critical of E-Virtual’s web design chops when this site clearly isn’t the most beautiful thing on the web, but take a look at their portfolio to see if their work matches your taste. It seems like several of the sites they’ve built are owned by the same company that runs E-Virtual, based solely on the identical “contact us” phone number.
As with other outsourcing companies in India, you might run into some communication challenges and language barrier issues. I don’t think you’ll have any trouble getting your point across, but if you’re looking for perfect grammar for articles or other web copy or customer interaction, it’s something to be aware of. I’m basing this off the numerous phrases on the E-Virtual Services website that just sound a bit off to a native English speaker. “To View more Price Submit the Inquiry”, for example.
But hey, if their customers are happy what difference does it make? With E-Virtual Services, you can get a dedicated assistant at a competitive price. They can usually be up and running in a few days without any start-up fees or long-term commitment. Plus if you have any trouble, the company is BBB Accredited.
Have you worked with E-Virtual Services? Please share your experience below and help others with their search.
scam scam scam
hoiden fees and add charges
unable to complete the projects,
never answer the phone or callback
It was my one of the top decisions to hire my virtual assistant from Evirtual Services. And it not just helped with my daily routine work but also helped my business to grow. Christy was enough experienced to check my emails and respond them timely. Time is money when you are in real business. And I think if you are not compatible to give your time to your customers then you might lose your business soon. I understand this because she is doing everything for me and I pay attention on what client wants. Wherever I am today she has a big hand behind the curtains.
EVS designed an amazing mobile app for me. It was best to choose them, with their efficiency in work and 24/7 services, it was really easy and quite simple to work with them. The app was beautifully designed keeping in mind all the text alignment and graphics. They have very friendly staff and were great at their work.
The company guided me first and asked me about how I want my app and what exactly I am looking forward to, considering every aspect, they develop an amazing app overall. It is a great company with professional staff and a good team.
Working with EVS proved to be one of the best decisions we have ever made! Mohit and his team gave us what we wanted with our website. Initially the team took more than 2 hours of ours, but once they understood what exactly we want and how our website to be presented, they came with awesome examples. Mohit was amazing to inquire about very concerning questions again and again to make a strategic website for my visitors. They utilized the best pictures of what we sent them by making them more attractive and impressive in all means. Timely they came up with new ideas and we were really amused with their way of thinking. Good Luck guys, keep your hard work on!
Hi Robert, thank you for your review of EVS! I am glad that you had a great experience. If you don’t mind, please re-add your comment with a star rating – you should have the option to rate your experience out of 5 stars. If you are able to, I will delete this comment and leave the one with the star rating active. Thank you for your time and have a wonderful day!
Sure… I will love to do that again. Please remove this one. Good work.
SCAM, GET AWAY, DON’T TRUST, FAKE… We started working with this fake company on September 22, 2017 for the development of an app, a very simple task. They ask us for 80% of the total cost in advanced, which we provided so they will start working on the development of our app. At the beginning everything was working fine, but after sending us the first update we requested some changed and proceeded to send the rest of the money to complete the app. After that they send us an incomplete update of the app on January 12th, 2018 we sent them detailed visual aid and a video explaining what we wanted and after that they have been giving us excuse on the progress and telling us that they will send us an update on one day but when the day comes they always change the date. We called them several times, and email them only to receive the same answer from Anshul “I will check with my team and update you” after that we receive a new date of when the app will be ready which is later changed. They even told us that the person working on our project lost the update of our app and was working on it and had 80% of the new update ready. Today, May 1st was the day that they were going to sent us the updated app. We waited the whole morning for this but Anshul didn’t sent anything until we send him an email asking at what time the update will be ready. He sent us the SAME update that we already received on January without changes or non of the updates we requested.
E Virtual Services has shown great customer service & professionalism at each step. These guys have done amazing work on our website. It was an immense pleasure to work starting from the initial conversation that began with conceptualization, content development & page layout. I am pleased with the service and highly recommend to all my business mates.
Giving us better quality data, they’re accountable for our well-maintained balance sheets; we have saved countless hours every week on bookkeeping and data entry. Thanks, E virtual services for such an industrious work!
