Stuff (formerly Delegate)

Stuff is a Boston-based technology company that has developed an on-demand concierge service powered by a combination of humans and AI technology.

Their goal is to complete tasks for you with the same or better quality as you could do yourself, and to make the process as seamless as possible.

The company was founded in 2017 and spent the first few years of life branded as “Delegate”. In August 2020, the service relaunched as simply “Stuff”.

About Stuff Personal Assistant

The company was founded by Ohad Elhelo and Ori Cohen. They the app to provide a “Chief of Stuff,” which is essentially an on-demand personal assistant.

When you sign up you have access to their team and can start sending requests and tasks right away. They are able to complete just about any task for you that you’d ask of a personal assistant.

One of their taglines reads, “The average person spends an hour each day on menial personal tasks. Don’t be the average person.”

Could you use Stuff’s personal assistant service to free up more of your time?

Stuff is powered by (currently Boston-based) humans who know how to get the job done right, while using technology to get the job done fast. They operate on a flat monthly of just $50 for unlimited tasks, which is very competitive.

How the Stuff App Works

All of your communications go through their app which is available for iOS and Android. You can either speak or type your request, and a member of their team will get on it. (Email works too, if you prefer.)

You can submit unlimited requests. In my conversation with a Stuff rep back in the Delegate days, he mentioned the only real restriction is to make your requests “reasonable.”

What’s reasonable? He said anything you’d expect to spend up to an hour or two on yourself.

If you have several of those types of requests per month, you can begin to see how this service will pay for itself in time savings many times over.

Stuff is largely an anonymous team-based service, meaning you won’t necessarily deal with the same assistant every time, or even know who’s helping you.

Want to test it out? You can get started for half off your first month — just $25.

GetStuff Services

To give you an idea of the kinds of services they expect from their customers, some examples they list on their marketing information includes:

• Making travel bookings
• Finding last minute tickets for a sports game
• Recommending gifts for a special event
• Requesting quotes for local services
• Booking a table at a restaurant
• Online shopping research

As you can see from the above, Stuff doesn’t handle the kinds of business tasks you’d hand over to a virtual assistant. Rather, they provide more of a personal assistant service.

Plans and Pricing

Stuff currently has one flat rate monthly pricing plan of $50. For this you get unlimited tasks, there are no additional fees, and you can cancel at any time.

Most other services in the virtual personal assistant space charge based on your expected use. Fancy Hands, for example, which may be the most similar service, charges $75 a month for up to 15 20-minute tasks.

Stuff Alternatives

Magic offers a very similar service, but at $35 per hour, you’re going to run up a higher bill as soon as you use 2 hours’ worth of their service.

There are some bespoke concierge services that also provide a similar service. One you might consider checking out is One Concierge, which has plans starting at $250 per month. (You also get some interesting perks and discounts with companies they’re affiliated with.)

If you could use help with both business and personal tasks, or see the benefit of a dedicated assistant, take a look at OkayRelax.

Your Turn

Have you used Stuff and/or Delegate to help with any tasks? If so, please leave a review below to help others with their decision.