Virtalent is a UK-based virtual assistant company that has been in operation since 2014. Although they are fairly new on the virtual assistant scene, they have grown rapidly and picked up a lot of exposure in the UK.
They specialize in helping small businesses and entrepreneurs across the UK by providing highly skilled virtual assistants.
The company employs university-educated professional virtual assistants. They have a strict recruitment process to ensure they are hiring highly skilled VA’s, and currently only hire virtual assistants based in the UK.
Virtalent VA’s work from their homes in the UK, and with their clients being based in the UK this means there are no time differences or language barriers to navigate.
If you sign up with Virtalent you will be assigned a dedicated assistant based in the UK, with an account manager based in Virtalent’s head office in Birmingham. Their ideal clients are small business owners and entrepreneurs looking to outsource some of their workload to free up some of their time.
Virtalent Intro Video
The services offered by their virtual assistants are generalized into the following categories on their site:
- General VA work
- Research and analysis
- Business Development
As with any virtual assistant company there is almost no online task too large or too small. You should always contact the company and ask as many questions and be as detailed as possible to get the most out of the relationship.
I asked Virtalent’s co-founder if they had any areas of specialization, and he explained when clients sign up, “They’re assigned a dedicated VA with a particular skillset, and we focus on hiring experienced administrative and marketing professionals.”
The company uses a task management portal which allows clients to log in and view all their activity, from virtual assistant hours worked, jobs completed and outstanding, current invoices, and any notes or feedback.
Plans and Pricing
Virtalent supply virtual assistants for as low as £21 per/hr (approx $27) in 4 different à la carte plans:
- Starter – £240 for 10 hours a month
- Professional – £460 for 20 hours a month
- Plus – £880 for 40 hours a month
- Ultimate – £1260 for 60 hours a month
All work is billed to the exact second it takes to complete the tasks. If you need more work done, they’ll bill you at the same equivalent hourly rate as your package and unused hours rollover to the next month, so you can use as little or as much VA time as you need.
This makes the service as flexible and cost-effective as possible, which was the company’s directive.
Unfortunately all plans are also subject to VAT at 20%.
If you have a large project Virtalent will provide you with an estimate based on how many hours they quote for the work. This means you can have a budget to work to, and you will be in constant communication with your account manager as the job progresses to see if it’s on track.
Sam explained, “We will provide an estimate based on our hourly rate (e.g. 100 hours at £21 per hour = £2100) to help the client budget for the work, but don’t ever agree a fixed project fee for the work to be completed. The VA can also stop after X hours and report back to the client with how much work they have done, before continuing.”
There aren’t a lot of UK-only virtual assistant companies to choose from but the market is steadily growing. The best-rated is Time Etc, which has similar rates and packages.
Have you worked with Virtalent? If so, please leave a review of your experience below to help others with their decision.