In the very first place, I would like to say that
E virtual services is a recognized company and is doing a great job in the IT sector. I have numerous businesses in the e-commerce sector and for the last two years I have had them managed by the E Virtual team. I’m happy with their quality of work and would like to suggest others go for the same. The marketing team has helped consistently grow my sales too!
We received great consistency in work, the developer manager was easy to deal with and support received was excellent. We recommend E virtual services for their timely and trustworthy job.
I was looking forward to a clean responsive web design for my preschool business website. E virtual services made a perfect fit for us helping to get numerous enrollments. We reached full enrollment for the first time this year and all this became possible only because of E Virtual Services support.
Thanks Anshul Choudhary for the excellent job you did on building my website. My customers love it. I will recommend you to my friends.
Great job,these people really work hard to get the job done,thanks guy,I appreciate it,Anshul,you’re the best
E virtual is comprised of extremely competent individuals. From setup to maintenance of our platform they have been terrific. I will recognize them for any start ups!
Mohit is awesome and responsive!
This is such an exciting day for me! Due to the absolutely incredible work that Anshul Choudhary, April Hopkins, Anthony Hill and of course Mohit Garg have done for my new Website AND App, ROAR, my dream has come true. This is a THANK YOU from all of the educators in the Health Information Management field!! Kudos to each of them. I was not sure who to contact to inform what a fantastic group of professionals that they have, so I decided to put it here.
I generally don’t write reviews about a company. Usually because the service isn’t that exceptional to warrant an excellent review. However, eVirtual Services is the exception. Our website looks great! Anshul was great at walking me through the process and helping me find the best layout with the best graphics. I provided the content but Anshul brought it to life and give it the professional look it need. Best of all, eVirtual Service created a website and they are helping with our Social Media Campaign for far less than other companies. I would recommend they guys any day!
Many thanks E-Virtual Services team. Mohit, Anshul and Steve for all your help. From day 1, i have been kept in the loop on the status of a particular projects. This is Very important for it gives me the ability to structure around progress. These Guys are Very patient, very quick and efficient on deadlines. I’ve used and will continue to use e virtual services.
I have been using E Virtual Services for a few months and I have been impressed. Mainly I have been utilizing their services for data entry and database management and a few flyers. With any support services, if my instructions are detailed and I provide examples of the results I am looking for, I tend to get the best results.
E Virtual Services provides excellent services. The website that they developed for me exceeded my expectations in functionality as well as design. Working with Anshul my designated project manager from the support staff was a pleasure as he exuded knowledge, experience and patience. I recommend E Virtual Services to anyone who is looking for a high quality website.
E virtual Services did satisfactory and commendable job. They created a mobile app for me. The app is outstanding. They took my ideas to another level especially MOHIT and team. It was pleasure to work with them. These guys work enthusiastically. They fulfill their commitments. Services are highly appreciated.
Thank you guys…
E virtual Services created a website for me. I must say that these guys are phenomenal at their work…The work was prompt and the theme created matches the requirements. They provide an economical and value solution. I am delighted to have such an amazing website. These guys simply rocks……
Thanks to you guys.
Very Bad Service…Nothing but a bunch of thieves. Don’t buy a website or a mobile app – You will get the worst product after much delays with no refund if you want that. The people on the phone handling your project are very difficult to understand. Nobody takes responsibility, they are just after your money and will make up all kinds of arguments to convince you. None of the people coming on the phone are real decision makers.They keep on passing you from one person to another. Overall, a waste of money and time.
Stay away from this company, not at all professional and the actual quality of the work is not good unless you invest a significant amount of your own time in training. It would basically take you less time to do most of this work yourself than to give the detail of instruction needed to get the work executed. Some of their actual assistants are not bad but the company itself cannot manage their staff. One of their project managers pranked called me and said “hey, you want some services from us”, I actually asked him if this was a prank call and he said yes, in addition to throwing in a bunch of jibberish. I couldn’t believe this was actually happening! NOT OKAY.
