Overall Rating55555
Quality of Work55555
Communication55555
Value55555
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My Virtual Assistant is a virtual assistant company providing virtual assistant services to small and medium-sized businesses all over the world.

The company’s headquarters is in London. They also have offices in Johannesburg and are planning to open an office in the U.S. All of their virtual assistants are based in the UK and the U.S.

About My Virtual Assistant

The company started operations in 2018 and is currently headed up by CEO Wes Thomson. When I spoke with a representative from My Virtual Assistant, they told me they were only working with a select group of clients pre-COVID referred by word-of-mouth.

However, during the pandemic, they decided to change their business model. They redesigned their website and started actively marketing for new clients.

An area where My Virtual Assistant differs from a lot of VA companies is their pricing model. You can sign up for as little as $39 per month and will have access to a dedicated assistant.

This buys you 16 credits, which is 2 hours of an assistant’s time as their currency is 2 credits = 15 minutes of time. Additional credits are $3/ea.

“Our belief is that everyone should be able to access the benefits of having an assistant and that this shouldn’t come at a large monthly price,” they told me explaining why their entry price is just $39/mo.

My Virtual Assistant offers a 7-day free trial in which you will receive 2 hours of time to use. So, you can try their service before committing.

How My Virtual Assistant Works

My Virtual Assistant advertises that you can “Get started in less than 5 minutes”.

There are 3 steps to their onboarding process:

  1. Signing up – You can create an account and start your 7-day free trial (credit card/payment details are required).
  2. Access their portal – You’ll gain instant access to their client portal where you can start sending tasks to your assistant.
  3. Receive completed work – Your assistant will send back completed tasks and communicate with you through the portal.

My Virtual Assistant Services

With Virtual Assistant Services saying, “There is no task too large or complex”, you should be able to give them any task that can be completed remotely.

To give you a better idea, they list the following as tasks they commonly handle:

  • Reservation tasks
  • Travel arrangements
  • Diary management
  • Invoicing
  • Scheduling
  • Expenses management
  • Lifestyle tasks
  • Social media management

Looking at that list of tasks, it looks like they handle more of the executive assistant and Personal Assistant types of tasks.

They did tell me, however, that they have “technical centers”. This is basically groups of assistants specializing in different areas, and they will always find the right assistant to carry out work.

My Virtual Assistant Plans and Pricing

My Virtual Assistant operates on a credit system. Credits cost $3 each, and two credits represent 15 minutes of time.

Therefore, an hourly rate for their assistants is $24/hr.

You can pay as little as $39/mo for 16 credits (3 bonus credits), then buy more for $3 each as and when you need them.

The interesting thing about using credits is that My Virtual Assistant has set a number of tasks as requiring a set number of credits.

For example, managing social media accounts costs 4 credits to set up, plus 2 credits per post. They do add that it may cost more depending on the complexity of the task, but it does give you a rough idea of how much certain tasks are going to cost.

My Virtual Assistant offers a 7-day free trial. You get 2 hours of assistant time to use within the 7 days (that’s 8 credits), and then have to either cancel or start paying a monthly fee.

My Virtual Assistant Alternatives

At $24 an hour utilizing assistants based in the UK and the U.S., My Virtual Assistant is in the same ballpark as companies like Time ETC and Zirtual.

Both of these companies operate on a similar business model, and both have a good deal of customer feedback.

Your Turn

Have you worked with My Virtual Assistant? If so, please leave a review below to help others with their decision.

5 Reviews

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    As a design agency we saw a huge increase in workload in 2020, as more and more people move online to try make a living.

    We subsequently started using My Virtual Assistant to manage client communications and they have been doing an excellent job.

    The feedback from our clients has only been positive!

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    Started using their services towards the end of 2020 and have had a great experience so far.

    Will be using a lot in 2021

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    Lindsay from My Virtual Assistant has been assisting me as a Virtual Assistant helping out with my small business tasks such as client scheduling, invoicing and travel arrangements.

    She is very professional and gets the tasks done in a timely manner. I love working with her as she makes my day to day business run so much smoother!

    I also LOVE the client portal. I have used other virtual assistant services before but the My Virtual Assistant client portal is a game changer!!

    Thank you Lindsay!

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    My Virtual Assistant has been assisting me and my team over the last 8 months. We were stuck in a position where we either needed to hire a full time PA and take on the addition overheads, and the risks that brings with it, or outsource our admin work.

    We opted to go the Virtual Assistant route and I am very glad we chose My Virtual Assistant. I recommend them highly!

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    We are a team of financial professionals that work on the road a lot meeting clients. We have been using Virtual Assistants through My Virtual Assistant for over a year and they have been amazing. The VA’s assist us with meeting bookings, expenses, and various other administration tasks.

    Having them look after these tasks has made our jobs so much easier. The VA’s are professional, polite and proficient. Our clients have submitted great feedback regarding their interactions with the My Virtual Assistant team.

    Great work guys and gals, keep it up!
    Tom
    My Finance

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