Hello all. My name is Issac and I’ve also hired E Virtual Services to complete a project. We agreed upon a price and a completion date. They originally quoted $1240 for the project. I paid them and the product was not what I asked for. We debated over it and they tried to deny what we agreed upon. I reminded them I have all the emails as well as all our conversations are recorded, saved, and backed up. They suddenly changed their pitch and called it a mistake on their part. In the interest of moving forward I agreed to go forward and pay the increase in price. They gave me a completion date on the middle of August. It’s now the end of September and I still haven’t got a completed project. About a week ago they sent something say that it’s completed (after the 10 or 11 “completed update”) I told them I refuse to check it until we discuss a discount for not completing my project. They said $250. I told them it was a slap in my face to say $250 after being late for over a month. So then I requested my money back since it’s written in my contract to do so. They have yet to reply. So I spoke with a lawyer about the issue and he advise we all put in a class action lawsuit for the everyone who they screwed over. Also, there are other actions we are going to take against this company. I also urge everyone to contact the BBB, Attorney General for Minnesota, and the Secretary of State in regards to this company. Also if you would like to be involved in the class action lawsuit contact me at email@example.com We will hire one lawyer for several lawsuits. Companies that operate in this manner do not need to do business in the USA or anywhere for that manner. I will also press law makers to change the way companies do business with their citizens. Thank you.
I was not a believer in the outsourcing companies, till the time I chose E Virtual Services. They have completely transformed my notion of the outsourcing firms that they might not handle my projects well and would not be able to show personal interest. But, EVS is different I think as they not only met all the deadlines but always tried to go an extra mile while handling my projects. Hats off to these guys!!
E virtual Services are brilliant! Compared to other services out there, they are a really low risk option that always deliver to a very high standard with minimal input from myself. Support is great too; you get access to real people if you need help posting tasks, or coming up with ideas on where else you can save time. Thanks a lot!!
I only started using E virtual Services a few weeks ago, but I’m super-impressed with the level of service we have received so far. I do weekly meetings with my team lead to get updated on everything that’s going on, and have found them dependable to get the work done — regularly exceeding expectations.
These guys are AWESOME! We have EVS answer our phones, create and send our weekly newsletters, make updates and changes to our website, fix technical problems, work with Zendesk for customer service inquiries … and a bunch of one-off projects we throw at them.
What I like most is the flexibility. I can increase my plan when we get busy or reduce my service if times are light. Keep up the good work!
I just finished my first month with E virtual Services, which actually went really well. We took some time to integrate their team into our processes and communication systems, but they’ve been really helpful in helping me respond and react to the messages I receive on a daily basis.
They’re also handling my travel and research tasks. I’m impressed!
I hired E Virtual Services to redesign my company’s web site. They designed it with a nice user-friendly look and feel. I was a little hesitant to make the investment, but the cool thing is the new site has already paid for itself with improved visibility, client traffic, and conversions. Good job, well done!
The best hands down! I had my doubts about using an outsource company for my project, since I was afraid they wouldn’t make my project a real priority. Using E virtual Services was the best decision I made.
They answered all my questions and met every deadline as promised. I will continue to be a loyal client because of the professionalism and great value for the money.
My E virtual services personal assistant helps me stay organized and helps manage my life.
Thanks Tokiko for your Positive Feedback. I hope that you enjoy our service and we are happy to work with you.
I am very satisfied with the help and support E Virtual Services gives me. These guys are awesome!!
I really like how their team has expertise in bunch of different fields. I’ve already referred a couple of my friends and I wanted to share it here if it helps someone. Thank you!!!!!!!!
We are very delightful that you choose E Virtual Services and thanks for you positive feedback.
Evirtual services designed my ecommerce site and I think the finished product is phenomenal! They were professional in their communication and laying out the milestones for the project.
We are very pleasant and thankful that you like our work and intend to work for you with better services and responsibilities in future
E Virtual Services is incredible. They managed to get done in a few days what took other developers weeks and months to do (and NOT do correctly). They assigned a dedicated employee to my project and the quality was excellent. I highly recommend them to anyone who has a web project to complete.
Very Very Thanks Lori for your positive feedback about our work and E virtual services. We are happy to work with you with good result and with better strategies always.
Excellent experience with E virtual Services. We started out with some basic work on an iOS app of mine, and following good results, I started using them more and more. Most recently they added an SDK to my Android App.
Friendly and responsive staff. Never had any communication barriers either! 🙂
We appreciate your valuable feedback and we are looking forward to work with you again.
I’m happy to recommend EVS to others. They did a nice job on my Joomla website, even offering problem-solving solutions that made the site more professional and user-friendly.
Thanks Booby , we are very grateful that you choosing us.
I am very happy with the website E-Virtual created for me. I was a little worried at the beginning because we had some communication trouble starting out, but that was resolved quickly and I am happy with the current website. It’s exciting to finally be getting found in Google!
Thanks for your cooperation and patience you had placed with us.
Actions speak louder than words for the work of E-Virtual Services. I have been working with Evirtual for last 7 months. They are working on my event related website that required a lot of ongoing changes and updates. Their response is so good and it’s been a pleasure working with them. Good Luck!
Thank you for your positive feedback. Encouraging words like these keep us motivated. We hope to see you more often on our website
I see now that I am not the only person who has been duped by this company. Needless to say, they have proven to lack any integrity, morals or standards. Their job seems to be only about getting money using whatever means possible. They took my money, promised that they could complete a conversion, admitted that they were then unable to complete the task and then refused a full refund — even though they supplied me with no usable data. They offered me a portion of the funds but only if I would agree to pull a complaint from the Better Business Bureau. They wanted credit for saying that the complaint was resolved while they made a few hundred dollars off of us. I have emails and correspondence to prove that they admitted to failure, yet still denied our full refund.
Mark Valkanet contacted us to have a Data entry project completed on 10/3/2014.He purchased a package of 80 hours of data entry based upon the requirements .The work included completion of Data and then migrating it into a certain file format. Our team was able to complete the data entry and also convert the file format however Mr.Valkanet found it in some erroneous form.We worked on it again but Mr Valkanet kept talking about errors.So finally,we decided to refund Mr.Valkanet for the file format conversion which was a minor part of the project.
Out of the total fees $398,we offered to refund $200 even though the work done was larger than this cost .Still Mr Valkanet said that he was not satisfied and we had to offer $298 ,but to our surprise ,he asked for a full refund .
We had worked hours and hours on this project and still we were ready to refund a big share of our hard earned money. The client raised a complaint in BBB to defile our image .We have done everything to satisfy the client but seems that the client intended to get the work done for free…..
We are still willing to settle it down but the client doesn’t seem to co-operate at all.
A total lie and fabrication of the situation — what a surprise! I did not purchase 80 hours of data entry, as that was not the crux of my need (I could have done the data entry in-house). My need was having the file converted to a specific format, which, of course, Steve Richmond immediately assured me could be done. I asked several times to make sure, and every time he assured me it could be done.
After paying extra to have it done in one week, it essentially took 12 weeks, only to be told it could not be done. Not only were all of the files erroneous, most of them were empty — with no data whatsoever (I have emails to corroborate all of these claims).
After many attempts, Nitin Kant expressed his regret and said HE would send my info to the billing department for a full refund. After a few days went by, Saurabh Bhatt, the Operations Manager claimed that I was at fault for not contacting them for the refund and that my window had closed.
After being patient with them, after waiting 12 weeks for a job that was promised to be done in 1 week, all I wanted was my money back. They offered a portion, but only if I took down any critical reviews. I stand by my claims, this company is corrupt and lacks integrity. Stay away!
(I only revisited this review today because I was contacted THIS week by a former E Virtual Services employee, the manager who worked on my project, to apologize for what was done. He said that I should have received a full refund, but his bosses would not allow it.)
Looking for a right developer is just like searching a pin in a hay stack. It requires a lot of efforts. In last 6 months, I got in touch with nearly 3 development companies in or across Massachusetts, but unfortunately, two of them were big time fraud. Neither they paid my money back nor did the work instead. Then, in last, one of my friends recommended me E-Virtual Services. I won’t be hesitate in saying that, initially, I found this firm nearly close to the previous ones, which were seriously too horrible to work with. Since after, Mohit Garg, the web development manager at E-virtual Services got in touch with me and I am glad that I finally met a right team. Now, my website has now completely been developed and I am quite happy with the way it now looks and works. They have delivered good results so far. Good company with good people!
Thanks John we are happy to work with you.
Before EVS, I had tried out almost 3 companies to get my website work done and unfortunately all three of them were pathetic. Initially, on the recommendation of one my close friends, I was little worried but then I had words with Mr. Job Stravinsky at E-Virtual Services who discussed some basic issues that my website had.
As the guy was so good at explaining things, so somehow, I got agreed to get those changes done. I acquired their services with some basic plans and waited for 1.5 months. I’m happy to say that, those little alternations brought up some great results. They are still working on my website and managing its online promotion. They have been great so far and most importantly, very reasonable than other big sharks.
Worth Hiring Team!
This company cost so much stress to my business.
I choose them because they convince me that they could deliver what I was looking for. Turned out to be complete opposite. Promess never made.
My site constantly going down which caused stress and lost of revenue. I strongely believe that I made a wrong choice. I would not recommend anyone to this company.
Since the begining of this week I can not acces my customers data and this is the third time in the roll the past six week.
This is a bad business model in my opinion.
The technical support is horrible. Excuses after excuses when there is problem When problem is fixed it should be fixed for good but not the case with this company.
They are more into about money than customer care.
I can at least credit them for good job but horrible or terrible in customer care or technical support.
Two words: BAD EXPERIENCE!!!
This is not the right way to judge some one credibility and to post something wrong about the company, There was a problem form your side regarding server which not allowed to running the website and we direct you many times regarding this, we had done all work from our side and this is not our responsibility.
I am an acupuncturist in New York City and have had my website developed almost 4 years ago. It was great then, but last year, in 2013, I noticed that it’s losing its presence on web. So I decided to revamp it again. I contacted my friends who’ve enough understanding of such technologies.
As 70% of my business generates from search result, I checked all the recommendations and then I consulted Mohit, Web Manager at E-Virtual Services, LLC. I shared my concerns with him. He created a written analysis and plan to improve my search engine standing.
He started fixing various technical issues that my website had. After these changes, my search engine position significantly started improving and now it’s on the right track. The best thing I liked about him is that, he has great patience. He knows what he’s doing. I highly recommend him for all of those who’ve poor web presence and looking to get their website developed!
We really appreciate that you choose us for your work. We always happy to serve our clients with the best art of work.
I was new into business, and wanted to get the SEO done. Having checked out various SEO companies, I was extremely unsatisfied. Many were severely high priced and others were bad at responding. But then, while surfing the web, I observed some really good reviews about E Virtual Services, and I thought of giving them a try.
I admit, having contacted them is the best thing I have done for my business. Not only were they reasonably priced, but also prompt in responding. I got really positive about them as I began corresponding with Jop. He patiently understood my requirement and immediately started off with working on it. They soon delivered results higher than what I had expected.
Finally E Virtual Services is an SEO company that does what it commits, and not just sell a bunch of promises. I strongly recommend E Virtual Services!
Good to see you Terry , we hope that you enjoy our services and Thanks for you positive feedback.
Be very careful before hiring eVirtual Services.
When we initially contacted them, the salesperson (“Steve”) was extremely helpful and professional. After explaining our project in great detail, we were repeatedly assured that there would be absolutely no difficulty in achieving the speed or level of accuracy required. After about 10 days it became obvious that the staff actually doing the work couldn’t follow instructions and, when they had a query, simply ‘downed tools’ until it was answered, rather than getting on with another – and completely unrelated – part of the task. Naturally this meant that progress was painfully slow. The little work that was done, was done badly.
This was supposed to be a long term project requiring a minimum of two staff and eVirtual Services asked us to pay for 320 hour up front (about 6 weeks’ worth of work) before they would start. They completed a maximum of 70 before I had to cancel the project due to the exceptionally poor quality of the work and dire lack of understanding by the operators. The company then refused to even acknowledge our request for a refund of the unused 320 hours. It was not only a very frustrating experience using eVirtual Services, but also a very costly one.
I would strongly recommend you avoid them.
Nicki this is not a right way to harm the reputation of a company through negative reviews.
As discussed initially ,We were informed that there would be a 2 weeks training period where the agents would doing the sample entries and clarifying the doubts and this is what we are doing .We had said clearly that we won’t be moving into production until the training period is over.
We were initially informed that this is a critical process and there is nothing less than 100% accuracy here and this is why we are taking time in training to get this all cleared up. We have by no ways complete productive 2 weeks of training and without doing it ,our performance cannot be judged.
Please let me know ,if we need to talk about it but I can assure you that you are working with the right team.Its just that we are working towards getting everything ready for you.
I hired the company to build a website for me in 24 hours. After 24 hours had passed I received an email from them that they needed an additional 72 hours to get it done. I responded that was not acceptable as the agreed upon turnaround time was 24 hours. I then received another email that they would get it done by the following morning by 8AM instead. I agreed to give them to 8Am the following day. This would be a 48 hour turnaround as opposed to the 24 hour turnaround that was initially agreed to. Well it is now 2 hours past the second deadline and the website is not done, and no further communication from the company. I just submitted a claim with Paypal to get my money back. Avoid the aggravation and frustration, don’t hire evirtualservices. I wish I had looked at the reviews before I hired them, would have saved me time, money and aggravation.
This is wrong as we already completed your work within the time frame but you want some extra work from our side which was not possible with the same pricing plan you choose. If you have any doubts and queries regarding your work and anything feel free to contact us, we always help you and find out some solution but this is not the right way to tarnish the reputation of a company.
CRIMINAL Complaint filed with the DOJ. They took my money, THEN decided to not do the work.
They don’t seen to be worried about the possibility of jail time. Hopefully, they’ll get some.
I really hope you get somewhere with your complaint as the same thing happened to us. I chose eVirtual Services because they were HO’d in the US so I expected a pretty high standard of oversight. How very wrong I was! Good luck!
We are happy to resolve your problems if any but by using such means we can’t help you, give some time to us and Please understand that we are training an entire team here to compete your work so there is always a scope of 24/7 support.
Unfortunately I did not see this before I chose to try their services. The people who posted here are correct this is fraudulent company and they stole money from me as well. Luckily for me I got out before they got more money from me. They refuse to provide me a refund. But I will ensure that more people know about this companies fraudulent practices. If you see this please tell others. Do not trust their good feedback I believe some of it was created by them to trick people into believing they are a good company.
There are total 5 bugs in the app, we resolved 4 of them. We also shared screenshots and videos for the bugs that we resolved. The last bug is because of the wake lock library used in the app, we suggested the client that it can only be resolved by changing the library and the code used but client denied to change the library.
Client always complained about the tasks we did that it’s not resolved but when we provide screenshots and videos of the running functionality then he agreed and raise more concerns. We shared error log file for the last bug( wake lock ) and its clearly mentioned there that the response time for location alerts are randomly generated by the library. The library used is a open source code from the Git Hub and its not even properly tested there, when the app was created. This library was used by the previous developer. When we told the same to client he denied our request and force us to resolve the bug without changing the library.
Excellent Job done by E Virtual Services. I am very happy to see the results and quality of work. I saw significant improvement in my ranking within the first month with the help of their SEO services. I am still working with them, and would recommend others to do the same.
We are glad to see that you respond a complimentary feedback, Thanks Denis.
VERY UNSATISFACTORY! Took money, did not complete task, refused to return my money. Caused me undue stress, way beyond what the tasks would have caused me if i had just completed them myself!
DO NOT USE THIS COMPANY!
A 25 hour task took them 4.5 months; I still do not have a product. It has been 2 months and my latest task has still not been completed.
I assigned a task to my assistant on the 18th of March, the project was not completed until July 30th, due to the extreme incompetence of the assistants involved. It was a 25 hour task, but they proceeded to email and call and took up at least 30 hours of my time to get this task completed. I might as well have completed the task myself!
Then one of their assistants “accidentally” deleted the project (that took them 4 months longer than it should have in the first place) from the shared folder. So, I still do not have that completed project.
Then I assign them a new task on the 5th of August, they proceed to not work on the task for 1.5 months and when they decide to start working on it they ask for all the information that I had already sent to at least two people on their team, I provided that information AGAIN, but they seem intent on wasting my time and are not working on the project, though I have given more information than is rationally required.
I am too busy for inept and incompetent assistants. I asked for a refund, as their assistance is actually causing me more stress at this point than helping me. Nobody responded to that request for a week. I am filing this complaint to get my money back and warn any other prospective client about what manner of terrible service these people provide. I managed for a while, but they just get worse by the day.